View The Transaction Status; View The Reboot History; Report All Phone Issues - Cisco 6841 User Manual

Troubleshooting

View the Transaction Status

Procedure
Step 1
Press Applications
Step 2
Select Network configuration > Ethernet configuration > 802.1X authentication > Transaction status.
You can view the following information:
• Transaction status
• Protocol

View the Reboot History

Procedure
Step 1
Press Applications
Step 2 Select Status > Reboot history.
You can view the details of the date and time whenever the phone has rebooted, no matter why the phone
rebooted.

Report All Phone Issues

You can use the Problem Reporting Tool (PRT) to collect and send phone logs, and to report problems to
your administrator.
Procedure
Step 1
Press Applications
Step 2
Select Status > Report problem.
Step 3 Enter the date that you experienced the problem in the Date of problem field. The current date appears in
this field by default.
Step 4
Enter the time that you experienced the problem in the Time of problem field. The current time appears in
this field by default.
Step 5 Select Problem description.
Step 6
Select a description from the displayed list.
Step 7 Press Submit.
Cisco IP Phone 6800 Series Multiplatform Phones User Guide
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