Returning Your Analyser To Kane - Kane KANE451 Manual

14. RETURNING YOUR ANALYSER TO KANE

When returning your KANE451, please always ensure that you enclose:
Your full contact details
A daytime telephone number
Details of faults you might have experienced
Any relevant accessories (eg. Probe, printer, adaptor and leak detectors). Any
accessories that are returned will be checked. If an accessory has failed then we
will quote you for a repair or a replacement.
Packing your analyser
When returning an analyser with its probe, please send them back in their carry bag.
The bag should be put into a suitable sized box (approx 45cm x 20cm x 23cm).
When returning just an anlyser, use a container the size of a shoe box and ensure that
you pack out the empty space (newspaper will do for this).
Before sealing your package, please ensure that you have enclosed the items listed
above and that it is clearly marked for the attention of:
Northern Service Centre
Kane International Ltd
Gibfield Park Avenue
Atherton
Manchester
M46 0SY
Sending your analyser
Once the analyser has been securely packed then your package is ready for shipment
back to Kane. If you do not have an account with a courier company you can take
your package to your local Post Office. It is advisable to send the package by Special
Delivery so that it is insured and traceable while in transit.
When we receive your analyser
On receipt of your package, our Service Engineers will inspect the analyser and any
accessories and confirm to you the total service cost. Once you have accepted this
the work will be carried out, and upon completion the analyser returned to you by Fed
Ex "Next Day Service".
If you have any questions that we haven't answered, please feel free to contact our
Northern Service Centre:
Tel: 01942 873434
Fax: 01942 873558
Email: nservice@kane.co.uk
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