Troubleshooting The Sky Connect Systems; Appendix A Troubleshooting - EMS Sky Connect Series Installation Manual

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APPENDIX A Troubleshooting

TROUBLESHOOTING THE SKY CONNECT SYSTEMS

Description of Problem
TRACKER SYSTEMS
Tracker System light flashes software
rev, shortly thereafter the light goes
solid and remains solid.
There are no transmissions and the light
never winks even when it's sending
interval has been passed.
After running the Tracker Setup software
the boxes in the window do not populate.
Table 12
Possible Causes
Verify that you are not currently connected
to the Tracker Setup Program, or the
diagnostic port.
If a separate Data connector (9 wire for PC
calls) has been installed, check shielding of
the cable. You may need to install an
Icarus Instruments data feed through
connector.
Contact Technical Support.
Make sure that you waited the full 2
minutes to allow the transceiver to
complete the power on test before starting
the Tracker Setup software.
Make sure you have a true 9 pin serial port
connection, and that you are not using a
USB adapter.
Call tech support.
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1616-964-12
Date: 7/27/2011
Rev. 2.1