Troubleshooting - Polycom SoundStation IP 4000 SIP 1.6 User Manual

Troubleshooting

No Dial-Tone
Verify power is correctly applied to the SoundStation
• Check that the display is illuminated.
• Make sure that the network cable is
inserted properly on the bottom of
the phone (try unplugging and re-
inserting the cable).
No Display, Incorrect Display or Bad Contrast
Verify power is correctly applied to the SoundStation
• As "No Dial-Tone" above.
Verify contrast adjustment:
• Follow the instructions in this User
Guide to adjust the contrast to a
darker level.
No Ringing
Verify incoming ring setting and volume
level:
• Adjust the ringing level from the
front panel using the volume up/
down keys.
• Check that the Ring Type selected
in the Settings menu is not the
Silent Ring.
Verify successful outbound or inbound
calling:
• As "No Display" above.
®
IP 4000 SIP phone:
®
IP 4000 SIP phone:
• Reboot the phone to obtain a
default level of contrast (follow the
instructions in this User Guide).
Verify successful outbound or inbound
calling:
• Place a call to the phone under in-
vestigation. Check that the display
indicates incoming call informa-
tion.
• Press the
tone is present and place a call
to another extension or number.
Check that the display changes in
response.
15
key. Ensure dial