Warranty - Octagon Systems XE–700 Reference Manual

Warranty

Octagon Systems Corporation (Octagon), warrants that its standard hardware
products will be free from defects in materials and workmanship under normal use
and service for the current established warranty period. Octagon's obligation under
this warranty shall not arise until Buyer returns the defective product, freight
prepaid to Octagon's facility or another specified location. Octagon's only
responsibility under this warranty is, at its option, to replace or repair, free of
charge, any defective component part of such products.
Limitations on warranty
The warranty set forth above does not extend to and shall not apply to:
1. Products, including software, which have been repaired or altered by other
than Octagon personnel, unless Buyer has properly altered or repaired the
products in accordance with procedures previously approved in writing by
Octagon.
2. Products which have been subject to power supply reversal, misuse, neglect,
accident, or improper installation.
3. The design, capability, capacity, or suitability for use of the Software. Software
is licensed on an "AS IS" basis without warranty.
The warranty and remedies set forth above are in lieu of all other warranties
expressed or implied, oral or written, either in fact or by operation of law, statutory
or otherwise, including warranties of merchantability and fitness for a particular
purpose, which Octagon specifically disclaims. Octagon neither assumes nor
authorizes any other liability in connection with the sale, installation or use of its
products. Octagon shall have no liability for incidental or consequential damages of
any kind arising out of the sale, delay in delivery, installation, or use of its
products.
Service policy
1. If a product should fail during the warranty period, it will be repaired free of
charge. For out of warranty repairs, the customer will be invoiced for repair
charges at current standard labor and materials rates.
2. Customers that return products for repairs, within the warranty period, and
the product is found to be free of defect, may be liable for the minimum current
repair charge.
Returning a product for repair
1. The customer must call Tech Support at 303-426-4521 to determine if repair
service is necessary.
2. If repair service is required, Tech Support will require the customer's name,
address, telephone number, email address and a list of problems found.
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