Downloading Active Health System Data; Logging In To Active Health System Viewer - HP ProLiant Gen8 User Manual

Downloading Active Health System data

HPE Support uses the Active Health System (AHS) log file for problem resolution.
The high level steps for submitting a case are:
1. Download an AHS Log from the server experiencing a support issue using the following procedure.
2. Upload the AHS Log to the Active Health System Viewer (http://www.hpe.com/servers/AHSV). See
Uploading an AHS log to AHVS.
3. Review the Fault Detection Analytics for any self-repair actions/recommendations. See the AHSV User
Guide for more information.
4. Create a support case using the AHSV Navigation menu. See the AHSV User Guide for more
information.
Use the Active Health System Log screen to download AHS telemetry data from the server onto a USB
key in the form of an AHS log file case number or a default string with an .ahs extension. Use this screen
to select the duration for which data needs to be extracted and the USB key as destination media. You
can select a specific start and end date to limit the duration of data extraction.
If connected through iLO, locally connected USB keys shared through virtual devices can also be used for
saving AHS log information.
Using the Intelligent Provisioning Active Health System Download option
Procedure
1. Insert a USB key into the server.
2. Press the F10 key to boot to Intelligent Provisioning during server boot.
3. Click Active Health System download from the Intelligent Provisioning Maintenance screen.
4. In the Active Health System download screen, select the USB key from the drop down list.
NOTE:
If you inserted the USB key after launching Active Health System Download, click Rescan.
5. Select the duration of data retrieval from the menu. Hewlett Packard Enterprise recommends retrieving
seven days of data, which creates a 10 to 15 MB file.
6. Enter contact information (optional) in the form provided. The contact information helps customer
services to provide better assistance.
7. Click Download to save the data to the USB key.
Once the data has been downloaded, upload it to the Active Health System Viewer. See Uploading an
AHS log to AHVS for information about uploading AHS logs.

Logging in to Active Health System Viewer

Procedure
1. To access the AHSV web page, go to http://www.hpe.com/servers/ahsv in a supported browser.
Supported browsers include:
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