Model Name : G540 M2 Part Number: MU.R3500.001 Purchase Date: Place of Purchase: Acer and the Acer logo are registered trademarks of Acer Inc. Other company’s product names or trademarks are used herein for identification purposes only and belong to their respective companies.
Notices FCC notice Class A devices do not have an FCC logo or FCC IDE on the label. Class B devices have an FCC logo or FCC IDE on the label. Once the class of the device is determined, refer to the following corresponding statement. Class A equipment This device has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules.
Use conditions This part complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Notice: Canadian users This Class A digital apparatus meets all requirements of the Canadian interference-Causing Equipment Regulations.
Important safety instructions Read these instructions carefully. Save these instructions for future reference. Follow all warnings and instructions marked on the product. Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning. Do not use this product near water.
Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following conditions: When the power cord or plug is damaged or frayed. If liquid has been spilled on the product. If the product has been exposed to rain or water. If the product does not operate normally when the operating instructions are followed.
1 System tour System specifications Performance Mechanical Environmental Hardware options External and internal structure Front bezel Front panel Rear panel Internal components System boards Mainboard Backplane board System LED indicators Front panel LED indicators Hot-plug HDD LED indicator Gigabit LAN port LED indicators 2 System setup Setting up the system Pre-installation requirements...
viii Installing an additional hard drive Configuring a 5-25 inch storage device Upgrading the processor Upgrading the system memory Installing an expansion card Installing the TPM module Installing the System Fan module Installing a redundant power supply module 4 System BIOS BIOS overview Entering BIOS setup BIOS setup primary menus...
Verifying the condition of the storage devices Confirming loading of the operating system Specific problems and corrective actions Appendix A: Server management tools Server management overview RAID configuration utilities Onboard SATA RAID Configuration Utility LSI MegaRAID SAS 8708EM2 RAID Configuration Utility153 LSI MegaRAID SAS 8204ELP RAID Configuration Utility154 Appendix B: Rack mount configuration Rack installation information...
The Acer Altos G540 M2 server is a fully modular dual-processor system featuring the latest in computing technology. It host a range of powerful and flexible features designed to meet the needs of various network environments. From simple networking functions to computing intensive applications,...
System specifications This section lists down the impressive computing features of the Altos G540 M2 system. Performance Processor ® • One or two Intel Xeon™ processor 5500 series • Up to 2.93 GHz • 4.80/5.86/6.40 GT/s QPI • 4/8 MB shared cache •...
PCI interface • Five PCI Express® and PCI expansion slots • One PCI Express® 2.0 x16 slot • Two PCI Express® 2.0 x8 slots (with eight PCI Express® 2.0 lanes) • One PCI Express® x8 slot (with four PCI Express® lanes) •...
• Built-in Altos eXpress Console for server management and KVM over IP remote management • Acer EasyBUILD™v9.0 • Acer Server Manager (ASM) Operating system • Microsoft® Windows® Server 2008 Standard and Enterprise Edition (x86) • Microsoft® Windows® Server 2008 Standard and Enterprise Edition (EM64T) •...
• Microsoft® Windows® Server 2003 Standard and Enterprise Edition (x86) • Microsoft® Windows® Server 2003 Standard and Enterprise Edition (EM64T) • Red Hat® Enterprise Linux 5.0 (x86) • Red Hat® Enterprise Linux 5.0 (EM64T) • Novell® SuSE® Linux Enterprise Server 10 (x86) •...
Hardware options Note: To purchase the any of the following hardware options, contact your local Acer representative. • Intel® Xeon® processor 5500 series: • 2.66 – 2.93 GHz with 8 MB shared cache, 6.40 GT/s QPI • 2.26 – 2.53 GHz with 8 MB shared cache, 5.86 GT/s QPI •...
• Quantum GoVault Tabletop Dock USB drive • Quantum GoVault Tabletop Dock external USB drive • Acer DAT160 80/160 GB USB tape drive • Acer DAT72 36/72 GB USB tape drive • Acer LTO-3 SAS tape drive • DVD-RW or DVD Writer •...
External and internal structure Front bezel Component Security keylock This lock secures the bezel door to protect the server unit from unauthorized access. LED indicator panel For more information on the LED indicators description, go to page 24. Bezel door...
Front panel Icon Component DVD-ROM drive Eject button DVD-ROM drive mechanical eject hole DVD-ROM drive DVD-ROM drive activity indicator 5.25-inch drive bay 1 System tour Description Press this button to open the DVD drive tray. When the DVD drive tray get stucked, insert a paperclip to this hole to manually eject the tray.
Icon Component Power indicator HDD activity indicator Status/fault indicator LAN port 1 status indicators LAN port 2 status indicators Hot-plug HDD activity indicator Hot-plug HDD status indicator Hot-plug HDD locking mechanism HDD carrier HDD cage bay HDD bay covers Lock USB 2.0 ports Power button Description...
Icon Component NMI switch Unit identification (UID) switch/indicator 1 System tour Description If the system crashes or stops normal operation, press the NMI switch to mechanically force the server to issue a non-maskable interrupt. This will perform a memory dump-writing the contents of the server's CPU registers and RAM to a network server or to diskettes.
Rear panel Icon Component Power supply module release latch Power supply module cord socket Power supply module fault indicator Power supply module status indicator Main power supply module Description Push down the latch to disengage the module from the chassis. Connect the system power cord here.
Icon Component PS/2 mouse port PS/2 keyboard port Monitor port Serial port USB 2.0 ports Unit identification (UID) switch/ indicator Management LAN port Gigabit LAN ports 1/2 PCI slot covers System fan Lid switch Redundant power supply module bay Description Connects to a PS/2 mouse.
Internal components Component Redundant power supply module bay Air duct Heat sink fan (HSF) assemblies Sliders for the 5.25-inch devices Release sliders for the HDD cages Mainboard PCI slot lock System fan Users have the option to purchase a redundant system fan unit.
System boards Mainboard Code Description PS/2 Keyboard port PS/2 Mouse port VGA D-sub port 1 System tour...
Code ID_SW MNGT_NIC GBE1 GBE2 FAN_SYS5 FAN_SYS6 12V_AUX2 DIMMF1/ DIMMF2 DIMME1/ DIMME2 DIMMD1/ DIMMD2 CPU1 FAN_CPU1 12V_AUX1 DIMMA1/ DIMMA2 DIMMB1/ DIMMB2 DIMMC1/ DIMMC2 USB_A Description COM A serial port USB ports ID switch Management LAN port Gigabit LAN port 1 Gigabit LAN port 2 Redundant fan 1 connector (default) Redundant fan 2 connector...
Code USB1 USB_3 PSMI1 SATA0 SATA1 SGPIO_JP2 SATA2 SGPIO_JP1 SATA3 SATA4 CLR_CMOS You may clear the CMOS data to its default values by this jumper. Default value doesn’t include the “Shunter” to prevent from improper use of this jumper. To clear CMOS, temporarily short 2-3 pin. 1-2 close: Normal operation (Default setting) 2-3 close: Clear CMOS Description...
Code SATA5 F_PANEL IPMB1 IPMB2 USB2 CASE_OPEN COMB PCI5 BIOS_RVCR 1-2 close: Normal operation. (Default setting) 2-3 close: Enable BIOS Recovery function PCI-E4 PCI-E3 PCI-E2 U188 PCI-E1 FAN_CPU2 Description SATA connector 5 for SATA ODD Front panel connector BMC firmware upgrade connector 3-pin IPMB connector CMOS Battery 4-pin IPMB connector...
ackplane board The backplane board attached to rear of the hot-plug HDD cage is what differentiate it from the easy-swap HDD cage model. 3.5” Backplane Board Code Description Close 1-2: Two LED indication (default) Close 2-3: Single LED indication (backward support) Backplane address setting: Jumper SMBUS connector for backplane cascade...
Code Description SMBUS connector to RAID card SAS/CON SAS 8484 32-pin connector Close 1-2: default Close 2-3: backward support CN1/X1 Power connector (4-pin) CN1/X2 Power connector (4-pin) 2.5” Backplane Board Code Description Close 1-2: Two LED indication (default) Close 2-3: Single LED indication (backward support) SMBUS connector to main board (J2) 1 System tour...
Code Description Backplane address setting: Jumper CN2/X1 Power connector (4-pin) SMBUS connector for backplane cascade CN1/X1 Power connector (4-pin) SMBUS connector to RAID card SAS/CON1 SAS 8484 32-pin connector (port 0 ~ 3) SAS/CON2 SAS 8484 32-pin connector (port 4 ~ 7) Backplane 1 Backplane 2 Close 2-3...
System LED indicators This section discusses the different LED indicators located on the: • Front panel • Hot-plug HDD carrier • LAN port Knowing what each LED indicator signifies can aid in problem diagnosis and troubleshooting. Front panel LED indicators The six LED indicators mounted on the front bezel.
System Status Green Green Amber Amber LAN Activity Green (LAN1 and LAN2) Green System ID Blue System Ready / No Alarm Blink (1Hz with System Ready but at 50% duty degraded some CPU cycle) fault, DIMM killed Critical Alarm (Critical power modules, Voltage Power supply, critical temperature and...
Hot-plug HDD LED indicator A drive activity LED indicator is mounted on the hot-plug HDD carrier. The table below lists the possible drive states. Status HDD Present HDD Access HDD Failure HDD Removed HDD Insert and rebuilding HDD Locate Steady ON Blink Steady ON Steady ON...
Gigabit LAN port LED indicators LED # Indicator Color Network 1, 3, 5 Amber speed (left) Green Network 2, 4, 6 Green connection (right) Green NIC State State 1000 Mbps link network access 100 Mbps link network access 10 Mbps link network access Active network link Blinking Transmit/Receive activity...
Acer Altos G540 M2 system • Acer EasyBUILD DVD Pack • Acer Altos G540 M2 accessory box • System keys If any of the above items are damaged or missing, contact your dealer immediately. Save the boxes and packing materials for future use.
Connecting peripherals The color-coded I/O port panel on the system rear accepts a variety of compatible peripherals. Refer to the figure below for specific connection instructions for each port. Note: Consult the operating system manual for information on how to configure the network setup. Caution: Do not route the power cord where it will walked on or pinched by items placed against it.
Turning on the system After making sure that you have properly set up the system, applied power, and connected all the necessary peripherals, you can now power on the system. Follow the procedure below. Unlock and open the bezel door.
Press the power button. The system starts up and displays a welcome message on the monitor. After that, a series of power-on self-test (POST) messages appears. The POST messages indicate if the system is running well or not. Note: If the system does not turn on or boot after pressing the power button, go to the next section for the possible causes of the boot failure.
properly connected to the power outlet and to the power cord socket. • No power comes from the grounded power outlet. Have an electrician check your power outlet. • Loose or improperly connected internal power cables. Check the internal cable connections. If you are not confident to perform this step, ask a qualified technician to assist you.
Configuring the system OS The Altos G540 M2 comes with Acer EasyBUILD that allows users to conveniently install the preferred operating system. To start using EasyBUILD, follow the steps below. Locate the EasyBUILD DVD included in the system package. With the system turned on, press the DVD-ROM drive Eject button.
Rack mount configuration The Altos G540 M2 server is a dual-platform system that can be set up in both tower and rack-mount configurations. A rack mount kit is available for customers who prefer to mount the server in a system rack.
Turning off the system There are two ways to turn off the server—via software or via hardware. The software procedure below applies to a system running on a Windows OS. For other NOS shutdown procedures, refer to the related user documentation. To turn off the system via software: Press Ctrl+Alt+Delete on the attached keyboard or click the Start on the Windows taskbar.
Installation precautions Before you install any server component, it is recommended that you read the following sections first. These sections contain important ESD precautions along with pre-installation and post-installation procedures. ESD precautions Electrostatic discharge (ESD) can damage static-sensitive hardware components, such as the processor, disk drives, and the system boards. Always observe the following precautions before you install a server component: •...
Pre-installation instructions Perform the steps below before you open the server or before your remove or replace any component. Warning! Failure to properly turn off the server before you start perform any hardware configuration may cause serious damage and bodily harm. Do not attempt the procedures described in the following sections unless you are a qualified service technician.
Opening the server Caution: Before you proceed, make sure that you have turned off the system and all peripherals connected to it. Read the “Pre-installation instructions” section on page 42. You need to open the server before you can install upgrade components.
Removing the front bezel Remove the side panel. Refer to the previous section for instructions. Remove the front bezel. (1) Release the bezel door retention tabs from the chassis interior. (2) Firmly bump the bezel as shown to loosen it. (3) Pull the bezel away from the chassis.
Configuring the hard drive The two HDD cage bays of the Altos G540 M2 accommodates both hot-plug and easy-swap HDD cage models. The main difference between these two cage models is the presence of a backplane board on the rear side of the hot-plug HDD cage. Both cage models support up to four SATA2 or SAS hard disk drives.
Remove the plastic cover by releasing it from the latches. Remove the HDD cage bay metal cover from the front chassis. (1) Remove the screws securing the cover. (2) Detach the cover from chassis. Store this cover for future reinstallation. 3 System upgrade...
Install the HDD cage. (1) Slide the cage into the lower bay with the HDD carriers facing front. Then lock the cage by sliding the locker down as shown. If you have installed a hot-plug HDD cage, proceed to next step for related drive cable connections.
(2) Connect the SAS/SATA2 cable to the SAS/CON connector of the backplane board. Observe the post-installation instructions described on page 42. For instructions on how to install a hard drive in an easy-swap HDD cage, go to page 57. For instructions on how to install a hard drive in a hot-plug HDD cage, go to page 55.
(2) Remove the cage from the HDD bay. Observe the post-installation instructions described on page 42.
Installing a 2.5“HDD cage Perform the pre-installation instructions described on page 41. Remove the 2 plastic covers by releasing it from the latches. 3 System upgrade...
Place the top plastic cover as shown. Remove the HDD cage bay metal cover from the front chassis. (1) Remove the screws securing the cover. (2) Detach the cover from chassis. Store this cover for future reinstallation. Install the HDD cage.
(1) Slide the cage into the lower bay with the HDD carriers facing front. Then lock the cage by sliding the locker down as shown. If you have installed a hot-plug HDD cage, proceed to next step for related drive cable connections. Drive cable connections for an easy-swap HDD can be found on page page 58.
(2) Connect the SAS/SATA2 cable to the SAS/CON connector of the backplane board. Observe the post-installation instructions described on page 42. For instructions on how to install a hard drive in an easy-swap HDD cage, go to page 57. For instructions on how to install a hard drive in a hot-plug HDD cage, go to page 55.
(2) Remove the cage from the HDD bay. Observe the post-installation instructions described on page 42. 3 System upgrade...
Installing an additional hard drive The Altos G540 M2 HDD cage models supports both SATA2 and SAS hard drives in different capacities. Note: You cannot mix the 3.5” HDD with the 2.5” HDD on the system. To install 3.5” a hot-plug hard drive: If necessary, unlock the front bezel, then pull it open.
(2) Detach the plastic frame from the HDD carrier. Align the new hard disk with the HDD carrier, then secure it with the four screws you removed in step 3-1. Install the new hard drive into the cage. 3 System upgrade...
(1) Slide the drive into the cage with the carrier handle still extended. (2) Make sure that the drive is properly inserted before pushing the handle back until it clicks into place. Set up the new hard drive’s RAID configuration. For related instructions, go to the “RAID configuration utilities”...
Remove the HDD dummy cover from the cage. Prepare the blank HDD carrier for installation. (1) Remove the four screws that secures the blank frame. You will use these screws to secure the hard disk later. 3 System upgrade...
(2) Detach the plastic frame from the HDD carrier.
Align the new hard disk with the HDD carrier, then secure it with the four screws you removed in step 3-1. Install the new hard drive into the cage. (1) Slide the drive into the cage with the carrier handle still extended.
(2) Make sure that the drive is properly inserted before pushing the handle back until it clicks into place. Set up the new hard drive’s RAID configuration. For related instructions, go to the “RAID configuration utilities” section on page 150.
Configuring a 5-25 inch storage device The three 5.25-inch device bays support a variety of storage devices for additional storage capacity and scalability. Go to page 4 for a list of supported storage devices. By default, the system ships with a DVD-ROM drive installed on the topmost device bay.
Note: There is an extra bracing lock on the side of the 5.25-in drive cage for installing another 5.25-inch device. Install the bracing lock tab as shown. (1) Slowly slide the drive into the drive bay.
(2) Connect the power and SATA cables to the new 5.25-inch drive. Observe the post-installation instructions described on page 42. To remove a defective storage device: Perform the pre-installation instructions described on page 41. 3 System upgrade...
Remove the cables as shown (1 and 2). Press on both side of the bracing lock tab (3) and pull out the drive from the drive bay (4). Remove the bracing lock tab from the old DVD drive.
Install the bracing lock tab on the new DVD device as shown. (1) Slowly slide the drive into the drive bay. 3 System upgrade...
(2) Connect the power and SATA cables to the new 5.25-inch drive.
Upgrading the processor This section explains the procedures for removing and installing the processor and heat sink fan (HSF) assembly. Processor configuration guidelines The mainboard supports up to two Intel® Xeon™ processor 5500 series. You have the option to upgrade the default processor or install a second one for a dual-processor configuration.
Remove the screws securing the HSF air duct assembly. Carefully remove the HSF air duct assembly. Remember to keep the screws in a safe place for later reassembly. Disconnect the processor 1 HSF cable from its mainboard connector and remove the HSF assembly. Use a long-nosed screwdriver to loosen the four HSF mounting pins.
(2) Once you have loosened all four mounting pins, lift the HSF away from the mainboard. (3) Lay down the HSF in an upright position—with the thermal patch facing upward. Do not let the thermal patch touch the work surface. Use an alcohol pad to wipe off the thermal grease from both the HSF assembly and the processor socket retention plate.
(3) Grasp the processor by its edges and lift it out of its socket. Store the old processor inside an anti-static bag. Remove the new processor from its protective packaging. Install the new processor. (1) Hold the processor by its edges, then insert it in the socket. Make sure that the alignment tabs on the socket fit the two notch located on the edge of the processor.
(1) Use an alcohol pad to wipe off the old thermal grease from both the HSF assembly and the processor socket retention plate. (2) Apply a thin layer of an Acer-approved thermal interface material before installing the HSF. Make sure that only a very thin layer is applied so that both contact surfaces are still visible.
(2) Use a long-nosed screwdriver to tighten the four HSF mounting pins to secure the assembly. Reconnect the HSF cable to its mainboard connector. Refer to the “Mainboard” section on page 16 for the location of...
the HSF connectors. 11 Replace the HSF air duct assembly. Make sure to seat the HSF air duct assembly properly before replacing the screws in place. 12 Observe the post-installation instructions described on page 42. To install a second processor: Perform steps 1 through 4 of the previous section.
(2) Use a long-nosed screwdriver to tighten the four HSF mounting pins to secure the assembly. Observe the post-installation instructions described on page 42.
Memory Configuration Guideline Altos G540 M2 has twelve DIMM slots. Each CPU controls six DIMM slots. The DIMM slots support three channel DDR3-1333 registered/ unbuffered ECC memory modules. For CPU1, it will be channel A, B &C.
CPU 2 - Populate DIMM slots D1 first, followed by slots E1, F1, D2, E2, and F2. • To ensure data integrity, use only Acer-approved 240-pin, DDR3 Registered/Unbufferred DIMM ECC modules in 1 GB, 2 GB, 4 GB, or 8 GB capacities.
Total DIMM A2 DIMM A1 Capacity 12GB 16GB 24GB 8GB* 16GB* 24GB* 32GB* 48GB* Note: *Support depends on 8GB DIMM available Dual processor configuration Observe the population sequence illustrated in the table below when installing a memory module. Total Capacity 1 GB 1 GB 1 GB...
Single Processor Configuration Total DIMM Capacity 16GB 16GB* 32GB* Note: *Support depends on 8GB DIMM available DIMM DIMM DIMM 3 System upgrade DIMM DIMM...
Dual Processor Configuration Total Capacity 12GB 16GB 16GB 24GB 32GB 16GB* 32GB* 48GB* 64GB* Note: *Support depends on 8GB DIMM available To remove a DDR3 Registered/Unbufferred DIMM: Important: Before removing a DDR3 Registered/Unbufferred DIMM, make sure to back up all important system files. Also, note that DDR3 Registered/Unbufferred DIMMs should be removed in pairs.
Perform the pre-installation instructions described on page 41. Lay the server on its side (components showing). Remove the HSF air duct assembly to access to the DDR3 Registered/Unbufferred DIMM slots. Remove the DDR3 Registered/Unbufferred DIMM. (1) Press the holding clips on both sides of the socket outward to release the DIMM.
(2) Gently pull the DIMM upward to remove it from the socket. If you intend to install a new DDR3 Registered/Unbufferred DIMM, proceed to the next section for related procedure, otherwise reinstall the air duct, then observe the post-installation instructions described on page 42. To install an DDR3 Registered/Unbufferred DIMM: Perform steps 1 through 3 of the previous section.
(2) Firmly press the holding clips inward to lock the DDR3 Registered/Unbufferred DIMM in place. If the holding clips do not close, the DDR3 Registered/ Unbufferred DIMM is not properly inserted. Reinstall the air duct. 3 System upgrade...
Observe the post-installation instructions described on page 42. The system automatically detects the amount of memory installed. Run the BIOS setup to view the new value for total system memory and make a note of it.
Installing an expansion card This section explains how to install an expansion card. I/O interface Altos G540 M2 has five PCI Express • One PCI Express® 2.0 x16 slot • Two PCI Express® 2.0 x8 slots (with eight PCI Express® 2.0 lanes) •...
(1) Remove the screw securing the slot cover of the selected expansion slot. Set aside the screw as it will be used to secure the expansion card later on. (2) Pull out the slot cover and store it for reassembly later. Caution: Do not discard the slot cover.
(3) Insert the card into the selected slot. Make sure that the card is properly seated. Replace the screw to secure the card in place. (4) Connect the necessary cables to the expansion card as required. Observe the post-installation instructions described on page 42. When you turn on the system, the BIOS setup automatically detects and assigns resources to the new device (applicable only to Plug-and-Play expansion cards).
Installing the TPM module The optional TPM module allows system administrators to enhance the security of Altos G540 M2 system. To install the TPM module: Perform the pre-installation instructions described on page 30. Locate the TPM module connector. If necessary, remove any boards or cables that prevent access to it.
Installing the System Fan module The optional System Fan module enhances the stability of Altos G540 M2 system by cooling it in a humid area. To install the System Fan module: Perform the pre-installation instructions described on page 30. Remove the new System Fan module from its protective packaging.
Grip the top and bottom tabs on the module and slowly pull out the defective System Fan module. Remove the new System Fan module from its protective packaging. Install the new System Fan module by sliding it into an empty slot as shown.
Installing a redundant power supply module The Altos G540 M2 supports two 610-watts hot-swap power supply modules. The system ships out with only one power supply module installed. You have the option to install a second module to provide the system with a redundant power source. A redundant power configuration enables a fully-configured system to continue running even if one of the power supply module fails.
To install a hot-swap power supply module: Detach the cover from the chassis. Keep the cover for future reassembly.
Slide the module into the empty bay until you feel resistance, and it locks into place. Verify that the power status indicators on the main power supply and on the newly installed redundant power supply are illuminated green. 3 System upgrade...
BIOS overview BIOS setup is a hardware configuration program built into the system's Basic Input/Output System (BIOS). Since most systems are already properly configured and optimized, there is no need to run this utility. You will need to run this utility under the following conditions. •...
Entering BIOS setup Turn on the server and the monitor. If the server is already turned on, close all open applications, then restart the server. During POST, press F2. If you fail to press F2 before POST is completed, you will need to restart the server.
BIOS setup navigation keys Use the following keys to move around the Setup utility. • Left and Right arrow keys – Move between selections on the menu bar. • Up and Down arrow keys – Move the cursor to the field you want.
Main menu Parameter Description System Time Sets the system time following the hour-minute-second format. System Date Sets the date following the weekday-month-day-year format. BIOS Version Version number of the BIOS setup utility BIOS Date Date when the BIOS setup utility was created CPU Type Technical specifications for the installed processor CPU Speed...
Parameter Description Processor 1 Displays the processor 1 Information information. Processor 2 Displays the processor 2 Information information. CPU Speed The processor speed is the speed at which a microprocessor executes instructions. Clock speeds are expressed in megahertz (MHz), with 1 MHz being equal to 1 million cycles per second.
Parameter Description Multiprocessor Sets the multiprocessor Specifications specifications. Intel Virtualization Select whether to enable the Intel Technology Virtualization Technology function. VT allows a single platform to run multiple operating systems in independent partitions. Execute Disable Bit Enables/Disables Execute Disable Bit Hardware Prefetcher Features that reduces the latency associated with memory reads.
Parameter Description ACPI SRAT Report Enables or Disables the Advanced Configuration and Power Interface (ACPI) Static Resource Affinity Table (SRAT) Active Processor Sets the number of active processor Cores cores Hyperthreading Select whether to enable the Intel Technology Hyper-Threading (HT) Technology function.
Processor Power Management Parameter Description EIST (GV3) & C State Enables or Disables the EIST (GV3) & C State. EIST (GV3) Enables or Disables the EIST (GV3). EIST PSD Function Sets the EIST PSD Function. Turbo Mode Enables or Disables the Turbo Mode. T-State Enables or Disables the T-State.
Parameter Description CPU C1E Enables or Disables the CPU C1E. OS ACPI C3 Report Sets the OS ACPI C3 report. CPU C6 Report Enables or Disables the CPU C6 report. CPU C7 Report Enables or Disables the CPU C7 report. Package C State Sets the Package C State Limit.
Advanced Memory Configuration Parameter Description System Memory Total size of system memory detected during POST 4 System BIOS Option...
Parameter Description Extended Total size of extended memory detected during POST Memory DIMM Group The size of memory installed on each of the DDR3 A1-A2 to F1 to Registered/Unbufferred DIMM slots. F2 Status Memory Retest Select whether to delete the historical memory data log.
Advanced Chipset Control Parameter Description Intel VT for Press “Enter” to see the options available. See“Intel VT Directed I/O (VT- for Directed I/O (VT-d)” on page 114 for more information. Course Grain Enable or Disables the Course Grain Clocking Gating Clocking Gating.
Parameter Description QPI Link Fast Enables or Disables the QPI Link Fast Mode Mode. QPI Frequency Sets the QPI Frequency Selection. Selection QPI Isoch- Enables or Disables the QPI Isoch- Support Support. QPI DCA Support Enables or Disables the QPI DCA Support.
4 System BIOS Intel VT for Directed I/O (VT-d)
Parameter Description Intel VT for Enables or Disables the Intel VT for Directed I/O (VT- Directed I/O (VT-d). Interrupt Enables or Disables the Interrupt Remapping Remapping. Coherency Enables or Disables the Coherency Support Support. Enables or Disables the ATS. PassThrough Enables or Disables the PassThrough DMA.
Parameter Description VT-d for Port 10 Enables or Disables the VT-d for Port PCI Configuration Parameter Description PCI Slot 1 - 5 When enabled, this setting will initialize Option ROM the device expansion ROM for the related PCI slot. Onboard VGA Enables or Disables the Onboard VGA Controller Controller.
Parameter Description LAN1 Option Enables or Disables the LAN1 Option ROM. Onboard LAN2 Enables or Disables the Onboard LAN2 Controller Controller. LAN2 Option Enables or Disables the LAN2 Option ROM. Legacy USB Enables or Disables the Legacy USB Support Support. Option Enabled Disabled...
SATA Configuration Parameter Description Serial ATA Enables or Disables the Serial ATA. Native Mode Sets the Native Mode Operation. Operation SATA Controller Sets the Mode Operation Operation. SATA RAID Enables or Disables the SATA RAID Enable Enable. SATA AHCI Enables or Disables the SATA AHCI Enable Enable.
I/O Device Configuration Parameter Description Serial Port A Enables or Disables the Serial Port A. Base I/O address Base I/O address and IRQ setting for the selected serial port Serial Port B Enables or Disables the Serial Port B. Base I/O address Base I/O address and IRQ setting for the selected serial port PS/2 Mouse...
Boot Configuration Parameter Description Boot-time Choose whether to display the boot- Diagnostic time diagnostic screen during POST. Screen POST Error Select whether to pause POST when Pause boot-up error is detected. NumLock Select the NumLock behavior during boot-up. 4 System BIOS Option Enabled Disabled...
Thermal and Acoustic Configuration Parameter Description Open-loop Enables or Disables open-loop Thermal Throttle thermal throttle control function when the projected memory temperature exceeds a predefined limit. Temperature Temperature detected at the chassis Chassis inlet inlet. Temperature Rise Sets the temperature rise parameter of a memory module to improve memory power management.
Parameter Description Close-loop Enables or disables close-loop thermal Thermal Throttle throttle control function when the projected memory temperature exceeds a predefined limit. Temperature Sets the temperature hysteresis. Hysteresis Temperature Sets the temperature guardband. Guardband Temperature Temperature detected at the chassis Chassis inlet inlet.
Power Parameter Description Power On by RTC Enables or disables real time clock Alarm (RTC) to generate a wake event. RTC Alarm Sets the RTC alarm control. control select Time (hh:mm:ss) Sets the time of the day. Power On by PCI Enables or disables a PCI or PCIE &...
Parameter Description Wake Up by USB Enables or disables BIOS to wake up KB/Mouse the system using a USB keyboard or mouse. After Power Defines the power state to resume to Failure after a system shutdown that is due to an interruption in AC power. When set to Last State, the system will return to the active power state prior to shutdown.
Security menu The Security menu allows you to safeguard and protect the system from unauthorized use by setting up access passwords. There are three types of passwords that you can set: • Supervisor password Entering this password will allow the user to access and change all settings in the Setup Utility.
Parameter Description Supervisor This parameter indicates whether a Password Is supervisor password has been assigned. User Password Is This parameter indicates whether a user password has been assigned. Set Supervisor Press Enter to configure the supervisor password. Password Set User Press Enter to configure the user password.
Changing a system password Use the up/down keys to select a password parameter (Set Supervisor Password or Set User Password), then press Enter. Type the original password then press Enter. Type a new password then press Enter. Retype the password to verify the first entry then press Enter again.
Server menu Parameter System Management Console Redirection Event Log Configuration Description Displays basic system ID information, as well as BIOS and BMC firmware versions. Press Enter to access the related submenu. Displays console redirection-related settings. Press Enter to access the related submenu. Displays DMI event log-related settings.
Console Redirection Parameter Description Console Select whether to enable console Redirection redirection. Console redirection enables users to manage the system from a remote location. Flow Assign control for the console redirection Control flow. Baud Rate Select the baud rate for console redirection.
Parameter Description Terminal Select a terminal type to be used for Type console redirection. Continue Select whether to enable console CR After redirection after POST. POST Event Log Configuration Parameter Description Assert NMI on Enables or disables the PCI bus system SERR error (SERR) support.
Parameter Description Assert NMI on Enables or disables the PCI bus PERR PERR (parity error) support. Note: This parameter is disabled when assert non-maskable interrupt (NMI) on SERR is set to disabled. Clear All Event Press Enter then select whether to clear all entries in the Logs system event log.
Boot menu The Boot menu allows you to set the drive priority during system boot-up. BIOS setup will display an error message if the drive(s) specified is not bootable. By default, the server searches for boot devices in the following order: Optical disc drive Hard drive LAN device with Boot ROM...
Exit menu The Exit menu displays the various options to quit from the BIOS setup. Highlight any of the exit options then press Enter. Parameter Description Exit Saving Saves changes made and close the BIOS setup. Changes Exit Discarding Discards changes made and close the BIOS setup. Changes Load Setup Loads the default settings for all BIOS setup parameters.
Resetting the system Before going through in-depth troubleshooting, attempt first to reset the system using one of the methods below. Perform Purpose Soft boot To clear the system memory and reload reset the operating system. Cold boot To clear the system memory, restart reset POST, and reload the operating system.
5 System troubleshooting Initial system startup problems Problems that occur at initial system startup are usually caused by an incorrect installation or configuration. Hardware failure is a less possible cause. If the problem you are experiencing is with a specific application, see the “There is problem with the software program”...
Initial troubleshooting checklist Use the checklist below to eliminate the possible cause for the problem you’re encountering. • AC power is available at the wall outlet? • Is the power supply module properly installed? • Is the system power cord properly plugged into the power supply module socket? and connected to a NEMA 5-15R outlet for 100-120 V or a NEMA 6-15R outlet for 200-240 V? •...
Hardware diagnostic testing This section provides a detailed approach to identifying a hardware problem and its cause. Checking the boot-up status Caution: Before disconnecting any peripheral cables from the server, turn off the system and any peripheral devices. Failure to do so can cause permanent damage to the system and/or the peripheral device.
Verifying the condition of the storage devices As POST determines the system configuration, it tests for the presence of each mass storage device installed in the system. As each device is checked, its activity indicator should turn on green briefly. Check the activity indicators for the hard drive(s), DVD-ROM drive, floppy drive, and any other 5.25-inch device you may have installed.
Specific problems and corrective actions Listed below are specific problems that may arise during the use of your server and their possible solutions. Power indicator does not light. Do the following: • Make sure the power supply module is properly installed. •...
HDD activity indicator does not light. Do the following: • Make sure the data and power cables are connected correctly. • Check that relevant switches and jumpers on the hard drive and on the backplane board (for hot-plugs HDD) are set correctly. DVD drive activity indicator does not light.
Network connection indicators do not light. Do the following: • Check the cabling and network equipment to make sure that there are in proper condition. • Reinstall the network drivers. • Try another port or hub on the switch. Network activity indicators do not light. Do the following: •...
If POST does not emit any beep code and characters still does not appear, the display monitor or the video controller may be defective. Contact your local Acer representative or authorized dealer for technical assistance.
Server management overview The server management tools supported by the Altos G540 M2 system is listed in the table below. Tool PhoenixBIOS Setup Utility ASM (Acer Server Management) Onboard SATA RAID Configuration Utility LSI MegaRAID SAS RAID Configuration Utility Function...
RAID configuration utilities RAID option for the Altos G540 M2 system is provided through either the onboard SATA controller or through a controller board option (LSI MegaRAID SAS RAID controller). Caution: Creating a RAID volume erases all data previously saved in the hard drives.
Loading the onboard LSI SATA RAID default setting In the onboard LSI RAID Configuration Utility, select Objects from the Management menu. Select Adapter from the Objects list. The available adapter options will be displayed. Press Enter in the adapter list. The adapter settings will be displayed.
Initializing the RAID volume Press Esc to return to the Management menu. Select Initialize from the Management menu. All logical drives should be listed under Logical Drives. Press the space bar to select the drives for initialization. The selected drive will be shown in yellow. Press F10, then select YES to start the initialization process.
LSI MegaRAID SAS 8708EM2 RAID Configuration Utility This section briefly shows how to create RAID with LSI MegaRAID SAS 8708EM2. To initialize the LSI MegaRAID SAS RAID Configuration Utility: Turn on the server and the monitor. If the server is already turned on, close all open applications, then restart the server.
Accept, then Yes to save the configuration. 10 Click Yes to initialize the new logical drives. All the created logical drives will be listed. 11 Click on Home to revert to the Configuration menu. 12 Select Exit, then Yes. 13 Press Ctrl+Alt+Del to reboot the system. Proceed to the installation of the operating system.
Press Enter on the adapter and the adapter setting will be shown on the screen. You can change the setting from this menu. Select Factory Default and Yes to load the default settings. Exit the configuration utility and press <Ctrl> + <Alt> + <Del> to reboot the server.
Assigning a Hot Spare Disk Select Objects from Management Menu. Select Physical Drive from Objects. All of the HDDs will be listed. Select a drive marked as READY and press Enter. Select Make Hot Spare and press Enter. Select Yes then you will see the HDD is changed from READY to HOTSP.
Do not attempt the procedures described in the following sections unless you are a qualified technician. The Altos G540 M2 server system can also be mounted in a rack-model position. A rack mount kit is available for customers who want to convert a tower-mounted system to rack-model design.
have its own separate earth ground. We recommend you consult your local approved electrician. • Elevated operating ambient temperature The maximum operating temperature of the system is 35°C (95°F). Careful consideration should be given to installing the system in an environment compatible with the 35°C (95°F) maximum ambient temperature.
System rack installation The Altos G540 M2 server system should be mounted into a rack cabinet. A rack rail and CMA (cable management arm) kit is available for installing system to a rack cabinet. The figure below shows the server in a rack-mount position.
Vertical mounting hole pattern The four vertical rails of the system rack contain mounting holes arranged in a manner shown in the figure below. The system occupies 5U in the rack. Count the U positions and hole numbers from the bottom up. The distance from the center of two holes with closer spacing to the center of the next pair is equivalent to 1U.
Installing the system into the rack Caution! To minimize the chances of injuries, make sure that two or more people help in installing the server. To install the system into a four-post rack: Remove the inner rails from the mounting rails. (1) Extend the inner rail from the mounting rail until the rail release latch clicks.
Note: Using screws other than those supplied in this rack-mount kit to attach the rails will void the warranty, Acer cannot be held responsible for any damage for incorrect installation. (1) Align the screw holes of the inner rail to the server screws.
Install the mounting rails to the rack posts. (1) Determine the vertical position in the rack. Refer to “Vertical mounting hole pattern” on page 162 for more information. (2) Align and insert the mounting rail into the rack posts’ mounting holes. (3) Make certain the proper mounting holes on the rack post are selected.
Appendix B: Rack mount configuration (6) Fully extend the mounting rails on the rack.
Install the server into the rack. Caution! To avoid personal injury, care should be taken when pressing the inner rail release latches and sliding the component into the rack. (1) Carefully align the inner rails attached to the server with the fully extended mounting rails on the rack.
Attach the CMA (cable management arm) to the rear of the server. The cable arm option allows you to tie-wrap all cables to and from the system. As you slide the system in and out of the rack, the cable arm collapses and extends, keeping the cables untangled and attached to the system.
(7) Route all cables through the cable clips.
Cross platform Altos eXpress Console uses a standard HTTP protocol. Users can easily use a standard Internet browser to remotely manage Altos servers on different operating system. Altos eXpress Console also provides cross- platform JAVA-based KVM (Console Redirection).
Appendix C: Altos eXpress Console Security Altos eXpress Console offers SSL (Secured Socket Layer) and auto session time out. Users can add higher security to use Web UI through HTTPS. In using KVM and media redirection, users also can encrypt the communication.
Software Installation Prerequisites on remote management PC Before installing Java tool and UPnP tool, make sure your system have the following configuration requirements: • Supported environments: Microsoft Windows Vista, XP, Windows 2000, 2003, 2008 Server. • JAVA Recommended Version 6 Update 12 (file size: ~ 7 MB) Note: Because the default IP address setting of BMC is DHCP, users need an UPnP tool to remotely discover the BMC IP address at the first.
Close all applications including the browser. 10 Double-click on the saved file icon to start the installation process. Installing the UPnP tool Follow the instructions below to get Intel Device Spy for UPnP Technologies tool: Download Device Spy for UPnP Technologies from the Intel website: http://www.intel.com/.
Run the Intel Device Spy for UPnP Technologies program. The name Acer Altos eXpress Console Device displays on the left pane, under the UPnP Devices tree. Select Acer Altos eXpress Console Device to view its properties on...
Click on the IP address located in the Presentation URL field to connect to your Altos server. System will prompt a window for the user name and password. Enter the default user name and password. • Username: root • Password: superuser Note: The default user name is root and the default password is superuser.
Altos eXpress Console Accessing the Altos eXpress Console There are two ways to access the Altos eXpress Console. One way is to use the UPnP tool, or the other option is to use the Internet Explorer Web browser. To access the Altos eXpress Console using the UPnP tool: Run the Intel Device Spy for UPnP Technologies program.
To access the Altos eXpress Console using the Web browser: Open the Internet Explorer Web browser. Enter the IP address. You can use UPnP tool to get the IP address. The system will prompt you to enter the user name and password. Enter the root user name and password when the login screen appears.
After you have successfully logged on to the console, the Altos eXpress Console page displays. The Altos eXpress Console user interface provides a central location for managing Altos servers. The user interface includes a system status alert indicator, function list, menu...
System Status System Status Indicator, located on the upper left corner of the Altos eXpress Console page, monitors and displays health and stability of the Altos system. The sensors on the system allows you to monitor the Altos system’s hardware parameters, such as fan performance, temperature sensors, voltages, and power status.
System Information The System Information menu includes options that allows you to view general system information and the system FRU (field replaceable unit). Selecting the System Information menu displays the System Information and FRU Readings options on the left pane. System Information The System Information option displays the general server information, such as the power status, management network IP and management controller MAC...
Appendix C: Altos eXpress Console FRU Readings The FRU Readings option provides information about major system components, including chassis, mainboard, and product information.
Server Health The Server Health menu displays data related to the server’s health, such as the sensor reading and the event log. This menu include two options: Sensor Readings and Event Log. Sensor Readings The Sensor Readings option allows you to monitor status of the voltages of the power supply, the fan speed, and the processor and system temperature sensors.
Sensor Color Display On the Sensor Readings page, the health condition of the system processor, fan, temperature, and voltage is indicated by the color of the box displayed before each sensor category. • Green - Indicates the system is in good health and no alerts were detected on the sensors.
Configuration The Configuration menu allows you to designate email recipients for notification of system alerts, configure the LDAP (Lightweight Directory Access Protocol) settings, configure the mouse mode settings, configure the network settings, configure the remote session settings, configure the SMTP email server settings, create an SSL certificate, manage users, and initiate actions for a sensor alert.
Alerts The Alerts option allows you to designate email recipients for notification of system alerts. You can designate up to fifteen email address recipients. When alerts occur, the system will send an E-mail or a SNMP (Simple Network Management Protocol) traps containing the event detail to the designated recipients.
Setting up alerts You can set up notifications to be sent via SNMP traps or via email. To set up SNMP traps: On the Alerts page, click Modify. From the Alert Type menu, select Snmp Trap. Specify the event severity, such as Critical or Warning. Enter the recipient’s email address.
LDAP The LDAP option allows you to download user account list and the authentication from the LDAP server and create Altos eXpress Console user account from this list. To configure the LDAP settings: On the LDAP Settings page, click the Enable LDAP Authentication check box.
Mouse mode The Mouse mode option allows you to set a mouse mode to control your mouse. To set the mouse mode: On the Mouse Mode Setting page, select a mouse mode. • Absolute - Select this setting when using a Microsoft Windows operating system.
Network The Network option allows you to configure and change the management network parameters. You can configure the network settings by using DHCP (Dynamic Host Configuration Protocol) or manually. To configure the network settings: On the Network Settings page, select whether to obtain an IP address automatically or configure the network settings manually.
Remote Session The Remote Session option allow you to enable or disable encryption on KVM (Keyboard, Video Mouse) or Media data during a redirection session. To configure the Remote Session settings: On the Remote Session page, select whether to enable KVM or Media Encryption.
SMTP The SMTP option allows you to configure the SMTP (Simple Mail Transfer Protocol) mail server settings. To configure the SMTP settings: On the SMTP Setting page, select a LAN channel number. Enter the IP address of the SMTP server. Enter the user name and password.
SSL Certificate The SSL Certificate option allows you to upload a SSL certificate manually. To upload an SSL certificate: On the SSL Upload page, click Browse to locate the SSL certificate on your system. Click Upload.
Users The Users option allows you to create, edit, delete, and view user accounts from the user list. To configure user accounts in the User List page, you can select from the following command buttons: • Delete User - Removes the user from the list. •...
User Privileges The User List page includes a privilege setting for determining the maximum privilege a user can have to the system. Users can be configured to have certain access permissions, such as administrator privilege, operator privilege, no access. The BMC (Baseboard Management Controller) maintains a local database of remote access users and their privileges.
To modify a user account: On the Users page, click Modify User. Enter the user name. Enter the password. Re-enter the password. On the Network Privileges drop-down menu, select a privilege level. Click Modify. Appendix C: Altos eXpress Console...
Event Action The Event Action option allows you to initiate actions on a sensor alert. Listed below are the main functions in Event Action. You can set system power off, power reset or power cycle when an event occurred. Action Description Global PEF The Global PEF (Platform Event Filter) configuration...
Appendix C: Altos eXpress Console Remote Control The Remote Control menu allows you to start a Remote Console session with the host system and manage power remotely. This menu include two options: KVM Remote Console Redirection and Server Power Control.
KVM Remote Console Redirection The KVM Remote Console Redirection option allows you to start the KVM Remote Console utility and remotely manage the server using the monitor, mouse, keyboard as if you are connected directly to the server. To launch the KVM Remote Console utility: On the KVM Remote Console Redirection page, click Launch Console.
Appendix C: Altos eXpress Console Server Power Control The Server Power Control option allows you to perform a remote power on, power off, power cycle, and reset of your Altos server. To perform a remote power control operation: On the Server Power Control page, select an option, then click Perform Action.
Maintenance The Maintenance allows you to perform a upgrade task of the BMC firmware(including Altos eXpress Console and FRU information).
To upgrade firmware: On the Maintenance page, click Enter Update Mode. The Firmware Upload page appears. Note: You will not be able to perform any tasks until the upgrade is completed and the device is rebooted. Click Browse to locate the firmware image file. Click Upload to upload the image file to the server.
KVM Remote Console Utility You can launch the KVM Remote Console utility from the Altos eXpress Console Remote Control menu. The KVM Remote Console utility enables you to control any programs on the server remotely, using a local keyboard, video and mouse. Supported screen resolution The KVM Remote Console utility of the Altos server only supports the following screen resolution setting:...
Menu bar The KVM Remote Console screen includes of a menu bar with the following selections. Video menu The Video menu includes the following command options: • Pause Redirection - Temporarily pauses the console redirection. • Resume Redirection - Resumes console redirection. •...
Keyboard menu The Keyboard menu includes the following command options: • Hold Right Ctrl Key - Select this option before typing keys you want to combine with the right <Ctrl> key. • Hold Right Alt Key - Select this option before typing keys you want to combine with the right <Alt>...
Mouse menu The Mouse menu includes the Sync Cursor command that enables you to synchronize the client’s mouse cursor to be redirected to the mouse on the server. Option menu The Option menu includes the following command options: • Bandwidth - Select auto-detect or manually select a bandwidth. Options include: 256Kbps, 512 Kbps, 1 Mbps, 10 Mbps, and 100Mbps.
2.5" hard drive install, easy-swap install, hot-plug 3.5" hard drive install, easy-swap install, hot-plug 5.25 inch device bays install location supported devices Acer EasyBUILD scope using advanced memory configuration BIOS settings air duct location remove backplane board board layout cable connections...
bay location install remove heat sink fan install remove thermal grease hot-plug HDD activity indicator, location activity indicator, status cable connections install I/O port connections LAN ports location network connection indicator network speed indicator troubleshooting LED indicators front panel HDD carrier LAN port mechanical specifications chassis...
serial port location server management tools side panel remove specification chipset environmental hardware monitoring I/O ports mechanical media storage memory networking operating system PCI interface power supply processor server management system fan video controller status/fault indicator location supervisor password system boards backplane board mainboard system fan...