AT&T ML17928 User Manual
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AT&T ML17928 User Manual

Two-line corded telephone with caller id/call waiting
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ML17928
Two-line corded telephone
with caller ID/call waiting

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  • Page 1 User’s manual ML17928 Two-line corded telephone with caller ID/call waiting...
  • Page 2 You can also visit our website at 1 (800) 222-3111 1 (866) 288-4268 call . In Canada, dial Model number: ML17928 Type: Two-line corded telephone with caller ID/call waiting Serial number: __________________________________________________________ Purchase date: __________________________________________________________ Place of purchase: Both the model and serial numbers of your AT&T product can be found on the bottom of the telephone base.
  • Page 3 Handset with coiled Power adapter handset cord Telephone line cords: clear Mounting bracket (2-conductor) and black (4-conductor) User’s manual Quick start guide ML17928 ML17928 Two-line corded telephone Two-line corded telephone with caller ID/call waiting with caller ID/call waiting Replacement User’s manual...

  • Page 4: Table Of Contents

    User’s manual ML17928 Two-line corded telephone with caller ID/call waiting Table of contents Getting started Switching between the handset, headset and speakerphone ...21 Quick reference guide ......2 Redial ............22 Telephone installation ......4 Options while on calls ......23 Telephone base installation ....4 Volume control ........23...
  • Page 5 Appendix Reviewing directory entries ...33 Searching by name ......33 Indicator lights and alert tones..42 Review the directory .......33 Indicator lights ........42 Dial, delete or edit directory Alert tones ..........42 entries ............34 Screen display messages .....43 Display dial ..........34 Troubleshooting ........44 Deleting directory entries ....34 General product care ......48 Editing directory entries ....34...

  • Page 6: Getting Started

    Getting started Installation preparation You must install the power See pages 5-6 for easy adapter before using the instructions. telephone. If you subscribe to high speed Internet service (DSL - digital subscriber line) through your telephone line, you must install a DSL filter between each telephone line cord and telephone wall jack (pages 5 and 6).

  • Page 7: Quick Reference Guide

    Getting started Quick reference guide CID/ While in a menu, Press to display call history information when the press to scroll up telephone is idle (page 37). or down. When entering numbers or names, press to move the cursor to the left. /DIR Press to enter LINE 1, LINE 2...
  • Page 8 Getting started Quick reference guide Speed dial keys Press to dial or review a stored speed dial number when the telephone is idle (pages 28 and 30). VoL + When the telephone is idle, press to increase the ringer volume for both lines (page 16).

  • Page 9: Telephone Installation

    Getting started Telephone installation Telephone base installation Install the mounting bracket for tabletop use. option 1: To install your telephone in a low tabletop position, insert the fixed tabs of the mounting bracket into the slots labeled . Press the flexible tabs into the slots labeled until they click into place.
  • Page 10 Getting started Telephone installation Connect the telephone line cord(s) and the power cord to the telephone base. If you subscribe to high speed Internet service (DSL - digital subscriber line) through your telephone line, you must install a DSL filter between each telephone line cord and telephone wall jack.
  • Page 11 Getting started Telephone installation option 2: If you have two one-line wall jacks, install your telephone base, as shown below. Plug the other end of Plug the other end of the clear telephone line the black telephone cord (2-conductor) into line cord (4-conductor) the wall jack.

  • Page 12: Data Port

    Getting started Data port If you want to connect another device (such as a modem or fax machine) to the wall jack, use the jack labeled DATA on the back of the telephone base. The data port uses line 2 only. DATA port...

  • Page 13: Installation Options

    Getting started Installation options If you want to mount your telephone on a wall, connect the telephone base to a standard dual-stud telephone wall-mounting plate. If you do not have this mounting plate, you can purchase one from many hardware or consumer electronics retailers.
  • Page 14 Getting started Installation options Plug the coiled handset cord into the handset and the telephone base. Plug the small end of the power adapter cord into the power jack on the back of the telephone base. Plug the telephone line cords into the wall jacks. option 1: If you have a single two-line wall jack, use only the black telephone line cord (4-conductor).

  • Page 15: Wall To Tabletop Installation

    Getting started Installation options Wrap the telephone line cord, as shown below. Mount the telephone on the mounting plate until it is held securely into position. Plug the large end of the power adapter into an electrical outlet not controlled by a wall switch.
  • Page 16 Getting started Installation options Hold down the switch hook on the telephone base, then slide the handset tab upwards to remove it from the slot. Rotate the handset tab 1800 degrees. Push the handset tab down into the slot until it locks into position. Switch hook Handset tab Follow the steps in Telephone base installation on pages 4-6 to install...

  • Page 17: Optional Headset

    Getting started Optional headset You can use this telephone hands free when you install any industry standard 2.5mm corded telephone headset (purchased separately). The telephone plays an error tone if you press hEADSET when a headset is not plugged into the headset jack.

  • Page 18: Menu Setup

    Menu setup Telephone settings Menu overview Use the menus to change the telephone settings. When the telephone is idle, press MENU/ / to enter the main menu. ENTER Press to scroll to the feature to be changed. Press /ENTER. MENU Press to scroll to the desired settings.

  • Page 19: Set Date And Time

    Menu setup Telephone settings Set date and time If you subscribe to a caller ID service provided by your telephone service provider, the date, month and time are set automatically with each incoming call. When the telephone is idle, press MENU/ ENTER PHONe SettiNGS PHONe SettiNGS...

  • Page 20: Choose The Preferred Mode

    Menu setup Telephone settings Choose the preferred mode You can set the preferred mode to speakerphone or headset. Your selection is used automatically when dialing a number from the directory, redial or call history without lifting the handset. Your selection is also used for speed dialing when auto speaker is set to on (see Turn auto speaker on or off on page 29).

  • Page 21: Ringer Volume

    Menu setup Telephone settings Ringer volume You can set the ringer volume level (1-7) or turn the ringer off. When the telephone is idle, press MENU/ ENTER PHONe SettiNGS PHONe SettiNGS Press to scroll to PhoNE SETTINGS. PreferreD mODe PreferreD mODe /ENTER.

  • Page 22: Set Home And Local Area Codes

    Menu setup Telephone settings Set home and local area codes If you dial seven digits to make a local call (no area code required), enter your area code into the telephone as the home area code. When you receive a call from within your home area code, the caller ID history only displays the seven digits of the telephone number, and when you dial from the caller ID history, only seven digits are dialed.

  • Page 23: Voicemail Indicator Settings

    Menu setup Voicemail indicator settings Voicemail indicator If you subscribe to voicemail service offered by your 9:34 Am 9:34 Am 1/13 1/13 telephone service provider, this feature provides a visual l1:00 New CAllS l1:00 New CAllS indication when you have new voicemail messages on l2:00 New CAllS l2:00 New CAllS vOiCe mAil:l2...

  • Page 24: Turn Covm (Central Office Voicemail) On Or Off

    Menu setup Voicemail indicator settings Turn CoVM (central office voicemail) on or off If you subscribe to voicemail service with your telephone service provider, turn on the CoVM feature for that telephone line. If you do not subscribe to voicemail service or want to disable the indicator, turn off the CoVM feature. When the telephone is idle, press MENU/ ENTER SPeeD DiAl...

  • Page 25: Telephone Operation

    Telephone operation Basic operation By default, the telephone is set to use line 1 for making calls. To change the primary line, see Set the primary line on page 14. When you answer a call, the telephone automatically selects the ringing line. Making, answering or ending a call To make a call with the speakerphone: 8:00 Am...

  • Page 26: On Hook Dialing (Predialing)

    Telephone operation Basic operation To answer a call: Lift the handset, or press SPEAKER or hEADSET. • -oR- Press the LINE button of the ringing line to answer the call with the preferred mode (see Choose the preferred mode on page 15). on hook dialing (predialing) Use the dialing keys to enter a telephone number.

  • Page 27: Redial

    Telephone operation Basic operation Redial The last five telephone numbers dialed (up to 24 digits) are stored in the redial memory. To dial one of the five most recently dialed numbers: When the telephone is idle, press REDIAL to enter the redial list and display the most recently called numbers.

  • Page 28: Options While On Calls

    Telephone operation Options while on calls Volume control You can set the listening volume for the handset and headset to one of four levels, or one of eight levels for the speakerphone. When you are on a call, press VoL + to increase the handset, speakerphone or headset listening volume.

  • Page 29: Switching Between Lines

    Telephone operation Options while on calls Switching between lines Use this feature to switch between lines during a call. While on a call, press the LINE button of the line not in use to establish a new call or answer an incoming call on that line. The original line is automatically put on hold.

  • Page 30: Chain Dialing

    Telephone operation Options while on calls Chain dialing Use this feature to initiate a dialing sequence from numbers stored in the directory, speed dial memory, call history or redial while you are on a call. Chain dialing can be useful if you wish to dial other numbers (such as bank account numbers or access codes) during a call.

  • Page 31: Line Power Mode (No Ac Power)

    Telephone operation Line power mode (no AC power) This telephone provides minimal functionality during a power failure. When AC power is not available, the screen is blank and many telephone features do not function. Only touch-tone dialing and handset volume adjustment are supported.

  • Page 32: Speed Dial

    Speed dial Speed dial memory overview This telephone has 18 speed dial locations for storing telephone numbers. You can store up to 24 digits in each location. If the number you stored is over 24 digits, the screen displays oNLy 24 DIGITS ARE ALLowED. Only the first nine locations can be accessed by directly pressing the speed dial keys.

  • Page 33: Speed Dial Operation

    Speed dial Speed dial operation Storing a number in a speed dial location Use the following steps to store a telephone number in the desired speed dial memory location. DireCtOry DireCtOry CAll HiStOry CAll HiStOry When the telephone is idle, press MENU/ ENTER SPeeD DiAl SPeeD DiAl...

  • Page 34: Editing A Speed Dial Number

    Speed dial Speed dial operation Editing a speed dial number Follow the steps to edit a speed dial number. SPeeD DiAl #01 SPeeD DiAl #01 Follow the steps in Reviewing a speed dial number 888-722-7702 888-722-7702 on page 28 to display a speed dial number. eDit eDit / or /...

  • Page 35: Dialing A Speed Dial Number

    Speed dial Speed dial operation Dialing a speed dial number If Auto speaker is turned on, numbers will be dialed using the preferred mode (see Choose the preferred mode on page 15). If the preferred mode is headset but no headset is connected, the number will be dialed using the speakerphone. •...

  • Page 36: Directory

    Directory About the directory Directory memory capacity The directory of this telephone can store up to 100 entries, with a maximum of 16 alphanumeric characters (including spaces) for names and 24 digits for telephone numbers. If the number you entered is over 24 digits, the screen shows oNLy 24 DIGITS ARE ALLowED.

  • Page 37: Create Directory Entries

    Directory Create directory entries Creating a directory entry Use the following steps to store a name and number in the directory. When the telephone is idle, press MENU/ ENTER /ENTER to select DIRECToRy. Press DireCtOry DireCtOry MENU CAll HiStOry CAll HiStOry Press to scroll to ADD CoNTACT.

  • Page 38: Reviewing Directory Entries

    Directory Review the directory Reviewing directory entries Use the following steps to review directory entries. DireCtOry DireCtOry Press /DIR DIR to enter the directory. CAll HiStOry CAll HiStOry -oR- SPeeD DiAl SPeeD DiAl PHONe SettiNGS PHONe SettiNGS When the telephone is idle, press MENU/ ENTER Press /ENTER to select directory.

  • Page 39: Dial, Delete Or Edit Directory Entries

    Directory Dial, delete or edit directory entries To dial, delete or edit a directory entry (name and number), the entry must be displayed on the handset. Use Reviewing directory entries on page 33 to show an entry. Display dial To dial a displayed number from the directory: Lift the handset, or press SPEAKER or hEADSET.

  • Page 40: Caller Id

    Caller ID About caller ID This product supports caller ID services offered by most telephone service providers. Caller ID allows you to see the name, number, date and time of calls. The available caller ID information will appear after the first or second ring. Information about caller ID with call waiting Caller ID with call waiting lets you see the name and telephone number of the caller before answering the telephone, and while on another call.

  • Page 41: How Caller Id History (Call Log) Works

    Caller ID About caller ID how caller ID history (call log) works The telephone stores caller ID information for the last 99 incoming calls. Entries are stored in reverse chronological order. The telephone deletes the oldest entry when the log is full to make room for new calls. If you answer a call before the information appears on the screen, it does not show in the caller ID history.

  • Page 42: Caller Id Operation

    Caller ID Caller ID operation Memory match If the incoming telephone number matches the last seven digits of the telephone number in your directory, the name that appears on the screen matches the corresponding name in your directory. For example, if ChRISTINE SMITh calls, her name appears as ChRIS if this is how you entered it into your directory.

  • Page 43: Dialing Options

    Caller ID Caller ID operation Dialing options Although the incoming call history entries have 10 8:00 Am 8:00 Am 1/11 1/11 digits (the area code plus the seven-digit number), in CHriStiNe SmitH CHriStiNe SmitH some areas, you may need to dial only the seven 888-722-7702 888-722-7702 digits, 1 plus the seven digits, or 1 plus the area code...

  • Page 44: Saving A Call History Entry To The Directory

    Caller ID Caller ID operation Saving a call history entry to the directory When in the call history (see Reviewing call history on page 37), press to scroll to the desired entry. Press /ENTER. MENU Press / or / to scroll to CoPy To DIR. -oR- If you need to add or remove the area code or a 1 8:00 Am...

  • Page 45: Saving A Call History Entry To A Speed Dial Location

    Caller ID Caller ID operation Saving a call history entry to a speed dial location When in the call history (see Reviewing call history on page 37), press to scroll to the desired entry (up to 24 digits), then press /ENTER.

  • Page 46: Reasons For Missing Caller Id Information

    Caller ID Reasons for missing caller ID information Screen message Reason The caller prefers not to show the name. PrivAte NAme The caller prefers not to show the telephone number. PrivAte Number The caller prefers not to show the name and PrivAte CAller telephone number.

  • Page 47: Appendix

    Appendix Indicator lights and alert tones Indicator lights Lighted display LINE 1/LINE 2 indicator On when the telephone line is in use. Flashes slowly when the call is on hold. Flashes rapidly when there is an incoming call. hEADSET indicator MUTE indicator On when the On when the corded...

  • Page 48: Screen Display Messages

    Appendix Screen display messages All call history entries have been deleted. All DeleteD There are no entries in the call history. CAll HiStOry emPty Lines 1 and 2 are on a three-way conference call. CONf. There are no entries in the directory. DireCtOry emPty You have created a three-way conference call.

  • Page 49: Troubleshooting

    Appendix Troubleshooting If you have difficulty with your telephone, please try the following suggestions. www.telephones.att.com For customer service, visit our website at 1 (800) 222-3111 1 (866) 288-4268. call . In Canada, dial My telephone does not work at all. •...
  • Page 50 Appendix Troubleshooting • Eliminate any background noise. noise from a television, radio or other appliances might cause the telephone to not dial out properly. If you cannot eliminate the background noise, first try muting the corded handset before dialing, or dialing from another room with less background noise. •...
  • Page 51 Appendix Troubleshooting • If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone line(s), you must install a DSL filter between each telephone line cord and telephone wall jack (see Telephone base installation on pages 5-6). The filter prevents noise and caller ID problems caused by DSL interference.
  • Page 52 Appendix Troubleshooting I subscribe to a nontraditional telephone service that uses my computer to establish connections, and my telephone doesn’t work. • Make sure your computer is powered on. • Make sure your Internet connection is working properly. • Make sure that the software is installed and running for your nontraditional telephone service.

  • Page 53: General Product Care

    Appendix General product care To keep your telephone working well and looking good, follow these guidelines: • Avoid putting it near heating appliances and devices that generate electrical noise (for example, motors or fluorescent lamps). • DO nOT expose it to direct sunlight or moisture. •...

  • Page 54: Important Safety Information

    Appendix Important safety information This symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock. Safety information •...

  • Page 55: For C-Ul Compliance

    Appendix For C-UL compliance In compliance with the bilingual requirements for safety, caution,and warning markings of Canadian Federal and Provincial/Territorial statutes and regulations, the French version of Important safety information is included. Mesures de sécurité importantes Ce symbole vous alertera d’informations importantes ou d’instructions d’entretien pouvant apparaître dans ce guide d’utilisation.
  • Page 56 Appendix For C-UL compliance MISE EN GARDE: n’utilisez seulement l’adaptateur inclus avec ce produit. Pour obtenir www.telephones.att.com une pièce de rechange, visitez notre site Web au 1-800-222-3111 1-866-288-4268 composez le . Au Canada, composez le Spécifiquement en rapport avec les téléphones sans fil •...

  • Page 57: Fcc And Acta Information

    Appendix FCC and ACTA information If this equipment was approved for connection to the telephone network prior to July 23, 2001, it complies with Part 68 of the Federal Communications Commission (FCC) rules. If the equipment was approved after that date, it complies with the Part 68 rules and with the Technical Requirements for Connection of Equipment to the Telephone network adopted by the Administrative Council for Terminal Attachments (ACTA).
  • Page 58 Appendix FCC and ACTA information Programming/testing of emergency numbers If this product has memory dialing locations, you may choose to store police, fire department and emergency medical service telephone numbers in these locations. If you do, please keep three things in mind: We recommend that you also write the telephone number on the directory card (if applicable), so that you can still dial the emergency number manually if the memory dialing feature doesn’t work.

  • Page 59: Part 15 Of Fcc Rules

    Appendix Part 15 of FCC rules Some telephone equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used properly, may cause interference to radio and television reception. This product has been tested and found to meet the standards for a class B digital device, as specified in Part 15 of the FCC rules.

  • Page 60: Limited Warranty

    Appendix Limited warranty The AT&T brand is used under license - any repair, replacement or warranty service, and all questions about this product should be directed to: In the United States of America, call 1 (800) 222-3111 www.telephones.att.com or visit .
  • Page 61 Appendix Limited warranty how do you get warranty service? To obtain warranty service in the United States of America, visit www.telephones.att.com 1 (800) 222-3111 or call ; in Canada, please 1 (866) 288-4268 dial nOTE: Before calling for service, please review the user’s manual. A check of the PRODUCT’s controls and features might save you a service call.

  • Page 62: Technical Specifications

    Appendix Technical specifications Operating temperature 32°F — 122°F 0°C — 50°C Power adapter input: 117V AC 60Hz output: 9V AC 300mA...

  • Page 63: Index

    Index Index Search entries, 33 AC adapter, 5, 6 Directory card, 12 Alert tones, 42 Display dial, 34 Answer a call, 20 DSL, 5, 6 Backlight, 15 Elapsed time, 20 End a call, 20 Caller ID Delete entries, 38 Flash, 23 Dial an entry, 38 Dialing options, 38 General product care, 48...
  • Page 64 Index Index On hook dialing, 21 Voicemail indicator, 18 Volume, 16, 23 Predialing, 21 Preferred mode, 15 Wall installation, 8–10 Primary line, 14 Warranty, 55–56 Redial Delete a redial entry, 22 Dial a redial entry, 22 Ringer volume, 16 Safety information, 49 Screen display messages, 43 Searching by name, 33 Speakerphone, 20...
  • Page 65 www.telephones.att.com Clearspeak ® is a registered trademark of Advanced American Telephones. © 2011-2015 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced American Telephones, San Antonio, TX 78219. Printed in China. Issue 6.1 AT&T 01/15.

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