Chapter 2 Appendices; Troubleshooting; Updating The Software; Connectors - Teldat 3ge Installation Manual

Teldat S.A.

Chapter 2 Appendices

2.1 Troubleshooting

The following table can help you solve problems when installing the device. If you cannot solve the problem, contact
your dealer for more information.
Symptom
None of the LEDs light up.
The LAN LED never lights up in
yellow.
The STATUS LED is on steady
red.
The WWAN LED is off.
The STATUS LED is blinking in
red and the LAN LED is blinking
in green.
The STATUS LED is blinking in
yellow.
The STATUS LED is green,
however there is no access to
the network.
The WWAN LED is blinking in
green.
The router doesn't start up due
to a configuration error or you
wish to restore the factory set-
tings.

2.2 Updating the software

The Teldat-3Ge can be updated to newer versions. Please contact your dealer for further details on new versions.
The firmware upgrade is carried out through a conventional TFTP file transfer. You will need a TFTP server where
the Teldat-3Ge can download its firmware image. This server can actually be hosted in the current access router.
Both the firmware image and the TFTP server IP address are configured in the Teldat-3Ge on startup during DHCP
negotiation.

2.3 Connectors

2.3.1 LAN Connector

10/100-BASET automatic detection
Half/full duplex automatic negotiation
Teldat-3Ge Installation Manual
Solution
Check the power supply to the device (power source, main power outlet, POE
power configuration, etc.).
Check the Ethernet cable and the connection to the network.
Get your technical service to check the WWAN module location or change it.
Get your technical service to check the WWAN module location or change it.
Check your router's DHCP configuration.
Check your router's PPPoE or L2TP configuration.
Check that the SIM card has been inserted correctly.
Check that the SIM card PIN is correct.
Check the status of the WWAN LED.
Check that the SIM card has been inserted correctly.
Check that the PIN is correct.
Check that you have configured the correct parameters to register correctly on the
network.
To restore the factory settings, you need to carry out the following procedure three
consecutive times.
Press the reset button while the STATUS LED remains lit up in red at the begin-
ning of router start up.
2 Appendices
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