Audio Troubleshooting - Polycom ViaVideo User Manual

Appendix C

Audio Troubleshooting

Problem
No Audio
No sound effects.
ViaVideo User's Guide
The following table lists audio-related problems, their explanations,
and possible solutions.
Explanation
You may not have your
audio hooked up correctly.
Your Wave audio setting
may be low.
Select Generate Tone
(System
Info>Diagnostics>Generate
Tone). If you cannot hear a
tone, perform the following
checks:
1. Check your audio
connection (See "Audio
Connection," on page 59)
2. Look in System
Info>Setup>Audio and
verify that you have
selected the correct
microphone setting.
3. Check the volume
controls in System
Info>Setup>Audio to make
sure they are set correctly.
4. Check the speaker
connection and volume
setting.
If you can hear a tone, but
cannot hear the other side,
make sure that the other
end is not muted.
Check the Wave audio level
in System
Info>Setup>Audio.
78
Troubleshooting
Solution
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