Winmate W10FA3S-PCH2AC-PoE Quick Start Manual page 6

Customer Service
We provide a service guide for any problem by the following steps:
First, visit the website of our distributor to find the update information
about the product. Second, contact with your distributor, sales
representative, or our customer service center for technical support if
you need additional assistance.
You may need the following information ready before you call:
 Product serial number
 Software (OS, version, application software, etc.)
 Description of complete problem
 The exact wording of any error messages
In addition, free technical support is available from our engineers
every business day. We are always ready to give advice on
application requirements or specific information on the installation and
operation of any of our products.
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