Proactive Care; Submitting A Support Case For An Hpe Cs500 Sap Hana Solution - HP ConvergedSystem 500 Administration, Operations, And Troubleshooting Manual

Proactive Care

ConvergedSystems are sold with Proactive Care as a minimum support level. You will have been
provided a Service Agreement ID (SAID). You can engage support using the following methods.
• Proactive Care electronic case logging (recommended)
• Proactive Care phone support
Submitting a support case for an HPE CS500 SAP HANA
solution
Procedure
1. On the Hewlett Packard Enterprise Support Center (HPESC) website (http://www.hpe.com/support/
hpesc), select My HPE Support sign-in and sign-in with your HPE Passport ID.
2. Select Submit or manage support cases.
The Support Case Manager screen displays.
3. Under More support options, click Submit or manage support cases.
The Support Case Manager screen displays.
4. Under Submit a case, enter your Service Agreement Identifier (SAID) then click Submit case.
The Support Case Manager screen displays.
5. In the Action column, click the Submit a case button in the solution row.
The Case details page displays.
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