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Notices FCC notice Class A devices do not have an FCC logo or FCC IDE on the label. Class B devices have an FCC logo or FCC IDE on the label. Once the class of the device is determined, refer to the following corresponding statement. Class B equipment This device has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules.
Use conditions This part complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Notice: Canadian users This Class A/Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.
Important safety instructions Read these instructions carefully. Save these instructions for future reference. Follow all warnings and instructions marked on the product. Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning. Do not use this product near water.
If the product does not operate normally when the operating instructions are followed. Adjust only those controls that are covered by the operating instructions since improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal condition.
Notices FCC notice Laser compliance statement Important safety instructions 1 System tour Product briefing Processor Memory subsystem Storage Graphics interface Networking I/O ports Serial ATA ports Caring features Product specification summary External and internal structure Front bezel Front panel Rear panel Internal components System boards Mainboard layout...
3 Upgrading the system Upgrading the system Installation precautions Opening the server Before opening the server To open the front bezel To remove the front bezel To remove the side panel Configuring the Hot Plug HDD cage To remove the Hot Plug HDD cage To install a hard disk into the carrier To install the Hot Plug HDD cage Configuring the non-Hot Plug HDD cage...
Memory Configuration Boot Boot Settings Configuration Boot Device Priority Hard Disk Drives Removable Devices ATAPI CD/DVD Devices Security To set an Administrator/User password To remove the User password Server System Management Serial Console Features Event Log Configuration Exit Upgrading the BIOS Preparing for the Upgrade Recording the Current BIOS Settings Obtaining the Upgrade...
System Cooling Fans Do Not Rotate Properly Diskette Drive Activity Light Does Not Light Optical Drive Activity Light Does Not Light Cannot Connect to a Server Problems with Network System Boots when Installing PCI Card Problems with Newly Installed Application Software 131 Problems with Application that Ran Correctly Earlier 132 Hard Drive(s) are not Recognized Bootable CD-ROM Is Not Detected...
The Acer Altos G520 series server is a powerful dual-processor system loaded with a host of new and innovative features. The system offers a new standard for flexible productivity ideal for general business applications, email, web service and print services.
Product briefing This section provide basic information concerning the configuration of your Altos G520 system. Processor • Single or dual Intel® Xeon™ processor with 800 MHz FSB • Intel® Hyper-Threading™ Technology support Memory subsystem • Four (184 - pin) DIMM slots •...
Caring features Part of Acer’s mission, as a company that cares about its end users, is to provide features that make operation, maintenance, and upgrading your system simpler and faster. The Altos G520 is no exception to this rule. The following features and options are provided.
External and internal structure Front bezel Note: One pair of system keys are attached to the rear panel. . Description Front bezel System power indicator Fault indicator Description Security keylock Hard disk activity indicator LAN1 activity indicator...
Rear panel Altos G520 with fixed single power supply unit installed. 1 System tour Altos G520 with redundant power supply unit installed.
Icon Description Main power supply cable socket USB ports PS/2 keyboard port PS/2 mouse port VGA/monitor port Serial port Gigabit LAN port (10/100/1000 Mbps) Expansion slots Main power supply indicator Main power supply fail indicator Main standard 600-watt power supply unit (PSU) Rear system fan Side Panel lock release 1 This indicator will light up green when the power supply module is functioning properly.
1 System tour Internal components Altos G520 with Hot Plug hard disk cage installed. Altos G520 with non-Hot Plug hard disk cage installed.
Description Power supply module bays for two redundant PSUs one single standard PSU bay (Manufacturing optional) Rear system fan Rear system fan screw (to secure the rear system fan) Mainboard PCI bus slot Air baffle 1 Though the system supports two hot-swappable power supply modules, the sys- tem comes bundled with a single standard 600-watt power supply module only.
1 System tour System boards Mainboard layout The mainboard becomes accessible once you open the system. It should look like the figure shown below.
Note: Unless otherwise indicated, all mainboard features indicated on the table below apply to both the Altos G520 and Altos G520 Basic models. Item Description 64-bit/66 MHz PCI-X bus slot 1 64-bit/66 MHz PCI-X bus slot 2 ATI Rage XL VGA chipset 32-bit/33 MHz PCI bus slot 3 x4 PCI-Express slot 4 Gigabit LAN chipset...
Item Description CPU 1 fan header CPU socket 2 CPU 2 fan header ATA power connector BIOS select jumper IPMB connector Floppy drive connector Primary and Secondary ATA connector Front system fan header Front panel connector Front panel USB header ARMC connector SATA A1 and A2 connectors Intel®...
TV transmitters, etc. Checking the package contents Check the following items from the package: • Acer Altos G520 series system • Acer Altos G520 series User’s guide • Acer EasyBUILD • Acer Altos G520 series Accessory box •...
Connecting peripherals The system unit, keyboard, mouse, and monitor constitute the basic system. Before connecting any other peripherals, connect these basic peripherals first to test if the system is running properly. Note: Unless otherwise indicated, all illustrations shown in this section show the Altos G520 server chassis.
To connect the power cable Plug the power cable into the power cable socket located on the rear panel of the server. Then plug the other end of the power cable into a power outlet. The figure below shows the Altos G520 Basic model.
Turning on the system After making sure that you have properly set up the system and connected all the required cables, you can now power on the system. To power on the system, press the power button on the front panel. The system starts up and displays a welcome message.
Power-on problems If the system does not boot after you have applied power, check the following factors that might have caused the boot failure. • The external power cable may be loosely connected. Check the power cable connection from the power source to the power cable socket on the rear panel.
Operating system configuration The Acer Altos G520 series server comes with Acer EasyBUILD allows you to conveniently install your choice of operating system. To start using EasyBUILD, follow the steps below. Locate the EasyBUILD System CD included in the system package.
Network connection The server has one 10/100/1000 Mbps Gigabit Etherned LAN port located on the rear panel for fast network connection. To connect to the network, simply plug the network cable into the Gigabit LAN port (gray port). Note: The illustration below shows the Altos G520 Basic server chassis.
Tower-to-rack option Aside from its tower configuration, the Acer Altos G520 series server can also be mounted in a rack-model position. A rack mount kit is available for customers who want to convert a tower-mounted system to rack-model design. To purchase a rack mount kit, contact your local Acer representative.
Turning off the system To turn off the server, on the Windows taskbar click on the Start button, point to Shut Down..., select Shut down from the drop-down window then click on OK. You can then turn off all peripherals connected to your server. If you are unable to shutdown the server within Windows, press and hold the power button for at least four seconds to force quit all applications and shut down.
Upgrading the system Certain components of the server are upgradeable such as the drives, the CPU, the memory, and the expansion cards. However, for safety purposes, we do not recommend that you perform these upgrades yourself. If you want to replace or upgrade any of these components, contact your dealer or a qualified service technician for assistance.
Open the system according to the instructions beginning on page Follow the ESD precautions described in this section when handling a server component. Remove any expansion board(s) or peripheral(s) that block access to the DIMM socket or other component connector. See the following sections for specific installation instructions on the component you want to install.
Opening the server Caution! Before you proceed, make sure that you have turned off your system and all peripherals connected to it. Read the “Preinstallation instructions” on page 37. You need to open the server before you can install additional components.
Open it approximately 90°. Lift it up a little (1), then move it away from the chassis (2). Remove the upper bezel assembly by pressing the two finger releases (1), then lift from the bottom (2) and remove. 3 Upgrading the system...
To remove the side panel The side panel is attached to the server by two (non-removeable) thumbscrews. To remove the side panel: Loosen the thumbscrews located at the end of the left panel closest to the rear panel (1). Slide the left panel slightly rearward (2), then upward (3) before detaching it from the chassis (4).
3 Upgrading the system Pull out the air baffle to remove it from the chassis (2). Caution! After completing the component upgrade/replacement procedures, do not forget to reinstall the air baffle before replacing the chassis panels. Failure to do so will reduce the system’s cooling efficiency which can adversely affect performance or cause damage due to overheating.
Configuring the Hot Plug HDD cage This section includes instructions for removing and installing the Hot Plug HDD cage as well as procedures on how to install a hard disk into the cage’s hard disk carrier. Note: The Hot Plug HDD cage feature is only applicable to the Altos G520 model.
SATS HDD power cable Loosen the four thumbscrews that secure the cage to the chassis (1). Pull the cage from the chassis (2). 3 Upgrading the system...
To install a hard disk into the carrier Note: You need not remove the Hot Plut HDD cage from the chassis to install a hard disk into the cage’s hard disk carrier. Press the HDD release lever (1), then pull the hard disk carrier from the cage (2).
Install a hard disk in the hard disk carrier then secure it with the four screws you removed earlier. Insert the hard disk carrier into the cage with the lever fully extended. Push the lever back until it clicks into place. Make sure that the drive is properly inserted before closing the lever.
SCSI HDD power cable Connect the following cables to the backplane board (SATA): SATA cable SATA HDD power cable...
Insert the Hot Plug HDD cage into the housing (1), then tighten the four thumbscrews to secure it to the chassis (2). Attach the other end of these cables to the corresponding connectors on the mainboard. Refer to “Mainboard layout” on page 14 for the location of the connectors.
Configuring the non-Hot Plug HDD cage This section includes instructions for removing and installing the non- Hot Plug HDD cage as well as procedures on how to install a hard disk into the cage. To remove the cage Turn off the system and all the peripherals connected to it. Unplug all cables from the power outlets.
To install a hard disk into the cage Remove the HDD cable cage from the chassis. Refer to the instructions in the preceding section. Remove the four screws that secure a previously installed hard disk to the cage then pull the HDD out. Install a new hard disk into the cage then secure it with the four screws you removed in the previous step.
To install the cage Turn off the system and all the peripherals connected to it. Unplug all cables from the power outlets. Place the system unit on a flat, stable surface. Remove the front bezel, side panel and air baffle. Insert the cage into the housing (1), then tighten the four thumbscrews to secure it to the chassis (2).
Installing and removing storage devices The system supports one 3.5-inch and three 5.25-inch internal storage devices. The system comes pre-installed with a floppy drive and a CD- ROM drive. The two empty 5.25-inch half-height bays allow you to install additional drives such as another optical drive or a tape drive. To remove a 5.25-inch storage device Observe the ESD precautions and pre-installation procedures described on page 37.
Prior to inserting any device into a 5.25 inch device bay, you must attach mounting rails to it. Note : Contact you local Acer dealer or authorized service center to purchase the 5.25 inch device mounting kit. Attach the rails to the 5.25inch device with four screws (included in...
Insert the CD-ROM drive into the drive bay until the locking tabs click. Connect the power and bus cables to the new drive. Observe the post-installation instructions described on page 38. 3 Upgrading the system...
Upgrading the CPU This section includes instructions for removing and installing a CPU. To remove a CPU with heatsink Before installing a new CPU in a socket, remove first any previously installed CPU from that socket. Important: Before removing a CPU from the mainboard, make sure to create a backup file of all important data.
Lift the CPU locking lever until it is fully extended (1). Gently unseat and pull the CPU from the socket (2). Warning! The heatsink becomes very hot when the system is on. NEVER touch the heatsink with any metal or with your hands. Processor Sequence If only one CPU is to be installed, it must be installed in the CPU 1 socket, see “CPU socket 1”...
To install the CPU to its socket, follow the steps below: Insert the CPU into the socket (1). Lower the CPU locking lever to secure the CPU (2).
Replace the heatsink on top of the CPU (1). Using a screwdriver, loosen the screws that hold the heatsink assembly in place (2). Plug the CPU fan in to the mainboard (3). For help locating the CPU fan connectors on the mainboard, see “Mainboard layout”...
Upgrading the system memory This section includes instructions for removing and installing a memory module. The Server Boards Altos G520 each provides four DDR266 / DDR333 DIMM sites in two DIMM banks. The maximum memory capacity is 8GB for either DDR266 or DDR333 memory. Memory DIMM technologies supported are: 128MB, 256MB, 512MB, 1 GB and 2 GB.
To remove a DIMM Before installing a new DIMM in a socket, remove first any previously installed DIMM from that socket. Important: Before removing any DIMM from the mainboard, make sure to create a backup file of all important data. Observe the ESD precautions and pre-installation procedures described on page 37.
Align then insert the DIMM into the socket (1). Press the holding clips inward to lock the DIMM in place (2). Note: The DIMM socket is slotted to ensure proper installation. If you insert a DIMM but it does not fit easily into the socket, you may have inserted it incorrectly.
Replacing the Backup Battery The lithium battery on the server board powers the RTC for up to 10 years in the absence of power. When the battery starts to weaken, it loses voltage, and the server settings stored in CMOS RAM in the RTC (for example, the date and time) may be wrong.
Remove the new lithium battery from its package, and, being careful to observe the correct polarity, insert it in the battery socket. 10 Reconnect or replace any internal components you needed to disconnect or remove. 11 Replace the server’s cover. Reconnect any external components you needed to disconnect.
Installing an expansion card This section explains how to install an expansion card. The onboard expansion slots support PCI (Peripheral Component Interconnect) cards. Note : The BIOS setup automatically detects and assigns resources to the new device (applicable only to Plug-and-Play expansion cards).
Align the card in an empty slot on the mainboard. Insert the bracket with the card into the selected slot (1). Make sure that the card is properly seated. Secure the card by moving the expansion card locking lever back to the locked position (2).
Installing a redundant power supply module The Altos G520 server power subsystem consists of two hot-swappable power supply module bays that accept standard 610-watt power supply modules. The system comes bundled with only a single power supply module leaving one power supply module bay empty. You have the option to purchase an extra power supply module to provide your system with redundant power source.
To install a redundant power supply module Remove the screw securing the cover of the empty optional power supply module bay, then remove the cover. Slide the redundant power supply module into the empty bay until you feel resistance.
Press the module handle to secure the power supply module to the bay. Verify that the power indicators on both the main power supply and on the newly installed redundant power supply are illuminated (green). 3 Upgrading the system...
BIOS setup BIOS setup is a hardware configuration program built into your system's Basic Input/Output System (BIOS). Since most systems are already properly configured and optimized, there is no need to run this utility. You will need to run this utility under the following conditions: •...
Entering BIOS setup Power on the server to start the system POST (Power On Self Test) process. During bootup, press <F2> to enter the BIOS setup screen. Note: Note: You must press <F2> while the system is booting. This hot key does not work at any other time. There are several tabs on the setup screen corresponding to the six major BIOS menus: •...
• Press F1 for General Help on using the BIOS setup. Press F10 to save changes and close the BIOS setup. • • Press Esc to close the BIOS setup. In the descriptive table following each of the screen illustrations, settings in boldface are the default and suggested parameter settings.
Main The Main menu displays basic and important information about the system. These information is necessary for troubleshooting and may be required when asking for technical support. The last two parameters on the screen lets you define the system’s time and date settings.
Parameter Description Processor Type Processor brand ID string Speed Calculated processor speed Count Number of processors detected System Memory Size Amount of physical memory detected System Time Configures the system time in 24hour format HH:MM:SS System Date Configures the system date. Default value is Build Date Language Select the language used by BIOS.
Advanced The Advanced menu contains parameter values that define how the system behaves on startup. Warning! Be cautious in setting parameter values in the Advanced menu as any incorrect value may cause the system to malfunction. Press Enter to enter the submenu screen of the parameters shown in the screen below.
Processor Summary and Configuration The Processor Summary/Configuration submenu displays general information about the installed processor(s) and lets you define advanced settings. Parameter Description Max CPUID Enable to boot legacy operating systems Value Limit HyperThread- Controls HyperThreading state. Used to ing Technology support older operating systems that do not support HyperThreading.
IDE Configuration The IDE Configuration submenu lets you define the parameter settings related to the hard disk/s. Parameter Description Onboard Controls state of integrated P-ATA P-ATA controller. Channels Onboard Controls state of integrated S-ATA S-ATA controller. Channels Configure When enabled the S-ATA channels S-ATA are reserved to be used as RAID.
Parameter Description S-ATA Ports Defines priority between S-ATA Definition channels. Mixed P-ATA / Lets you remove a P-ATA and S-ATA replace it by S-ATA in a given channel. only one channel can be S-ATA. Primary IDE Selects submenu with additional Master device deatils.
Primary/Secondary/Third/Fourth IDE Master/Slave These items let you select the IDE hard disk parameters that the system supports. Parameter Description Device Type of IDE device Vendor Vendor of the selected IDE device Size Size of the IDE disk Type Driver type 4 BIOS setup Option Not Installed...
Parameter Description LBA/Large Selects the hard disk drive translation Mode method. For drivers with more than 504 MB, the LBA mode is necessary. Block (Multi- Enhances disk performance depending on Sector Trans- the hard disk in use. fer) Mode If you set this parameter to Auto, BIOS setup automatically detects if the installed hard disk drive supports the Block Mode function.
Parameter Description S.M.A.R.T Enables or disables the S.M.A.R.T (Self- Monitoring, Analysis and Reporting Technology) function of the internal hard disk. If 'Auto' is selected, BIOS setup will ena- ble the S.M.A.R.T function if the driver supports it. 32-bit Data Enables or disables the 32-bit data Transfer transfer function 4 BIOS setup...
Floppy Configuration The Floppy Configuration submenu displays the type of floppy drive installed in the server. Parameter Description Floppy Drive A Floppy disk drive type Onboard Allows BIOS to enable or disable Flopppy the floppy controller. Controller Option None 720 KB, 3.5-inch 1.44 MB, 3.5-inch 2.88 MB, 3-5-inch Disabled...
Super I/O Configuration The PCI/PnP Configuration submenu lets you specify the settings for the PCI devices. Parameter Description Serial Port A Option that is used by other serial port is Address hidden to prevent conflicting settings. Serial Port B Option that is used by other serial port is Address hidden to prevent conflicting settings.
USB Configuration The USB Configuration submenu lets you specify the settings for the legacy devices and USB 2.0. Parameter Description USB Function When set to disabled other USB options are grayed out. Legacy USB Enables legacy USB support. Support Option Disabled Enabled Disabled...
Parameter Description Port 60/64 Should be enabled for full USB legacy Emulation support. USB 2.0 Enables USB 2.0 Controller USB 2.0 Set transfer rate at 480Mbps (Hi) or Controller 12Mbps (full) Mode 4 BIOS setup Option Disabled Enabled Disabled Enabled FullSpeed HiSpeed...
PCI Configuration The PCI/PnP Configuration submenu lets you specify the settings for the PCI devices. Parameter Description Onboard Video Enables or disables VGA controller. Dual Monitor Grayed out if onboard video is set to disa- Video bled. Onboard NIC 1 Enables or disables onboard Network (Left) Interface Controller.
Memory Configuration The Memory Configuration submenu provides information about the DIMMs detected by BIOS. The DIMM number is printed on the mainboard, see page 14 for help locating them. Parameter Description DIMM 1A Non-User configurable informational dis- play. DIMM 1B DIMM 2A DIMM 2B Extended...
Parameter Description Memory When enabled, BIOS will activate and Retest retest all DIMMs on next boot. Automati- cally reset to disabled. Memory Enable or disable remapping of over- Remap lapped PCI memory above physical mem- Feature ory. Memory Grayed out if current memory configura- Sparing tion does not support sparing.
Boot Settings Configuration The Boot Settings Configuration submenu lets you specify the preferred settings for system bootup. Parameter Description Quick Boot Allows the system to boot faster by skipping some POST routines. Quiet Boot Enables or disables the Quiet Boot func- tion.
Parameter Description Bootup Sets the power on state for Numlock. Num-Lock PS/2 Mouse Enable this parameter if you intend to use Support a mouse or trackball with a PS/2 interface. POST Error When this item is enabled you will be pause prompted when an error is detected dur- ing boot up.
BIOS setup will display an error message if the drive(s) specified is not bootable. Parameter Description 1st Boot Device Sets the device from which the system will first attempt to boot up. 2nd thru 5th Sets the device from which the system will attempt to Boot Device boot up when previoius attempts fail.
Hard Disk Drives The Hard Disk Drives submenu lets you specify the devices that will be considered as the primary and secondary hard drives. Parameter Description 1st Drive Sets the device to be considered the primary hard drive. 2nd Drive Sets the device to be considered the secondary hard drive.
Security The Security menu allows you to safeguard and protect the system from unauthorized use by setting up access passwords. Parameter Description Administrator Prevents unauthorized access to the Password BIOS setup User Password Secures your system against unau- thorized use. Once you set this pass- word, you have to type it whenever you boot the system.
Parameter Description Set User Press Enter to change the User pass- Password word. User Access Grayed out unless Admin password is Leves set. Clear User Grayed out unless Admin password is set. Press Enter to clear the user pass- Password word.
To set an Administrator/User password Use the up/down keys to highlight a password parameter (Administrator Password or User Password) then press Enter. A password box will appear. Type a password then press Enter. The password may consist of up to six alphanumeric characters (A-Z, a-z, 0-9).
Server The Server menu allows you to configure the system parameters . Parameter Description System Press Enter to enter the submenu screen. Management Serial Console Press Enter to enter the submenu screen. Features Event Log Press Enter to enter the submenu screen. configuration Assert NMI on If enabled, NMI generated on SERR and...
Parameter Description Resume on AC When set to Stays Off, Front Panel Switch Power Loss Inhibit (in BIOS Security menu) is disabled. FRB-2 Policy Controls action if boot processor is disa- bled or not. Late POST Controls time limit for add-in card detec- Timeout tion.
Serial Console Features The Serial Console Features submenu allows you to configure serial port settings. Parameter Description BIOS If enabled, BIOS uses the specified serial Redirection port to redirect the console to a remote Port terminal. Baud Rate Sets the transfer speed for console redi- rection.
Parameter Description Flow Control If enabled, the system uses the flow con- trol selected. Terminal Type ACPI Redirec- Enable or disable ACPI OS Headless Con- tion port sole Redirection. 4 BIOS setup Option No Flow Control CTS/RTS XON/XOFF CTS/RTS+CD PC-ANSI VT100+ VT-UTF8 Disabled...
Event Log Configuration The Event log configuration submenu allows you to configured the event log setting. Parameter Description Clear All Event Enable to clear logs. Logs BIOS Event Allows logging of BIOS events. Logging Critical Event Logs fatal errors including PERR, SERR, Logging and ECC.
Exit The Exit menu displays the various options to quit from the BIOS setup. Highlight any of the exit options then press Enter. Parameter Description Save Changes Saves changes made and close the BIOS setup. and Exit Pressing F10 can also be used. Discard Exit system setup without saving changes.
Parameter Description Load Custom Loads the custom settings for all BIOS parameters as Defaults saved by user. Save Custom Saves custom settings for all BIOS parameters. Defaults 4 BIOS setup...
Upgrading the BIOS The upgrade utility allows you to upgrade the BIOS in flash memory. The code and data in the upgrade file include the following: • On-board BIOS, ATA-100 RAID BIOS, and PXE option ROMs for the devices that are embedded on the system board •...
Note: Review the instructions distributed with the upgrade utility before attempting a BIOS upgrade. Review also any release notes in the release notes file that accompanies the new version of the BIOS. The release notes may contain critical information regarding jumper settings, specific fixes, or other information to complete the upgrade.
If you selected option 1, to automatically update the system BIOS: The system will execute the AfuDOS update utility to update the BIOS. When the update is complete, the utility will display a green box with a message that says “Completed Successfully.” The system will then reboot.
You can use the BIOS upgrade utility to change the language the BIOS uses for messages and the Setup program. Use a bootable diskette containing the Acer flash utility and language files. Boot the computer with the bootable diskette in drive A. The BIOS upgrade utility screen appears.
Move the recovery jumper at J1D1 from pins 13 and 14 to cover pins 14 and 15. Insert a bootable diskette containing the file AMIBOOT.ROM into the A: diskette drive. Plug the system into the AC power source and power it on. A blue screen will be displayed and the recovery process will automatically run.
Clearing the Password If the user or administrator password(s) is lost or forgotten, moving the password clear jumper into the “clear” position clears both passwords. The password clear jumper must be restored to its original position before a new password(s) can be set. The password clear jumper is located on jumper block J17.
BIOS Error Messages When a recoverable error occurs during the POST, the BIOS displays an error message describing the problem. Error Message Explanation GA20 Error An error occurred with Gate A20 when switching to protected mode during the memory test. Pri Master HDD Error Could not read sector from corresponding drive.
Error Message FDC Failure HDC Failure Checking NVRAM... Update OK! Updated Failed Keyboard Error KB/Interface Error Memory Size Decreased Memory Size Increased Memory Size Changed No Boot Device Available Off Board Parity Error On Board Parity Error Parity Error NVRAM / CMOS / PASSWORD cleared by Jumper <CTRL_N>...
BIOS POST Beep Codes The table below lists the POST error beep codes. Prior to system video initialization, the BIOS uses these beep codes to inform users of error conditions. The beep code occurs only when a critical error occurs or when the BIOS fails to boot to the operating system.
An error or warning condition at boot can result in a series of beeps being issued known as "beep codes.” These beeps have a code that identifies system or PCI card events. For example, some Acer RAID cards have beep codes. Before checking for a system beep code error make sure the PCI card is not causing the beeping.
Configuration and BIOS Select Jumpers Configuration Jumper [J17] Jumper Name Pins CMOS clear CMOS CLEAR BMC Control Force Erase PASSWORD CLEAR Protect Erase RECOVERY BOOT Normal Boot Recovery Boot J29 BIOS SEL 1-2 Normal Boot (off of either bank) What happens at system reset... If these pins are jumpered, the CMOS settings will be cleared on the next reset.
Jumper Name Pins Password Clear BIOS Recovery 10-11 BIOS Select Jumper [J29] Operation Pins Normal Boot Force Boot What happens at system reset... If these pins are jumpered, administrator and user passwords will be cleared on the next reset. These pins should be jumpered on 5-6 for normal operation.
SCSI drivers. Acer provides a package called the “Platform Confidence Test” that may help with your diagnostics. Resetting the System Before going through in-depth troubleshooting, attempt first to perform reset your system using one of the methods below.
• Are the processors fully seated in their sockets on the server board? • Are all standoffs in the proper location and not touching any components, causing a potential short? • Are all add-in PCI boards fully seated in their slots on the server board? •...
Turn off the system and all external peripheral devices. Disconnect each of device from the system, except for the keyboard and the video monitor. Make sure the system power cord is plugged into a properly grounded AC outlet. Make sure your video display monitor and keyboard are correctly connected to the system.
Specific Problems and Corrective Actions This section provides possible solutions for these specific problems: • Power light does not light. • No characters appear on screen. • Characters on the screen appear distorted or incorrect. • System cooling fans do not rotate. •...
requirements. • Make sure the memory DIMMs have been populated according to the system requirements. • Remove the memory DIMMs and re-seat them. • Make sure the processor(s) comply with the system requirements. • Make sure the processor(s) have been populated according to the system requirements.
system requirements. • Remove the processor(s) and re-seat them. If you are using an add-in video controller board, do the following: Verify that the video works using the onboard video controller. Verify that the video controller board is fully seated in the server board connector.
• Have your fans speeded up in response to an overheating situation? • Have your fans speeded up in response to a fan that has failed? • Are the fan power connectors properly connected to the server board? • Is the cable from the control panel board connected to the both the control panel board and to the server board? •...
Cannot Connect to a Server • Make sure the network cable is securely attached to the correct connector at the system back panel. • Try a different network cable. • Make sure you are using the correct and the current drivers. •...
The add-in adapter stopped working without apparent cause. • Try reseating the adapter first; then try a different slot if necessary. • The network driver files may be corrupt or deleted. Delete and then reinstall the drivers. • Run the diagnostics. System Boots when Installing PCI Card System Server Management features require full-time “standby”...
Problems with Application that Ran Correctly Earlier Problems that occur after the system hardware and software have been running correctly sometimes indicate equipment failure. However, they can also be caused by file corruption or changes to the software configuration. Check the following: •...
Make sure the BIOS is configured to allow the CD-ROM to be the first bootable device. LED Information The Acer Altos G520 includes LEDs that can aid in troubleshooting your system. A table of these LEDs with a description of their use is listed below.
LED Name Function POST Display code 1-4 boot 80 (LSB, bit1, POST code bit2, MSB) Fan Pack Warn on Fault fan failure CPU 1 & 2 Identify fan Fan Fault failure CPU 1 & 2 Identify Fan Fault processor failure Identify 5v Standby standby...
Installing ASM Acer Server Manager (ASM) consists of the ASM Console and the ASM Agent. These two components are both required to perform server management tasks. System requirements ASM requires TCP/IP connectivity between the ASM Console and the ASM Agent.
For detailed instructions on installing ASM Agent, refer to the ASM User’s manual. To launch the program, on the Windows taskbar click on the Start button, point to Programs, select Acer Server Management Suite then click ASM Agent. Installing ASM Console...
A rack mount kit is available for customers who want to mount a server tower system in a server rack. To purchase a rack mount kit, contact your local Acer representative or order directly from Acer.com.
Vertical mounting hole pattern The four vertical rails of a rack contain mounting holes arranged in a manner shown in the figure below: The system occupies 5U in the rack. Count the U positions and hole numbers from the bottom up. Note: The unit of measurement used in this document is "U"...
Screw types for rack installation The following screws are used in the mounting process for the Acer Altos G520 and other rack-mount components. Screw type #8-32 x 0.25 inch Hex head #6-32 0.25 inch M4 x L8 M4 nut M6 x L10...
Installing the system into the rack The Altos G520 Rack mount kit contains the server tray, two sets of rack brackets and mounting rails. The rack brackets attach the server tray to the mounting rails, which allow the server tray to slide in and out of the server rack for maintenance purposes.
Installing cage nuts Cage nuts are used to secure system and other components to the vertical rails in the rack. To install cage nuts: • Insert the lower lip of the cage nut over the bottom of the opening at the back of a rail. •...
Extend the middle sliding piece of each mounting rail forward until it clicks. Install the server tray into the rack by first carefully aligning the inner rails with the fully extended middle mounting rails on the rack. Press the release latch on both sides of the server and slide the server tray.
Configuring the onboard SATA RAID This section briefly shows how to create RAID 1 (mirror) volume with onboard SATA RAID function. How to enable the onboard SATA RAID function Load BIOS default setting Power on the server to start the system POST (Power On Self Test) process.
Select Factory Default and YES to load the default settings. Exit the configuration utility and press <Ctrl> + <Alt> + <Del> to reboot the server. Create RAID 1 volume Select Configuration from Management Menu. Select New Configuration from the Configuration menu and select YES to continue.
Save and Exit Embedded RAID Configuration Utility When RAID configuration and initialization is complete, press <Esc> in the Management Menu and select YES to exit the Embedded RAID Configuration Utility. Press <Ctrl> + <Alt> + <Del> to reboot the server. Now you can start installing an OS on the RAID array.
Configuring the SCSI/SCSI RAID This section briefly shows how to create a RAID 1 (mirror) volume. This feature requires installation/presence of LSI Logic 20320-R or LSI Logic 22320-R U32 SCSI controllers. How to use SCSI HBA setup utility During the Power-On Self Test (POST), press <Ctrl > + <C> to enter the LSI Logic Configuration Utility.
In Hot Spare field, press Space key to change the hard disk to [Yes]. Note: In the Hot Spare field, if you change settings, you will see the following messages. Press the DELETE key to ignore it. WARNING: Data on drive will be LOST! Press DELETE if data loss OK or any other key to cancel.
Create RAID1 Volume After the server has rebooted, press <Ctrl> + <M> to enter the MegaRAID Configuration Utility again. Select Configuration from Management Menu. Select New Configuration from the Configuration menu and select YES to continue. An array selection window displays the devices connected to the current controller.
After selecting the drives, press <F10> and select YES to start the initialization process. When initialization is complete, press any key to continue. Press <Esc> to return to the Management Menu. Save And Exit MegaRAID Configuration Utility When RAID configuration and initialization is complete, press <Esc>...
POST Code Checkpoints Each of the four LEDs can have one of four states: Off, Green, Red, or Amber. The LED diagnostics feature consists of a hardware decoder and four dual color LEDs. During POST, the LEDs will display all normal Port80 codes representing the progress of the BIOS POST.
Diagnostic LED Decoder Check G=Green, R=Red, A+Amber point Appendix F: Diagnostic Code Checkpoints Description Initializes the interrupt controlling hardware (generally PIC) and interrupt vector table. Do R/W test to CH-2 count reg. Initialize CH-0 as system timer. Install the POSTINT1Ch handler. Enable IRQ-0 in PIC for system timer interrupt.
Diagnostic LED Decoder Check G=Green, R=Red, A+Amber point Description Initializes the 8042 compatible Key Board Controller Detects the presence of PS/2 Mouse Detects the presence of Keyboard in KBC Port Testing and initialization of different Input Devices. Also, update the Kernel Variables.
Diagnostic LED Decoder Check G=Green, R=Red, A+Amber point Appendix F: Diagnostic Code Checkpoints Description Initializes different devices. Detects and initializes the video adapter installed in the system that have optional ROMs Initializes all the output devices Allocate memory for ADM module and uncompress it.
Diagnostic LED Decoder Check G=Green, R=Red, A+Amber point Description Test for total memory installed in the system. Also, check for DEL or ESC keys to limit memory test. Display total memory in the system. Mid POST initialization of chipset registers. Detect different devices (Parallel ports, serial ports, and coprocessor in...
Diagnostic LED Decoder Check G=Green, R=Red, A+Amber point Appendix F: Diagnostic Code Checkpoints Description Initializes IPL devices controlled by BIOS and option ROMs. Intializes remaining option ROMs. Generate and write contents of ESCD in NVRam. Log errors encountered during POST. Display errors to the user and get the user response for error.
Diagnostic LED Decoder Check G=Green, R=Red, A+Amber point Description Takes care of runtime image preparation for different BIOS modules. Fill the free area in F000h segment with 0FFh. Initializes the Microsoft IRQ Routing Table. Prepares the runtime language module. Disables the system configuration display if needed.
Diagnostic LED Decoder Check G=Green, R=Red, A+Amber point Bootblock Initialization Code Checkpoints The Bootblock initialization code sets up the chipset, memory and other components before system memory is available. The following table describes the type of checkpoints that may occur during the bootblock initialization portion of the BIOS: Diagnostic LED Decoder Check...
Diagnostic LED Decoder Check G=Green, R=Red, A+Amber point Description Disable CACHE beforfe memory detection. Execute full memory sizing module. Verify that flate mode is enabled. Disable CACHE before memory detection. Execute full memory sizing module. Verify that flat mode is enabled. Test base 512KB memory.
Diagnostic LED Decoder Check G=Green, R=Red, A+Amber point Appendix F: Diagnostic Code Checkpoints Description Restore CPUID value back into register. The Bootblock-Runtime interface module is moved to system memory and control is given to it. The Runtime module is uncompressed into memory.
Bootblock Recovery Code Checkpoint The bootblock recovery code gets control when the BIOS determines that a BIOS recovery needs to occur because the user has forced the update or the BIOS checksum is corrupt. The following table describes the type of checkpoints that may occur during the Bootblock recovery portion of the BIOS: Diagnostic LED Decoder Check...
Diagnostic LED Decoder Check G=Green, R=Red, A=Amber point Appendix F: Diagnostic Code Checkpoints Description Read error occured on media. Jump back to checkpoint EB. Search for pre-defined recovery file name in root directory. Recovery file not found. Start reading FAT table and analyze FAT to find the clusters occupied by the recovery file.
Diagnostic LED Decoder Check G=Green, R=Red, A=Amber point Description The flash has been updated successfully. Make flash write disabled. Disable ATAPI hardware. Restore CPUID value back into register. Give control to F000 ROM and F000:FFF0h.
Index Acer Server Manager (ASM) system requirements ASM Agent ASM Console system setup install ASM Agent install ASM Console BIOS setup Advanced Boot Settings Configuration Floppy Configuration IDE Configuration Primary/Secondary/ Third/Fourth Slave Memory Configuration PCI Configuration Processor Summary Configuration Super I/O Configuration 84...
SCSI cable cage configuration installing cage installing hard disk removing cage SCSI HBA setup SCSI RAID HBA SCSI RAID HBA setup Serial ATA ports Storage system boards mainboard layout system memory reconfiguring system upgrade ESD precautions post-installation instructions 38 preinstallation instructions turning off the system turning on the system power-on problems...