Registering For Remote Support After The Initial Configuration And Registration Tasks - HP ProLiant Gen8 User Manual

To ensure successful remote support operation, complete the following steps after you install the system
software:
• Optional: Verify that the server operating system is running and AMS is installed.
• Hewlett Packard Enterprise recommends installing AMS. For more information, see the iLO 4 user
guide.
•
• AMS is installed automatically if you use the Intelligent Provisioning Recommended installation
method for Windows installation.
• Proactive Care customers only: AMS installation is required to receive the following Proactive Care
services features: Proactive Scan Report and Firmware and Software Version Report.
• Using AMS is one way in which iLO can obtain the server name. If iLO cannot obtain the server name,
the displayed server name in Insight Online and Insight RS is derived from the server serial number.
• If you did not install AMS, do one of the following to ensure that the server name is displayed correctly
in Insight Online and Insight RS:
◦ For Windows systems only, start the operating system. Insight Online and Insight RS will use the
Windows computer name to identify the server.
◦ Configure the Server Name on the Administration > Access Settings page in the iLO web
interface.
To protect your privacy, do not use sensitive information in the names of your ProLiant servers.
When you register a server for remote support, the server name is displayed in Insight Online and
Insight RS.
• Verify that the ProLiant iLO 3/4 Channel Interface Driver is installed.
• This driver is installed automatically if you use the Intelligent Provisioning Recommended installation
method for Windows installation.
• This driver ships standard with SUSE Linux Enterprise Server 11 and 12 and Red Hat Enterprise Linux
6 and 7, and it is automatically loaded.
• For more information, see the iLO 4 user guide.

Registering for remote support after the initial configuration and registration tasks

If you want to register this server for remote support after the initial configuration and registration tasks:
Procedure
1. Select Register Later on the registration page.
2. Click the Continue right arrow.
3. When you are ready to register this server for remote support, navigate to the Perform Maintenance
screen and select HPE Insight Remote Support.
4. For registration instructions, see Registering for Insight Online direct connect on page 12 and
Registering for Insight Remote Support central connect on page 15.
16 Registering for remote support after the initial configuration and registration tasks