View The Customization State On The Phone - Cisco 6841 User Manual

Your Phone
Procedure
Step 1
Press Applications
Step 2 Select Status > Product Information.
You can view the following information:
Product name— Model number of the Cisco IP Phone.
Serial number— Serial number of the Cisco IP Phone.
MAC address—Hardware address of the Cisco IP Phone.
Software version—Version number of the Cisco IP Phone firmware.
Hardware version—Version number of the Cisco IP Phone hardware.
Certificate—Status of the client certificate, which authenticates the Cisco IP Phone for use in the ITSP
network. This field indicates if the client certificate is properly installed in the phone.
Customization—For an RC unit, this field indicates whether the unit has been customized or not. Pending
indicates a new RC unit that is ready for provisioning. If the unit has already retrieved its customized profile,
this field displays the Customization state as Acquired.
Step 3 Press Back to return to the Applications screen.

View the Customization State on the Phone

After the RC download from the EDOS server completes, you can view the customization state of a phone
on the LCD UI.
Here are the descriptions of the remote customization states:
• Open—The phone has booted for the first time and is not configured.
• Aborted—Remote Customization is aborted due to other Provisioning like DHCP options.
• Pending—The profile has been downloaded from the EDOS server.
• Custom-Pending—The phone has downloaded a redirect URL from the EDOS server.
• Acquired—In the profile downloaded from the EDOS server, there is a redirect URL for provision
configuration. If the redirect URL download from the provisioning server is successful, this state is
displayed.
• Unavailable—Remote customization has stopped because the EDOS server responded with an empty
provisioning file and the HTTP response was 200 OK.
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Cisco IP Phone 6800 Series Multiplatform Phones User Guide
Troubleshooting
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