Troubleshooting; Troubleshooting Overview; General Issues - HP ProLiant Gen8 User Manual

Troubleshooting

Troubleshooting overview

This section describes common installation and operational issues in Intelligent Provisioning, and
provides directions for corrective action, where possible.

General issues

• When a profile containing OS settings is deployed on a server which does not have disks connected,
the OS settings are applied and the installation is interrupted without displaying a There are no
physical disks attached error message to indicate a problem has occurred.
Suggested action: Attach the disks and retry.
• When selecting the Secure Erase option for Onboard NAND Flash, the Active Health System (AHS)
log option is also selected by default. However, the AHS secure erase process does not initiate with
the Onboard NAND Flash option in the Erase Utility.
Suggested action: The process is working as designed.
• While performing offline flashing with Service Pack for ProLiant (SPP), the System Information page
does not display information for Infiniband cards.
Suggested action: You can see system information by booting a full operating system and running
Insight Diagnostics, which shows what hardware is connected.
• On the OS selection page, if you select ESX as the OS family, Manual install as the installation type,
and insert a CD for the ESX/ESXi OS, the Continue arrow is not enabled on the OS selection page
when the server is not connected to the network.
Suggested action: You must be connected to an operational network if you are installing the ESX/
ESXi operating system. Either resume installation when the network is operational, or connect the
networking ports to a functioning network before continuing.
• Intelligent Provisioning is not able to install the drivers for the LPe1605 16Gb card to see the boot
LUNs while installing Red Hat Enterprise Linux 5.10 and Microsoft Windows Server 2008 R2 operating
systems on BL420c Gen8 and BL465c Gen8 servers, respectively.
Suggested action: This is not supported. The LPe1605 16Gb LUN is not usable as a boot controller
because the drivers are not available in the correct form.
• The OS-recommended DVD is acting as a manual installation when the server is set up to be
password protected.
Suggested action: The Intelligent Provisioning installation process is working as designed. Because
the system is password protected, no changes can be applied that will bypass this issue.
• Unable to use Network share/FTP source media for installing Intelligent Provisioning.
Suggested action: Use DVD/USB source media for installations in place of Network share/FTP
source media.
Troubleshooting 59