Incoming Calls With Precedence - Avaya NN43112-101 User Manual

Incoming calls with precedence

Four types of incoming calls with precedence can be displayed.
1. Precedence call without subject
2. Precedence call with subject
3. Redirected precedence call without subject
4. Redirected precedence call with subject
Note: When there is a call with an incoming precedence level higher
than Routine, the Redirect and Decline soft keys are not displayed.
Precedence alerting tone
A precedence alerting tone is played to alert you that a precedence call
with a precedence level higher than Routine is arriving. This tone is
delivered through the Handsfree speaker. This tone is played if there is no
active call or if a call is on hold.
Precedence Call Waiting tone
When a call with a precedence level higher than Routine is received, and
you are busy with another call, the precedence Call Waiting tone is played
instead of the normal Call Waiting tone. This tone is delivered through the
Handsfree speaker.
Incoming precedence call display
The first line of the IP Deskphone displays the caller's information (From)
with the ringing phone icon.
The second line displays the precedence level.
The third line displays the person who is being called (callee). If the
incoming call has a subject, the third line displays the subject alternating
with the person who is being called. The display cycles between the two
every six seconds. An example is shown in
Multi-Level Precedence and Preemption
Figure 85 on page 350.
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