Data Collected By Hpe Remote Support - HP ProLiant Gen8 User Manual

When you use the embedded remote support feature, choose from the following configuration options:
Insight Online direct connect and Insight Remote Support central connect.
Insight Online direct connect
Register a server directly with Insight Online without the need to set up an Insight Remote Support
centralized host server in your local environment. Insight Online will be your primary interface for remote
support information.
Insight Online is a Hewlett Packard Enterprise Support Center feature that enables you to view your
remotely monitored devices anywhere, anytime. It provides a personalized dashboard for simplified
tracking of IT operations and support information, including a mobile dashboard for monitoring when you
are on the go.
Insight Remote Support central connect
Register a server with Hewlett Packard Enterprise through an Insight Remote Support centralized host
server in your local environment. All configuration and service event information is routed through the
host server. This information can be viewed by using the local Insight RS Console or the web-based view
in Insight Online (if it is enabled in Insight RS).
Device support
Embedded remote support registration is supported for the following device types:
Insight Online direct connect
• ProLiant Gen8 servers
• ProLiant Gen9 servers
Insight Remote Support central connect
• ProLiant Gen8 servers
• ProLiant Gen9 servers
If you use HPE OneView to manage your environment, use HPE OneView to register for remote support.
For more information, see the HPE OneView user guide.

Data collected by HPE remote support

When a server is registered for remote support, iLO collects Active Health System and server
configuration information, and then iLO or the Insight RS host server sends this information to Hewlett
Packard Enterprise. Active Health System information is sent every 7 days, and configuration information
is sent every 30 days. The following information is included:
• Registration—During server registration, iLO collects data to uniquely identify the server hardware.
Registration data includes the following:
◦ Server model
◦ Serial number
◦ iLO NIC address
• Service events—When service events are recorded, iLO collects data to uniquely identify the relevant
hardware component. Service event data includes the following:
10 Data collected by HPE remote support