Table of Contents
Advertisement
Solving Problems
3. From the Windows desktop, click the Start button, point to Programs, point to
Accessories, and click Notepad.
4. Type some characters on the external keyboard and verify that they appear on the display.
If you cannot verify these steps, you may have a defective external keyboard.
To verify that the problem is with the external keyboard, check the integrated
keyboard —
1. Shut down the computer.
2. Disconnect the external keyboard.
3. Turn on the computer.
4. From the Windows desktop, click the Start button, point to Programs, point to
Accessories, and click Notepad.
5. Type some characters on the external keyboard and verify that they appear on the display.
If the characters appear now but did not with the external keyboard, you may have a defective
external keyboard.
Run the keyboard diagnostics tests —
Diagnostics. If the tests indicate a defective external keyboard,
Unexpected Characters
Disable the numeric keypad —
displayed instead of letters. Verify that the numbers lock light is not lit.
Drive Problems
Fill out the
Diagnostics Checklist
If you cannot save a file to a floppy disk drive
Ensure that Windows recognizes the drive —
My Computer. In other operating systems, double-click My Computer. If the drive is not listed,
perform a full scan with your antivirus software to check for and remove viruses. Viruses can
sometimes prevent Windows from recognizing the drive. Insert a bootable disk and restart the
computer.
Ensure that the disk is not write-protected —
disk.
Try another floppy disk —
is defective.
Reinstall the drive —
1. Save and close any open files, exit any open programs, and shut down the computer.
2. Remove the drive from the module bay. See
3. Reinstall the drive.
file://C:\Documents%20and%20Settings\rpaxman\Local%20Settings\Temp\~hhB694.htm
Run the PC-AT Compatible Keyboards tests in the
Press <Num Lk> to disable the numeric keypad if numbers are
as you complete these checks.
In Windows XP, click the Start button and click
You cannot save data to a write-protected
Insert another disk to eliminate the possibility that the original disk
"Using the Module
contact
Dell.
Bay" for instructions.
Page 12 of 17
Dell
9/19/2003
Advertisement
Table of Contents
