HP ProLiant MicroServer Gen8 Maintenance And Service Manual
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HP ProLiant MicroServer Gen8 Maintenance And Service Manual

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HP ProLiant MicroServer Gen8
Maintenance and Service Guide
Abstract
This document is for an experienced service technician. It is helpful if you are qualified in the servicing of computer equipment and trained in
recognizing hazards in products with hazardous energy levels and are familiar with weight and stability precautions.
Part Number: 718901-002
July 2014
Edition: 2

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Summary of Contents for HP ProLiant MicroServer Gen8

  • Page 1 HP ProLiant MicroServer Gen8 Maintenance and Service Guide Abstract This document is for an experienced service technician. It is helpful if you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels and are familiar with weight and stability precautions.
  • Page 2 © Copyright 2013, 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

  • Page 3: Table Of Contents

    DIMMs ..............................49 Heatsink ..............................50 Processor ............................... 52 System board ............................54 System battery ............................61 HP Trusted Platform Module ........................62 Troubleshooting .......................... 63 Troubleshooting resources ........................63 Diagnostic tools .......................... 64 Product QuickSpecs ..........................64 HP Insight Diagnostics ..........................64...
  • Page 4 Environmental specifications ........................81 Server specifications ..........................81 Power supply specifications ........................81 HP 150 W Integrated Power Supply specifications ................82 HP 200 W Integrated Power Supply specifications ................82 Acronyms and abbreviations ......................83 Documentation feedback ......................85 Index ............................

  • Page 5: Customer Self Repair

    HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective part back to HP within a defined period of time, normally five (5) business days. The defective part must be returned with the associated documentation in the provided shipping material.
  • Page 6 HP sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica HP (o un centro di servizi o di assistenza HP) identifica il guasto come riparabile mediante un ricambio CSR, HP lo spedirà direttamente al cliente per la sostituzione.
  • Page 7 La mancata restituzione del componente può comportare la fatturazione del ricambio da parte di HP. Nel caso di riparazione da parte del cliente, HP sostiene tutte le spese di spedizione e resa e sceglie il corriere/vettore da utilizzare.
  • Page 8 Si, durante la fase de diagnóstico, HP (o los proveedores o socios de servicio de HP) identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR, HP le enviará dicho componente directamente para que realice su sustitución. Los componentes CSR se clasifican en dos categorías:...
  • Page 9 HP podrá cobrarle por el de sustitución. En el caso de todas sustituciones que lleve a cabo el cliente, HP se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio.
  • Page 10 Opcional – Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
  • Page 11 No caso desse serviço, a substituição de peças CSR é obrigatória. Se desejar que a HP substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço. Customer self repair 11...
  • Page 12 Customer self repair 12...
  • Page 13 Customer self repair 13...
  • Page 14 Customer self repair 14...

  • Page 15: Illustrated Parts Catalog

    * When no drive is installed in the non-hot-plug drive carrier, it serves as a blank for a non-hot-plug drive configuration. Mandatory—Parts for which customer self repair is mandatory. If you request HP to replace these parts, you will be charged for the travel and labor costs of this service.
  • Page 16 Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you require that HP replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product.
  • Page 17 Optional: Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.

  • Page 18: System Components

    2 TB drive* 659570-001 Mandatory e) 3 TB drive* 628183-001 Mandatory Power supplies — — a) HP 150 W Integrated Power Supply 724496-001 Mandatory b) HP 200 W Integrated Power Supply* 724497-001 Mandatory System battery, 3.3-V lithium 234556-001 Mandatory...
  • Page 19 Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you require that HP replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product.
  • Page 20 Optional: Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
  • Page 21 Illustrated parts catalog 21...

  • Page 22: Removal And Replacement Procedures

    You need the following items for some procedures: • T-10/T-15 Torx screwdriver (on page 75) • HP Insight Diagnostics (on page 64) Safety considerations Before performing service procedures, review all the safety information. Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts.

  • Page 23: Server Warnings And Cautions

    CAUTION: When installing hardware or performing maintenance procedures requiring access to internal components, HP recommends that you first back up all server data to avoid loss. Preparation procedures To access some components and perform certain service procedures, perform one or more of the following procedures: •...

  • Page 24: Power Down The Server

    • Remove the front bezel (on page 26). • Remove the chassis cover (on page 27). • Remove the system board assembly (on page 29). Power down the server Before powering down the server for any upgrade or maintenance procedures, perform a backup of critical server data and programs.

  • Page 25: Open The Front Bezel

    Open the front bezel If the front bezel is not secured from inside the chassis, open the bezel. If the front bezel is secured from inside the chassis, do the following (Perform steps 1 to 3 only if the server is turned on.): Power down the server (on page 24).

  • Page 26: Remove The Front Bezel

    Open the front bezel. Remove the front bezel If the front bezel is not secured from inside the chassis, open the front bezel, and then release the hinges from the front panel. If the front bezel is secured from inside the chassis, do the following (Perform steps 1 to 3 only if the server is turned on.): Power down the server (on page 24).

  • Page 27: Remove The Chassis Cover

    Slide the release tab upward to unlock the front bezel from the chassis. Open the front bezel. Release the bezel hinges from the front panel. Remove the chassis cover Power down the server (on page 24). Disconnect the power cord from the AC source. Disconnect the power cord from the server.

  • Page 28: Install The Chassis Cover

    Slide the chassis cover toward the rear panel, and then lift it to remove it from the chassis. Install the chassis cover Align the installation markers on the chassis cover with those located on the front edge of the chassis, and then slide the chassis cover back onto the server.

  • Page 29: Remove The System Board Assembly

    Power up the server. Remove the system board assembly Power down the server (on page 24). Disconnect the power cord from the AC source. Disconnect the power cord from the server. Remove the chassis cover (on page 27). It is recommended that you take a picture of the current system board cable connections for reference during server reassembly.
  • Page 30 Press the system board tray latch. Slide the system board assembly completely out of the chassis. Removal and replacement procedures 30...

  • Page 31: Install The System Board Assembly

    Install the system board assembly Slide the system board assembly into the chassis. Connect all cables disconnected from the system board and/or expansion board. Drive carrier CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank.

  • Page 32: Lff Non-Hot-Plug Drive

    LFF non-hot-plug drive CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. To remove the component: Back up all server data on the drive. Power down the server (on page 24).
  • Page 33 Release the bezel hinges from the front panel. Remove the drive. Remove the drive from the carrier. To replace the component, reverse the removal procedure. Removal and replacement procedures 33...

  • Page 34: Optical Drive Blank

    Optical drive blank To remove the component: Power down the server (on page 24). Disconnect the power cord from the AC source. Disconnect the power cord from the server. Remove the chassis cover (on page 27). Press the optical drive blank release latches, and then pull the blank out of the drive bay. To replace the component, reverse the removal procedure.

  • Page 35: Flash-Backed Write Cache Procedures

    Press the optical drive release lever, and then push the drive out of the bay. To replace the component, reverse the removal procedure. Flash-backed write cache procedures The following types of procedures are provided for the FBWC option: • Removal and replacement of failed components: Removing the cache module ("FBWC module"...

  • Page 36: Capacitor Pack

    Remove the chassis cover (on page 27). CAUTION: When connecting or disconnecting the capacitor pack cable, the connectors on the cache module and cable are susceptible to damage. Avoid excessive force and use caution to avoid damage to these connectors. Disconnect the capacitor pack cable from the cache module.
  • Page 37 Disconnect the power cord from the AC source. Disconnect the power cord from the server. Remove the chassis cover (on page 27). If the existing cache module is connected to a capacitor pack, observe the FBWC module LEDs: If a backup is in progress, wait for the backup to complete. If the backup is complete, or if the cache has failed, remove the controller from the server, and then continue with the next step.

  • Page 38: Recovering Data From The Flash-Backed Write Cache

    Set up a recovery server using an identical server model. Do not install any internal drives or FBWC in this server. (HP recommends this option.) Find a server that has enough empty drive bays to accommodate all the drives from the failed server and that meets all the other requirements for drive and array migration.
  • Page 39 To detach the cover from the chassis, push the latches toward the front. Remove the power button/LED module: Release the module cable from the top chassis clips. Remove the module bracket screw. Remove the module bracket. Removal and replacement procedures 39...
  • Page 40 Press the two module latches together, and then pull the module from the chassis. Remove the front USB module: Remove the USB module screw. Pull the USB module out of the chassis. Remove the front I/O module assembly: Pull the blue loop to disconnect the front I/O module cable from the system board. Release the cable from the two chassis cable clips located on the underside of the drive cage.

  • Page 41: Ambient Temperature Sensor Cable

    Release the cable from the left-side cable clip. Pull the module cable out through the top chassis opening. Pull the entire assembly out of the front USB module chassis opening. To replace the component, reverse the removal procedure. Ambient temperature sensor cable To remove the component: Power down the server (on page 24).

  • Page 42: Lff Non-Hot-Plug Drive Cable Assembly

    Remove the ambient temperature sensor cable: Open the left-side chassis cable clip. If more working room is required, disconnect the following cables from the system board: — System board power cable — Optical drive SATA cable — Mini-SAS cable Pull the brown loop to disconnect the sensor cable from the system board. Detach the cable end with the rubber stopper from the chassis.
  • Page 43 To remove the component: Power down the server (on page 24). Disconnect the power cord from the AC source. Disconnect the power cord from the server. Open the front bezel (on page 25). Remove all drives ("LFF non-hot-plug drive" on page 32) and drive carriers ("Drive carrier"...
  • Page 44 Pull the drive power cable out from the top chassis opening. Disconnect the drive power cable from the PSU 4-pin drive power connector. Pull the drive power cable out from the right side chassis opening. Release the Mini-SAS cable from the chassis: Removal and replacement procedures 44...
  • Page 45 Disconnect the Mini-SAS cable from the system board or from a storage controller. Pull the Mini-SAS cable out from the left side chassis opening toward the right side one until the cable is released from the chassis. Remove the non-hot-plug drive cable assembly: Remove the bracket screws.

  • Page 46: System Fan

    Pull the cable assembly out of the chassis. To replace the component, reverse the removal procedure. System fan To remove the component: Power down the server (on page 24). Disconnect the power cord from the AC source. Disconnect the power cord from the server. Remove the chassis cover (on page 27).

  • Page 47: Integrated Power Supply

    Integrated power supply WARNING: To reduce the risk of personal injury from hot surfaces, allow the power supply or power supply blank to cool before touching it. To remove the component: Power down the server (on page 24). Disconnect the power cord from the AC source. Disconnect the power cord from the server.

  • Page 48: Expansion Board

    Remove the power supply. To replace the component, reverse the removal procedure. Expansion board To remove the component: Power down the server (on page 24). Disconnect the power cord from the AC source. Disconnect the power cord from the server. Remove the chassis cover (on page 27).

  • Page 49: Dimms

    Remove the expansion board. To replace the component, reverse the removal procedure. DIMMs To remove the component: Power down the server (on page 24). Disconnect the power cord from the AC source. Disconnect the power cord from the server. Remove the chassis cover (on page 27). Open the DIMM slot latches.

  • Page 50: Heatsink

    Heatsink To remove the component: Power down the server (on page 24). Disconnect the power cord from the AC source. Disconnect the power cord from the server. Remove the chassis cover (on page 27). Remove the system board assembly (on page 29). WARNING: To reduce the risk of personal injury from hot surfaces, allow the heatsink to cool before touching it.
  • Page 51 Remove the thermal interface protective cover from the heatsink. CAUTION: Heatsink retaining screws should be tightened or loosened in diagonally opposite pairs (in an "X" pattern). Do not overtighten the screws as this can damage the board, connectors, or screws. Use the wrench supplied with the system to reduce the possibility of overtightening the screws.

  • Page 52: Processor

    Press the Power On/Standby button. The server exits standby mode and applies full power to the system. The system power LED changes from amber to green. Processor WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.
  • Page 53 CAUTION: Failure to completely open the processor locking lever prevents the processor from seating during installation, leading to hardware damage. CAUTION: THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. To avoid damage to the system board: Do not touch the processor socket contacts.

  • Page 54: System Board

    Apply all the grease to the top of the processor in the following pattern to ensure even distribution. Install the heatsink ("Heatsink" on page 50). Install the system board assembly (on page 31). Install the chassis cover (on page 28). Connect each power cord to the server.
  • Page 55 Loosen one pair of diagonally opposite screws halfway, and then loosen the other pair of screws. Completely loosen all screws in the same sequence. Remove the heatsink from the processor backplate. CAUTION: To avoid damage to the processor, do not touch the bottom of the processor, especially the contact area.
  • Page 56 Remove the failed system board. To replace the system board: Install the system board. CAUTION: Failure to completely open the processor locking lever prevents the processor from seating during installation, leading to hardware damage. CAUTION: To avoid damage to the processor, do not touch the bottom of the processor, especially the contact area.
  • Page 57 Open the processor locking lever, and then open the processor retaining bracket. Remove the processor socket cover. CAUTION: THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. To avoid damage to the system board: Do not touch the processor socket contacts. •...
  • Page 58 Install the processor. Use the notches on both sides of the processor to properly align it into the socket. CAUTION: Be sure to close the processor socket retaining bracket before closing the processor locking lever. The lever should close without resistance. Forcing the lever closed can damage the processor and socket, requiring system board replacement.
  • Page 59 Finish the installation by completely tightening the screws in the same sequence. CAUTION: When returning a damaged system board to HP, always install all processor socket covers to prevent damage to the processor sockets and system board. Removal and replacement procedures 59...
  • Page 60 Install the processor socket cover on the failed system board. Install the system board assembly (on page 31). Install the DIMMs. If removed, install the expansion board. Install the chassis cover (on page 28). Connect the power cord to the server. Connect the power cord to the AC power source.

  • Page 61: System Battery

    System battery If the server no longer automatically displays the correct date and time, then replace the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years. WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack.

  • Page 62: Hp Trusted Platform Module

    If you suspect a TPM board failure, leave the TPM installed and remove the system board ("Remove the system board assembly" on page 29). Contact an HP authorized service provider for a replacement system board and TPM board. Removal and replacement procedures 62...

  • Page 63: Troubleshooting

    • Simplified Chinese (http://www.hp.com/support/ProLiant_TSG_v1_sc) The HP ProLiant Gen8 Troubleshooting Guide, Volume II: Error Messages provides a list of error messages and information to assist with interpreting and resolving error messages on ProLiant servers and server blades. To view the guide, select a language: •...

  • Page 64: Diagnostic Tools

    QuickSpecs on the HP website (http://www.hp.com/go/qs). HP Insight Diagnostics HP Insight Diagnostics is a proactive server management tool, available in both offline and online versions, that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify server installations, troubleshoot problems, and perform repair validation.

  • Page 65: Hp Rom-Based Setup Utility

    HP Insight Remote Support is available as part of HP Warranty, HP Care Pack Service, or HP contractual support agreement. HP ROM-Based Setup Utility RBSU is a configuration utility embedded in HP ProLiant servers that performs a wide range of configuration activities that can include the following: •...

  • Page 66: Internal Usb Functionality

    ASR is a feature that causes the system to restart when a catastrophic operating system error occurs, such as a blue screen, ABEND (does not apply to HP ProLiant DL980 Servers), or panic. A system fail-safe timer, the ASR timer, starts when the System Management driver, also known as the Health Driver, is loaded. When the operating system is functioning properly, the system periodically resets the timer.

  • Page 67: Component Identification

    Component identification Front panel components Item Description USB 2.0 connectors Optical drive (optional) Drive bays (inside) Front bezel Component identification 67...

  • Page 68: Front Panel Leds And Buttons

    Front panel LEDs and buttons Item Description Status Power On/Standby button Solid green = System on and system power LED Flashing green (1 Hz/cycle per sec) = Performing power on sequence Solid amber = System in standby Off = No power present* NIC status LED Solid green = Link to network Flashing green (1 Hz/cycle per sec) = Network active...

  • Page 69: Rear Panel Components

    Rear panel components Item Description Kensington security slot Power supply Serial number/iLO information tag* Power cord connector Dedicated iLO connector Video connector USB 3.0 connectors USB 2.0 connectors NIC connector 2 NIC connector 1/shared iLO connector System fan * The serial number/iLO information tag shows the server serial number and the default iLO account information. The same information is printed on separate labels located on the rear panel.

  • Page 70: Rear Panel Leds And Buttons

    Rear panel LEDs and buttons Item Description Status NIC link LED Solid green = Link exists Off = No link exists NIC status LED Solid green = Link to network Flashing green (1 Hz/cycle per sec) = Network active Off = No network activity System board components Component identification 70...
  • Page 71 Item Description Fan connector DIMM slots Front I/O connector Processor socket TPM connector System battery Mini-SAS connector Optical drive SATA connector Ambient temperature sensor connector 24-pin system board power connector Internal USB 2.0 connector microSD card slot NMI header PCIe2 x16 (8, 4, 1) slot System maintenance switch Component identification 71...

  • Page 72: Dimm Slot Locations

    DIMM slot locations DIMM slots are numbered sequentially (1 through 4) for the processor. The supported AMP modes use the letter assignments for population guidelines. System maintenance switch Position Default Function Off = iLO security is enabled. On = iLO security is disabled. Off = System configuration can be changed.

  • Page 73: Nmi Functionality

    To force the system to invoke the NMI handler and generate a crash dump log, do one of the following: • Use the iLO Virtual NMI feature. • Short the NMI header ("System board components" on page 70). For more information, see the HP website (http://www.hp.com/support/NMI). Drive numbering The server supports four LFF non-hot-plug SATA drives. Component identification 73...

  • Page 74: Fbwc Module Led Definitions

    FBWC module LED definitions The FBWC module has three single-color LEDs (one amber and two green). The LEDs are duplicated on the reverse side of the cache module to facilitate status viewing. 1 - Amber 2 - Green 3 - Green Interpretation The cache module is not powered.

  • Page 75: Fan Location

    Fan location The server has one system fan located at the rear of the server. T-10/T-15 Torx screwdriver The server includes a T-10/T-15 Torx screwdriver located on the front panel. Use this screwdriver to loosen screws during hardware configuration procedures. Component identification 75...

  • Page 76: Cabling

    For information on cabling peripheral components, refer to the white paper on high-density deployment at the HP website (http://www.hp.com/products/servers/platforms). CAUTION: When routing cables, always be sure that the cables are not in a position where they can be pinched or crimped.

  • Page 77: Capacitor Pack Cabling

    • Mini-SAS cable connected to controller board Item Description 4-pin power cable (connected to the PSU P2 cable) Mini-SAS cable Capacitor pack cabling Cabling 77...

  • Page 78: Optical Drive Cabling

    Optical drive cabling Item Description 4-pin power connector (connected to the PSU P3 cable) of the optical drive SATA Y-cable Common end of the optical drive SATA Y-cable SATA connector of the optical drive SATA Y-cable Front I/O assembly cabling Cabling 78...

  • Page 79: Ambient Temperature Sensor Cabling

    Ambient temperature sensor cabling System fan cabling Cabling 79...

  • Page 80: Power Supply Cabling

    Power supply cabling Item PSU cable marker Description 4-pin optical drive power cable 4-pin drive power cable 24-pin system board power cable Cabling 80...

  • Page 81: Specifications

    Depending on the installed options and/or the regional location where the server was purchased, the server is configured with one of the following power supplies: • HP 150 W Integrated Power Supply (non-hot-plug, non-redundant) ("HP 150 W Integrated Power Supply specifications"...

  • Page 82: Hp 150 W Integrated Power Supply Specifications

    HP 150 W Integrated Power Supply specifications Specification Value — Input requirements 100 V AC to 240 V AC Rated input voltage 50 Hz to 63 Hz Rated input frequency 3.5 A at 100 V AC Rated input current < 192W at 100 V AC Rated input power <...

  • Page 83: Acronyms And Abbreviations

    Advanced Memory Protection Automatic Server Recovery Customer Self Repair DDR3 double data rate-3 FBWC flash-backed write cache HP SIM HP Systems Insight Manager Integrated Lights-Out Integrated Management Log large form factor LV DIMM low-voltage DIMM nonmaskable interrupt Acronyms and abbreviations 83...
  • Page 84 RBSU ROM-Based Setup Utility RDIMM registered dual in-line memory module serial attached SCSI SATA serial ATA Secure Digital HP Service Pack for ProLiant Trusted Platform Module UDIMM unregistered dual in-line memory module universal serial bus Acronyms and abbreviations 84...

  • Page 85: Documentation Feedback

    Documentation feedback HP is committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback (mailto:docsfeedback@hp.com). Include the document title and part number, version number, or the URL when submitting your feedback.

  • Page 86: Index

    HP Insight Diagnostics survey functionality 64 crash dump analysis 73 HP Insight Remote Support software 64 customer self repair (CSR) 5 HP Systems Insight Manager (SIM) 64, 65 HP technical support 5 humidity 81 data recovery 38 diagnostic tools 64, 66...
  • Page 87 Kensington security slot 69 QuickSpecs 64 LED, system power 68 rear panel buttons 70 LEDs, drive 68 rear panel components 69 LEDs, FBWC module 74 rear panel LEDs 70 LEDs, front panel 68 recovering the data from the cache 38 LEDs, NIC 68, 70 re-entering the server serial number 54 LEDs, rear panel 70...
  • Page 88 USB connector 70 USB support 65 utilities 64 video connector 70 warnings 23 weight 81 Index 88...

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