Error Messages; Installation Errors; H.323 Errors - Polycom ViaVideo User Manual

Appendix C

Error Messages

Installation Errors

Error Message
ViaVideo generates the
following error message
while attempting to install:
Unable to open
temporary file

H.323 Errors

Error Message
Gatekeeper Unregistered
Gatekeeper Not Found
Gatekeeper Duplicate Alias
ViaVideo User's Guide
The following tables give common error messages, their
explanations, and solutions.
The following table lists installation-related error messages, their
explanations, and solutions.
Explanation
The installer program can
not create the temporary file
needed to run the install.
The following errors are specific to H.323 gatekeepers.
Explanation
ViaVideo has been
unregistered from your
gatekeeper.
The gatekeeper registration
information is incorrect.
The gatekeeper registration
was not successful because
another system is using the
same user name.
Remove any directories that
begin with
Windows temp directory
and restart the install.
1. Check the Gatekeeper IP
2. Check that the
1. Check the Gatekeeper IP
2. Check that the
Check with your system
administrator for a valid user
name.
82
Troubleshooting
Solution
_is
from their
Solution
address.
gatekeeper is still
operational and
configured correctly.
address.
gatekeeper is still
operational and
configured correctly.
www.polycom.com