Page 1 Compaq ES40CSLP Rackmount System Installation/User/Service Guide Part Number: EK-ES40R-IN. A01 October 1999 Revision/Update Information: This is a new manual. Compaq Computer Corporation Houston, Texas...
Page 2 Compaq and the Compaq logo are registered in United States Patent and Trademark Office. AlphaServer, DECchip, DECevent, OpenVMS, ServerWORKS, StorageWorks, and Tru64 UNIX are trademarks of Compaq Computer Corporation.
Page 3: Table Of Contents
2.1 General ..............................2–1 2.2 Site Preparation............................2–2 2.3 Unpacking the Shipment ........................2–3 2.4 Installing the ES40CSLP Rackmount System ..................2–3 2.4.1 Determining the Installation Area ....................2–3 2.4.2 Attaching the Slide Assemblies to the Cabinet Rails..............2–5 2.4.2.1 Attaching the Right Slide Assembly to the Cabinet Rails ...........2–5 2.4.2.2 Attaching the Left Slide Assembly to the Cabinet Rails .............2–6...
Page 4 2.14 Removing the Hard Disk Drive Cover ....................2–23 2.15 Installing an Optional Hard Disk Drive .....................2–24 3 Operation 3.1 Introduction ............................3–1 3.2 Powering Up the System ........................3–1 3.3 Power-Up Displays ..........................3–2 3.3.1 SROM Power-Up Display......................3–2 3.3.2 SRM Console Power-Up Display....................3–4 3.4 Configuring the Hardware ........................3–6 3.4.1 Selecting the Console and Display Device...................3–6 3.4.2 Setting the Control Panel Message ....................3–6...
Page 5 6.1 Introduction ............................6–1 6.2 Questions to Consider ..........................6–1 6.3 Categories of Problems.........................6–1 6.4 Service Tools and Utilities........................6–6 6.4.1 Error Handling/Logging Tools (Compaq Analyze) ..............6–6 6.4.2 ROM-Based Diagnostics (RBDs)....................6–6 6.4.3 Loopback Tests ..........................6–6 6.4.4 SRM Console Commands......................6–6 6.4.5 Remote Management Console (RMC)..................6–7 6.4.6 Operating System Exercisers (DEC VET) ...................6–7...
Page 6 6.6.2.18 sys_exer........................6–45 6.6.2.19 test..........................6–46 6.7 Error Log Analysis..........................6–48 6.7.1 RMC and Error Information......................6–48 6.7.2 Error Log Analysis with Compaq Analyze ................6–49 6.7.2.1 Features of Compaq Analyze...................6–49 6.7.2.2 Installing Compaq Analyze .....................6–50 6.7.2.3 Starting and Stopping Compaq Analyze ................6–50 6.7.2.4 Event Problem Reports ....................6–51 6.7.2.5 Viewing Translated Output .....................6–51...
Page 7 Example 6-3 Console Event Log ......................6–17 Example 6-4 Checksum Error and Fail-Safe Load ..................6–18 Example 6-5 Translated Output........................6–51 Figures Figure 1-1 ES40CSLP Rackmount System ....................1–1 Figure 1-2 Front Components........................1–3 Figure 1-3 Operator Control Panel......................1–4 Figure 1-4 Internal Components .........................1–5 Figure 1-5 Rear Components........................1–6 Figure 2-1 Installation Area and Rail Hole Pattern..................2–4...
Page 8 Figure 2-9 CPU Slot Layout on the System Motherboard................2–13 Figure 2-10 Installing Optional CPU Modules ..................2–14 Figure 2-11 Memory Motherboard Slot Layout on the System Motherboard ..........2–15 Figure 2-12 Installing Optional Memory Motherboards ................2–16 Figure 2-13 Memory Configuration......................2–17 Figure 2-14 Installing Memory DIMMs....................2–18 Figure 2-15 PCI Backplane Layout......................2–19 Figure 2-16 Installing PCI Option Modules ....................2–20 Figure 2-17 Ethernet Network Connections ....................2–21...
Page 9 Table 6-7 SROM Execution Status Codes....................6–12 Table 6-8 SROM Error Messages......................6–13 Table 6-9 Summary of Diagnostic and Related Commands...............6–22 Table 6-10 Compaq ES40CSLP Fault Detection and Correction ...............6–52 Table 6-11 Troubleshooting PCI Bus Problems ..................6–60 Table A-1 ES40CSLP Rackmount System Specifications ................A–1 Table B-1 ES40CSLP Rackmount System FRUs ..................
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Page 11: Preface
Organization This guide is organized as follows: Chapter 1, Introduction – Provides an overview of the ES40CSLP rackmount system and a description of the basic components and controls. Chapter 2, Installation – Provides site preparation, unpacking, system installation, and option installation information.
Page 12: Related Documents
Appendix D, Connectors – Contains a diagram showing the location and name of the rear chassis connectors and components and a diagram showing the location and name of the PCI backplane connectors. Related Documents Other documents related to the ES40CSLP rackmount system include the following: • AlphaServer ES40 Owner’s Guide (EK-ES240-UG) •...
Page 13: Reader's Comments
Reader’s Comments Compaq welcomes your comments on this or any other manual. You can send your comments to Compaq in the following ways: • Internet electronic mail: reader-comments@compaq.com • Mail: Compaq Computer Corporation PKO3-2/21J 129 Parker Street Maynard, MA 01754-2199 For additional information call 1-800-344-4825.
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Page 15: Introduction
48.26-cm (19-in.) EIA cabinet. The ES40CSLP rackmount system is part of the AlphaServer ES40 product line. This product line is a family of Alpha, symmetric multiprocessor, server systems that are supported by multiple operating systems (Tru64 UNIX and OpenVMS).
Page 16: Characteristics
Introduction 1.2 Characteristics Table 1-1 highlights the specific characteristics of the ES40CSLP rackmount system. Table 1-1 System Characteristics Characteristic Description Contains up to four CPU modules. Each CPU module contains a DECchip Processor capability 21264 (EV6) processor, a two-way set associative virtual 64 KB on-chip instruction cache, and a two-way set associative virtually addressed, physically tagged, write back 64 KB on-chip data cache.
Page 17: Components And Controls
System components and controls are located at the front, internally, and at the rear of the system chassis. 1.3.1 Front Components Figure 1-2 shows the components located on the front of the system chassis. Figure 1-2 Front Components EA-00056 › Operator control panel Floppy drive š CD-ROM drive Compaq ES40CSLP Rackmount System Installation/User/Service Guide 1–3...
Page 18: Operator Control Panel
If the Halt button is in when the system is reset or powered up, the system halts in the SRM console, regardless of the operating system. Tru64 UNIX and OpenVMS systems that are configured for autoboot will not boot if the Halt button is in. 1–4 Compaq ES40CSLP Rackmount System Installation/User/Service Guide...
Page 19: Internal Components
œ System card-cage fan assembly Hard disk drives Front and rear EMI/RFI honeycomb PCI card-cage fan assembly filter ž ‘ Top cover PCI access cover Ÿ Hard disk drive cover Compaq ES40CSLP Rackmount System Installation/User/Service Guide 1–5...
Page 20: Rear Components
AC input receptacle œ USB ports Power supply ‘ Serial port (COM1) Power OK LED ž ’ Mouse port +5V Aux LED Ÿ “ Keyboard port Power supply fans Serial port (COM2) 1–6 Compaq ES40CSLP Rackmount System Installation/User/Service Guide...
Page 21: Installation
Installation 2.1 General This chapter covers the installation of the ES40CSLP rackmount system in a 48.26-cm (19-in.) EIA cabinet. The major topics covered in this chapter include: • Site Preparation • Unpacking the Shipment • Installing the ES40CSLP Rackmount System –...
Page 22: Site Preparation
______________________________________________________________ ____________________________WARNING_________________________ The ES40CSLP rackmount system can weigh up to 40.82 kg (90 lb). To prevent personal injury and equipment damage, ensure that the system is contained in an enclosure that can be stabilized when the system is pulled out on its slides.
Page 23: Unpacking The Shipment
Adjustable wrench 2.4.1 Determining the Installation Area The ES40CSLP rackmount system requires 22.23 cm (8.75 in.) of vertical space or 15 contiguous holes in a 48.26-cm (19-in.) EIA cabinet. The holes in an EIA cabinet rail follow a pattern of 1.27 cm (0.50 in.), 1.59 cm (0.625 in.), and 1.59 cm (0.625 in.).
Page 24: Figure 2-1 Installation Area And Rail Hole Pattern
3. Repeat steps 1 and 2 for the same holes on the front of both front rails and the rear of both rear rails. The total installation area for the ES40CSLP rackmount system is or 22.23 cm (8.75 in.) of vertical space.
Page 25: Attaching The Slide Assemblies To The Cabinet Rails
8. Securely tighten all four 10-32 screws that secure the right slide assembly to the right front and rear cabinet rails. Figure 2-2 Attaching the Slide Assemblies to the Cabinet Rails EA-00060 Compaq ES40CSLP Rackmount System Installation/User/Service Guide 2–5...
Page 26: Attaching The Left Slide Assembly To The Cabinet Rails
Ensure that the threaded half of the rail nuts are toward the inside of the cabinet. 2–6 Compaq ES40CSLP Rackmount System Installation/User/Service Guide...
Page 27: Attaching The Inner Races To The Chassis
2. Attach the left inner slide race to the upper left side of the system chassis (as viewed œ from the front) using four 8-32 pan-head screws Figure 2-3 Attaching the Inner Slide Races EA-00061 Compaq ES40CSLP Rackmount System Installation/User/Service Guide 2–7...
Page 28: Mounting The System On The Slides
To mount the system on the slides, refer to Figure 2-4 and proceed as follows: ____________________________WARNING_________________________ The ES40CSLP rackmount system can weigh up to 40.82 kg (90 lb). Use sufficient personnel or the proper lifting equipment when lifting or moving the system.
Page 29: Connecting The Power Cord
_____________________________ Note____________________________ At this time, leave the other end of the power cord disconnected from the cabinet power distribution unit. ______________________________________________________________ Figure 2-5 Connecting the Power Cord EA-00063 Compaq ES40CSLP Rackmount System Installation/User/Service Guide 2–9...
Page 30: Connecting A Vga Monitor Or Serial Terminal
2.5 Connecting a VGA Monitor or Serial T erminal Either an optional VGA monitor or a Compaq VT-series terminal (VTxxx) can be connected to the system as shown in Figure 2-6. If a VGA monitor is connected, a VGA adapter must first be installed in PCI Bus 0, slot 4.
Page 31: Removing The Top Cover
To replace the top cover, refer to Figure 2-7 and reverse steps 1 through 3 of the removal procedure. Figure 2-7 Removing and Replacing the Top Cover EA-00065 Compaq ES40CSLP Rackmount System Installation/User/Service Guide 2–11...
Page 32: Removing The Pci Access Cover
PCI card cage opening, and then pull the PCI access cover out and away from the chassis. To replace the PCI access cover, refer to Figure 2-8and reverse steps 1 through 4 of the removal procedure. Figure 2-8 Removing and Replacing the PCI Access Cover EA-00066 2–12 Compaq ES40CSLP Rackmount System Installation/User/Service Guide...
Page 33: Installing Optional Cpu Modules
Installation 2.8 Installing Optional CPU Modules The ES40CSLP rackmount system can contain up to four CPU modules. Figure 2-9 shows the CPU slot locations on the system motherboard. The following configuration rules apply to the CPU modules: • The first CPU module must be in CPU slot 0. CPU slot 0 is designated as the primary CPU.
Page 34: Figure 2-10 Installing Optional Cpu Modules
CPU module appears in the display. Issue the show config command from the SRM console to display the status of the new CPU module. Figure 2-10 Installing Optional CPU Modules EA-00068 2–14 Compaq ES40CSLP Rackmount System Installation/User/Service Guide...
Page 35: Installing Optional Memory Motherboards
Installation 2.9 Installing Optional Memory Motherbo ards The ES40CSLP rackmount system can contain up to four memory motherboards. Figure 2-11 shows the memory motherboard slot locations on the system motherboard. The following configuration rules apply to the memory motherboards: •...
Page 36: Figure 2-12 Installing Optional Memory Motherboards
Issue the show memory command from the SRM console to display the status of the new memory motherboard pair. Figure 2-12 Installing Optional Memory Motherboards LJ-06651 2–16 Compaq ES40CSLP Rackmount System Installation/User/Service Guide...
Page 37: Installing Memory Dimms
Installation 2.10 Installing Memory DIMMs The ES40CSLP rackmount system contains four memory motherboards for installing memory DIMMs. Each memory motherboard has eight slots for installing 200-pin DIMMs. A memory set consists of four DIMMs. The system can be populated with a maximum of eight memory sets, numbered 0 through 7.
Page 38: Figure 2-14 Installing Memory Dimms
Issue the show memory command from the SRM console to display the total amount of memory in the system. Figure 2-14 Installing Memory DIMMs LJ-06626 2–18 Compaq ES40CSLP Rackmount System Installation/User/Service Guide...
Page 39: Installing Pci Option Modules
6. Remove the filler panel screw and the blank filler panel from the slot selected for installing the PCI option module (see Figure 2-16). Save the filler panel screw for securing the option module in place. Compaq ES40CSLP Rackmount System Installation/User/Service Guide 2–19...
Page 40: Figure 2-16 Installing Pci Option Modules
After installing the option module, reverse steps 1 through 5 and reboot the system. To verify the installation, issue the show config and show device commands from the SRM console. Figure 2-16 Installing PCI Option Modules EA-00073 2–20 Compaq ES40CSLP Rackmount System Installation/User/Service Guide...
Page 41: Connecting To Networks
The system can support Ethernet network options that can be connected to the network connector on the PCI backplane. The system can be connected to a 10BASE-T Ethernet network as shown in Figure 2-17. Figure 2-17 Ethernet Network Connections EA-00074 Compaq ES40CSLP Rackmount System Installation/User/Service Guide 2–21...
Page 42: Connecting Serial And Parallel Devices
VGA monitor (the VGA adapter must be installed on PCI bus 0, slot 4) š Keyboard › Printer connected to parallel port œ Console terminal connected to serial port (COM1) Mouse ž Modem 2–22 Compaq ES40CSLP Rackmount System Installation/User/Service Guide...
Page 43: Removing The Hard Disk Drive Cover
(see Figure 2-19). To replace the hard disk drive cover, refer to Figure 2-19 and reverse steps 1 through 3 of the removal procedure. Figure 2-19 Removing the Hard Disk Drive Cover EA-00076 Compaq ES40CSLP Rackmount System Installation/User/Service Guide 2–23...
Page 44: Installing An Optional Hard Disk Drive
Installation 2.15 Installing an Optional Hard Disk Drive The ES40CSLP rackmount system can contain two hard disk drives. Perform the following procedure to install an optional hard disk drive: 1. Perform an orderly shutdown of the operating system. 2. Ensure that the power On/Off button on the OCP is in the Off position.
Page 45: Figure 2-20 Installing A Hard Disk Drive
Installation Figure 2-20 Installing a Hard Disk Drive EA-00077 Compaq ES40CSLP Rackmount System Installation/User/Service Guide 2–25...
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Page 47: Operation
Chapter 6. Figure 3-1 Operator Control Panel LJ-06608 œ Display Reset button š Power button Halt LED (amber) › ž Power LED (green) Halt button Compaq ES40CSLP Rackmount System Installation/User/Service Guide 3–1...
Page 48: Power-Up Displays
SROM code. The invalid Flash SROM must be reprogrammed. If Flash SROM is good, the primary CPU programs the appropriate registers with the values from the Flash data and selects itself as a target CPU to be loaded. 3–2 Compaq ES40CSLP Rackmount System Installation/User/Service Guide...
Page 49: Table 3-1 Srom Power-Up Status Messages
Loading program from floppy Load Flp Starting secondary on CPU #3 RelCPU 3 Starting secondary on CPU #2 RelCPU 2 Starting secondary on CPU #1 RelCPU 1 Starting secondary on CPU #0 RelCPU 0 Compaq ES40CSLP Rackmount System Installation/User/Service Guide 3–3...
Page 50: Srm Console Power-Up Display
CPU 1 speed is 2.00 ns (500MHz) create powerup entering idle loop starting console on CPU 2 initialized idle PCB initializing idle process PID lowering IPL CPU 2 speed is 2.00 ns (500MHz) 3–4 Compaq ES40CSLP Rackmount System Installation/User/Service Guide...
Page 51 Pnn>>>. The number n indicates the primary processor. In a multiprocessor system, the prompt could be P00>>>, P01>>>, P02>>>, or P03>>>. From the SRM prompt, you can boot the Tru64 UNIX or OpenVMS operating system. Compaq ES40CSLP Rackmount System Installation/User/Service Guide 3–5...
Page 52: Configuring The Hardware
3.4.2 Setting the Control Panel Message If you are running Tru64 UNIX or OpenVMS, you can create a customized message to be displayed on the operator control panel after startup self-tests and diagnostics have been completed. 3–6 Compaq ES40CSLP Rackmount System Installation/User/Service Guide...
Page 53: Displaying The Hardware Configuration
Displays the physical configuration of FRUs (field-replaceable units). See Chapter 6 for information on this command. show memory Displays configuration of main memory. Example 3-4 show boot * P00>>>show boot* boot_dev dka0.0.0.1.1 boot_file boot_osflags boot_reset bootdef_dev dka0.0.0.1.1 booted_dev booted_file booted_osflags Compaq ES40CSLP Rackmount System Installation/User/Service Guide 3–7...
Page 54: Example 3-5 Show Config
SCSI Bus ID 7 dkb0.0.0.3.1 RZ25 DE500-BA Network Con ewa0.0.0.4.1 00-00-F8-09-90-FF DECchip 21152-AA Bridge to Bus 2, PCI Slot Option Hose 1, Bus 2, PCI NCR 53C875 pkc0.7.0.2000.1 SCSI Bus ID 7 3–8 Compaq ES40CSLP Rackmount System Installation/User/Service Guide...
Page 55: Table 3-2 Pci Slot Mapping
PCI to PCI bridge chip to Bus 2 Hose 1, Bus 2, PCI Slot 0 SCSI controller Slot 1 SCSI controller Slot 2 Ethernet controller Table 3-2 PCI Slot Mapping Physical Slot Logical Slot PCI 0 Device Device Device Device Compaq ES40CSLP Rackmount System Installation/User/Service Guide 3–9...
Page 56: Example 3-6 Show Device
Bus node number Bus node ID. Channel number Used for multi-channel devices. Logical slot number Corresponds to PCI slot number, as shown in Table 3-2. Hose number 0 — PCI 0 1 — PCI 1 3–10 Compaq ES40CSLP Rackmount System Installation/User/Service Guide...
Page 57: Setting Srm Environment Variables
The boot-related environment variables are described in Section 3.5. For other environment variables you may need to set, refer to the Compaq AlphaServer ES40 User Interface Guide. Table 3-4 summarizes the SRM environment variables.
Page 58 Baud rate values are 1800, 2000, 2400, 3600, 4800, 7200, 9600, 19200, 38400. com2_baud NV,W Sets the baud rate of the COM2 port. The default baud rate is 9600. Baud rate values are 1800, 2000, 2400, 3600, 4800, 7200, 9600, 19200, 38400. 3–12 Compaq ES40CSLP Rackmount System Installation/User/Service Guide...
Page 59 PCXAL (102-type keyboard) or LK411 (French keyboard). kzpsa_host_id Specifies the default value for the KZPSA host SCSI bus node Specifies the console keyboard layout. The default is English language (American). Compaq ES40CSLP Rackmount System Installation/User/Service Guide 3–13...
Page 60 8 bits and turns off high 8 bits. high—Turns on high 8 bits and turns off low 8 bits. on—Turns on both low 8 bits and high 8 bits. diff—Places the bus in differential mode. 3–14 Compaq ES40CSLP Rackmount System Installation/User/Service Guide...
Page 61: Setting Srm Console Security
These commands put the console into secure mode. set secure clear password Exits secure mode. login Turns off console security for the current session. See the Compaq AlphaServer ES40 User Interface Guide for details on setting SRM console security. Compaq ES40CSLP Rackmount System Installation/User/Service Guide 3–15...
Page 62: Setting Automatic Booting
Tru64 UNIX and OpenVMS operating systems are factory set to halt in the SRM console. You can change these defaults, if desired. Compaq ES40CSLP systems can boot automatically (if set to autoboot) from the default boot device under the following conditions: •...
Page 63: Changing The Default Boot Device
See the Compaq AlphaServer ES40 User Interface Guide for more information. 3.5 Setting Boot Options for Tru64 UNIX o r OpenVMS You can set a default boot device, boot flags, and network boot protocols for Tru64 UNIX or OpenVMS using the SRM set command with environment variables.
Page 64: Boot_File
Stop in single-user mode. Boots /vmunix to single-user mode and stops at the # (root) prompt. Full dump; implies “s” as well. By default, if Tru64 UNIX crashes, it completes a partial memory dump. Specifying “D” forces a full dump at system crash. 3–18 Compaq ES40CSLP Rackmount System Installation/User/Service Guide...
Page 65: Table 3-5 Openvms Boot Flag Settings
In the following OpenVMS example, root_number is set to 0 and boot_flags is set to 80. With this setting, you are prompted for the name of the secondary bootstrap file when you enter the boot command. P00>>> set boot_osflags 0,80 Compaq ES40CSLP Rackmount System Installation/User/Service Guide 3–19...
Page 66: Ei*0_Inet_Init Or Ew*0_Inet_Init
If not successful, it then attempts the bootp protocol. Example P00>>> show device ewa0.0.0.1001.0 EWA0 08-00-2B-3E-BC-B5 ewb0.0.0.12.0 EWB0 00-00-C0-33-E0-0D ewc0.0.0.13.0 EWC0 08-00-2B-E6-4B-F3 P00>>> set ewa0_protocols bootp P00>>> show ewa0_protocols ewa0_protocols bootp 3–20 Compaq ES40CSLP Rackmount System Installation/User/Service Guide...
Page 67: Booting Tru64 Unix
Tru64 UNIX boot - Thu Jan 14 15:03:19 EST 1999 Loading vmunix ... Loading at 0xfffffc0000230000 Current PAL Revision <0x4000500010130> Switching to OSF PALcode Succeeded New PAL Revision <0x400050002012d> Compaq ES40CSLP Rackmount System Installation/User/Service Guide 3–21...
Page 68: Booting Tru64 Unix Over The Network
In Example 3-9, the boot command sets the system to boot automatically from ewa0 and specifies a full memory dump in case of a system shutdown. For complete instructions on booting Tru64 UNIX over the network, see the Tru64 UNIX Installation Guide 3–22 Compaq ES40CSLP Rackmount System Installation/User/Service Guide...
Page 69: Example 3-9 Booting Tru64 Unix Over The Network
EWA0 00-00-F8-09-90-FF ewb0.0.0.2002.1 EWB0 00-06-2B-00-25-5B pka0.7.0.1.1 PKA0 SCSI Bus ID 7 š pkb0.7.0.3.1 PKB0 SCSI Bus ID 7 › P00>>> set ewa0_protocols bootp œ P00>>> set ewa0_inet_init bootp P00>>> boot ewa0 Da Compaq ES40CSLP Rackmount System Installation/User/Service Guide 3–23...
Page 70: Starting A Tru64 Unix Installation
During the question and answer session, you can go back to any previous question and change your answer by entering: history You can get more information about a question by entering: help 3–24 Compaq ES40CSLP Rackmount System Installation/User/Service Guide...
Page 71 UNIX system administrators who want to perform file system or disk maintenance tasks before the installation. The Installation Guide contains more information about installing Tru64 UNIX. 1) Default Installation 2) Custom Installation 3) UNIX Shell Enter your choice: Compaq ES40CSLP Rackmount System Installation/User/Service Guide 3–25...
Page 72: Booting Openvms
= 200000, image_start = 0, image_bytes = 70400 initializing HWRPB at 2000 initializing page table at 3ffee000 initializing machine state setting affinity to the primary CPU jumping to bootstrap code OpenVMS (TM) Alpha Operating System, Version V7.1-2 3–26 Compaq ES40CSLP Rackmount System Installation/User/Service Guide...
Page 73: Booting Openvms From The Infoserver
= 200000, image_start = 0, image_bytes = 70400 initializing HWRPB at 2000 initializing page table at 3ffee000 initializing machine state setting affinity to the primary CPU › jumping to bootstrap code Network Initial System Load Function Version 1.2 Compaq ES40CSLP Rackmount System Installation/User/Service Guide 3–27...
Page 74: Starting An Openvms Installation
Display products that this procedure can install Install or upgrade layered products Show installed products Reconfigure installed products Remove installed products Execute DCL commands and procedures Shut down this system Enter CHOICE or ? for help: (1/2/3/4/5/6/7/8/?) 1 3–28 Compaq ES40CSLP Rackmount System Installation/User/Service Guide...
Page 75: Updating Firmware
The Alpha Systems Firmware Update Kit comes on a CD-ROM, which is updated quarterly. You can also obtain Alpha firmware updates from the Internet. Quarterly Update Service The Alpha Systems Firmware Update Kit CD-ROM is available by subscription from Compaq. Alpha Firmware Internet Access •...
Page 76: Firmware Update Utility
Confirm update on: Abios [Y/(N)]y WARNING: updates may take several minutes to complete for each device. DO NOT ABORT! Abios Updating to V5.6-9... Verifying V5.6-9... PASSED. Updating to V5.4-7... Verifying V5.4-7... PASSED. UPD> exit 3–30 Compaq ES40CSLP Rackmount System Installation/User/Service Guide...
Page 77: Manual Updates
3. Boot the system from the CD, using the drive name determined in step 1 (in this case, dqa0). P00>>> boot dqa0 4. Enter the update command at the UPD> prompt: 5. When the update is complete, exit from the Firmware Update Utility. UPD> exit Compaq ES40CSLP Rackmount System Installation/User/Service Guide 3–31...
Page 78: Updating From An Openvms System Disk
MOP booting: $ set file/attr=(rfm:fix,lrl:512,mrs:512,rat:none) "fwupdate.sys" ______________________________ Note ___________________________ Replace "fwupdate.sys" with the name of the firmware image you downloaded. ______________________________________________________________ 4. Boot the update file. For example: 3–32 Compaq ES40CSLP Rackmount System Installation/User/Service Guide...
Page 79: Updating Tru64 Unix Using The Bootp Protocol
When updating firmware, you must always perform a manual update (see Section 3.10.3 for instructions). Make sure that you only update the RMC firmware with the specific RMC firmware file (either floppy or mop file versions). ______________________________________________________________ Compaq ES40CSLP Rackmount System Installation/User/Service Guide 3–33...
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Page 81: Remote System Management
SRM, which then passes the interrupt to the operating system or an application. • Shuts down the system if any fatal conditions exist. For example: – The temperature reaches the failure limit. Compaq ES40CSLP Rackmount System Installation/User/Service Guide 4–1...
Page 82: Operating Modes
UART of the microprocessor. The escape sequence signals the RMC to enter the CLI. Data issued from the CLI is transmitted between the RMC microprocessor and the active port that enters the RMC. 4–2 Compaq ES40CSLP Rackmount System Installation/User/Service Guide...
Page 83: Bypass Modes
You can connect a serial terminal to the modem port in any of the bypass modes. ______________________________________________________________ The local terminal is still connected to the RMC and can still enter the RMC to switch the COM1 mode if necessary. Compaq ES40CSLP Rackmount System Installation/User/Service Guide 4–3...
Page 84: Figure 4-2 Data Flow In Bypass Mode
RMC remote management features such as remote dial-in and dial-out alert. You can switch to other modes by resetting the com1_mode environment variable from the SRM console, but you must then set up the RMC again from the local terminal. 4–4 Compaq ES40CSLP Rackmount System Installation/User/Service Guide...
Page 85: Terminal Setup
You can enter the RMC from the modem if the RMC is in through mode, snoop mode, or local mode. In snoop mode, the escape sequence is passed to the system and displayed. _____________________________ Note____________________________ Only one RMC session can be active at a time. ______________________________________________________________ Compaq ES40CSLP Rackmount System Installation/User/Service Guide 4–5...
Page 86: Entering Rmc From A Local Serial Console Terminal
SRM or the RMC. com1_modem Specifies to the operating system whether or not a modem is present. See the Compaq AlphaServer ES40 User Interface Guide for information on setting SRM environment variables. 4–6 Compaq ES40CSLP Rackmount System Installation/User/Service Guide...
Page 87: Rmc Command-Line Interface
_____________________________ Note____________________________ The deposit and dump commands are reserved for service providers. ______________________________________________________________ For an RMC commands reference, see the Compaq AlphaServer ES40 User Interface Guide. Command Conventions Observe the following conventions for entering RMC commands: • Enter enough characters to distinguish the command.
Page 88: Defining The Com1 Data Flow
RMC> set com1_mode Com1_mode (THROUGH, SNOOP, SOFT_BYPASS, FIRM_BYPASS, LOCAL): local For more details, see the Compaq AlphaServer ES40 User Interface Guide. 4.7.2 Displaying the System Status The RMC status command displays the current RMC settings. Table 4-1 explains the status fields.
Page 89: Table 4-1 Status Command Fields
Last Alert: Type of alert (for example, fan problem). Logout Timer: The amount of time before the RMC terminates an inactive modem connection. The default is 20 minutes. User String: Notes supplied by user. Compaq ES40CSLP Rackmount System Installation/User/Service Guide 4–9...
Page 90: Displaying The System Environment
FAIL indicates a problem with a supply. œ CPU CORE voltage and CPU I/O voltage. In a healthy system, the readings for all CPUs should be the same. Bulk power supply voltage. 4–10 Compaq ES40CSLP Rackmount System Installation/User/Service Guide...
Page 91: Power On And Off, Reset, And Halt
Toggling the Power button on the operator control panel overrides the halt in condition. Reset The RMC reset command restarts the system. The terminal exits RMC and reconnects to the server’s COM1 port. RMC> reset Returning to COM port Compaq ES40CSLP Rackmount System Installation/User/Service Guide 4–11...
Page 92: Configuring Remote Dial-In
Enables remote access to the RMC modem port by configuring the modem with the setting stored in the initialization string. œ Verifies the settings. Check that the Remote Access field is set to Enabled. 4–12 Compaq ES40CSLP Rackmount System Installation/User/Service Guide...
Page 93: Configuring Dial-Out Alert
You enter the RMC, check system status with the env command, and, if the situation requires, power down the managed system. • When the problem is resolved, you power up and reboot the system. Compaq ES40CSLP Rackmount System Installation/User/Service Guide 4–13...
Page 94: Table 4-2 Elements Of The Dial And Alert Strings
Pause for 12 seconds for paging service to answer. Each comma (,) provides a 2-second delay. 5085553332# A call-back number for the paging service. The alert string must be terminated by the pound (#) character. A semicolon (;) must be used to terminate the alert string. 4–14 Compaq ES40CSLP Rackmount System Installation/User/Service Guide...
Page 95: Resetting The Escape Sequence
1. Perform a normal shutdown of the operating system and place the ON/Off button on the OCP to the Off position. 2. Disconnect the power cord(s) from the power supplies. Wait until the +5V Aux LEDs on the power supplies go off before proceeding. Compaq ES40CSLP Rackmount System Installation/User/Service Guide 4–15...
Page 96 ______________________________ Note ___________________________ After the RMC has been reset to defaults, perform the setup procedures to enable remote dial-in and call-out alerts. See Section 4.7.5. ______________________________________________________________ Figure 4-4 RMC Jumpers (Default Positions) LJ-06638 4–16 Compaq ES40CSLP Rackmount System Installation/User/Service Guide...
Page 97: Rmc Troubleshooting Tips
“unknown command” emulator is including a line emulator setting so that “new line” is is displayed when the feed character with the not selected. user enters a carriage carriage return. return by itself. Compaq ES40CSLP Rackmount System Installation/User/Service Guide 4–17...
Page 98 This is some white text.
Page 99: Removal And Replacement
• Front or Rear EMI/RFI Honeycomb Filter • PCI Card-Cage Fan Assembly • PCI Option Modules • Paddle Card • Miscellaneous I/O Module • PCI Backplane • Bottom Access Cover • System Motherboard Compaq ES40CSLP Rackmount System Installation/User/Service Guide 5–1...
Page 100 Schritte zur Minimierung dieser Gefahren für das Wartungspersonal und für andere Personen unternehmen zu können. ______________________________________________________________ Tools Required The following tools are required for servicing the ES40CSLP rackmount system chassis: • Phillips-head and flat-blade screwdriver • Adjustable wrench...
Page 101: Extending The Chassis For Service
Die Stabilisierungsfunktionen für das Gestell oder Gehäuse hängen von der jeweiligen Konfiguration ab. ______________________________________________________________ Perform the following procedure to extend ES40CSLP rackmount system chassis for service: 1. Extend the stabilizing legs at the front of the cabinet (if stabilizing legs are provided). 2. Loosen the four captive screws that secure the front panel to the front rails (see Figure 5-1).
Page 102: Front Panel
Removal and Replacement 5.3 Front Panel Perform the following procedure to remove the front panel from the ES40CSLP rackmount system chassis: 1. Extend the chassis for service (see Section 5.2). š 2. Remove the six 10-32 flat-head screws that secure the front panel to the front of the chassis (see Figure 5-2).
Page 103: Top Cover
To replace the top cover, refer to Figure 5-3 and reverse steps 1 through 3 of the removal procedure. Figure 5-3 Removing and Replacing the Top Cover EA-00065 Compaq ES40CSLP Rackmount System Installation/User/Service Guide 5–5...
Page 104: Pci Access Cover
PCI card cage opening, and then pull the PCI access cover out and away from the chassis. To replace the PCI access cover, refer to Figure 5-4 and reverse steps 1 through 4 of the removal procedure. Figure 5-4 Removing and Replacing the PCI Access Cover EA-00066 5–6 Compaq ES40CSLP Rackmount System Installation/User/Service Guide...
Page 105: Removable Media Bracket
To replace the removable media bracket, refer to Figure 5-5 and reverse steps 1 through 5 of the removal procedure. Figure 5-5 Removing and Replacing the Removable Media Bracket EA-00081 Compaq ES40CSLP Rackmount System Installation/User/Service Guide 5–7...
Page 106: Floppy Drive
(see Figure 5-6). To replace the floppy drive, refer to Figure 5-6 and reverse steps 1 through 6 of the removal procedure. Figure 5-6 Removing and Replacing the Floppy Drive EA-00082 5–8 Compaq ES40CSLP Rackmount System Installation/User/Service Guide...
Page 107: Cd-Rom Drive
(see Figure 5-7). To replace the floppy drive, refer to Figure 5-7 and reverse steps 1 through 6 of the removal procedure. Figure 5-7 Removing and Replacing the CD-ROM Drive EA-00083 Compaq ES40CSLP Rackmount System Installation/User/Service Guide 5–9...
Page 108: Hard Disk Drive Cover
(see Figure 5-8). To replace the hard disk drive cover, refer to Figure 5-8 and reverse steps 1 through 3 of the removal procedure. Figure 5-8 Removing and Replacing the Hard Disk Drive Cover EA-00076 5–10 Compaq ES40CSLP Rackmount System Installation/User/Service Guide...
Page 109: Hard Disk Drive
(two on each side) of š the hard disk drive bracket To replace the hard disk drive, refer to Figure 5-9 and reverse steps 1 through 8 of the removal procedure. Compaq ES40CSLP Rackmount System Installation/User/Service Guide 5–11...
Page 110: Figure 5-9 Removing And Replacing A Hard Disk Drive
Removal and Replacement Figure 5-9 Removing and Replacing a Hard Disk Drive EA-00077 5–12 Compaq ES40CSLP Rackmount System Installation/User/Service Guide...
Page 111: Power Supply
3. Lift the power supply and remove it from the chassis. To replace the power supply, refer to Figure 5-10 and reverse steps 1 through 3 of the removal procedure. Figure 5-10 Removing and Replacing the Power Supply EA-00085 Compaq ES40CSLP Rackmount System Installation/User/Service Guide 5–13...
Page 112: Ocp Assembly
OCP module (see Figure 5-11). To replace the OCP assembly, refer to Figure 5-11and reverse steps 1 through 10 of the removal procedure. Figure 5-11 Removing and Replacing the OCP Assembly EA-00086 5–14 Compaq ES40CSLP Rackmount System Installation/User/Service Guide...
Page 113: Cpu Modules
Replace the battery with only the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer’s instructions. ______________________________________________________________ Figure 5-12 Removing and Replacing CPU Modules LJ-06661B Compaq ES40CSLP Rackmount System Installation/User/Service Guide 5–15...
Page 114: Memory Motherboard (Mmb)
Refer to Section 5.15 to remove the memory DIMMs from the MMB being replaced and install them on the new MMB. Figure 5-13 Removing and Replacing a Memory Motherboard (MMB) LJ-06651 5–16 Compaq ES40CSLP Rackmount System Installation/User/Service Guide...
Page 115: Memory Dimms
DIMM is properly seated and the locking levers have closed. After replacing the memory DIMMs, reverse steps 1 through 3 of the removal procedure. Figure 5-14 Removing and Replacing Memory DIMMs LJ-06663 Compaq ES40CSLP Rackmount System Installation/User/Service Guide 5–17...
Page 116: System Card-Cage Fan Assembly
To replace the failing fan and system card-cage fan assembly, refer to Figure 5-15 and reverse steps 1 through 6 of the removal procedure. Figure 5-15 Removing and Replacing the CPU Fan Assembly EA-00087 5–18 Compaq ES40CSLP Rackmount System Installation/User/Service Guide...
Page 117: Front Or Rear Emi/Rfi Honeycomb Filter
EMI/RFI gasket on the replacement EMI/RFI honeycomb filter element is toward the outside of the chassis. Figure 5-16 Removing and Replacing the Front or Rear EMI/RFI Honeycomb Filter Assembly EA-00088 Compaq ES40CSLP Rackmount System Installation/User/Service Guide 5–19...
Page 118: Pci Card-Cage Fan Assembly
To replace the PCI card-cage fan and fan assembly, refer to Figure 5-17 and reverse steps 1 through 6 of the removal procedure. Figure 5-17 Removing and Replacing the PCI Card-Cage Fan Assembly EA-00089 5–20 Compaq ES40CSLP Rackmount System Installation/User/Service Guide...
Page 119: Pci Option Modules
To replace the PCI option module, refer to Figure 5-18 and reverse steps 1 through 5 of the removal procedure. Ensure that the jumpers on the new module are set to match the jumpers on the module being replaced. Figure 5-18 Removing and Replacing a PCI Option Module EA-00090 Compaq ES40CSLP Rackmount System Installation/User/Service Guide 5–21...
Page 120: Paddle Card
(see Figure 5-19). To replace the paddle card, refer to Figure 5-19 and reverse steps 1 through 6 of the removal procedure. Figure 5-19 Removing and Replacing the Paddle Card EA-00070 5–22 Compaq ES40CSLP Rackmount System Installation/User/Service Guide...
Page 121: Miscellaneous I/O Module
(see Figure 5-20). To replace the miscellaneous I/O module, refer to Figure 5-20 and reverse steps 1 through 7 of the removal procedure. Figure 5-20 Removing and Replacing the Miscellaneous I/O Module EA-00091 Compaq ES40CSLP Rackmount System Installation/User/Service Guide 5–23...
Page 122: Pci Backplane
To replace the PCI backplane, refer to Figure 5-21 and reverse steps 1 through 8 of the removal procedure. Ensure that the jumpers on the new PCI backplane are set to match the jumpers on the backplane being replaced. Figure 5-21 Removing and Replacing the PCI Backplane EA-00092 5–24 Compaq ES40CSLP Rackmount System Installation/User/Service Guide...
Page 123: Bottom Access Cover
(see Figure 5-22). To replace the bottom access cover, refer to Figure 5-22 and reverse steps 1 through 3 of the removal procedure. Figure 5-22 Removing and Replacing the Bottom Access Cover EA-00093 Compaq ES40CSLP Rackmount System Installation/User/Service Guide 5–25...
Page 124: System Motherboard
______________________________ Note ___________________________ After replacing a system motherboard, the firmware must be updated. Refer to Section 3.10 to update the firmware on the new system motherboard. ______________________________________________________________ 5–26 Compaq ES40CSLP Rackmount System Installation/User/Service Guide...
Page 125: Figure 5-23 Removing And Replacing The Two Center Module Support Brackets
Removal and Replacement Figure 5-23 Removing and Replacing the Two Center Module Support Brackets EA-00094 Figure 5-24 Removing and Replacing the System Motherboard EA-00094A Compaq ES40CSLP Rackmount System Installation/User/Service Guide 5–27...
Page 126 This is some white text.
Page 127: Troubleshooting And Diagnostics
Troubleshooting and Diagnostics 6.1 Introduction This chapter describes the troubleshooting strategy for Compaq ES40CSLP rackmount systems along with the power-up and SRM console diagnostics and event log analysis. 6.2 Questions to Consider Before troubleshooting any system problem, first check the site maintenance log for the system's service history.
Page 128: Table 6-1 Power Problems
Invoke RMC and use the status command and the env command for an indication of fan failure or over-temperature condition. See Chapter 4. Check jumper J26. You can disable this jumper to override an over- temperature condition. See Appendix C. 6–2 Compaq ES40CSLP Rackmount System Installation/User/Service Guide...
Page 129: Table 6-2 Problems Getting To Console Mode
If the system has a customized NVRAM file, press the Halt button and then power up or reset the system. This will bypass the NVRAM script. Use the RMC dump command to probe the shared RAM. Compaq ES40CSLP Rackmount System Installation/User/Service Guide 6–3...
Page 130: Table 6-3 Problems Reported By The Console
Storage devices are missing Refer to Section 6.5.5 to determine the problem. from the show config display. • PCI devices are missing Refer to Section 6.5.5 to determine the problem. from the show config display. 6–4 Compaq ES40CSLP Rackmount System Installation/User/Service Guide...
Page 131: Table 6-4 Boot Problems
Examine the operating system error log files to isolate the problem. If the problem is intermittent, run Compaq Analyze to determine the defective FRU. Compaq ES40CSLP Rackmount System Installation/User/Service Guide 6–5...
Page 132: Service Tools And Utilities
Tru64 UNIX and OpenVMS operating systems provide recovery from errors, fault handling, and event logging. The primary tool for error handling is Compaq Analyze, a fault analysis utility designed to analyze both single error/fault events and multiple events. Compaq Analyze uses error/fault data sources in addition to the traditional binary error log.
Page 133: Remote Management Console (Rmc)
(Intel only) or Windows 95. The Command Console agent runs on the host system and communicates with the client over a TCP/IP network connection, a SCSI connection, or a serial connection. You can download the Command Console from the Internet at: http://www.storage.digital.com/homepage/support/swcc/ Compaq ES40CSLP Rackmount System Installation/User/Service Guide 6–7...
Page 134: Power-Up Diagnostics
3. Console firmware diagnostics—These tests are executed by the SRM console code. They test the core system, including all boot path devices. Failures during these tests are reported to the console terminal through the power-up screen or console event log. 6–8 Compaq ES40CSLP Rackmount System Installation/User/Service Guide...
Page 135: System Power-On Process
OCP. If a good CPU is found and the system successfully powers up to the console, the message indicating the failed CPU is the last message displayed on the OCP. Compaq ES40CSLP Rackmount System Installation/User/Service Guide 6–9...
Page 136: Table 6-6 Rmc Messages
*** ERROR - illegal password *** You entered an incorrect password. *** ERROR - enable failed *** *** ERROR - Invalid character received *** *** ERROR - overflow *** *** ERROR - invalid data *** 6–10 Compaq ES40CSLP Rackmount System Installation/User/Service Guide...
Page 137: Srom Power-Up Display
Flash SROM code to the next CPU. The loaded CPU initializes the EV6 (21264 chip) and marks itself as the secondary CPU. Once the primary CPU sees the secondary, it loads the Flash SROM code to the next CPU until all CPUs are loaded. Compaq ES40CSLP Rackmount System Installation/User/Service Guide 6–11...
Page 138: Table 6-7 Srom Execution Status Codes
Loading program from floppy Load Flp Starting secondary on CPU #3 RelCPU 3 Starting secondary on CPU #2 RelCPU 2 Starting secondary on CPU #1 RelCPU 1 Starting secondary on CPU #0 RelCPU 0 6–12 Compaq ES40CSLP Rackmount System Installation/User/Service Guide...
Page 139: Srom Power-Up Error Messages
Starting secondary on CPU #2 error RCPU 2 E Starting secondary on CPU #1 error RCPU 1 E Starting secondary on CPU #0 error RCPU 0 E Configuration error with system CfgERR S Compaq ES40CSLP Rackmount System Installation/User/Service Guide 6–13...
Page 140: Srm Console Power-Up Display
Pnn>>>. The number indicates the primary processor. In a multiprocessor system, the prompt could be P00>>>, P01>>>, P02>>>, or P03>>>. Example 6-2 shows the messages that are displayed once the SROM has transferred control to the SRM console. 6–14 Compaq ES40CSLP Rackmount System Installation/User/Service Guide...
Page 141: Example 6-2 Srm Power-Up Display
CPU speed Powerup time = 00-00-00 00:00:00 CPU SROM sync *** Error - Fan 1 failed *** *** Error - Fan 2 failed *** starting console on CPU 2 initialized idle PCB Compaq ES40CSLP Rackmount System Installation/User/Service Guide 6–15...
Page 142 Pnn>>>. The number n indicates the primary processor. In a multiprocessor system, the prompt could be P00>>>, P01>>>, P02>>> and so on. From the SRM prompt, you can boot the Tru64 UNIX or OpenVMS operating system. 6–16 Compaq ES40CSLP Rackmount System Installation/User/Service Guide...
Page 143: Console Event Log
TIG Bus status DPR status CPU speed status = 0 CPU speed Powerup time = 00-00-00 00:00:00 CPU SROM sync *** Error - Fan 1 failed *** *** Error - Fan 2 failed *** Compaq ES40CSLP Rackmount System Installation/User/Service Guide 6–17...
Page 144: Fail-Safe Loader
Lists the device, revision, firmware name, and update revision. Readme Lists important release information. Update Replaces current firmware with loadable data image. Verify Compares loadable and hardware images. ? or Help Scrolls this function table. -----------------------------------------------------------— UPD> update 6–18 Compaq ES40CSLP Rackmount System Installation/User/Service Guide...
Page 145: Forcing A Fail-Safe Floppy Load
12. Move the J22 jumper back to pins 1 and 2. 13. Replace MMB 1 and the top cover. 14. Turn the system back on. The system should power up to the P00>>> console prompt. Compaq ES40CSLP Rackmount System Installation/User/Service Guide 6–19...
Page 146: Figure 6-1 System Motherboard Jumpers
Troubleshooting and Diagnostics Figure 6-1 System Motherboard Jumpers MMB2 Connector CPU0 Connector MMB0 Connector CPU1 Connector E296 MMB3 Connector CPU2 Connector CPU3 Connector MMB1 Connector LJ-06660 6–20 Compaq ES40CSLP Rackmount System Installation/User/Service Guide...
Page 147: Identifying A Bad Rmc
The remote management console firmware can be updated from flash ROM using the LFU. 1. Load the update medium. Always use the ES40CSLP floppy disk to update the RMC. 2. At the UPD prompt, exit from the update utility, and answer y to the prompt. Enter update RMC to update the firmware.
Page 148: Diagnostic Command Summary
Verifies all the devices in the system sequentially. The status of each subsystem test is displayed to the console terminal as the test progresses. test -lb Conducts loopback tests for COM2 and the parallel port in addition to quick core system tests. 6–22 Compaq ES40CSLP Rackmount System Installation/User/Service Guide...
Page 149: Diagnostic Commands Reference
Where “fru” is a placeholder for the appropriate FRU type at that level and “n” is the number of that FRU instance on that branch of the system hierarchy. The FRU assembly hierarchy for the ES40CSLP rackmount system has three levels. The FRU types from the top to the bottom of the hierarchy are as follows:...
Page 150 10 characters (extra characters are truncated). This field is optional, unless <alias> is specified. <alias> The FRU's Compaq alias number, if one exists. This ASCII string may be up to 16 characters (extras are truncated). This field is optional. <offset>...
Page 151: Cat El And More El
Powerup time = 00-00-00 00:00:00 CPU SROM sync š *** Error - Fan 1 failed *** *** Error - Fan 2 failed *** ™ CPU1 failed. š Fan 1 and Fan 2 failed. Compaq ES40CSLP Rackmount System Installation/User/Service Guide 6–25...
Page 152: Clear Error
DUMP.prom: dev SCSI 1 1 0 0 0 0 0, block 2178787 DUMP: Header to 0x800001 at 2064113 (0x1f7ef1) succeeded halted CPU 0 halt code = 5 HALT instruction executed PC = fffffc0000568704 P00>>> 6–26 Compaq ES40CSLP Rackmount System Installation/User/Service Guide...
Page 153: Deposit And Examine
For physical and virtual memory, the referenced location is the last location plus the size of the reference (1 for byte, 2 for word, 4 for longword). For other address spaces, the address is the last referenced address plus 1. Compaq ES40CSLP Rackmount System Installation/User/Service Guide 6–27...
Page 154 50 ( R10) 00000000000C7FFC P00>>> examine pmem:400EC pmem: 400EC A49D0078A47D0070 ™ Examine the program counter. š Examine the stack pointer. › Examine register R4 and the next six registers. œ Examine physical memory. 6–28 Compaq ES40CSLP Rackmount System Installation/User/Service Guide...
Page 155: Exer
5A’s. -d2 <buf2_string> String arg for eval to gen buffer2 data pattern from buffer2 is initialized only once and that is before any I/O occurs. Default = all bytes set to hex 5A’s. Compaq ES40CSLP Rackmount System Installation/User/Service Guide 6–29...
Page 156 Read all DSSI and SCSI type disks for the entire length of each disk. Repeat this until 36000 seconds, 10 hours, have elapsed. All disks will be read concurrently. Each block read will occur at a random block number on each disk. 6–30 Compaq ES40CSLP Rackmount System Installation/User/Service Guide...
Page 157 5. Set the current block address to what it was just prior to the previous write operation. 6. From the current block address on the disk, read a packet into buffer2. 7. Compare buffer1 with buffer2 and report any discrepancies. Compaq ES40CSLP Rackmount System Installation/User/Service Guide 6–31...
Page 158: Info
5333 5333 6.6.2.7 info The info command causes the SRM to read specified registers to help diagnose error halts and machine checks. Example P00>>> info HWRPB MEMDSC Console PTE GCT/FRU 5 Enter selection: 6–32 Compaq ES40CSLP Rackmount System Installation/User/Service Guide...
Page 159: Kill And Kill_Diags
8612352 00001270 exer_kid dka100.1.0.2 8649728 00001271 exer_kid dka200.2.0.2 8649728 00001278 exer_kid dqa0.0.0.15. 3544064 00001280 exer_kid dfa0.0.0.2.1 8619520 00001281 exer_kid dfb0.0.0.102 1066 109256192 0000128e exer_kid dva0.0.0.100 980992 00001381 nettest ewa0.0.0.4.1 1018720 1018496 P00>>> kill_diags Compaq ES40CSLP Rackmount System Installation/User/Service Guide 6–33...
Page 160: Memexer
*** Hard Error - Error #41 - Memory compare error Diagnostic Name Device Pass Test Hard/Soft 11-FEB-1999 memtest 00000193 brd0 12:00:01 Expected value: 25c07 Received value 35c07 Failing addr: a11848 *** End of Error *** P00>>> kill_diags P00>>> 6–34 Compaq ES40CSLP Rackmount System Installation/User/Service Guide...
Page 161: Memtest
You can specify the -f "fast" option so that the explicit data verify sections of the second and third loops is not performed. This does not catch address shorts but stresses memory with a higher throughput. The ECC/EDC logic can be used to detect failures. Compaq ES40CSLP Rackmount System Installation/User/Service Guide 6–35...
Page 162 'victimized' to memory. A read is then performed of the original starting address and verifies that it is correct. The starting address is then incremented by a block and the write/write/read procedure repeated for the specified length of memory. 6–36 Compaq ES40CSLP Rackmount System Installation/User/Service Guide...
Page 163 Device Pass Hard/Soft Bytes Written Bytes Read -------- ------------ ------------ ------ --------- ------------- ------------- 00000001 idle system 000000f9 memtest memory 67108864 67108864 P00>>> *** Hard Error - Error #43 - Memory compare error Compaq ES40CSLP Rackmount System Installation/User/Service Guide 6–37...
Page 164: Net
Bytes: 0 Frames: 0 Multicast bytes: 0 Multicast frames: 0 RX Failures: Block check: 0 Framing error: 0 Long frame: 0 Unknown destination: 0 Data overrun: 0 No system buffer: 0 No user buffers: 0 P00>>> 6–38 Compaq ES40CSLP Rackmount System Installation/User/Service Guide...
Page 165: Nettest
The default is 1. NOTE: This is the number of passes for the diagnostic. Each pass will send the number of loop messages as set by the environment variable, eia*_loop_count or ewa*_loop_count. Compaq ES40CSLP Rackmount System Installation/User/Service Guide 6–39...
Page 166: Show Error
The show error command displays the SDD/TDD errors on the specified FRU. Use the clear error command to clear SDD/TDD errors. Syntax show error <fruname> Fruname is the name of the specified FRU. If you do not specify a fruname, all errors are displayed. 6–40 Compaq ES40CSLP Rackmount System Installation/User/Service Guide...
Page 167: Show Device
RZ1CB-CA LYJ0 dka200.2.0.2.1 DKA200 RZ1CB-CA LYJ0 dkb400.4.0.102.1 DKB400 RRD46 1337 dqa0.0.0.15.0 DQA0 TOSHIBA CD-ROM XM-5702B 3476 dva0.0.0.1000.0 DVA0 ewa0.0.0.4.1 EWA0 00-00-F8-1F-29-97 pka0.7.0.2.1 PKA0 SCSI Bus ID 7 pkb0.7.0.102.1 PKB0 SCSI Bus ID 7 Compaq ES40CSLP Rackmount System Installation/User/Service Guide 6–41...
Page 168: Show Fru
0 DE500-BA Network Cont SMB0.CPB0.PCI4 0 ELSA GLoria Synergy SMB0.CPB0.PCI5 0 NCR 53C895 PWR0 0 API-7650 NI320PSC-X 2P850000 30-49448-0 FAN1 0 930329 B32262-3 Digital FAN2 0 930329 B32262-3 Digital FAN3 0 930329 B32262-3 Digital 6–42 Compaq ES40CSLP Rackmount System Installation/User/Service Guide...
Page 169: Show Power
Indicates whether the FRU has any errors logged against it. Healthy FRUs have a zero (0) in this column; FRUs with errors have a one (1). › Part # The part number of the FRU in ASCII, either a Compaq part number or a vendor part number. œ Serial # The serial number.
Page 170: Show_Status
Error count (hard and soft): soft errors are not usually fatal; hard errors halt the system or prevent completion of the diagnostics. ž Bytes successfully written by the diagnostic. Ÿ Bytes successfully read by the diagnostic. 6–44 Compaq ES40CSLP Rackmount System Installation/User/Service Guide...
Page 171: Sys_Exer
Program Device Pass Hard/Soft Bytes Written Bytes Read -------- ------------ ------------ ------ --------- ------------- ----------- 00000001 idle system 0000125e memtest memory 6719275008 6719275008 00001261 memtest memory 6689914880 6689914880 00001268 memtest memory 6689914880 6689914880 Compaq ES40CSLP Rackmount System Installation/User/Service Guide 6–45...
Page 172: Test
3. Console loopback tests if -lb argument is specified: COM2 serial port and parallel port. 4. VGA console tests. These tests are run only if the console environment variable is set to serial. The VGA console test displays rows of the word “compaq.” 5. Network internal loopback tests for EW* networks.
Page 173 No MK* Tapes available for testing No MU* Tapes available for testing Testing the DV* Floppy Disks(read only) Testing the VGA (Alphanumeric Mode only) Testing the EWA0 Network Testing the EWB0 Network P00>>> Compaq ES40CSLP Rackmount System Installation/User/Service Guide 6–47...
Page 174: Error Log Analysis
RMC. This arrangement ensures that the error log is available on a FRU after power has been lost. The RMC provides several commands for accessing error information in the shared RAM. Compaq Analyze, described in Section 6.7.2, can also access the FRU EEPROM error logs to diagnose hardware failures. 6–48 Compaq ES40CSLP Rackmount System Installation/User/Service Guide...
Page 175: Error Log Analysis With Compaq Analyze
Troubleshooting and Diagnostics 6.7.2 Error Log Analysis with Compaq Analyze Compaq Analyze is a fault management diagnostic tool that is used to determine the cause of hardware failures. Compaq Analyze analyzes both single error/fault events and multiple events. It uses error/fault data sources in addition to the traditional binary error log.
Page 176: Installing Compaq Analyze
From the System menu, select Quit GUI • Press Alt/Q To stop Compaq Analyze, enter: # /usr/sbin/ca stop OpenVMS To start and stop Compaq Analyze on OpenVMS, you need a startup command file and a shutdown command file. Startup .COM file: @SYS$STARTUP:CompaqAnalyze$STARTUP.COM Shutdown .COM file: @SYS$MANAGER:CompaqAnalyze$SHUTDOWN.COM...
Page 177: Event Problem Reports
Event Header Common Fields [Fields Not Specific to an Operating System (CEH) V2.0] Event_Leader xFFFFFFFE Header_Length Event_Length 1616 Header_Rev_Major Header_Rev_Minor OS_Type Hardware_Arch CEH_Vendor_ID 3564 Hdwr_Sys_Type Logging_CPU CPUs_In_Active_Set Major_Class Minor_Class DSR_Msg_Num 1813 CEH_Device Chip_Type CEH_Device_ID_0 x0000000B CEH_Device_ID_1 x0000000C CEH_Device_ID_2 x0000000D Unique_ID_Count Unique_ID_Prefix Num_Strings Compaq ES40CSLP Rackmount System Installation/User/Service Guide 6–51...
Page 178: Fault Detection And Reporting
Troubleshooting and Diagnostics 6.7.3 Fault Detection and Reporting Table 6-10 provides a summary of the fault detection and correction components of Compaq ES40CSLP systems. Generally, PALcode handles exceptions as follows: 1. The PALcode determines the cause of the exception. 2. If possible, it corrects the problem and passes control to the operating system for reporting before returning the system to normal operation.
Page 179: Machine Checks/Interrupts
EV6 detected duplicate d-cache tag parity error CPU uncorrect EV6 detected double-bit ECC memory fill error CPU uncorrect EV6 detected double-bit probe hit EEC error CPU uncorrect EV6 detected B-cache tag parity error Compaq ES40CSLP Rackmount System Installation/User/Service Guide 6–53...
Page 180: System Correctable Error (Scb: 620)
Troubleshooting and Diagnostics 6.7.4.3 System Correctable Error (SCB: 620) These nonfatal errors are Compaq ES40CSLP-specific correctable errors. The following condition causes the PALcode to invoke the operating system 620 error handler: Error Code Machine Check (Hex) Type Error Description System correct System detected ECC single-bit error 6.7.4.4 System Uncorrectable Error (SCB: 660)
Page 181: Error Logging And Event Log Entry Format
Pchip 1 PCI Slot 5 Single Device Bus Snapshot Packet eelcb_1E0 Pchip 1 PCI Slot 6 Single Device Bus Snapshot Packet eelcb_230 Pchip 1 PCI Slot 7 Single Device Bus Snapshot Packet Termination or End Packet Compaq ES40CSLP Rackmount System Installation/User/Service Guide 6–55...
Page 182: Errors Captured By Srm Console
20000004 Your system has halted due to an irrecoverable error. Record the error halt code and PC and contact your Compaq Services representative. In addition, type INFO 5 and INFO 8 at the console and record the results.
Page 183: Machine Check While In Pal
PAL mode 20000004 Your system has halted due to an irrecoverable error. Record the error halt code and PC and contact your Compaq Services representative. In addition, type INFO 3 and INFO 8 at the console and record the results.
Page 184: Env
The error command is similar to the SRM show error command. The RMC reads information in the shared RAM FRU EEROM locations to determine what errors have occurred. The following example shows an error on CPU0. RMC>error dev>cpu0 Entry Fail Address Bank Source Event Type 0be21e00 RMC> 6–58 Compaq ES40CSLP Rackmount System Installation/User/Service Guide...
Page 185: Fru
You can turn off parity checking so that false PCI parity errors do not result in machine check errors. When you disable PCI parity, no parity checking is implemented for any PCI device. For Tru64 UNIX and OpenVMS systems, use the set pci_parity off command from the SRM console. Compaq ES40CSLP Rackmount System Installation/User/Service Guide 6–59...
Page 186: Table 6-11 Troubleshooting Pci Bus Problems
Storage adapter—Run the test command to exercise the storage devices off the PCI controller option. • Ethernet adapter—Run the test command to exercise an Ethernet adapter. Check for a bad slot by moving the suspected controller to a different slot. Contact the option manufacturer. 6–60 Compaq ES40CSLP Rackmount System Installation/User/Service Guide...
Page 187: Table A-1 Es40Cslp Rackmount System Specifications
Hardware Specifications Table A-1 contains the physical, environmental, and electrical specifications for the ES40CSLP rackmount system. Table A-1 ES40CSLP Rackmount System Specifications Physical Characteristics Chassis Weight 40.82 kg (90 lb) Length 71.12 cm (28 in.) Width 44.45 cm (17.5 in.) Height 22.23 cm (8.75 in.)
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Page 189: Table B-1 Es40Cslp Rackmount System Frus
Field Replaceable Units (FRUs) The major field replaceable units (FRUs) and their part numbers for the ES40CSLP rackmount system are listed in Table B-1. Table B-1 ES40CSLP Rackmount System FRUs Part Description Part Number CPU Module (replacement for failed modules)
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Page 191: C Jumpers And Switches
1-2: Causes system to shut down if over-temperature limit is Shutdown reached (default) 2-3: Permits system to continue running at over-temperature COM1 Bypass 1-2: Allows RMC to control COM1 bypass (default) 2-3: Disables COM1 bypass No jumper installed: Forces COM1 bypass Compaq ES40CSLP Rackmount System Installation/User/Service Guide C–1...
Page 192: Table C-2 System Motherboard Switchpack E296 Settings
This switchpack is used to set the system motherboard MAIN CLOCK frequency. Figure C-1 shows the location of switchpack E16. Table C-3 System Motherboard Switchpack E16 Settings Switch Name Default Position SW10 XTAL_SEL C–2 Compaq ES40CSLP Rackmount System Installation/User/Service Guide...
Page 193: Figure C-1 System Motherboard Jumper And Switch Locations
Jumpers and Switches Figure C-1 System Motherboard Jumper and Switch Locations MMB2 Connector CPU0 Connector MMB0 Connector CPU1 Connector E296 MMB3 Connector CPU2 Connector CPU3 Connector MMB1 Connector LJ-06660 Compaq ES40CSLP Rackmount System Installation/User/Service Guide C–3...
Page 194: Pci Backplane Jumpers
2–3: Force COM1 DTR (default) This jumper is provided so that you can force DTR. The default position prevents disconnection of the modem on a power cycle. Figure C-2 PCI Backplane Jumper Locations EA-00095 C–4 Compaq ES40CSLP Rackmount System Installation/User/Service Guide...
Page 195: Rear Chassis Connectors And Components
Connectors D.1 Rear Chassis Connectors and Compo nents Figure D-1 shows the rear connectors and components on the ES40CSLP rackmount system chassis. Figure D-1 Rear Chassis Connectors and Components EA-00058 ¡ VGA controller (PCI bus 0, Slot 4) Modem port š...
Page 196: Pci Backplane Connectors
Safety interlock connector J50 (not used) š Ÿ IDE connector J15 Miscellaneous I/O module connector J14 › Floppy drive connector J16 Door connector J18 (bypassed-jumpers) œ ¡ SCSI connector J10 Ethernet connector J9 OCP connector J17 D–2 Compaq ES40CSLP Rackmount System Installation/User/Service Guide...

Compaq ES40CSLP Installation, User & Service Manual

Preface

1 Introduction

2 Installation

3 Operation

4 Remote System Management

5 Removal and Replacement

6 Troubleshooting and Diagnostics

C Jumpers and Switches

Quick Links

Troubleshooting

Need help?

Questions and answers

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Summary of Contents for Compaq ES40CSLP