Hpe Proactive Care Service; Prerequisites For Remote Support Registration - HP ProLiant Gen8 User Manual

◦ Server model
◦ Serial number
◦ Part number of the hardware component
◦ Description, location, and other identifying characteristics of the hardware component
• Configuration—During data collection, iLO collects data to enable proactive advice and consulting.
Configuration data includes the following:
◦ Server model
◦ Serial number
◦ Processor model, speed, and utilization
◦ Storage capacity, speed, and utilization
◦ Memory capacity, speed, and utilization
◦ Firmware/BIOS
◦ Installed drivers, services, and applications (if AMS is installed)
• Active Health System—During data collection, iLO collects data about the health, configuration, and
runtime telemetry of the server. This information is used for troubleshooting issues and closed-loop
quality analysis.
For information about data collection, see the iLO user guide.

HPE Proactive Care service

HPE Proactive Care service customers must register their servers for remote support to receive the
following Proactive Care features: Proactive Scan Report and Firmware and Software Version Report.
• The direct connect option requires the installation of AMS.
• The central connect option requires the installation of AMS or the SNMP/WBEM agents.
For more information, see the following website: .

Prerequisites for remote support registration

Procedure
1. The server supports embedded remote support registration through Intelligent Provisioning.
2. Your environment meets the requirements for remote support registration.
For more information, see the Insight Remote Support and Insight Online setup guide for ProLiant
Servers and BladeSystem c-Class Enclosures at the following website: .
3. A supported version of Intelligent Provisioning is installed.
Version 2.01 or later is required for remote support registration.
4. iLO is configured as follows:
HPE Proactive Care service 11