Toyota Highlander Hybrid 2017 Owner's Manual page 609

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If the spare tire cannot be lowered
If the spare tire cannot be lowered, it may not have been stowed properly.
Perform the following procedure:
Fully tighten the spare tire clamp bolt
1
by turning the jack handle clockwise
until two clicks are heard and the jack
handle skips.
Turn the jack handle counterclock-
2
wise to lower the spare tire.
If the spare tire still cannot be low-
ered, attempt to fully tighten the spare
tire clamp bolt again by turning the
jack handle clockwise. Then turn it
counterclockwise at least 2 turns to
lower the spare tire.
If the spare tire still cannot be lowered, the wire cable may be severed.
Have the vehicle inspected by your Toyota dealer.
HIGHLANDER_HV_U (OM48F12U)
8-2. Steps to take in an emergency
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