Acer Altos G330 Series User Manual

Acer desktop pc user's guide
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Acer Altos G330 Series
User's Guide


Table of Contents

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  • Page 1 Acer Altos G330 Series User’s Guide...
  • Page 2 Model Name : G330 Part Number: MU.R2600.007 Purchase Date: Place of Purchase: Acer and the Acer logo are registered trademarks of Acer Inc. Other company’s product names or trademarks are used herein for identification purposes only and belong to their respective companies.
  • Page 3: Fcc Declaration Of Conformity

    This device generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. Server G330 Acer America Corporation 2641 Orchard Parkway, San Jose CA 95134, U. S. A. Mr. Young Kim 408-922-2909...
  • Page 4 However, there is no guarantee that interference will not occur in a particular installation. If this device does cause harmful interference to radio or television reception, which can be determined by turning the device off and on, the user is encouraged to try to correct the interference by one or more of the following measures: •...
  • Page 5: Laser Compliance Statement

    Laser compliance statement The CD or DVD drive used with this computer is a laser product. The CD or DVD drive's classification label (shown below) is located on the drive. CLASS 1 LASER PRODUCT CAUTION: INVISIBLE LASER RADIATION WHEN OPEN. AVOID EXPOSURE TO BEAM.
  • Page 6 • EN60950-1:2001 • RoHS Directive 2002/95/EC on the Restriction of the Use of certain Hazardous Substances in Electrical and Electronic Equipment Director, Acer Computer (Shanghai) Limited November 20, 2006 Server Acer G330 G33xx ("x" = 0~9, a~z, A~Z or blank)
  • Page 7: Declaration Of Conformity For Eu Countries

    Declaration of conformity for EU countries Hereby, Acer, declares that this PC series is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC. Russian regulatory certification compliance...
  • Page 8: Safety Instructions

    viii Information for your safety and comfort Safety instructions Read these instructions carefully. Keep this document for future reference. Follow all warnings and instructions marked on the product. Turning the product off before cleaning Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners.
  • Page 9 • Slots and openings are provided for ventilation to ensure reliable operation of the product and to protect it from overheating. These openings must not be blocked or covered. The openings should never be blocked by placing the product on a bed, sofa, rug or other similar surface. This product should never be placed near or over a radiator or heat register, or in a built-in installation unless proper ventilation is provided.
  • Page 10 Warning! The grounding pin is a safety feature. Using a power outlet that is not properly grounded may result in electric shock and/or injury. Note: The grounding pin also provides good protection from unexpected noise produced by other nearby electrical devices that may interfere with the performance of this product.
  • Page 11: Disposal Instructions

    Do not throw this electronic device into the trash when discarding. To minimize pollution and ensure utmost protection of the global environment, please recycle. For more information on the Waste from Electrical and Electronics Equipment (WEEE) regulations, visit sustainability.htm. Mercury advisory...
  • Page 12: Finding Your Comfort Zone

    Tips and information for comfortable use Computer users may complain of eyestrain and headaches after prolonged use. Users are also at risk of physical injury after long hours of working in front of a computer. Long work periods, bad posture, poor work habits, stress, inadequate working conditions, personal health and other factors greatly increase the risk of physical injury.
  • Page 13 Taking care of your vision Long viewing hours, wearing incorrect glasses or contact lenses, glare, excessive room lighting, poorly focused screens, very small typefaces and low-contrast displays could stress your eyes. The following items provide suggestions on how to reduce eyestrain. •...
  • Page 14 Developing good work habits Develop the following work habits to make your computer use more relaxing and productive: • Take short breaks regularly and often. • Perform some stretching exercises. • Breathe fresh air as often as possible. • Exercise regularly and maintain a healthy body. Warning! We do not recommend using the computer on a couch or bed.
  • Page 15: Table Of Contents

    1 System tour System specifications Performance Mechanical External and internal structure Front panel Rear panel Internal components System boards Mainboard Backplane board System jumpers System LED indicators Front panel LED indicators Hot-plug HDD LED indicators LAN port LED indicators 2 System setup Setting up the system Pre-installation requirements Connecting peripherals...
  • Page 16 4 System BIOS BIOS overview Entering BIOS setup BIOS setup interface BIOS setup navigation keys BIOS setup primary menus Main menu Advanced menu Security menu Server Management menu Boot Options menu Error Manager Exit menu Clearing the CMOS RAM Upgrading the BIOS 5 System troubleshooting Pre-troubleshooting procedure Resetting the system...
  • Page 17 Appendix B: SATA RAID configuration SATA RAID configuration utilities Onboard Intel SATA RAID configuration Onboard LSI SATA RAID configuration Appendix C: SAS RAID configuration SAS RAID configuration support Entering the Adaptec SAS/SATA Configuration Utility Creating the RAID 1 volume Index...
  • Page 19: System Tour

    1 System tour...
  • Page 20 The Acer Altos G330 server is a single processor system featuring the latest in computing technology. It hosts a range of powerful and flexible features designed to meet the needs of various network environments. From simple networking functions to computing-intensive...
  • Page 21: System Specifications

    System specifications This section lists down the impressive computing features of the Altos G330 system. Performance Processor ® • Single Intel LGA775 processor socket supporting the following processor models: • Quad-Core Intel Xeon • Dual-Core Intel Xeon 3000 series ® •...
  • Page 22 Memory • Four DIMM slots supporting DDR2 667 unbuffered ECC modules • Maximum memory capacity of 8 GB • Supports 512 MB, 1 GB, and 2 GB capacity modules • Supports dual-channel interleave operation PCI interface • Four PCI bus slots with three separate bus segments •...
  • Page 23 Media storage • Three 5.25-inch device bays • Optical disc drive (ODD) installed in the topmost bay (DVD-ROM or combo drive) • Two 5.25-inch bays support installation of optional DAT and AIT tape drives • One hard disk drive (HDD) cage bay supports the following options: •...
  • Page 24: Mechanical

    Hardware monitoring and server management • Hardware monitoring for voltage, temperature, and fan speed detection integrated in the SMSC SCH5027 chip • Status LED indicators for constant monitoring of basic system operations • Intel Active Management Technology for out-of-band remote system management Operating system •...
  • Page 25: External And Internal Structure

    External and internal structure Front panel Component ODD mechanical eject hole ODD activity indicator Optical disc drive ODD eject button 5.25-inch drive bays USB 2.0 ports Power button Note: If you intend to install an optional floppy disk drive, refer to the documentation that came with the new drive for instructions.
  • Page 26: Rear Panel

    Rear panel Icon Component Side panel release latch Expansion slot covers USB 2.0 ports Gigabit LAN port Serial port Monitor port PS/2 mouse port PS/2 keyboard port Power cable socket 1 System tour...
  • Page 27: Internal Components

    Internal components Component Release sliders for the 5.25-inch device bays Release slider for the FDD bay HDD cage HDD fan Hot-plug HDD backplane board Mainboard Processor heat sink-fan System fan Power supply unit Notes:...
  • Page 28: System Boards

    System boards Mainboard Component Rear system fan connector 2x4 ATX power connector Processor socket Processor HSF connector Channel B DIMM slots 1 System tour Component Channel A DIMM slots Chassis intrusion connector CMOS battery 2x12 ATX power connector HDD fan connector...
  • Page 29: Backplane Board

    Component FDD connector IDE connector SATA port 3 SATA port 2 Front panel LED connector SATA port 1 Clear CMOS jumper ackplane board The backplane board attached to the rear of the hot-plug HDD cage is what differentiate it from the easy-swap HDD cage model. Component HDD access LED control jumpers Close 2-3 –...
  • Page 30: System Jumpers

    System jumpers Jumper NIC1 NVM protect mode Clear CMOS BIOS recovery Note: The default setting for normal operation is 1-2 for all system jumpers. Setting 1-2 – The contents of the Intel 82573E NVM (nonvolatile memory) is protected and can not be updated.
  • Page 31: System Led Indicators

    System LED indicators This section discusses the different status LED indicators located on the: • Front panel • Hot-plug HDD carrier • LAN port Knowing what each LED indicator signifies can aid in problem diagnosis and troubleshooting. Front panel LED indicators The LED indicators (green) mounted on the front panel allow the constant monitoring of the system’s power status and drive activity.
  • Page 32: Hot-Plug Hdd Led Indicators

    Hot-plug HDD LED indicators A drive activity LED indicator is mounted on the hot-plug HDD carrier. The table below lists the possible drive states. Status Green HDD access Blinking HDD failure — HDD rebuild Flashing green/amber LAN port LED indicators The Gigabit LAN port located on the rear panel has two LED indicators that show its status.
  • Page 33: System Setup

    2 System setup...
  • Page 34 This chapter gives you instructions on how to prepare the system for operation. Procedures for connecting peripherals are also explained.
  • Page 35: Setting Up The System

    Checking the package contents Check the following items from the package: • Acer Altos G330 system • Acer Altos G330 Resource CD • Acer Altos G330 accessory box • System keys (attached to the security keylock) If any of the above items are damaged or missing, contact your dealer immediately.
  • Page 36: Connecting Peripherals

    Connecting peripherals The color-coded I/O ports on the rear panel support a variety of compatible peripherals. Note: Consult the operating system manual for information on how to configure the network setup. Caution: Do not route the power cord where it will be walked on or pinched by items placed against it.
  • Page 37: Turning On The System

    Turning on the system After making sure that you have properly set up the system, applied power, and connected all the necessary peripherals, you can now power on the system. To turn on the system, press the power button on the front panel. The system starts up and displays a welcome message on the monitor.
  • Page 38: Power-On Problems

    Power-on problems If the system fails to boot after you have applied power, check the following factors that might have caused the boot failure. • The external power cord may be loosely connected. Check the power cord connection from the power outlet to the power cord socket on the rear panel.
  • Page 39: Turning Off The System

    Turning off the system There are two ways to turn off the server—via software or via hardware. The software procedure below applies to a system running on a Windows OS. For other OS shutdown procedures, refer to the related user documentation. To turn off the system via software: Press Ctrl+Alt+Delete on the attached keyboard or click Start on the Windows taskbar.
  • Page 40 2 System setup...
  • Page 41: System Upgrade

    3 System upgrade...
  • Page 42 This chapter discusses the precautionary measures and installation procedures you need to know when upgrading the system.
  • Page 43: Installation Precautions

    Installation precautions Before you install any server component, it is recommended that you read the following sections first. These sections contain important ESD precautions along with pre-installation and post-installation procedures. ESD precautions Electrostatic discharge (ESD) can damage static-sensitive hardware components, such as the processor, disk drives, and the system boards. Always observe the following precautions before you install a server component: •...
  • Page 44: Pre-Installation Instructions

    Pre-installation instructions Perform the steps below before you open the server or before you remove or replace any component. Warning! Failure to properly turn off the server before you start perform any hardware configuration may cause serious damage and bodily harm. Do not attempt the procedures described in the following sections unless you are a qualified service technician.
  • Page 45: Opening The Server

    Opening the server Caution: Before you proceed, make sure that you have turned off the system and all peripherals connected to it. Read the " Pre-installation instructions You need to open the server before you can install upgrade components. The front bezels and (left) side panel are removable to allow access to the server’s internal components.
  • Page 46: Removing The Front Bezels

    (3) Slide the side panel toward the rear of the chassis to detach it. Removing the front bezels Remove the side panel. Remove the front bezels. There are two front bezels protecting the 5.25-inch drive bays and the HDD bay. Remove the top bezel first. (1) Release the top bezel retention tabs from the chassis interior.
  • Page 47: Configuring A 5-25 Inch Storage Device

    Configuring a 5-25 inch storage device The three 5.25-inch device bays support a variety of storage devices for additional storage capacity and scalability. Go to page 5 for a list of supported storage devices. By default, the system ships with a DVD-ROM drive installed on the topmost device bay.
  • Page 48 Use a flat-blade screwdriver to pry the dummy bezel off the device bay where you intend to install the new storage device. Keep this dummy bezel for future reinstallation. Install the new 5.25-inch storage device. (1) Move and hold the DVD drive release slider of the unlock position (2) Slide the new 5.25-inch drive into the drive bay.
  • Page 49: Configuring A Hard Drive

    If you intend to install at least three 15K RPM SAS hard drives, an HDD fan is required to maintain proper system cooling. Contact your local Acer representative for more information on how to purchase these optional items. To remove a hot-plug hard drive: If necessary, unlock the front bezel, then pull it open.
  • Page 50 To remove an easy-swap hard drive: Remove the side panel from the chassis. Go to page 27 for instructions. Disconnect the data and power cables from their HDD connectors. The figure below shows the cable connections for a SAS HDD connected to an optional SAS/SAS RAID expansion card.
  • Page 51 To install a hot-plug hard drive: If necessary, unlock the HDD bay bezel, then pull it open. Pull out the dummy HDD carrier from the cage. Prepare the new blank HDD carrier for installation. (1) Remove the four screws that secures the blank frame. You will use these screws to secure the hard disk later.
  • Page 52 Align the new hard disk with the HDD carrier, then secure it with the four screws you removed in step 3-1. Install the new hard drive into the cage. (1) Slide the drive into the cage with the ejector lever still extended.
  • Page 53: Upgrading The Processor

    Upgrading the processor Altos G330 has one LGA775 processor socket that supports a variety of Intel processor models. Refer to page 3 to for a list of these supported processor options. This section explains the procedures for removing and installing the processor and heat sink-fan.
  • Page 54 Remove the HSF from the chassis. The HSF type will depend on the default processor model. The figures below show the HSF types available for the Altos G330 system. (1) Disconnect the processor HSF cable from its mainboard connector. (2) Loosen the four HSF mounting pins. (3) Twist the HSF sightly to break the thermal grease bond loose.
  • Page 55 Remove the default processor. Warning! The processor becomes very hot when the system is on. Allow it to cool off first before handling. (1) Press down on the socket lever while pulling it towards the center of the mainboard to disengage it from the socket hook. (2) Fully open the load lever.
  • Page 56 11 Apply a thin layer of an Acer-approved thermal interface material to the processor base and the bottom side of the HSF. Make sure that only a very thin layer is applied so that both contact surfaces are still visible.
  • Page 57 12 Reinstall the HSF assembly. The HSF type will depend on the new processor model. The figures below show the HSF types available for the Altos G330 system. (1) Align then insert the HSF on top of the retention plate. (2) Tighten the four mounting pins a few threads in, observing a diagonally opposite pattern, then tighten them completely to secure the heat sink to the processor base.
  • Page 58: Upgrading The System Memory

    Channel B - DIMM1B and DIMM2B System memory configuration guidelines • To ensure data integrity, use only Acer-approved DDR2 667 unbuffered ECC modules in 512 MB, 1 GB, or 2 GB capacities. • Use identical modules—same type, banking, stacking technology, and manufacturer.
  • Page 59 • DIMMs on channel A (DIMM1A and 2A) are paired with DIMMs on channel B (DIMM1B and 2B) to enable two-way interleaving. When only two DIMMs are being used, the population order must be DIMM1A and DIMM1B to ensure dual-channel operating mode. •...
  • Page 60 Channel A Interleave mode DIMM1A 512 MB 1 GB Dual 2 GB channel 512 MB 1 GB 2 GB To remove a memory module: Perform the pre-installation instructions described on page 26. Lay the server on its side (components showing). If necessary, remove any cables that prevent access to the DIMM slots.
  • Page 61 To install memory module: Perform steps 1 through 3 of the previous section. Select an empty DIMM slot. If necessary, open the holding clips of the selected DIMM slot. Remove the new memory module from its protective packaging, handling it by the edges. Install the new memory module.
  • Page 62: Installing An Expansion Card

    Installing an expansion card This section explains how to install an expansion card. Altos G330 has four PCI bus slots with three separate bus segments, namely: • One PCI Express x8 bus slot with x4 throughput • One PCI Express x8 bus slot with x8 throughput •...
  • Page 63 Caution: Do not discard the slot cover. If the expansion card is removed in the future, the slot cover must be reinstalled to maintain proper system cooling. Remove the expansion card from its protective packaging, handling it by the edges. Install the new expansion card.
  • Page 64 Connect the necessary cables to the expansion card as required. Observe the post-installation instructions described on page 26. When you turn on the system, the BIOS setup automatically detects and assigns resources to the new device (applicable only to Plug-and-Play expansion cards). 3 System upgrade...
  • Page 65: Replacing The Cmos Battery

    CMOS RAM (for example, the date and time values for the RTC—real time clock) may be wrong. Contact your local Acer service representative or dealer for a list of approved replacement battery. Warning! Danger of explosion if battery is incorrectly replaced.
  • Page 66 To replace the CMOS battery: Perform the pre-installation instructions described on page 26. Lay the server on its side (components showing). If necessary, remove any cables that prevent access to the CMOS battery socket. Remove the CMOS battery. Caution: Removing the CMOS battery will clear the contents of the CMOS RAM.
  • Page 67 Install the new CMOS battery. (1) Insert the new battery into its socket with the positive (+) side facing the processor socket. (2) Make sure the retainer tab secures the battery in place. Observe the post-installation instructions described on page 26. Run the BIOS setup utility.
  • Page 68 3 System upgrade...
  • Page 69: System Bios

    4 System BIOS...
  • Page 70 This chapter gives information about the system BIOS and discusses how to configure the system by changing the settings of the BIOS parameters.
  • Page 71: Bios Overview

    BIOS overview BIOS setup is a hardware configuration program built into the system's Basic Input/Output System (BIOS). Since most systems are already properly configured and optimized, there is no need to run this utility. You will need to run this utility under the following conditions: •...
  • Page 72: Entering Bios Setup

    Entering BIOS setup Turn on the server and the monitor. If the server is already turned on, close all open applications, then restart the server. During POST, press F2. If you fail to press F2 before POST is completed, you will need to restart the server.
  • Page 73 • + and - keys – Select a value for the currently selected field (only if it is user-configurable). Press these keys repeatedly to display each possible entry, or the Enter key to choose from a pop-up menu. • Esc – If you press this key: •...
  • Page 74: Bios Setup Primary Menus

    Firmware version loaded on the hardware platform. BIOS Build Date when the firmware loaded on the hardware platform was compiled. Date Quiet Boot Select whether to display the Acer logo screen (Enabled) or the BIOS POST messages (Disabled) during boot-up. 4 System BIOS • Boot Options •...
  • Page 75: Advanced Menu

    Parameter Description POST Error Select whether to wait for user intervention Pause (Enabled) or proceed with boot-up (Disabled)—when possible—if a critical POST error is detected during boot-up. System Date Set the system date following the weekday-month-day- year format. System Time Set the system time following the hour-minute-second format.
  • Page 76 Processor Parameter Description Processor Family Identifies the Intel processor line to which the system processor belongs. Core Frequency System processor frequency System Bus Front side bus frequency Frequency L2 Cache RAM System processor second-level cache size CPUID Register The CPUID register value consists of bit fields corresponding to particular processor details (e.g.
  • Page 77 Parameter Description Execute Disable Select whether to enable the Intel Execute Disable Bit (XD) function. The XD function allows the processor to divide the system memory into areas for storage of processor instructions or for storage of data. When a malicious worm attempts to insert code in the buffer, the processor disables code execution, preventing damage or worm propagation.
  • Page 78: Ide Controller

    Parameter Description Memory Channel The memory size installed on each of the DIMM slots. A/B Slot 0/1 Memory Select whether to enable the ECC (Error Correction Correction Code) event logging function. IDE Controller Parameter Description Onboard PATA Select whether to enable the system to Controller detect the onboard PATA controller.
  • Page 79: Serial Port

    Parameter Description Primary IDE Specifies the IDE device connected to the master port of Master the primary IDE channel. Primary IDE Specifies the IDE device connected to the slave port of the Slave primary IDE channel. SATA Port 0/1/ Display the drive name and capacity of the hard drives 2/3/ connected to the SATA ports.
  • Page 80: Usb Configuration

    USB Configuration Parameter Description Module Version USB driver version loaded in the system USB Devices List of currently enabled USB devices Enabled USB Controller Select whether to enable the onboard USB ports. Legacy USB Legacy USB support refers to system Support support for USB mice/keyboards in a legacy OS like DOS.
  • Page 81 Parameter Description Intel 82573E GbE Select whether to enable the onboard Intel 10/100/1000 82573E Gigabit Ethernet Controller chipset. Option Enabled Disabled...
  • Page 82 Power Parameter Description After Power Defines the power state to resume to after Failure a system shutdown that is due to an interruption in AC power. When set to Last State, the system will return to the active power state prior to shutdown.
  • Page 83: Boot Configuration

    Boot Configuration Parameter Description NumLock Select the Num Lock key behavior during system boot-up. Option...
  • Page 84: Hardware Health Configuration

    Hardware Health Configuration Parameter Description Hardware Press Enter to view the Hardware Monitor screen which Monitor displays a real-time record of the system temperature, fan speed, and voltage. The following screen is a sample hardware monitor log. Auto Fan Select whether to enable Auto Fan Control. Control In this mode, the system fan speed is automatically adjusted based on the...
  • Page 85: Security Menu

    Security menu The Security menu allows you to safeguard and protect the system from unauthorized use by setting up access passwords. Parameter Description Admin This field indicates whether an Password administrator password has been assigned. User This field indicates whether a user Password password has been assigned.
  • Page 86 There are two types of passwords that you can set. • Admin password Entering this password will allow the user to access and change all settings in the Setup utility. • User password Entering this password will restrict a user’s access to the Setup menus.
  • Page 87 Retype the password to verify the first entry then press Enter again. Press F10. Select Yes to save the new password and close the Setup utility. To change a system password: Use the up/down keys to select a password parameter, then press Enter.
  • Page 88 Type a new password then press Enter. Retype the password to verify the first entry then press Enter again. Press F10. Select Yes to save the modified password and close the Setup utility. 4 System BIOS...
  • Page 89 To remove a system password: Use the up/down keys to select a password parameter, then press Enter. Enter the current password then press Enter. Press Enter twice without entering anything in the new and confirm password fields. After doing this, the system automatically sets the related password parameter to Not Installed.
  • Page 90: Server Management Menu

    Server Management menu Parameter Description Clear Event Select whether to delete all event log entries during the next system boot-up. Event Select whether to allow logging of DMI Logging (Desktop Management Interface) system events. ECC Event Select whether to allow logging of ECC Logging events.
  • Page 91 Parameter Description Enter AMTBx Select whether to enable access to the Intel Setup Management Engine BIOS Extension setup screen. This setup screen is used to enable either Intel AMT or ASF 2.0, not both. Boot to Select whether to enable the Preboot Network Execution Environment (PXE, remote system boot-up).
  • Page 92: Console Redirection

    Console Redirection Parameter Description Console Select whether to enable console redirection. Redirection Console redirection enables users to manage the system from a remote location. Flow Assign control for the console redirection Control flow. Baud Rate Select the baud rate for console redirection. Terminal Select a terminal type to be used for console Type...
  • Page 93: Boot Options Menu

    System Information The System Information submenu is a simple display page for basic system ID information. Items on this screen are non-configurable. Boot Options menu The Boot Options menu allows you to set the boot time-out value and drive priority during system boot-up. By default, the server searches for boot devices in the following order: Optical disc drive Floppy disk drive...
  • Page 94 Parameter Description Boot Timeout Set the predefined time period (in seconds) before the system boots up. Note: Setting the Boot Timeout to 65535 will disable the boot timer. Boot Option Set the boot device options to determine the # 1-4 sequence in which the server checks which device to boot from.
  • Page 95: Error Manager

    Error Manager Every time the server is powered on, it performs a series of diagnostic tests that checks firmware and assemblies to ensure that the server is properly functioning. This is referred to as Power–On Self–Test or POST. If POST detects an error, it either displays an error message or emits a beeping sounds.
  • Page 96: Exit Menu

    Exit menu The Exit menu displays various options to quit from the BIOS setup. Highlight any of the exit options, then press Enter. Parameter Description Save Changes Once you have completed the system configuration and Exit changes, select this option to close Setup and reboot the server so the new system configuration settings can take effect.
  • Page 97 Parameter Description Save as User After customizing the configuration settings based on Default Values your computing preferences, you can save them as user default values. If you ever clear the CMOS RAM or perform a BIOS upgrade, you have the option to reload these preferred Setup values without having to manually enter them again.
  • Page 98: Clearing The Cmos Ram

    Clearing the CMOS RAM You may need to clear the Setup configuration values stored in the CMOS RAM if the configuration has been corrupted, or if incorrect settings made in the Setup utility have caused error messages to be unreadable. Clearing the CMOS RAM removes the administrator password.
  • Page 99: Upgrading The Bios

    Upgrading the BIOS The BIOS upgrade utility allows you to upgrade the BIOS in flash memory. The code and data in the upgrade file include the following: • Onboard system BIOS, including the recovery code, latest version of the Setup utility, and strings. •...
  • Page 100 To upgrade the BIOS: Important: Before performing a BIOS upgrade, make sure to connect the server to a reliable uninterruptible power supply (UPS) to prevent a power outage or other unexpected interruption. Such interruption can corrupt the BIOS code and damage the system.
  • Page 101: System Troubleshooting

    5 System troubleshooting...
  • Page 102 This chapter provides possible solutions for specific problems. If you cannot correct the problem, contact your local Acer representative or authorized dealer for assistance.
  • Page 103: Pre-Troubleshooting Procedure

    Pre-troubleshooting procedure If you encounter any problem, ensure first that the system has the latest BIOS version. In addition to the BIOS, also update any drivers used for components that you have installed in the system, such as video drivers, network drivers, and storage drivers. Resetting the system Before going through in-depth troubleshooting, attempt first to reset the system using one of the methods below.
  • Page 104: Initial System Startup Problems

    5 System troubleshooting Initial system startup problems Problems that occur at initial system startup are usually caused by an incorrect installation or configuration. Hardware failure is a less possible cause. If the problem you are experiencing is with a specific application, see the "There is problem with the software program"...
  • Page 105: Initial Troubleshooting Checklist

    Initial troubleshooting checklist Use the checklist below to eliminate the possible cause for the problem you’re encountering. • AC power is available at the wall outlet? • Is the power supply module properly installed? • Is the system power cord properly plugged into the power supply module socket? and connected to a NEMA 5-15R outlet for 100-120 V or a NEMA 6-15R outlet for 200-240 V? •...
  • Page 106: Hardware Diagnostic Testing

    Hardware diagnostic testing This section provides a detailed approach to identifying a hardware problem and its cause. Checking the boot-up status Caution: Before disconnecting any peripheral cables from the server, turn off the system and any peripheral devices. Failure to do so can cause permanent damage to the system and/or the peripheral device.
  • Page 107: Verifying The Condition Of The Storage Devices

    Verifying the condition of the storage devices As POST determines the system configuration, it tests for the presence of each storage device installed in the system. As each device is checked, its activity indicator should turn on green briefly. Check the activity indicators for the hard drive(s), DVD-ROM drive, floppy drive, and any other 5.25-inch device you may have installed.
  • Page 108: Component Troubleshooting

    Component troubleshooting Listed below are specific problems that may arise during the use of your server and their possible solutions. Power indicator does not light. Do the following: • Make sure the power supply module is properly installed. • Make sure the power cord is connected correctly. •...
  • Page 109 HDD activity indicator does not light. Do the following: • Make sure the HDD data and power cables are connected correctly. • Check that relevant switches and jumpers on the hard drive and on the backplane board (for hot-plugs HDD) are set correctly. DVD drive activity indicator does not light.
  • Page 110 Network connection indicators do not light. Do the following: • Check the cabling and network equipment to make sure that they are in proper condition. • Reinstall the network drivers. • Try another port or hub on the switch. Network activity indicators do not light. Do the following: •...
  • Page 111 If POST does not emit any beep code and characters still does not appear, the monitor or the video controller may be defective. Contact your local Acer representative or authorized dealer for technical assistance.
  • Page 112: Post Beep Codes

    DIMMs with known good modules. Remove all add-in cards and reboot the system. If the error still occurs, contact your local Acer representative for assistance. If the beep codes are not generated after the add-in cards are removed, insert the cards one...
  • Page 113: Appendix A: Intel Active Management Technology

    Appendix A: Intel Active Management Technology...
  • Page 114 This appendix gives an overview of Intel Active Management Technology, as well as instructions for the initial IAMT BIOS configuration.
  • Page 115: Intel Amt Overview

    Intel AMT overview The onboard Intel 82573E Ethernet controller has built-in support for Intel AMT. This technology enables system administrators to monitor and protect their networked computing assets, even in situations where the client system is ordinarily inaccessible (such as a crashed hard drive or a locked operating system), reducing network downtime.
  • Page 116: Intel Amt Bios Extension Menu

    Intel AMT BIOS Extension menu The first step in configuring a client system requires access to the Intel AMT BIOS Extension Menu. The client system is the system that you will access using Intel AMT. This system must be equipped with an Intel PRO Network Connection which incorporates Intel AMT technology.
  • Page 117: Configuring The Initial Iamt Bios Settings

    Configuring the initial IAMT BIOS settings Important: IAMT BIOS options #4 (Provisioning Server), #6 (Un- provision) and #8 (SOL/IDE-R) are only used when provisioning Intel AMT in an Enterprise environment. Do not adjust these options unless instructed to do so by your Enterprise mode software vendor.
  • Page 118 Set the new IAMT admin password, then press Enter. As a security precaution, the client system will not be accessible over the network until the default password is changed. Important: You must use a strong password. Strong passwords are between 8 and 32 characters long, have at least one upper case character, one lower case character, one number, and a special character (for example: !, @, #, $, %, ^, &, *).
  • Page 119 Select TCP/IP, then press Enter. By default, DHCP is enabled. If you disable DHCP, then you must enter the following TCP/IP settings: • IP address. This address must be unique for your network; it is different from the IP address configured under the client OS. •...
  • Page 120 Select Provisioning Model, then press Enter. Set the field to Small Business. Select VLAN, then press Enter. 10 Enable or disable the VLAN support as necessary. This setting must match the OS adapter configuration. 11 Press Esc to close the BIOS Extension The system will continue to the load the operating system.
  • Page 121: Appendix B: Sata Raid Configuration

    Appendix B: SATA RAID configuration...
  • Page 122 This appendix explains how to use the SATA RAID configuration utilities for creating a RAID volume in SATA drives.
  • Page 123: Sata Raid Configuration Utilities

    SATA RAID configuration utilities Altos G330 supports onboard SATA RAID from both Intel and LSI SATA RAID functions. You need to enable either function in the BIOS Setup Utility before you can configure a SATA RAID volume. Caution: Creating a RAID volume erases all data previously saved in the hard drives.
  • Page 124: Creating The Raid 1 Volume

    Entering the onboard Intel SATA RAID Configuration Utility Note: There must be more than two SATA hard drives installed in the system, otherwise the Intel Matrix Storage Manager option ROM will be disabled. During POST, press Ctrl-I in the Intel Matrix Storage Manager option ROM prompt.
  • Page 125: Onboard Lsi Sata Raid Configuration

    Onboard LSI SATA RAID configuration This section briefly shows how to create a RAID 1 volume using the onboard LSI SATA RAID function. Enabling the onboard LSI SATA RAID function Turn on the server and the monitor. During POST, press F2 to access the BIOS Setup Utility. Select the Advanced | IDE Controller submenu.
  • Page 126 Creating the RAID 1 volume In the onboard LSI RAID Configuration Utility, select Configuration from the Management menu. Select New Configuration from the Configuration menu, then select YES to continue. An array selection window displays the devices connected to the current controller.
  • Page 127: Appendix C: Sas Raid Configuration

    Appendix C: SAS RAID configuration...
  • Page 128 This appendix explains how to use the SAS configuration utility for creating a RAID volume in SAS/SATA drives.
  • Page 129: Sas Raid Configuration Support

    SAS RAID configuration support SAS RAID in the Altos G330 system requires the installation of the optional Adaptec 44300 SAS controller board. Contact your local Acer representative for information on how to purchase this item. Caution: Creating a RAID volume erases all data previously saved in the hard drives.
  • Page 130 Appendix C: SAS RAID configuration...
  • Page 131: Index

    Index Numerics 5.25 inch device bays install location supported devices Adaptec SAS 44300 HostRAID admin password Aptio Setup Utility, see BIOS setup utility Basic Input/Output System, see BIOS BIOS clear CMOS jumper clear CMOS RAM CMOS RAM configure factory default settings overview POST error messages recovery jumper...
  • Page 132 SAS RAID configuration SATA RAID configuration troubleshooting hardware monitor specification view log HDD fan location mainboard connector HDD, see hard disk drive heat sink-fan cable connector install remove hot-plug HDD activity indicator backplane board install remove HSF, see heat sink-fan I/O port connections IAMT BIOS enable...
  • Page 133 socket location upgrade upgrade precautions PS/2 keyboard port PS/2 mouse port RAID configuration Adaptec SAS 44300 HostRAID Intel SATA RAID LSI SATA RAID rear panel remote system management console redirection Intel AMT SATA RAID configuration Intel SATA RAID LSI SATA RAID security keylock SEL, see system event log serial port...
  • Page 134 initial checklist initial startup problems memory problem network problems POST beep codes power indicator problem software program problem system reset USB device problems USB ports BIOS settings front rear troubleshooting user password Wake on LAN WOL, see Wake on LAN...

This manual is also suitable for:

G330 - altos - 1 gb ram

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