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Answering system
Answering system
Auto attendant setup (for answering system)
Auto attendant setup (for answering system)
You can set up the auto attendant to answer outside calls, provide callers with
a company directory, automatically forward calls to a specified extension, and
enable callers to record voice messages when there is no answer. You can
use a default announcement or record up to five announcements of your own.
For details on how to use the auto attendant feature, see the Auto attendant
operation on page 75 of this user's manual.
Announcement
Use this feature to record up to five new announcements so that you can
have different announcements for daytime and after hours. You can easily
switch among the recorded announcements. Each announcement can be up
to 75 seconds.
The system has a default announcement, "Thank you for calling our company.
If you know your party's extension, you may dial it any time. For a company
directory, please dial 0. To leave a message , please dial 9."
If you have many extensions, record a separate extension list in the
Directory OGM menu item and reference it in your auto attendant
announcement as shown in Sample announcement 1. If you have only a few
extensions, you can list them in the auto attendant announcement as shown
in Sample announcement 2 without the separate extension list.
Sample announcement 1: "Hello, you have reached XYZ Corp. Please
enter your parties' extension, followed by the pound key. To hear a list of
extensions, dial star twice."
Sample announcement 2: "Hello, you have reached XYZ Corp. For sales,
press 1 pound; for service, press 2 pound; for shipping, press 3 pound; or
press star for the receptionist."
Auto attendant on/off
You can turn the auto attendant on or off.
1.
When the console is idle, press ANS SYS.
2.
Press
or
to scroll to Auto Attendant then press
3.
Press
or
to scroll to Auto ATT ON/OFF then press
4.
Press
or
to choose ON or OFF.
5.
Press
SELECT. There is a confirmation tone.
MENU/
65
SELECT.
MENU/
SELECT.
MENU/
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