Offline Diagnostics Environment (Ode) - HP Integrity rx1620 Operation Manual

Troubleshooting
Running Diagnostic Software Tools
• The current support ticket is the one produced by the last execution of e-DiagTools. When
running e-DiagTools, you can create a support ticket on demand in the configuration
description screen. When you run the basic system tests or advanced system tests, a support
ticket is created automatically. Browse the support ticket screen for information that can help
you troubleshoot your system.
• Have the support ticket on the screen when you contact customer support. (Use the arrow keys
to scroll if necessary.) The support representative may ask you to read the information over the
phone.
Step 5. Press 3 to exit the support ticket tool.

Offline Diagnostics Environment (ODE)

The Offline Diagnostics Environment is an offline support tools platform that enables users to troubleshoot a
system that cannot be tested using online tools. These may be accessed through the HP e-DiagTools hardware
diagnostics menus or as separate applications. The offline environment is also useful for some types of testing
in which it is not desirable to have to boot the system first.
Tools Provided
The ODE includes a variety of diagnostics tools. Depending on your system and configuration, these may
include some or all of the following tools, plus additional system-specific tools:
• MAPPER is an offline system configuration mapping utility. It identifies and displays a list of system
components including hardware modules and peripheral devices.
• CPUDIAG is a CPU diagnostics tool.
• MEMDIAG is a memory diagnostics tool.
• PERFVER is a utility for testing peripherals attached to the boot path.
To access a detailed list of tools provided on your system, from the ODE Main Menu:
Step 1. Select View Release Notes and Documentation Menu.
Step 2. Browse the documentation and release notes.
running ODE from the offline Diagnostics and Utilities DVD
ODE uses a command line interface, which allows the user to select specific tests and/or utilities to execute on
a specific hardware module.
To run ODE from the HP IPF Offline Diagnostics and Utilities DVD:
Step 1. Insert the CD into the DVD drive and reset system power, the system should come up to the boot
manager.
Step 2. If the boot manager is already configured, and the DVD drive is configured as one of the boot
devices, you move the cursor to the line which shows the DVD drive, and press Enter. The CD then
will boot to the Launch Menu.
Step 3. Select Run the Off-line Diagnostic Environment (ODE) from the launch menu.
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Chapter 5