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Acer Altos G710 Service Manual

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altos G710
Service Guide
Service guide files and updates are available
on the AIPG/CSD web; for more information,
please refer to
http://csd.acer.com.tw
PRINTED IN TAIWAN

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Table of Contents
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  Summary of Contents for Acer Altos G710

  • Page 1 G710 Service Guide Service guide files and updates are available on the AIPG/CSD web; for more information, please refer to http://csd.acer.com.tw PRINTED IN TAIWAN...
  • Page 2: Revision History

    Revision History Please refer to the table below for the updates made on altos G710 service guide. Date Chapter Updates Dec 30,2004 Remove the JP26 from MB placement on page 6,7,8...
  • Page 3 Copyright Copyright © 2004 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated.
  • Page 4 Conventions The following conventions are used in this manual: Screen messages NOTE WARNING CAUTION IMPORTANT Denotes actual messages that appear on screen. Gives bits and pieces of additional information related to the current topic. Alerts you to any damage that might result from doing or not doing specific actions.
  • Page 5 DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines.
  • Page 6: Table Of Contents

    Disassembly altos G710 ........
  • Page 7 Altos G710 Exploded Diagram ........
  • Page 8: Features

    System Introduction Features System Processor Support for Intel Support 800 MHz FSB 2.8GHz/3.6Ghz Support Hyper-Threading Technology Support EM64T Technology Chipset ® Intel E7520 MCH (Memory Controller Hub) ® Intel 82801ER ICH (I/O Controller Hub) ® Intel 80332 - I/O bridge Media storage 3.5-inch, 1.44 MB floppy drive Three 5.25-inch device bays supports:...
  • Page 9: Chapter 1 System Specifications

    Memory Sparing Technology This portion just guide you the outline of memory sparing and mirroring technology.Memory sparing uses an online spare bank to provide DIMM fail-over capabilities when a pre-defined threshold of single-bit correctable errors is reached. The pre-defined threshold is set in BIOS and cannot be changed by the user. DIMM Capacity and Configuration Requirements Memory is 4-way interleaved and as a result the DIMMs must be installed in banks consisting of 4 DIMMs per bank.
  • Page 10: Memory Sparing Technology

    Memory Mirroring Technology Utilizing a backup server that duplicates all the processes and transactions of the primary server. If, for any reason, the primary server fails, the backup server can immediately take its place without any down -time. Server mirroring is an expensive but effective strategy for achieving fault tolerance. It's expensive because each server must be mirrored by an identical server whose only purpose is to be there in the event of a failure.
  • Page 11 SCSI controller LSI Logic 53C1030 SCSI RAID controller Supports two SCSI 68-pin Ultra 320 SCSI connectors Support RAID 1 NOTE: When ROMB (RAID on motherboard) is enabled, the onboard SCSI will not be available. RAID on motherboard (optional) Dual channel Ultra 320 SCSI channels Supports RAID 0, 1, 5, 10 and 50 Requires RAID-enabler (iButton) Requires one 184-pin DDR 400 unbuffered ECC DIMMs for cache memory...
  • Page 12: System Block Diagram

    System Block Diagram VRD 10.1 RJ45 Giga LAN BCM5721 RJ45 BCM5721 Giga LAN PCI-X 100 Dobson PCI-X 100 PCI-X 133 Dual Ultra 320 SCSI SCSI LSI53C1030 x8 Connector x8 Connector Chapter 1 Nocona/Jayhawk Nocona/Jayhawk Processor CPU BUS800MHz PCI Express ( x1 1/2GB/s ) Lindenhurst PCI Express ( x1 1/2GB/s ) (MCH)
  • Page 13: Mainboard Outline

    MainBoard Outline 8 GB ECC DDR266/333 capacity ® Intel PRO/1000 MT Server Network Connections PCI-Express X4 Bus Integrated Graphics PCI-X 64/66 ® Dual Intel Xeon™ processors FSB 800 support ® Intel E7320 chipset 2 x ATA100 IDE channels PCI 32/33 SATA Port x 2 Chapter 1...
  • Page 14: Mainboard Placement

    MainBoard Placement The mainboard becomes accessible once you open the system. It should look like the figure shown below. The Latest Version: (Please compare to below original MB version of JP26 has been removed) Chapter 1...
  • Page 15 The Original Version: (We highlight the connecor has been removed from our latest version) Code D14 - D21 JP17 J18, J20 J23, J24, J26 Chapter 1 Description Top: PS/2 mouse port Bottom: PS/2 keyboard port USB 2.0 ports Top: Parallel/printer port Bottom: Serial port Bottom: VGA/monitor port Gigabit LAN ports (RJ-45)
  • Page 16 Code JP24 JP25 JP27 SATA 0 - SATA 1 JP23 JP22 JP21 JP20 JP19 JP14 JP15 JP12 JP13 J3 and J4 J5 and J8 J9 and J11 J12 and J14 JP31 Description PCI slot 1 (PCI 32-bit/33 MHz) Buzzer VGA SDRAM chipset SCSI LED connector IPMB (Intelligent Platform Management Bus) connector Chassis intrusion connector...
  • Page 17: Backplane Layout

    Backplane Layout The backplane attached to the four-bay hot-plug HDD cage provides a convenient interface between the SCSI or SATA drives and the mainboard. SCSI Backplane Layout 120-pin SAF-TE connector 80-pin SCSI data cable connectors 68-pin SCSI data cable connector J1 Backplane jumper header SCSI power cable connector SCSI HDD management cable connector (I...
  • Page 18 SATA Backplane Layout Front Code SATA HDD connectors SAF-TE heartbeat LED and Manufacturing function jumper SATA data cable connector SAF-TE connector 10-pin power cable connector Backplane setup header SATA cage management cable connector (I bus) Backplane peering cable connector Rear Description Chapter 1...
  • Page 19 SAF-TE Board Layout The SAF-TE board connects to the HDD cage’s backplane. It monitors the backplane’s temperature and voltage condition and the status of the SCSI hard drives. GEM 318p SAF-TE chipset Configuration switch SAF-TE configuration settings (SW1) The SAF-TE board’s pre-assigned ID is SCSI ID 6. The table below shows the board’s configuration settings. Switch 1 Switch 2 Switch 3...
  • Page 20: Front Bezel

    Front Bezel LCD Display Cover (for ePanel Module) Bezel Door Front Panel LED Indicator Security Keylock NOTE: The ePanel module is not included with your system. Item Chapter 1...
  • Page 21: Front Panel

    Front Panel Item CD-ROM drive Stop/Eject button CD-ROM drive activity indicator CD-ROM drive Volume control CD-ROM drive Headphone/Earphone port 5.25-inch half-height drive bay Power indicator Hard disk activity indicator System status indicator LAN1 activity indicator LAN2 activity indicator Service ID indicator Service ID button Four-bay hot-plug HDD cage HDD bay...
  • Page 22 Item ePanel Module Cover Power Button FDD activity indicator FDD (Floppy disk drive) FDD Eject button Component Remove the cover to install the optional ePanel module. Press to turn on the system. When the indicator is lit, there is activity in the floppy drive. Disk drive that reads and writes diskettes.
  • Page 23: Front Panel Led Indicators

    Front Panel LED Indicators Below table lists the LED states on the front panel. Color Power Green Status Green Green Amber Amber Green Amber LAN1 and 2 Green Service ID Button Blue Chapter 1 Status Power On Blinking System in ACPI sleep mode System in normal mode Defective CPU Blinking...
  • Page 24: Hot-Plug Hdd Led Indicators

    Hot-plug HDD LED Indicators Below table lists the possible disk drive states. Power LED HDD Status (Color) HDD not present None HDD present Green HDD failure Amber HDD rebuild Green Amber Activity LED (Condition) No HDD present HDD activity Internal HDD failure, replace HDD HDD rebuilding data Blinking Description...
  • Page 25: Rear Panel

    Rear Panel Altos G520 with redundant power supply unit installed. Altos G520 with fixed single power supply unit installed. Component Power supply module bay (empty) PS/2 mouse port PS/2 keyboard port USB ports Serial port Parallel/printer port VGA/monitor port Gigabit LANports (10/100/ 1000Mbps) Service ID indicator Service ID button...
  • Page 26 Component Main power supply AC power indicator Main power supply fail indicator Main powersupply cable connector Description Indicates the power supply status (green). Indicates status of the the hot-swappable power supply module or any PSU (power supply unit) internal fan fault condition (amber) Connects to the power cable Chapter 1...
  • Page 27: Internal Components

    Internal Components Power supply module (550-watts) Rear system fan Rear system fan release latch Air baffle PCI bus slot Mainboard Easy-swap system fans Four-bay hot-plug HDD cage backplane board Power distribution board NOTE: Though the system supports two hot-swappable power supply modules, the system comes bundled with a single standard 550-watt power supply module only.
  • Page 28: Hardware Specifications And Configurations

    Hardware Specifications and Configurations System Board Major Chips Item System core logic Super I/O controller PCI-Express controller PCI-X controller PCI controller SCSI controller LAN controller Memory controller VGA controller Ethernet controller RTC controller Floppy controller Processor Item Type Dual mPGA sockets Intel Xeon processors supported Socket Socket Dual 604-pin zero insertio force (ZIF) processor sockets Speed...
  • Page 29: Ide Interface

    System Memory Item Onboard embedded memory size Memory slot number Supported memory size per socket Supported maximum memory size Supported memory type Supported memory voltage Supported memory module package Support Mirroring / Sparing feature Support parity check feature Support Error Correction Code (ECC) feature LAN Interface Item LAN controller...
  • Page 30 I/O Address Map Hex Range 000-01F 020-027 030-037 040-047 050-057 060-06F 070-07F 080-09F 0A0-0BF 0C0-0DF 0F8-0FF 0CF8 0CFC 1F0-1F7 278-27F 2F8-2FF 378-37F 3B0-3BF 3C0-3CF 3D0-3DF 3F0-3F7 3F7-3FF Device Function DMA Controller-1, 8237 Interrupt Controller-1 8259 Interrupt Controller-1 8259 System Timer (8254-1) System Timer (8254-1) Keyboard Controller 8742 Real-Time Clock, NMI Mask...
  • Page 31 PCI Interrupt Routing Device PCI- X Slot 4 64/100MHz PXB_IRQ_N 3 PCI- X Slot 3 64/100MHz PXB_IRQ_N2 PCI- X Slot 2 64/100MHz PXB_IRQ_N1 SCSI(LSI 1030) PXA_IRQ_N0 PCI Slot 1 32/33MHz PCI32_IRQG_N ATI Rage XL PCI32_IRQB_N PCI Addressing Mapping PCI- X Slot 4 64/100MHz PCI- X Slot 3 64/100MHz PCI- X Slot 2 64/100MHz SCSI(LSI1030)
  • Page 32: Power Management

    Power Management Power Saving Mode Phenomenon List Power Saving Mode Device Standby mode Global Standby mode System Suspend mode NOTE: The VGA BIOS should support DPMS (Desktop Power Management System) for the standby and suspend mode function call. When the Display Standby Timer expires, the system BIOS will execute the DPMS service routines. Phenomenon Independent power management timer for HDD devices (0-15 minutes, time step = 1 minute)
  • Page 33: Environmental Requirements

    Environmental Requirements Item Temperature Operating Non-operating Humidity Non-operating Shock Operating Unpackaged Packaged Produce Weight <20 lbs ≥ to < 40lbs. ≥ to < 80 lbs. ≥ to < 100 lbs. ≥ to <120 lbs. ≥ lbs. Vibration Un-Operating (unpacked) Packaged Chapter 1 Specifications +0°C to +35°C (50°F to 95°F)
  • Page 34: Mechanical Specifications

    Mechanical Specifications Item Dimensions W x D x H 195mm x 545mm x 435mm (5U Height) Color MCS-002 I/O ports Two USB 2.0 ports PS/2 compatible keyboard and mouse port VGA/monitor port Serial port Parallel/ printer port TWO LAN ports (RJ-45) Main board Drive bays 3 x 5.25”...
  • Page 35: Asm

    Acer Server Management is a server management tool. It is specially designed to help spot errors or potential trouble spots in the network servers through a single management station. ASM can send a query to a remote server over the network to request information such as system hardware and software configuration, system resource usage, and system performance.
  • Page 36 Follow all onscreen instructions to complete the installation. For detailed instructions on installing ASM Console, refer to the ASM User’s manual. To launch the program, on the Windows taskbar click on the Start button, point to Programs, select Acer Server Management Suite then click ASM Console.
  • Page 37: Chapter 2 System Utilities

    Chapter 2 System Utilities Most system are already configured by the manufacturer or the dealer. There is no need to run Setup when starting the compurter unless you get a Run Setup message. The Setup program loads configuration values into the battery-backed nonvolatile memory called COMS RAM.
  • Page 38: Entering Setup

    Entering setup To enter Setup, press the key combination NOTE: You must press mwhile the system is booting. This key does not work during any other time. There are several tabs on the setup screen corresponding to the six major BIOS menus: Main Advanced Power...
  • Page 39 The Key Help Guide shows you how to move around the BIOS setup screen. w yz x Use the Use the keys to move to the next page or the Setup screen has more than one page available. Use the key to enter the options and use available.
  • Page 40: Main Menu

    Main Menu The first screen displayed when entering the BIOS Setup Utility is the Main Menu selectoin screen. This screen displays the major menu selections available. The following tables describle the available options on the top level and lower level menus. Default values are shown in bold text. Parameter BIOS Build Date BIOS Version...
  • Page 41: System Information

    System Information The screen below appears when you select System Information from the Main window. The System Information menu displays basic information about the system. Parameter Front Side Bus Speed CPU Socket1 CPU Socket2 Processor Type Processor Speed CPU ID Level 1 Cache Level 2 Cache Chapter 2...
  • Page 42 Parameter Primary/Secondary/Third/Fourth IDE Master Primary/Secondary IDE Slave Total Memory DDR Memory Type Interleave support Mouse (PS2, USB) Keyboard (PS2, USB) Description Indicates the hard disk type device. Indicates the type of IDE device. Indicates the total amount of onboard memory. The memory size is automatically detected by BIOS during the POST.
  • Page 43: Total Memory

    Total Memory The screen below appears when you select Total Memory from the System Information window. The Total Memory menu displays the type and size of DRAM installed in DIMM slots 1A, 1B, 2A,2B, 3A, 3B, 4A, and 4B. The Not Installed setting indicates that there is no DDR2 DRAM installed. Chapter 2...
  • Page 44: Product Information

    Product Information The screen below appears when you select Product Information from the Main window. The Product Information menu displays general data about the system, such as the product name, BIOS version, mainboard ID, serial number, etc. These entries are for reference only and are not user-configurable. Parameter System Product Name System Serial No...
  • Page 45: Advanced

    Advanced The Advanced menu contains parameter values that define how the system behaves on startup. Chapter 2...
  • Page 46: Peripheral Configuration

    Peripheral Configuration The Super I/O Configuration submenu lets you define the parameter settings for the system’s parallel and serial ports. Parameter Serial Port 1 Indicates the serial port 1 address and (Address/IRQ) IRQ setting. Serial Port 2 Indicates the serial port 2 address and (Address/IRQ) IRQ setting.
  • Page 47 Parameter Parallel Port Mode Sets the operation mode for the parallel port. When set to Normal mode, allows normal speed one-way operation. When Bi-Direc- tional, allows normal speed operation in a two way mode. EPP (Enhanced Parallel Port) allows bi- directional parallel port operation at maxi- mum speed.
  • Page 48: Ide Configuration

    IDE Configuration The IDE Configuration submenu lets you define the parameter settings related to the hard disk/s. Parameter IDE Configuration S-ATA Running Enhanced Mode Primary IDE Master Primary IDE Slave Secondary IDE Master Secondary IDE Slave Description Enables or disables the integrated IDE. When this parame- ter is set to P-ATA mode with the SATA Running Enhanced Mode also enabled, it enables support for PATA IDE mode.
  • Page 49 Primary/Secondary/Third/Fourth IDE Master/Slave These items let you select the IDE hard disk parameters that the system supports. Parameter Device Type of IDE device. Vendor Vendor of the selected IDE device. Size Capacity of the selected device. Type Driver type LBA/Large Mode Selects the hard disk drive translation method.
  • Page 50 Parameter PIO Mode When set to Auto, BIOS setup automatically detects if the installed hard disk supports the function. If supported, it allows for faster data recovery and read/write timing that reduces hard disk activity time. This results in better hard disk performance.
  • Page 51: Floppy Configuration

    Floppy Configuration The Floppy Configuration submenu displays the type of floppy drive installed in the server. Parameter Floppy A Chapter 2 Description Floppy disk drive type Option 1.44 MB, 3.5-inch Disabled...
  • Page 52 PCI/PnP Configuration The PCI/PnP Configuration submenu lets you specify the settings for the PCI devices. Parameter Reset Resource Assignment BIOS setup stores the configuration data of Plug and Play devices in NVRAM (Non-vola- tile Random Access Memory). When this parameter is set to Yes, current data is deleted and a new set of information is cre- ated during the next system bootup.
  • Page 53: Boot Settings Configuration

    Boot Settings Configuration The Boot Settings Configuration submenu lets you specify the preferred settings for system bootup. Parameter Quick Boot Allows the system to boot faster by skipping some POST routine. Quiet Boot Enables or disables the Quiet Boot function. When set to Enabled, BIOS setup is in graphical mode and displays only an identifi- cation logo during POST and while booting.
  • Page 54 Parameter Hyper Threading Function Enables or disables the Hyper-Threading function of the processor. When enabled, one physical processor acts as two logical processors by "threading" two sets of data instructions in parallel streams for processing. The processor canthen simultaneously manage in coming data from different applications without losing track of the data processing status of each.
  • Page 55: Onboard Devices Configuration

    Onboard Devices Configuration The Onboard Devices Configuration submenu lets you specify settings that are related to the onboard controllers. Parameter Onboard LAN1 Device Enables or disables the onboard LAN1 controller Onboard LAN2 Device Enables or disables the onboard LAN2 controller Onboard SCSI Device Enables or disables the onboard SCSI controller...
  • Page 56: Server Management Configuration

    Server Management Configuration The Server Management Configuration submenu lets you specify the appropriate settings for the system’s event handling function. The system event log enables you to record and monitor events that occur in the system (eg., system temperature changes, fan stops, etc.). Parameter BMC Firmware Version Version of the BMC (Baseboard Management Controller) firmware.
  • Page 57 Parameter Event Logging Enables or disables the event logging func- tion of the system. Clear All Event Logs When this item is set to Enabled, the event log is cleared and this parameter is set to Disabled for the next system bootup. View Event Log Opens the system event log file for viewing.
  • Page 58: Remote Access Configuration

    Remote Access Configuration The Remote Access Configuration submenu lets you define the parameter settings for the system’s serial ports. Parameter Remote Access Enables or disables remote serial access. Serial Port Number Assigns a serial port to be used for connecting to the console. Serial Port Mode Sets the transfer rate for the serial port.
  • Page 59 Parameter VT-UTF8 Combination Key Enables or disables the VT-UFT8 Support combination keys for remote station configuration and management. The combination keys for remote station management are listed in the station management are listed in the table below. VT-UTF8 shortcut key combinations The following table lists the escaped sequences that must be sent to represent a special key or command for remote station configuration.
  • Page 60: Power

    Power The Power menu allows you to configure the system’s power management feature. Parameter ACPI-aware OS Indicates whether the system’s OS supports the ACPI standard of power management. Power Management When this parameter is enabled, it allows some OS, such as Windows 95/98, to implement APM (Advanced Power Management) functions.
  • Page 61: Boot

    Boot The Boot menu allows you to set the drive priority during system bootup. It also displays information about the installed storage devices. Press Enter to enter the submenu screen of the parameters shown in the screen below. Boot Device Priority The Boot Device Priority submenu lets you specify the boot search sequence during the POST process.
  • Page 62 Parameter 1st Boot Device 2nd Boot Device 3rd Boot Device 4th Boot Device Description Sets the device from which the system will first attempt to boot up. Sets the device from which the system will attempt to boot up when the first attempt failed.
  • Page 63: Hard Disk Drives

    Hard Disk Drives The Hard Disk Drives submenu lets you specify the devices that will be considered as the primary and secondary hard drives. Chapter 2...
  • Page 64: Removable Devices

    Removable Devices The Removable Devices submenu displays the type of removable devices installed in the system. Chapter 2...
  • Page 65 ATAPI CD-ROM Devices The ATAPI (Advanced Technology Attachment Packet Interface) CD-ROM submenu displays the type of ATAPI CD-ROM installed in the system. Chapter 2...
  • Page 66: Security

    Security The Security menu allows you to safeguard and protect the system from unauthorized use by setting up access passwords. Parameter Supervisor Password User Password Change User Password Change Supervisor Password Password Check Keyboard Lock Mode Secure Mode Hot Key Description Prevents unauthorized access to the BIOS setup utility.
  • Page 67: To Remove The User Password

    To set a Supervisor/User password Use the up/down keys to highlight a password parameter (Supervisor Password or User Password) then press Enter. A password box will appear. Type a password then press Enter. The password may consist of up to six alphanumeric characters (A-Z, a-z, 0-9). Retype the password to verify the first entry then press Enter again.
  • Page 68: Exit

    Exit The Exit menu displays the various options to quit from the BIOS setup. Highlight any of the exit options then press Enter. Parameter Save Changes and Exit Discard Changes and Exit Discard Changes Load Optimal Defaults Description Saves changes made and close the BIOS setup. Discards changes made and close the BIOS setup.
  • Page 69: Chapter 3 Machine Disassembly And Replacement

    Mechanical Disassemble and Reassemble This chapter contains step-by-step procedures on how to disassemble the server system for maintenance and troubleshooting. To disassemble the computer, you need the following tools: Wrist grounding strap and conductive mat for preventing electrostatic discharge Phillips screw driver Flat-bladed screw driver or plastic stick NOTE: The screws for the different components vary in size.
  • Page 70: General Information

    General Information Before You Begin Before proceeding with the disassembly procedure, make sure that you do the following: Turn off the power to the system and all peripherals. Unplug the power cable from the system. Altos G710...
  • Page 71: Disassembly Altos G710

    Disassemble Altos G710 Removing the Housing Open the front door with the key in the clockwise direction. Press the release switch. Lift the front door and detach it from the chassis. Remove the two screws that secure the bezel Depress the plastic retention tabs to detach the front bezel from the chassis Release lever.
  • Page 72: Removing The Air Baffle, Heatsink And Cpu

    Removing the Memory Pop up the memory to release it. Removing the Rear fan, System fan Disconnect the rear fan cable from the mainboard . Upward the rear fan to release it. Upward the rear fan to release it. Altos G710...
  • Page 73: Removing The Cables From Mainboard

    Press the both side tabs to release the system fans then pull it out from the chassis. Removing the cables from Mainboard Pull the cables from the cable click. Disconnect the CD-ROM, FDD, LED cable from the mainboard.(Left to Right) Disconnect SCSI BP cable, Fan cables and USB cable Disconnect the intrustion cable Disconnect the CD-ROM cable and SCSI cable...
  • Page 74: Removing The Hdd Cage

    Loosen the four thumbscrews to release the Hard disk cage. Pull the Hard disk cage a little out from the chassis. Disconnect another power cable from the SCSI backplane board. Pull the entire HDD cage with cables out from the chassis. Altos G710...
  • Page 75: Removing The Power Supply

    Disconnect the BP(red) cable and SCSI cable from the SCSI back plane board. Remove the one screw to release the safety board. Push outward the safety board from the slot to take it away. Remove the one thumbscrew to release the SCSI back plane board. Detach the SCSI back plane board from the HDD cage.
  • Page 76: Removing The Mainboard

    Removing the Dummy Cover and Fan Control Board Remove the two screws to release the dummy cover. Detach the dummy cover from the chassis Remove the two screws to release the fan control board. Take the fan control board out from the chassis. Altos G710...
  • Page 77: Removing Mainboard

    Removing Mainboard Remove the one thumbscrew located on the edge of rear side to release the mainboard. Pull outward then upward of the latch to release the mainboard. Detach the mainboard out from the chassis. Chapter 3...
  • Page 78: Chapter 4 Troubleshooting

    Chapter 4 Troubleshooting This chapter provides troubleshooting information for the Altos G710: Error Message BIOS POST Beep Codes BIOS Recovery Beep Codes POST Error Codes and Messages Boot Block Error Beep Codes Post Error Beep Codes BIOS Beep Codes POST Code Checkpoints...
  • Page 79: Error Messages

    A parity error occurred in onboard memory.This error is followed by an address A parity error occurred in onboard memory at an unknown address NVRAM, CMOS and passwords have been cleared. The system should be powered down and the jumper removed Altos G710...
  • Page 80: Bios Post Beep Codes

    An error or warning condition at boot can result in a series of beeps being issued known as "beep codes.” These beeps have a code that identifies system or PCI card events. For example, some Acer RAID cards have beep codes. Before checking for a system beep code error make sure the PCI card is not causing the beeping.
  • Page 81: Post Error Codes And Messages

    Unknown BIOS error. Error code = 14A (this is really ADM_MODULE_ERR) Error Message Response Pause Pause Pause Pause Halt Not an error Halt Pause Pause Pause Pause Pause Pause Not an error Halt Pause Pause Pause Halt Halt Halt Halt Halt Halt Pause Altos G710...
  • Page 82 Error Code 004B Unknown BIOS error. Error code = 14B (this is really LANGUAGE_MODULE_ERR) 004C Keyboard/Interface Error 004D Primary Master Hard Disk Error 004E Primary Slave Hard Disk Error 004F Secondary Master Hard Disk Error 0050 Secondary Slave Hard Disk Error 0055 Primary Master Drive - ATAPI Incompatible 0056...
  • Page 83 WatchDog Timer Expired(Secondary BIOS maybe bad!). 8603 Secondary BIOS CheckSum fail. Error Message Response Pause Pause Pause Pause Pause Warning Pause Pause Pause Pause Halt Pause Pause Pause Warning Pause Pause Pause Pause Pause Pause Pause Pause Pause Pause Altos G710...
  • Page 84: Boot Block Error Beep Codes

    Boot Block Error Beep Codes Number of Beeps 14 long beep Chapter 4 Description Insert diskette in floppy drive A: AMIBOOT.ROM file not found in root directory of diskette in A: Base Memory error Flash Programming successful Floppy read error Keyboard controller BAT command failed No Flash EPROM detected Floppy controller failure...
  • Page 85: Post Error Beep Codes

    Motherboard timer not operational Processor error 8042 Gate A20 test error (cannot switch to protected mode) General exception error (processor exception error) Display memory error (system video adapter) ROM checksum error CMOS shutdown register read/write error Cache memory test failed Altos G710...
  • Page 86: Bios Beep Codes

    BIOS Beep Codes Number of Beeps 1, 2 or 3 4-7, 9-11 In case of POST error(s) that occur during system boot-up, the BIOS will stop and wait for the user to press an appropriate key before booting the operating system or entering BIOS setup. The user can override this option by setting "POST Error Pause"...
  • Page 87: Post Code Checkpoints

    Initializes all the output devices. Allocate memory for ADM module and uncompress it. Give control to ADM module for initialization. Initialize language and font modules for ADM. Activate ADM module. Initializes the silent boot module Set the window for displaying text Description Altos G710...
  • Page 88 Diagnostic LED Decoder Checkpoint G=Green, R=Red, A=Amber Chapter 4 Displaying sign-on message, CPU information, setup key message, and any OEM specific information. Initializes different devices through DIM. See DIM Code Checkpoints section of document for more information. Initializes DMAC-1 and DMAC-2. Initialize RTC date/time.
  • Page 89: Bootblock Initialization Code Checkpoints

    BIOS into memory. Leaves all RAM below 1MB Read-Write including E000 and F000 shadow areas but closing SMRAM. Restore CPUID value back into register. Give control to BIOS POST (ExecutePOSTKernel). See POST Code Checkpoints section of document for more information. Description Altos G710...
  • Page 90: Bootblock Recovery Code Checkpoint

    Bootblock Recovery Code Checkpoint Diagnostic LED Decoder Checkpoint G=Green, R=Red, A=Amber Chapter 4 Initialize the floppy controller in the super I/O. Some interrupt vectors are initialized. DMA controller is initialized. 8259 interrupt controller is initialized. L1 cache is enabled. Set up floppy controller and data. Attempt to read from floppy. Determine information about root directory of recovery media.
  • Page 91: Dim Code Checkpoints

    IPL Device Initialization (function 4). Function 4 searches for and configures all PnP and PCI boot devices. General Device Initialization (function 5). Function 5 configures all onboard peripherals that are set to an automatic configuration and configures all remaining PnP and PCI devices. Altos G710...
  • Page 92: Acpi Runtime Checkpoints

    ACPI Runtime Checkpoints ACPI checkpoints are displayed when an ACPI capable operating system either enters or leaves a sleep state. The following table describes the type of checkpoints that may occur during ACPI sleep or wake events: Checkpoint 01, 02, 03, 04, 05 10, 20, 30, 40, 50 Chapter 4 Description...
  • Page 93: Memory Error Codes

    MEM_ERR_INTERNAL_BANKS MEM_ERR_TIMING MEM_ERR_INST_ORDER_ERR MEM_ERR_NONREG_MIX MEM_ERR_LATENCY MEM_ERR_NOT_SUPPORTED MEM_ERR_CONFIG_NOT_SUPPORTED SYS_FREQ_ERR (Flag for Unsupported System Bus Freq) DIMM_ERR_CFG_MIX (Usupported DIMM mix) DQS_FAILURE (indicates DQS failure) MEM_ERR_MEM_TEST_FAILURE (Error code for unsuccessful Memory Test) MEM_ERR_ECC_INIT_FAILURE (Error code for unsuccessful ECC and Memory Initialization) Altos G710...
  • Page 94: Chapter 5 Jumper And Connector Information

    Jumper and Connector Information Clearing the CMOS If you are not able to access the BIOS setup screens, the CMOS Clear jumper will need to be used to reset the configuration RAM. The CMOS Clear jumper is located on jumper block J17. Power down the system and disconnect the AC power.
  • Page 95: Clearing The Password

    The table below lists the mainboard jumper settings. Jumper JP27 JP17 JP13 Setting Clear CMOS settings Clear password settings Enable BIOS recovery BMC diagnostics settings BMC recovery settings HDD LED LAN1 activity LED LAN2 activity LED Power LED Power button Reset button Function Altos G710...
  • Page 96: Jumper And Connector

    Jumper and Connector Power Supply Connector Pinout CPU Power (JP5) Illustration PSDB CONNECTOR (JP2) Illustration Chapter 5 Signal +3.3V +3.3V POWER_OK +5V_SB +12V +12V +3 .3V Signal SMB_CLK SMB_DAT PSDB_ALERT POWER Signal +3.3V -12V -PS_ON Reserve 24 AWG Color +12V +12V +12V +12V...
  • Page 97 HDD_FALT_LED(+) POWER LED_G(- ) FP_ PWR_BTN_N FP_ RST_BTN_N FP_ID_BTN_N SYS_F_A_P FP_SYSFAULT_LED_A_N Description Description +12V Sense Pulse Description HD_LED_P HD_LED_N (G) SYS _F_G_P FP_SYSFAULT_LED_G_N NIC Activity LED_P 0 NIC Activity LED_N0 FP_ID_LED_P FP_ID_LED_N NIC Activity LED_P1 NIC Activity LED_N1 Altos G710...
  • Page 98 J P25 illustration USB external connector (10Pin) JP21 : USB PORT HEADER Illustration _____________________________ JP22: SMART LCD HEADER Signal Name POWER USB4- USN4+ IPMB CONNECTOR (4Pin) JP24 Signal Name I2C_DA I2C_CK ROMB Debug port JP28 Signal Name Chapter 5 Signal Name USB Power USBP2- USBP2+...
  • Page 99 BT1: BATTERY (CR -2032) coin type Signal Name P3V3_VBAT P3V3_VBAT WAKE ON LAN CONNECTOR Illustration SCSI BACKPLANE SENSE CONNECTOR JP12 Signal Name SMB_DAT SMB_CLK SCSI HDD FAIL GND SCSI RAID I-BUTTON JP23 Signal Name RAIDMODE_N KEY_DATA Signal Name POWER Altos G710...
  • Page 100: Jumper Setting

    SLOT FREQUENCY SELECT J 16 Illustration Signal Name BPHDD_FAIL_N Jumper Setting JP17 BMC diag BMC recovery JP27 Clear CMOS Clear Password Bios Recovery Chapter 5 Open 0.6A 1- 2 short 2- 3 short 1.2A Function Function Signal Name...
  • Page 101: Chapter 6 Fru (Field Replaceable Unit) List

    NOTE: To scrap or to return the defective parts, you should follow the local government ordinance or regulations on how best to dispose it, or follow the rules set by your regional Acer office on how to return it.
  • Page 102: Altos G710 Exploded Diagram

    Altos G710 Exploded Diagram Altos G710...
  • Page 103: Part List

    Part List PICTURE BOARD PDB MODULE G710 LED MODULE G710 FAN CONTROL BOARD G700 SCSI BACKPLANE BOARD G700 SAF-TE BOARD G700 SATA BACKPLANE BOARD SATA HOT PLUG CAGE CABLE 70 CM 7P 90-180 CABLE CABLE MB TO INTRUSION Chapter 6 PARTNAME DESCRIPTION POWER DISTRIBUTION...
  • Page 104 CABLE ASSY S54 USB 2.0(10P/ 8P ,REV 2A) CABLE ASSY 5T1 MB- SW(2P,REV1A) CABLE ASSY S02 MB- HDD(ATA100)(40P,REV2A) CABLE ASSY S52A FDD(34P/ 34P,REV1A) CABLE ASSY S52A MB- FANB(3P/3P,REV1A) CABLE ASSY S05MB - RAIDCARD(4P/4P,REV3A) AECR NO. 50.R11V7.002 50.R11V7.003 50.G30V7.002 CA.G7001.001 50.G70V7.001 50.R11V7.004 CA.R110J.001 Altos G710...
  • Page 105 PICTURE TAPE DEVICE CABLE 3CONN 68PIN 925MM W/TERMINATOR CABLE MB TO SCSI BACKPLANE(68 PIN) I2C CABLE CABLE MB TO SATA BACKPLANE(4 /4PIN) CABLE SATA CARD 4P TO SATA BACKPLANE 3P CABLE SATA I2C CABLE 4/4 P CABLE SATA CASCADE SATA BOARD TO SATA BOARD CASE/COVER/BRACKET ASSEMBLY SIDE PANEL-RIGHT...
  • Page 106 HOT-PLUG HDD CAGE DUMMY CARRIER PARTNAME DESCRIPTION LOWER CASE S54 DOOR ASSY S54 FRONT BEZEL ASSY S54 FAN DUCT ASSY FDD BRACKET ASSY HDD CAGE FPLATE (HW) S05(FBS05025,REV3A) AECR NO. 60.R11V7.001 60.R11V7.002 60.R11V7.003 60.R11V7.004 60.G70V7.008 42.R08V7.002 42.R11V7.004 42.R11V7.005 Altos G710...
  • Page 107 PICTURE G710/G520 SCSI HOT PLUG HDD CAGE G710 SATA HOT PLUG HDD CAGE HOT PLUG HDD CAGE HDD TRAY W/I 4 SCREWS CPU/PROCESSOR Chapter 6 PARTNAME DESCRIPTION S54/S05J SCSI HDD CAGE ASSY S05 HDD CAGE ASSY FOR BOARD S05 HDD HOUSING ASSY AECR NO.
  • Page 108 G710 W/BRACKET X 2 SYSTEM FAN (REAR) FOR G710 W/HOLDER X 1 PARTNAME DESCRIPTION FDD JU- 256A228PC(146.8*101.6*25.4MM S54 FRONT FAN ASSY S54 REAR FAN ASSY AECR NO. KC.SN001.28G KC.SN001.30G KC.SN001.32G KC.SN001.34G KC.SN001.36G KC.SNE01.36G KC.SNE01.34G KC.SNE01.32G KC.SNE01.30G KC.SNE01.28G 23.R11V7.001 23.R11V7.002 Altos G710...
  • Page 109 PICTURE HEATSINK NOCONA CPU HEATSINK MAINBOARD ALT0S G710 MAINBOARD W/I MB TRAY MEMORY MEMORY 1GB ECC DDR2-400, INFINEON 128X4X18 S-RANK, CL3, 1.2, HYB18T512800AF5 MEMORY 1GB ECC DDR2-400, SAMSUNG 128X4X18 S-RANK, CL3, 1.2 MEMORY 512MB ECC DDR2- 400, INFINEON 64X8X9 S- RANK, CL3, 1.2 HYB18T512800AF5 MEMORY 512MB ECC DDR2-...
  • Page 110: Appendix A Model Definition And Configuration

    Model Definition and Configuration The Altos G710 Model No. Define: Trade Mark: Brand Name: Acer Model No: Leopard 2 Product Name: altos G710 Appendix A Appendix A...
  • Page 111: Appendix B Test Compatible Components

    Appendix B Test Compatible Components This computer’s compatibility is a test plan released by Wistron Internal Testing Department. Once the final report is available, this chapter will be revised accordingly. Appendix B...
  • Page 112: Microsoft Windows 2000& 2003 Environment Test

    Profile, U320 53C1020 1ch, 64bit,66/133Mhz PCI-2.2/ PCI-X 1.0, with full height bracket, BIOS 5.09.07, MPTFW 1.03.10-IME LSI MegaRAID SATA 150-6, PCI 64 bit/66Mhz LSI MegaRAID SATA 300-4x RAID 0,1,5, 10 & hot spare suport, 64bit, 133MHz PCI-X, 146GB, Seagate U320/80pin, 10K RPM, 10K.7, f/w Altos G710...
  • Page 113 160GB, Seagate SATA 7200RPM, Barracuda 7200.7 "Alpine Puma" 8MB, f/w 3.00 160GB, WD SATA 7200RPM,"XL80II" 8MB, LITE-ON LTN-527T f/w: 5RS2 (Black Bezel with Acer logo) 1000 Ethernet Pro/1000MT Server Adapter Intel Gigabit 1000BaseT PCI-X 64bit/133Mhz, full height bracket 82545GM "Everson II"...
  • Page 114 TR.03503.004 SPECIFICATION 36/72GB, DAT72 (DDS Gen-5), 5.25", internal, half-height, interface Ultra-Wide SCSI 68pin, black color w/ Acer logo 20/40GB, DDS4, 5.25", internal, half-height, interface Ultra-Wide SCSI 68pin, black color w/ Acer logo 50/130GB, AIT-2 SDX-500V, 5.25", internal, interface Ultra-Wide SCSI 68pin, black color w/ Acer logo 35/91GB, AIT-1 SDX-420V, 5.25", internal, interface IDE UDMA66, black color...
  • Page 115: Appendix C Online Support Information

    This section describes online technical support services available to help you repair your Acer Systems. If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch office. Acer Branch Offices and Regional Business Units may access our website. However, some information sources will require a user ID and password.