Avaya NN43112-101 User Manual page 356

Multi-Level Precedence and Preemption
The following table describes the IP Deskphone behaviors that occur
when receiving a call from an external source with higher precedence
than the presented current calls and no call appearances are available.
Table 21: When a preemption call is received from an
external source
Call state
While on an active
call/music on hold
While a call is on hold
(remote or local)
An incoming call is
ringing
356
Preemption behavior
1. Preemption tone is played through the
handsfree speaker.
2. The active call is removed.
3. The preemption acknowledgment screen
is displayed. See
acknowledgement screen", on page
4. When the preemption call is
acknowledged by pressing OK or after 5
minutes, the preemption tone is ended
and the new preemption precedence call
is displayed.
1. Preemption tone is played through the
handsfree speaker.
2. The new preemption precedence call
screen is displayed.
3. 3.When preemption is acknowledged (or
after 3 seconds), the preemption tone
stops.
1. The incoming call is removed.
Figure 86, "Preemption
355.