Record A Call; Call Center Features - Cisco 6841 User Manual

Calls
Procedure
Step 1 Press the line button for the shared line.
Step 2 Press Barge or BargeSilent.

Record a Call

When you are on an active call, you can record it. You might hear a notification tone as you record the call.
During a recording, you see different icons in different recording state. You see the icons on the Calls screen
and also on the line key on which you are recording a call.
Table 6: Recording Icons
Icon
Before You Begin
Your administrator enables your phone with call recording.
Procedure
Step 1 Press Record while on an active call.
Step 2
(Optional) While recording is in progress, you can press PauseRec to pause the recording.
Step 3 (Optional) Press ResumeRec to resume the recording
Step 4 (Optional) Press StopRec to stop the recording.
Step 5 Press End Call to end the call.

Call Center Features

Your administrator configures your phone as a call center phone.
Meaning
Recording in progress.
Recording paused
Cisco IP Phone 6800 Series Multiplatform Phones User Guide
Record a Call
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