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Acer Altos G330 MK2 Series User Manual

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Acer Altos
G330 Mk2 Series
User's Guide



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  Summary of Contents for Acer Altos G330 MK2 Series

  • Page 1 Acer Altos G330 Mk2 Series User’s Guide...
  • Page 2 Model Name : G330 Mk2 Part Number: MU.R3100.001 Purchase Date: Place of Purchase: Acer and the Acer logo are registered trademarks of Acer Inc. Other company’s product names or trademarks are used herein for identification purposes only and belong to their respective companies.
  • Page 3: Fcc Declaration Of Conformity

    Server G330 Mk2 Acer America Corporation 333 West San Carlos St., San Jose, CA 95110, U. S. A. Acer Representative...
  • Page 4 However, there is no guarantee that interference will not occur in a particular installation. If this device does cause harmful interference to radio or television reception, which can be determined by turning the device off and on, the user is encouraged to try to correct the interference by one or more of the following measures: •...
  • Page 5: Laser Compliance Statement

    Laser compliance statement The CD or DVD drive used with this computer is a laser product. The CD or DVD drive's classification label (shown below) is located on the drive. CLASS 1 LASER PRODUCT CAUTION: INVISIBLE LASER RADIATION WHEN OPEN. AVOID EXPOSURE TO BEAM.
  • Page 6: Ce Declaration Of Conformity

    EN60950-1:2001 + A11:2004 • RoHS Directive 2002/95/EC on the Restriction of the Use of certain Hazardous Substances in Electrical and Electronic Equipment Director, Acer Computer (Shanghai) Limited Server Acer G330 Mk2 G330 Mk2xx ("x" = 0~9, a~z, A~Z or blank)
  • Page 7 Declaration of conformity for EU countries Hereby, Acer, declares that this PC series is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC. Russian regulatory certification compliance...
  • Page 8: Safety Instructions

    viii Information for your safety and comfort Safety instructions Read these instructions carefully. Keep this document for future reference. Follow all warnings and instructions marked on the product. Turning the product off before cleaning Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners.
  • Page 9 blocked by placing the product on a bed, sofa, rug or other similar surface. This product should never be placed near or over a radiator or heat register, or in a built-in installation unless proper ventilation is provided. • Never push objects of any kind into this product through cabinet slots as they may touch dangerous voltage points or short-out parts that could result in a fire or electric shock.
  • Page 10 • Use the product only with the supplied power supply cord set. If you need to replace the power cord set, make sure that the new power cord meets the following requirements: detachable type, UL listed/CSA certified, type SPT-2, rated 7 A 125 V minimum, VDE approved or its equivalent, 4.6 meters (15 feet) maximum length.
  • Page 11 Disposal instructions Do not throw this electronic device into the trash when discarding. To minimize pollution and ensure utmost protection of the global environment, please recycle. For more information on the Waste from Electrical and Electronics Equipment (WEEE) regulations, visit
  • Page 12 Tips and information for comfortable use Computer users may complain of eyestrain and headaches after prolonged use. Users are also at risk of physical injury after long hours of working in front of a computer. Long work periods, bad posture, poor work habits, stress, inadequate working conditions, personal health and other factors greatly increase the risk of physical injury.
  • Page 13 Taking care of your vision Long viewing hours, wearing incorrect glasses or contact lenses, glare, excessive room lighting, poorly focused screens, very small typefaces and low-contrast displays could stress your eyes. The following items provide suggestions on how to reduce eyestrain. •...
  • Page 14 Developing good work habits Develop the following work habits to make your computer use more relaxing and productive: • Take short breaks regularly and often. • Perform some stretching exercises. • Breathe fresh air as often as possible. • Exercise regularly and maintain a healthy body. Warning! We do not recommend using the computer on a couch or bed.
  • Page 15: Table Of Contents

    1 System tour System specifications Performance Mechanical External and internal structure Front panel Rear panel Internal components System boards Mainboard Backplane board BMC module System jumpers System LED indicators Front panel LED indicators Hot-plug HDD LED indicators LAN port LED indicators 2 System setup Setting up the system Pre-installation requirements...
  • Page 16 4 System BIOS BIOS overview Entering BIOS setup BIOS setup primary menus BIOS setup navigation keys Main menu Advanced menu Advanced Processor Options Memory Configuration Advanced Chipset Control PCI Configuration I/O Device Configuration IDE Configuration I/O Channel 0/Secondary Master/Slave Floppy Configuration Boot Configuration Security menu Setting a system password...
  • Page 17 RAID configuration utilities Onboard SATA RAID Configuration Utility LSI MegaRAID SAS 8708ELP RAID Configuration Utility101 LSI MegaRAID SAS 8204ELP RAID Configuration Utility102 Index...
  • Page 19: System Tour

    1 System tour...
  • Page 20 The Acer Altos G330 Mk2 server is a single processor system featuring the latest in computing technology. It hosts a range of powerful and flexible features designed to meet the needs of various network environments. From simple networking functions to computing-intensive applications,...
  • Page 21: System Specifications

    System specifications This section lists down the impressive computing features of the Altos G330 Mk2 system. Performance Processor ® • Single Intel LGA775 processor socket supporting the following processor models: • Quad-Core Intel Xeon processor 3200 series • Dual-Core Intel Xeon processor 3000 series •...
  • Page 22 Baseboard Management Controller (BMC) module (optional) • Intelligent Platform Management Interface (IPMI) 2.0 compliant Dual-channel memory mode requires that only memory modules of the same type, banking, stacking technology, and manufacturer be installed in the Altos G330 Mk2 server. 1 System tour...
  • Page 23 Media storage • Three 5.25-inch device bays • Optical disc drive (ODD) installed in the topmost bay (DVD-ROM or combo drive) • Two 5.25-inch bays support installation of optional DAT and AIT tape drives • One hard disk drive (HDD) cage bay supports the following options: •...
  • Page 24: Mechanical

    ITE 8718 chip • Status LED indicators for constant monitoring of basic system operations • Acer Server Management (ASM) monitors potential problem spots in the network environment • Trusted Platform Module (TPM) 1.2 support Operating system •...
  • Page 25: External And Internal Structure

    External and internal structure Front panel Component ODD mechanical eject hole ODD activity indicator Optical disc drive ODD eject button 5.25-inch drive bays USB 2.0 ports Power button Power indicator Note: If you intend to install an optional floppy disk drive, refer to the documentation that came with the new drive for instructions.
  • Page 26: Rear Panel

    Rear panel Icon Component Side panel release latch Expansion slot covers Gigabit LAN port Monitor port Serial port USB 2.0 ports PS/2 keyboard port PS/2 mouse port Power cable socket 1 System tour...
  • Page 27: Internal Components

    • The HDD fan is an optional item. Use of it is only required when the system is using at least two hard drives are installed in adjacent HDD bays. • The hot-plug backplane board is an optional item. • Contact your local Acer representive for information on how to purchase these hardware options.
  • Page 28: System Boards

    System boards Mainboard 28 27 1 System tour 16 17...
  • Page 29 Component TOP: PS/2 Mouse Port Bottom: PS/2 Keyboard Port USB2.0 Port Serial Port Monitor Port Gigabit LAN port Processor socket Processor HSF connector DIMM A1 DIMM A2 DIMM B1 DIMM B2 FDD connector 2x12 ATX power connector HDD fan connector I2C connector SATA port 0 SATA port 1...
  • Page 30: Backplane Board

    ackplane board The backplane board attached to the rear of the hot-plug HDD cage is what differentiate it from the easy-swap HDD cage model. Component HDD access LED control jumpers Close 2-3 – HDD LED control via pin 11 (default) HDD power cable connectors HDD data cable connector (SFF-8484) SAS Backplane Management cable connector...
  • Page 31: Bmc Module

    Code Description SODIMM_1 BMC module mainboard connector SDRAM (Synchronous Dynamic Random Access Memory) H85/216x BMC chipset Note: Altos G330 Mk2 does not support ARMC/3.
  • Page 32: System Jumpers

    System jumpers Jumper Clear CMOS BIOS recovery Note: The default setting for normal operation is 1-2 for all system jumpers. Setting 1-2 – Normal operation setting 2-3 – The CMOS RAM contents will be cleared on the next reset. 1-2 – Normal operation setting 2-3 –...
  • Page 33: System Led Indicators

    System LED indicators This section discusses the different status LED indicators located on the: • Front panel • Hot-plug HDD carrier • LAN port Knowing what each LED indicator signifies can aid in problem diagnosis and troubleshooting. Front panel LED indicators The LED indicators (green) mounted on the front panel allow the constant monitoring of the system’s power status and drive activity.
  • Page 34: Hot-Plug Hdd Led Indicators

    FDD activity 1 The status/fault LED indicator is only enabled when the optional BMC module is installed on the mainboard. To purchase this option, contact your local Acer representative. Hot-plug HDD LED indicators A drive activity LED indicator is mounted on the hot-plug HDD carrier.
  • Page 35: Lan Port Led Indicators

    LAN port LED indicators The Gigabit LAN port located on the rear panel has two LED indicators that show its status. Indicator Network speed Network connection Status Description Solid yellow GbE link network access Solid green 100 Mbps link network access 10 Mbps link network access Solid green Active network link...
  • Page 36 1 System tour...
  • Page 37: System Setup

    2 System setup...
  • Page 38 This chapter gives you instructions on how to prepare the system for operation. Procedures for connecting peripherals are also explained.
  • Page 39: Setting Up The System

    Checking the package contents Check the following items from the package: • Acer Altos G330 Mk2 system • Acer Altos G330 Mk2 System DVD • Acer Altos G330 Mk2 accessory box • System keys (attached to the security keylock) If any of the above items are damaged or missing, contact your dealer immediately.
  • Page 40: Connecting Peripherals

    Connecting peripherals The color-coded I/O ports on the rear panel support a variety of compatible peripherals. Note: Consult the operating system manual for information on how to configure the network setup. Caution: Do not route the power cord where it will be walked on or pinched by items placed against it.
  • Page 41: Turning On The System

    Turning on the system After making sure that you have properly set up the system, applied power, and connected all the necessary peripherals, you can now power on the system. To turn on the system, press the power button on the front panel. The system starts up and displays a welcome message on the monitor.
  • Page 42: Power-On Problems

    Power-on problems If the system fails to boot after you have applied power, check the following factors that might have caused the boot failure. • The external power cord may be loosely connected. Check the power cord connection from the power outlet to the power cord socket on the rear panel.
  • Page 43: Turning Off The System

    Turning off the system There are two ways to turn off the server—via software or via hardware. The software procedure below applies to a system running on a Windows OS. For other OS shutdown procedures, refer to the related user documentation. To turn off the system via software: Press Ctrl+Alt+Delete on the attached keyboard or click Start on the Windows taskbar.
  • Page 44 2 System setup...
  • Page 45: System Upgrade

    3 System upgrade...
  • Page 46 This chapter discusses the precautionary measures and installation procedures you need to know when upgrading the system.
  • Page 47: Installation Precautions

    Installation precautions Before you install any server component, it is recommended that you read the following sections first. These sections contain important ESD precautions along with pre-installation and post-installation procedures. ESD precautions Electrostatic discharge (ESD) can damage static-sensitive hardware components, such as the processor, disk drives, and the system boards. Always observe the following precautions before you install a server component: •...
  • Page 48: Pre-Installation Instructions

    Pre-installation instructions Perform the steps below before you open the server or before you remove or replace any component. Warning! Failure to properly turn off the server before you start perform any hardware configuration may cause serious damage and bodily harm. Do not attempt the procedures described in the following sections unless you are a qualified service technician.
  • Page 49: Opening The Server

    Opening the server Caution: Before you proceed, make sure that you have turned off the system and all peripherals connected to it. Read the " Pre-installation instructions You need to open the server before you can install upgrade components. The front bezels and (left) side panel are removable to allow access to the server’s internal components.
  • Page 50: Removing The Front Bezels

    (3) Slide the side panel toward the rear of the chassis to detach it. Removing the front bezels Remove the side panel. Remove the front bezels. There are two front bezels protecting the 5.25-inch drive bays and the HDD bay. Remove the top bezel first. (1) Release the top bezel retention tabs from the chassis interior.
  • Page 51: Configuring A 5-25 Inch Storage Device

    Configuring a 5-25 inch storage device The three 5.25-inch device bays support a variety of storage devices for additional storage capacity and scalability. Go to page 5 for a list of supported storage devices. By default, the system ships with a DVD-ROM drive installed on the topmost device bay.
  • Page 52 Use a flat-blade screwdriver to pry the dummy bezel off the device bay where you intend to install the new storage device. Keep this dummy bezel for future reinstallation. Install the new 5.25-inch storage device. (1) Move and hold the DVD drive release slider of the unlock position (2) Slide the new 5.25-inch drive into the drive bay.
  • Page 53: Configuring A Hard Drive

    Configuring a hard drive The Altos G330 Mk2 HDD cage bay accommodates both hot-plug and easy-swap HDD cage models. The main difference between these two cage models is the presence of a backplane board on the rear side of the hot-plug HDD cage. Both cage models support up to four SATA II or SAS hard disk drives.
  • Page 54 To remove an easy-swap hard drive: Remove the side panel from the chassis. Go to page 31 for instructions. Disconnect the data and power cables from their HDD connectors. The figure below shows the cable connections for a SAS HDD connected to an optional SAS/SAS RAID expansion card.
  • Page 55 To install a hot-plug hard drive: If necessary, unlock the HDD bay bezel, then pull it open. Pull out the dummy HDD carrier from the cage. Prepare the new blank HDD carrier for installation. (1) Remove the four screws that secures the blank frame. You will use these screws to secure the hard disk later.
  • Page 56 Align the new hard disk with the HDD carrier, then secure it with the four screws you removed in step 3-1. Install the new hard drive into the cage. (1) Slide the drive into the cage with the ejector lever still extended.
  • Page 57: Upgrading The Processor

    Upgrading the processor Altos G330 Mk2 has one LGA775 processor socket that supports a variety of Intel processor models. Refer to page 3 to for a list of these supported processor options. This section explains the procedures for removing and installing the processor and heat sink-fan.
  • Page 58 Remove the HSF from the chassis. The figure below shows the HSF type available for the Altos G330 Mk2 system. (1) Disconnect the processor HSF cable from its mainboard connector. (2) Loosen the four HSF mounting pins. (3) Twist the HSF sightly to break the thermal grease bond loose. Once the thermal grease bond is broken, lift the HSF away from the mainboard.
  • Page 59 Remove the default processor. Warning! The processor becomes very hot when the system is on. Allow it to cool off first before handling. (1) Press down on the socket lever while pulling it towards the center of the mainboard to disengage it from the socket hook. (2) Fully open the load lever.
  • Page 60 11 Apply a thin layer of an Acer-approved thermal interface material to the processor base and the bottom side of the HSF. Make sure that only a very thin layer is applied so that both contact surfaces are still visible.
  • Page 61 12 Reinstall the HSF assembly. The figure below shows the HSF type available for the Altos G330 Mk2 system. (1) Align then insert the HSF on top of the retention plate. (2) Tighten the four mounting pins a few threads in, observing a diagonally opposite pattern, then tighten them completely to secure the heat sink to the processor base.
  • Page 62: Upgrading The System Memory

    Upgrading the system memory This section explains the procedures for removing and installing a memory module. Altos G330 Mk2 has four DDR2-800 DIMM slots. Each slot supports 512 MB, 1 GB or 2 GB memory modules. The maximum memory capacity is 8 GB.
  • Page 63 • DIMMs on channel A (DIMM A1 and A2) are paired with DIMMs on channel B (DIMM B1 and B2) to enable two-way interleaving. When only two DIMMs are being used, the population order must be DIMM A1 and DIMM B1 to ensure dual-channel operating mode.
  • Page 64 Channel A Interleave mode DIMM A1 512 MB 1 GB Dual 2 GB channel 512 MB 1 GB 2 GB To remove a memory module: Perform the pre-installation instructions described on page 30. Lay the server on its side (components showing). If necessary, remove any cables that prevent access to the DIMM slots.
  • Page 65 To install memory module: Perform steps 1 through 3 of the previous section. Select an empty DIMM slot. If necessary, open the holding clips of the selected DIMM slot. Remove the new memory module from its protective packaging, handling it by the edges. Install the new memory module.
  • Page 66: Installing An Expansion Card

    Installing an expansion card This section explains how to install an expansion card. Altos G330 Mk2 has five PCI bus slots, namely: • One PCI Express x16 slot with x8 throughput (PCI-E 1 slot) • One PCI Express x8 slot with x4 throughput (PCI-E 2 slot) •...
  • Page 67 Caution: Do not discard the slot cover. If the expansion card is removed in the future, the slot cover must be reinstalled to maintain proper system cooling. Remove the expansion card from its protective packaging, handling it by the edges. Install the new expansion card.
  • Page 68 Connect the necessary cables to the expansion card as required. Observe the post-installation instructions described on page 30. When you turn on the system, the BIOS setup automatically detects and assigns resources to the new device (applicable only to Plug-and-Play expansion cards). 3 System upgrade...
  • Page 69: Installing The Bmc Module

    Installing the BMC module The optional BMC module allows system administrators to manage the Altos G330 Mk2 system remotely over a network. To install the BMC module: Perform the pre-installation instructions described on page 30. Locate the IPMI_1 slot. If necessary, remove any boards or cables that prevent access to it.
  • Page 70: Installing The Tpm Module

    Installing the TPM module The optional TPM module allows system administrators to enhance the security of Altos G330 Mk2 system. To install the TPM module: Perform the pre-installation instructions described on page 30. Locate the TPM module connector. If necessary, remove any boards or cables that prevent access to it.
  • Page 71: System Bios

    4 System BIOS...
  • Page 72 This chapter gives information about the system BIOS and discusses how to configure the system by changing the settings of the BIOS parameters.
  • Page 73: Bios Overview

    BIOS overview BIOS setup is a hardware configuration program built into the system's Basic Input/Output System (BIOS). Since most systems are already properly configured and optimized, there is no need to run this utility. You will need to run this utility under the following conditions. •...
  • Page 74: Entering Bios Setup

    Entering BIOS setup Turn on the server and the monitor. If the server is already turned on, close all open applications, then restart the server. During POST, press F2. If you fail to press F2 before POST is completed, you will need to restart the server.
  • Page 75: Bios Setup Navigation Keys

    BIOS setup navigation keys Use the following keys to move around the Setup utility. • Left and Right arrow keys – Move between selections on the menu bar. • Up and Down arrow keys – Move the cursor to the field you want.
  • Page 76: Main Menu

    Main menu Parameter Description System Time Set the system time following the hour-minute-second format. System Date Set the date following the weekday-month-day-year format. BIOS Version Version number of the BIOS setup utility BIOS Date Date when the BIOS setup utility was created Processor Technical specifications for the installed processor CPU Type...
  • Page 77: Advanced Menu

    Advanced menu The Advanced menu display submenu options for configuring the function of various hardware components. Select a submenu item, then press Enter to access the related submenu screen.
  • Page 78: Advanced Processor Options

    Advanced Processor Options Parameter Description CPU Type Processor model name CPU Speed The processor speed is the speed at which a microprocessor executes instructions. Clock speeds are expressed in megahertz (MHz), with 1 MHz being equal to 1 million cycles per second.
  • Page 79 Parameter Description Intel Select whether to enable the Intel Virtualization Virtualization Technology function. VT Technology allows a single platform to run multiple operating systems in independent partitions. Execute Disable Select whether to enable the Intel Execute Disable Bit (XD) function. The XD function allows the processor to divide the system memory into areas for storage of processor instructions or for storage of data.
  • Page 80: Memory Configuration

    Memory Configuration Parameter Description System Memory Total size of system memory detected during POST Extended Total size of extended memory detected during POST Memory DIMM Group A1, The size of memory installed on each of the FBD slots. A2, B1, B2 Status Memory Retest Select whether to delete the historical memory data log.
  • Page 81: Advanced Chipset Control

    Advanced Chipset Control Parameter Description Wake On LAN/ Select whether to wake up the system when a LAN or PME event is detected. Wake On Ring Select whether to wake up the system when an incoming call is detected on the modem.
  • Page 82: Pci Configuration

    PCI Configuration Parameter Description PCI Slot 1 - When enabled, this setting will initialize Option ROM the device expansion ROM for the related PCI slot. Onboard LAN Enable or Disable the onboard LAN Device Control by setting item to the desired value LAN Option Select whether to enable the selected ROM Scan...
  • Page 83: I/O Device Configuration

    I/O Device Configuration Parameter Description Serial Port A/B When enabled allows you to configure the serial port settings. When set to Auto allows the server’s BIOS or OS to select a configuration. When set to Disabled, displays no configuration for the serial port. Base I/O address Base I/O address and IRQ setting for the selected serial port...
  • Page 84: Ide Configuration

    Parameter Description Legacy USB Enables or disables support for legacy Support USB devices. IDE Configuration The IDE Configuration submenu lets you define the parameter settings related to the system hard drive(s). Parameter Description Serial ATA Select whether to enable support for SATA devices.
  • Page 85: I/O Channel 0/Secondary Master/Slave

    I/O Channel 0/Secondary Master/Slave Parameter Description Type Selects the drive type. Total Sectors Total number of sectors available in the selected hard drive. Maximum Maximum capacity of the selected hard drive. Capacity Multi-Sector Set the multi-Sector transfer mode. Transfers LBA Mode Selects the hard disk drive translation Control method.
  • Page 86 Parameter Description 32-bit I/O Enables or disables the 32-bit data transfer function Transfer Select a transfer mode to enhance hard Mode disk performance. Ultra DMA Selects DMA (Direct Memory Access) Mode mode. 4 System BIOS Option Disabled Enabled Fast PIO 4 Standard Fast PIO 1 Fast PIO 2...
  • Page 87: Floppy Configuration

    Floppy Configuration The Floppy Configuration submenu displays the type of floppy disk drive installed in the server.
  • Page 88: Boot Configuration

    Boot Configuration Parameter Description Boot-time Choose whether to display the boot-time Diagnostic diagnostic screen during POST. Screen Multiprocessor Select the multiprocessor (MP) specification Specification revision level. Note: Some operating system will require a 1.1 setting for compatibility reasons. POST Error Select whether to pause POST when a Pause boot-up error is detected.
  • Page 89 Parameter Description NumLock Select the NumLock behavior during boot-up. Security Mode Enable/Disable Security mode for PWR for PWR/RST button and RST button button Option Enabled Disabled...
  • Page 90: Security Menu

    Security menu The Security menu allows you to safeguard and protect the system from unauthorized use by setting up access passwords. There are three types of passwords that you can set: • Supervisor password Entering this password will allow the user to access and change all settings in the Setup Utility.
  • Page 91: Setting A System Password

    Parameter Description Supervisor This parameter indicates whether a Password Is supervisor password has been assigned. User Password Is This parameter indicates whether a user password has been assigned. Set Supervisor Press Enter to configure the supervisor password. Password Set User Press Enter to configure the user password.
  • Page 92: Changing A System Password

    Changing a system password Use the up/down keys to select a password parameter (Set Supervisor Password or Set User Password), then press Enter. Type the original password then press Enter. Type a new password then press Enter. Retype the password to verify the first entry then press Enter again.
  • Page 93: Server Menu

    Server menu Parameter System Management Console Redirection Event Log Configuration Description Displays basic system ID information, as well as BIOS and BMC firmware versions. Press Enter to access the related submenu. Displays console redirection-related settings. Press Enter to access the related submenu. Displays DMI event log-related settings.
  • Page 94: System Management

    System Management The System Management submenu is a simple display page for basic system ID information, as well as BIOS and BMC firmware versions. Items on this window are non-configurable. Parameter Clear Case Open Status Description Press Enter to select whether to clear case open status 4 System BIOS...
  • Page 95: Console Redirection

    Console Redirection Parameter Description COM Port Select whether to enable console Address redirection. Console redirection enables users to manage the system from a remote location. Baud Rate Select the baud rate for console redirection. Option Onboard COM A Onboard COM B Disabled 1200 2400...
  • Page 96 Parameter Description Console Select a terminal type to be used for Type console redirection. Flow Assign control for the console redirection Control flow. Continue Select whether to enable console C.R. After redirection after POST. POST 4 System BIOS Option VT100, VT100 8bit PC-ANSI 7bit VT100+...
  • Page 97: Event Log Configuration

    Event Log Configuration Parameter Description Clear All Event Press Enter then select whether to clear all entries in Logs the system event log. Log POST Sys. Select whether to enable the BIOS event Event log to be integrated in the system event log.
  • Page 98: Boot Menu

    Boot menu The Boot menu allows you to set the drive priority during system boot-up. BIOS setup will display an error message if the drive(s) specified is not bootable. By default, the server searches for boot devices in the following order: Floppy disk drive Optical disc drive Hard drive...
  • Page 99: Exit Menu

    Exit menu The Exit menu displays the various options to quit from the BIOS setup. Highlight any of the exit options then press Enter. Parameter Description Exit Saving Saves changes made and close the BIOS setup. Changes Exit Discarding Discards changes made and close the BIOS setup. Changes Load Setup Loads the default settings for all BIOS setup parameters.
  • Page 100 4 System BIOS...
  • Page 101: System Troubleshooting

    5 System troubleshooting...
  • Page 102 This chapter provides possible solutions for specific problems. If you cannot correct the problem, contact your local Acer representative or authorized dealer for assistance.
  • Page 103: Pre-Troubleshooting Procedure

    Pre-troubleshooting procedure If you encounter any problem, ensure first that the system has the latest BIOS version. In addition to the BIOS, also update any drivers used for components that you have installed in the system, such as video drivers, network drivers, and storage drivers. Resetting the system Before going through in-depth troubleshooting, attempt first to reset the system using one of the methods below.
  • Page 104: Initial System Startup Problems

    5 System troubleshooting Initial system startup problems Problems that occur at initial system startup are usually caused by an incorrect installation or configuration. Hardware failure is a less possible cause. If the problem you are experiencing is with a specific application, see the "There is problem with the software program"...
  • Page 105: Initial Troubleshooting Checklist

    Initial troubleshooting checklist Use the checklist below to eliminate the possible cause for the problem you’re encountering. • AC power is available at the wall outlet? • Is the power supply module properly installed? • Is the system power cord properly plugged into the power supply module socket? and connected to a NEMA 5-15R outlet for 100-120 V or a NEMA 6-15R outlet for 200-240 V? •...
  • Page 106: Hardware Diagnostic Testing

    Hardware diagnostic testing This section provides a detailed approach to identifying a hardware problem and its cause. Checking the boot-up status Caution: Before disconnecting any peripheral cables from the server, turn off the system and any peripheral devices. Failure to do so can cause permanent damage to the system and/or the peripheral device.
  • Page 107: Verifying The Condition Of The Storage Devices

    Verifying the condition of the storage devices As POST determines the system configuration, it tests for the presence of each storage device installed in the system. As each device is checked, its activity indicator should turn on green briefly. Check the activity indicators for the hard drive(s), DVD-ROM drive, floppy drive, and any other 5.25-inch device you may have installed.
  • Page 108: Component Troubleshooting

    Component troubleshooting Listed below are specific problems that may arise during the use of your server and their possible solutions. Power indicator does not light. Do the following: • Make sure the power supply module is properly installed. • Make sure the power cord is connected correctly. •...
  • Page 109 HDD activity indicator does not light. Do the following: • Make sure the HDD data and power cables are connected correctly. • Check that relevant switches and jumpers on the hard drive and on the backplane board (for hot-plugs HDD) are set correctly. DVD drive activity indicator does not light.
  • Page 110 Network connection indicators do not light. Do the following: • Check the cabling and network equipment to make sure that they are in proper condition. • Reinstall the network drivers. • Try another port or hub on the switch. Network activity indicators do not light. Do the following: •...
  • Page 111 If POST does not emit any beep code and characters still does not appear, the monitor or the video controller may be defective. Contact your local Acer representative or authorized dealer for technical assistance.
  • Page 112 5 System troubleshooting...
  • Page 113: Appendix A: Server Management Tools

    Appendix A: Server management tools...
  • Page 114 This appendix gives an overview of the different server management tools supported by your server.
  • Page 115: Server Management Overview

    Server management overview The server management tools supported by the Altos G330 Mk2 system is listed in the table below. Tool PhoenixBIOS Setup Utility ASM (Acer Server Management) Onboard SATA RAID Configuration Utility LSI MegaRAID SAS RAID Configuration Utility Function...
  • Page 116: Raid Configuration Utilities

    RAID configuration utilities RAID option for the Altos G330 Mk2 system is provided through either the onboard SATA controller or through a controller board option (LSI MegaRAID SAS RAID controller). Caution: Creating a RAID volume erases all data previously saved in the hard drives.
  • Page 117 Entering the onboard SATA RAID Configuration Utility During POST, press Ctrl-M in the LSI MegaRAID Software RAID information screen. Loading the onboard LSI SATA RAID default setting In the onboard LSI RAID Configuration Utility, select Objects from the Management menu. Select Adapter from the Objects list.
  • Page 118: Initializing The Raid Volume

    Select YES to save the configuration, then press any key to return to the Configuration menu. Initializing the RAID volume Press Esc to return to the Management menu. Select Initialize from the Management menu. All logical drives should be listed under Logical Drives. Press the space bar to select the drives for initialization.
  • Page 119 LSI MegaRAID SAS 8708ELP RAID Configuration Utility This section briefly shows how to create RAID with LSI MegaRAID SAS 8708ELP. To initialize the LSI MegaRAID SAS RAID Configuration Utility Turn on the server and the monitor. If the server is already turned on, close all open applications, then restart the server.
  • Page 120: Starting Lsi Megaraid Sas Raid Configuration Utility

    10 Click Yes to initialize the new logical drives. All the created logical drives will be listed. 11 Click on Home to revert to the Configuration menu. 12 Select Exit, then Yes. 13 Press Ctrl+Alt+Del to reboot the system. Proceed to the installation of the operating system. Refer to the user documentation that came with your OS for related instructions.
  • Page 121: Creating A Raid Volume

    Exit the configuration utility and press <Ctrl> + <Alt> + <Del> to reboot the server. Creating a RAID volume 1.Select Configuration from Management Menu. Select New Configuration from the Configuration Menu. An array selection window displays the devices connected to the current controller.
  • Page 122 Select a drive marked as READY and press Enter. Select Make Hot Spare and press Enter. Select Yes then you will see the HDD is changed from READY to HOTSP. Press ESC to return to the Management Menu. Save and Exit LSI RAID Configuration Utility When RAID configuration, initialization and assigning hot spare is completed, press ESC in the Management Menu and select YES to exit the RAID Configuration Utility.
  • Page 123: Index

    Index Numerics 5.25 inch device bays install location supported devices Basic Input/Output System, see BIOS BIOS clear CMOS jumper CMOS RAM configure overview recovery jumper BIOS Setup Advanced Chipset Control Advanced menu Advanced Processor Options 60 Boot Configuration Boot menu Console Redirection enter Setup Event Log Configuration...
  • Page 124 heat sink-fan install remove hot-plug HDD activity indicator backplane board install remove HSF, see heat sink-fan I/O port connections Intel processor technologies XD function LAN port location specifications troubleshooting LED indicators front panel HDD carrier LAN port LSI MegaRAID SAS RAID Configura- tion Utility mechanical specifications chassis...
  • Page 125 location server management specification tools side panel release latch remove specification chipset hardware monitoring I/O ports mechanical media storage memory networking operating system PCI interface power supply processor server management system cooling video controller supervisor password system boards backplane board BMC module system fan cable connector...