Grandstream Networks GAC2500 Administration Manual
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Grandstream Networks GAC2500 Administration Manual

Grandstream Networks GAC2500 Administration Manual

Audio conference phone for android
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Grandstream Networks, Inc.
TM
GAC2500 Audio Conference Phone for Android
Administration Guide

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  • Page 1 Grandstream Networks, Inc. GAC2500 Audio Conference Phone for Android Administration Guide...
  • Page 2 Grandstream Networks, Inc. is not permitted. The latest electronic version of this guide is available for download here: http://www.grandstream.com/support Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc. in the United States, Europe and other countries. CAUTION Changes or modifications to this product not expressly approved by Grandstream, or operation of this product in any way other than as detailed by this guide, could void your manufacturer warranty.
  • Page 3 GNU GPL INFORMATION GAC2500 firmware contains third-party software licensed under the GNU General Public License (GPL). Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public License (GPL) for the exact terms and conditions of the license.

  • Page 4: Table Of Contents

    Firmware Version 1.0.1.18 ........................11 Firmware Version 1.0.1.16 ........................12 WELCOME ........................13 PRODUCT OVERVIEW ....................14 Feature Highlights ..........................14 GAC2500 Technical Specifications ...................... 15 GETTING STARTED ..................... 17 Equipment Packaging .......................... 17 Powering GAC2500 ..........................17 Connection Configuration ........................18 Standard Connection ........................
  • Page 5 Reboot ..............................29 GAC2500 WEB GUI SETTINGS ................... 30 Accessing GAC2500 Web GUI ......................30 Saving Changes ........................... 30 Definitions ............................31 Toolbar ..............................31 Contacts Page Definitions ........................32 Contacts - Contacts ........................32 Contacts - Groups ......................... 35 Contacts - Blacklist ........................
  • Page 6 FACTORY RESET ......................79 Restore to Factory Default via LCD Menu ................... 79 Restore to Factory Default via the Web GUI ..................80 Reset Via Button ..........................80 EXPERIENCING THE GAC2500 APPLICATION PHONE ..........81 P a g e GAC2500 Administration Guide...
  • Page 7 Table of Tables Table 1: GAC2500 Features in a Glance ....................14 Table 2: GAC2500 Technical Specifications ....................15 Table 3: Equipment Packaging ........................17 Table 4: Bluetooth Settings Parameters ...................... 23 Table 5: Account Settings Parameters ......................25 Table 6: UCM Auto Config Number ......................26 Table 7: Ethernet IPv4 Settings Parameters ....................
  • Page 8 Table 42: Status - Account .......................... 68 Table 43: Status - Network .......................... 68 Table 44: Status - System Info ........................69 Table 45: Feature Codes ..........................70 Table 46: Provision Server Settings ......................75 P a g e GAC2500 Administration Guide...
  • Page 9 Figure 3: Connecting the GAC2500 ......................19 Figure 4: Connection Interface on the GAC2500 ..................19 Figure 5: GAC2500 Finger Gestures on the Touch Screen ................ 21 Figure 6: GAC2500 Default Home Screen ....................22 Figure 7: GAC2500 Settings ........................22 Figure 8: Web UI - Login ..........................

  • Page 10: Document Purpose

    DOCUMENT PURPOSE This document describes how to configure the GAC2500 via the LCD menu and web UI menu to fully manipulate GAC's features. learn advanced functions GAC2500, please visit http://www.grandstream.com/support to download the latest “GAC2500 User Guide”. This guide covers following topics: •...

  • Page 11: Change Log

    CHANGE LOG This section documents significant changes from previous versions of GAC2500 user manuals. Only major new features or major document updates are listed here. Minor updates for corrections or editing are not documented here. Firmware Version 1.0.3.13 • Updated tool tip for web UI -> Maintenance -> Network settings -> Bypass Proxy For, Multiple IP addresses can be separated by ",”.

  • Page 12: Firmware Version 1.0.1.45

    Firmware Version 1.0.1.18 • Increased call history to 2000 entries • Updated 3.5mm AUX line sequence interface • Updated the screenshots • Added cycle conference • Updated the chapter of third party application P a g e | 11 GAC2500 Administration Guide...

  • Page 13: Firmware Version 1.0.1.16

    Firmware Version 1.0.1.16 • This is the initial version. P a g e | 12 GAC2500 Administration Guide...

  • Page 14: Welcome

    Thank you for purchasing Grandstream GAC2500 Audio Conference Phone for Android . This User Guide describes the basic concept and tasks necessary to use and configure your GAC2500. This document covers the topics of conference environment setups, start conference and the relevant operations like conference reservation.

  • Page 15: Product Overview

    PRODUCT OVERVIEW Feature Highlights The following tables contain the major features of the GAC2500: Table 1: GAC2500 Features in a Glance • Runs Android™ 4.4 and offers full access to all Android™ conference apps in the Google Play Store (e.g., Skype™, Skype for Business™, Google Hangouts™, etc.)

  • Page 16: Gac2500 Technical Specifications

    GAC2500 Technical Specifications The following table resumes all the technical specifications including the protocols / standards supported, voice codecs, telephony features, languages and upgrade/provisioning settings for the GAC2500. Table 2: GAC2500 Technical Specifications Protocols/Standards SIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP, ICMP, DNS (A record, SRV, NAPTR), DHCP, PPPoE, SSH, TFTP, NTP, STUN, SIMPLE, LLDP, LDAP, TR-069, 802.1x, TLS, SRTP, IPv6, OpenVPN (pending)
  • Page 17 Storage: 14 - 140oF / -10 - 60oC Humidity: 10% to 90% Non-condensing Compliance FCC: Part 15 (CFR 47) Class B; UL 60950 (power adapter) CE：EN55022 Class B，EN55024，EN61000-3-2，EN61000-3-3，EN60950-1， EN62479，RoHS RCM：AS/ACIF S004；AS/NZS CISPR22/24；AS/NZS 60950；AS/NZS 4268 P a g e | 16 GAC2500 Administration Guide...

  • Page 18: Getting Started

    Note: Check the package before installation. If you find anything missing, contact your system administrator. Powering GAC2500 The GAC2500 can be powered either using POE or PSU, please refer to the following picture to have more visibility how to connect your audio conferencing system.

  • Page 19: Connection Configuration

    Figure 2: Powering the GAC2500 Connection Configuration GAC2500 provides 2 connection configurations: • Standard connection (extendable cascade connection and mobile device connection). • Integrated connection (slave mode connection). Standard Connection 1. Connect the LAN port of the phone to the RJ-45 socket of a hub/switch or a router.

  • Page 20: Integrated Connection

    2. After the device boots up, connect the Micro-USB port to the USB port of GVC32xx or PC, as shown above. 3. The LCD will display the cascade connection interface, as shown below Figure 4: Connection Interface on the GAC2500 P a g e | 19...
  • Page 21 4. Adjust the conference settings by tapping the icons on the interface P a g e | 20 GAC2500 Administration Guide...

  • Page 22: Gac2500 Lcd Settings

    GAC2500 LCD SETTINGS Use the Touchscreen To fully manipulate the GAC2500 capacitive touch screen, use your fingers to operate the following on the GAC2500 icons, buttons, menu items, onscreen keyboard and etc. Figure 5: GAC2500 Finger Gestures on the Touch Screen •...

  • Page 23: Personalized Account

    Figure 6: GAC2500 Default Home Screen The GAC2500 LCD MENU provides easy access to the settings on the phone. Most of the settings from Web GUI could be configured on the LCD settings as well. Go to LCD onscreen MENU and then tap on Settings shown as follows.

  • Page 24: Sound

    • Call forwarding. Configures call forwarding mode. Sound Use the Sound settings to configure how the GAC2500 rings, plays music or other media with audio, notification ringtones and alarms. • Silent mode. Check to enable mute and uncheck to disable. Once enabled, all audio will be sent to mute except alarm and media.

  • Page 25: Storage

    The GAC2500 allows users to add Google account, Exchange account and Email account to the phone. Once the account is associated, the contacts and other settings can be synced up on the GAC2500. For example, users could download Google Play from GS Market. If there is a Google account set up here already, Google Play will automatically log in with the previously added Google account.

  • Page 26: About Phone

    Syslog. Select the level of logging for syslog, and he URL/IP address for the syslog server. • Factory Reset. Open and tap on Factory Reset to restore the GAC2500 to factory default settings. • Clear Master-slave Remember. Clear master-slave choose history.

  • Page 27: Table 6: Ucm Auto Config Number

    Account Activation Indicates whether the account is active. If disabled, the GAC2500 will not send registration information to SIP server. Account Name Configures the name associated with account to be displayed on the upper left corner of LCD. SIP Server Specifies the URL or IP address, and port of the SIP server.

  • Page 28: Table 8: Wi-Fi Settings Parameters

    Fill in DNS. For example,10.0.0.0/8. Table 10: Proxy Settings Parameters Parameters Descriptions HTTP/HTTPS Proxy Configures the HTTP/HTTPS proxy URI of the network. Hostname HTTP/HTTPS Proxy Configures the HTTP/HTTPS proxy port number of the network. Port P a g e | 27 GAC2500 Administration Guide...

  • Page 29: Table 11: Additional Network Settings Parameters

    Set up input digit PIN or password to unlock the phone each time you boot. Display passwords Check/uncheck to show/hide password as you type. Device Add or remove device administrators. administrators P a g e | 28 GAC2500 Administration Guide...

  • Page 30: Reboot

    Install from SD card Install encrypted certificates from SD card. Clear credentials Clear credential storage of all contents and reset its password. Reboot Tap on "Reboot" to reboot the device. P a g e | 29 GAC2500 Administration Guide...

  • Page 31: Gac2500 Web Gui Settings

    Accessing GAC2500 Web GUI The IP address of GAC2500 displays on LCD display screen. To access the GAC2500 Web GUI: Connect the computer to the same network with GAC2500. Open a Web browser on your computer, enter the phone’s IP address in the address bar of the browser;...

  • Page 32: Definitions

    Definitions This section describes the 6 options in the GAC2500 Web GUI. Please view Advanced, Maintenance and Status specifications in Administration Guide. • Call Users could start conference and control conference from Web GUI. • Contacts Contacts, Schedule, Call History.

  • Page 33: Contacts Page Definitions

    Replace duplicate entries Replace duplicate entries Select how to replace duplicate entries, either by name or by number. mode File encoding Chose the encoding type of the file, following are available: UTF-8 P a g e | 32 GAC2500 Administration Guide...

  • Page 34: Table 15: Contacts - Export

    Click Browse to select a directory where to export the contact file. Download Table 16: Contacts - Download Clear the old list Click on the checkbox in order to clear old list. P a g e | 33 GAC2500 Administration Guide...

  • Page 35: Table 17: Contacts - New Contact

    Sort Users can either sort contacts by Last Name or First Name. New Contact Table 17: Contacts - New Contact Name Enter last name and first name of the new contact. P a g e | 34 GAC2500 Administration Guide...

  • Page 36: Contacts - Groups

    Select a block option from the drop-down list, available are: Block all Block blacklist only Block anonymous Block anonymous and blacklist Block notification Set block notification to either open or close. Select time settings for the block mode. Time settings P a g e | 35 GAC2500 Administration Guide...

  • Page 37: Contacts - Schedule

    Select which protocol will be used for LDAP searching, LDAP or LDAPS. Server Address Configures the URI of the LDAP (Lightweight Directory Access Protocol) server. Port Configures the LDAP server port. The default LDAP port number is P a g e | 36 GAC2500 Administration Guide...
  • Page 38 (&(cn=%) (telephoneNumber=*)) returns all the records with the "cn" field starting with the entered prefix and "telephoneNumber" field set. LDAP Number Filter Defines the filter used for number lookups. Examples: P a g e | 37 GAC2500 Administration Guide...

  • Page 39: Account Settings Page Definitions

    Users may choose the Account 1-6, the default setting is “Default”. Account Settings Page Definitions GAC2500 supports 6 accounts, The Account pages lists General Settings, Network Settings, SIP Settings, Codec & RTP Settings and Call Settings. Account - General Settings Table 23: Account - General Settings Indicates whether the account is active.

  • Page 40: Account - Network Settings

    Defines which DNS service will be used to lookup IP address for SIP server’s hostname. It can be selected from the dropdown list: • A Record DNS Mode • • NATPTR/SRV If it needs DNS SRV resource, which DNS server response more than P a g e | 39 GAC2500 Administration Guide...

  • Page 41: Account - Sip Settings

    If set to "Instance", the phone only cleans the current SIP user's info by sending REGISTER message with “Contact” header set to concerned SIP user’s info and Expires=0 parameters to the P a g e | 40 GAC2500 Administration Guide...
  • Page 42 Configures the phone system to subscribe voice message service. If it is set to "Yes", the phone system will periodically send SIP SUBSCRIBE SUBSCRIBE for MWI message for Message Waiting Indication service. GAC2500 phone system supports both synchronized and non-synchronized MWI. The default setting is "No".
  • Page 43 Header, Remote-Party-ID Header and FROM Header. If it is set to “From Header”, it will use the FROM header information for the Caller ID. If it is set to “Disabled”, all the incoming calls Caller ID will be displayed with P a g e | 42 GAC2500 Administration Guide...
  • Page 44 ID and CSeq headers. If the message does not include the headers, it will Messages be rejected. The default setting is "No". Check SIP User ID for Configures the phone system to check the SIP User ID in the Request URI P a g e | 43 GAC2500 Administration Guide...
  • Page 45 Configures the pickup feature code for call park. If "Auto-filling Pickup Feature Code" is set to "Yes", this pickup feature code will be Pickup Feature Code automatically filled in on the phone's dial pad when picking up the parked call. P a g e | 44 GAC2500 Administration Guide...

  • Page 46: Account - Codec Settings

    The default setting is "RFC2833". Configures the RTP payload type that indicates the transmitted packet DTMF Payload Type contains DTMF digits. The valid range is from 96 to 127. The default value is 101. P a g e | 45 GAC2500 Administration Guide...

  • Page 47: Account - Call Settings

    Dial Plan Prefix Configures the digits prepended to the dialed number. Enables/disables the Dialplan mechanism for different cases. If the Disable Dial Plan specific case is checked, the Dialplan mechanism will be disabled. P a g e | 46 GAC2500 Administration Guide...
  • Page 48 3. Default: Outgoing – { x+ | \+x+ | *x+ | *xx*x+ } Allow any number of digits, OR any number with a leading +, OR any number with a leading *, OR any number with a leading * followed by a P a g e | 47 GAC2500 Administration Guide...
  • Page 49 When "Intercom Barging" is disabled, a prompt will show up indicating the incoming intercom call without interrupting the current active call. The default setting is disabled. P a g e | 48 GAC2500 Administration Guide...
  • Page 50 Transfers conference from hosted party when hang up, thus other parties Transfer on 3-way can continue the conference without interruption. The default setting is Conference Hang up unchecked P a g e | 49 GAC2500 Administration Guide...
  • Page 51 Busy To Enable No Answer Forward Enables/Disables no answer forward feature. Default settings is disabled. No Answer To Specifies the number to be forwarded to for Call Forward On No Answer. P a g e | 50 GAC2500 Administration Guide...

  • Page 52: Advanced Settings Page Definitions

    Advanced Settings page lists General Settings, Call Features, Tone Generator, Multicast Paging, MPK General Settings and MPK LCD Settings. Advanced Settings - General Settings Advanced page lists General Settings, Call feature, Tone settings and call features. P a g e | 51 GAC2500 Administration Guide...

  • Page 53: Table 28: Advanced - General Settings

    Configures the permissions for users to install/uninstall the applications. Permission to If set to "Allow", the user is free to install/uninstall third-party apps; If set Install/Uninstall Apps to "Require admin password", the user need to input the correct P a g e | 52 GAC2500 Administration Guide...

  • Page 54: Advanced Settings - Call Features

    “Yes”, the soft keyboard will pop up by tapping the input box. Display Soft Keyboard Default setting is “No”. It is recommended to disable the dial plan of the dial page on the Account P a g e | 53 GAC2500 Administration Guide...
  • Page 55 Escape ‘#’ as %23 in SIP URI by %23. Otherwise, it will include # in the SIP INVITE message. The default setting is “Yes” Configures sound balance in call. Voice Mode “Large room” has 10m*10m indoor space, P a g e | 54 GAC2500 Administration Guide...

  • Page 56: Advanced Settings - Tone Generator

    The default setting is "Disable". Advanced Settings - Tone Generator Table 30: Advanced - Tone Generator Settings If set to "Yes", GAC2500 will configure CPT (Call Progress Tone) Auto Config CPT by Region according to different regions automatically. If set to "No", you can configure CPT parameters manually.

  • Page 57: Advanced Settings - Multicast Paging

    The valid IP address ranges from 224.0.0.0 to 239.255.255.255. Users may also fill the label for each listening address corresponding to the priority. Defines the label for each listening address corresponding Label to the priority. P a g e | 56 GAC2500 Administration Guide...

  • Page 58: Advanced Settings- Mpk General Settings

    Configure the IP address and port for establish a multicast paging call. • Group Call Set up to 6 numbers for an account to start a conference. Users need to add the member numbers into a list. P a g e | 57 GAC2500 Administration Guide...

  • Page 59: Maintenance Page Definitions

    Configures the display format for the multi-purpose keys. Users could Display Format select display “Name", "UserID", or "UserID(Name)". The “Name" is the name saved in GAC2500 Contacts. The default setting is “Name". Show Display Name from If check, the name on server will replace the one user configured before.
  • Page 60 Loads the private key file to the phone. (This setting will be displayed only Private Key if the 802.1 X TLS mode is enabled) Specifies the HTTP/HTTPS proxy hostname for the phone to send HTTP/HTTPS Proxy P a g e | 59 GAC2500 Administration Guide...

  • Page 61: Maintenance - Wi-Fi Settings

    Time Zone setting 2 will override the phone system’s time zone setting. The default setting is "No". Time Zone Specifies the local time zone for the phone. It covers the global time P a g e | 60 GAC2500 Administration Guide...

  • Page 62: Maintenance - Security Settings

    SIP TLS Certificate the user specified for TLS encryption should be X.509 format. SIP TLS Private Key Defines the SSL private key used for SIP over TLS. The SSL private key P a g e | 61 GAC2500 Administration Guide...

  • Page 63: Maintenance - Upgrade

    This feature allows ITSP to load the firmware with specific prefix to the phone. Only the firmware with the matching encrypted prefix/postfix will be downloaded and flashed into the phone. This setting is for ITSP to P a g e | 62 GAC2500 Administration Guide...
  • Page 64 “HTTPS”. Config Server Path Sets IP address or domain name of configuration server. The server hosts a copy of the configuration file to be installed on the GAC2500. Default is fm.grandstream.com/gs. Config File HTTP/HTTPS If your HTTP/HTTPS config server has enabled user authentication User Name mode, please fill in user name for authentication.
  • Page 65 If set to "Yes", the phone will automatically start upgrading after Auto Reboot to Upgrade downloading the firmware files. Otherwise, users would need confirm in Without Prompt the prompted message in LCD to start upgrading process. The default P a g e | 64 GAC2500 Administration Guide...

  • Page 66: Maintenance - Recording

    Configures the filter to display the specified process log file. Selects the log priority to display. It can be selected from list below: • Verbose (Default Setting) Log Priority • Debug P a g e | 65 GAC2500 Administration Guide...

  • Page 67: Maintenance - Event Notify

    Set URL for specified event, send URL to the configured server when the All Functions event occurs on the device, the dynamic variables in which will be replaced with corresponding parameters to realize event notification P a g e | 66 GAC2500 Administration Guide...

  • Page 68: Maintenance - Tr-069

    Configures the LED indicator status when incoming call rings. Calling Indicator Configures the LED indicator status during the call. Configures the LED indicator status when the call or conference host are Mute Indicator muted. P a g e | 67 GAC2500 Administration Guide...

  • Page 69: Status

    The configured address type: DHCP, Static IP. IPv6 Address IPv6 address of the device. IPv6 DNS Server 1 IPv6 DNS Server 1 of the device. IPv6 DNS Server 2 of the device. IPv6 DNS Server 2 P a g e | 68 GAC2500 Administration Guide...

  • Page 70: Status - System Info

    System up time since the last reboot. Status - Storage Info Storage Info pages displays the available and used space of GAC2500 internal storage and SD card, the following screenshot show an example of the storage info. Figure 10: GAC2500 Storage Info...

  • Page 71: Call Features

    CALL FEATURES GAC2500 supports traditional and advanced call features, including CID, Display Caller’s name, call transfer, etc. Login the Web page and go to Account->Call Settings and select "Yes" in the checkbox behind the option "Activate Call Features" then use the following codes to realize synchronized settings on the corresponding web page.
  • Page 72 Cancel Busy Call Forward: Cancel busy call forward Dial*91 Delayed Call Forward: Set up delayed call forward Dial *92 + Phone/Ext. Number. Dial Cancel Delayed Call Forward: Cancel busy call forward Dial*93 P a g e | 71 GAC2500 Administration Guide...

  • Page 73: Upgrading And Provisioning

    Figure 11: GAC2500 Upgrade Configuration via LCD Configure via Web GUI Open a web browser on PC and enter the IP address for the GAC2500. Then login with the administrator username and password. Go to Maintenance section, select Upgrade tab. In the Upgrade web page, enter the IP address or the FQDN for the upgrade server and choose to upgrade via TFTP, HTTP or HTTPS (The default setting is HTTPS).

  • Page 74: Upload Firmware Locally

    Please do not power off or unplug the GAC2500 when the upgrading process is on. If there is no HTTP/TFTP server, users could also upload the firmware to the GAC2500 directly via Web GUI. Please follow the steps below to upload firmware to GAC2500 locally.

  • Page 75: No Local Firmware Servers

    1. Unzip the firmware files and put all of them in the root directory of the TFTP server; 2. Connect the PC running the TFTP server and the GAC2500 device to the same LAN segment; 3. Launch the TFTP server and go to the File menu->Configure->Security to change the TFTP server's default setting from "Receive Only"...

  • Page 76: Provisioning And Configuration File Download

    When the GAC2500 boots up, it will issue TFTP or HTTP request to download a configuration XML file named "cfgxxxxxxxxxxxx" followed by "cfgxxxxxxxxxxxx.xml", where "xxxxxxxxxxxx" is the MAC address of the phone, i.e., "cfg000b820102ab" and "cfg000b820102ab.xml". If downloading "cfgxxxxxxxxxxxx.xml" file is not successful, the provision program will download a generic cfg.xml file.

  • Page 77: Figure 15: Provision Record

    LAN would send SUBSCRIBE to GAC after boot up. Based on the information received to complete provision. When using Provision Server, users can view the records of provision, shown as below: Figure 15: Provision Record P a g e | 76 GAC2500 Administration Guide...

  • Page 78: Backup

    BACKUP GAC2500 provides Backup app to support backup the data and restore data by importing backup files. The interface is shown as follows. Figure 16: Backup Files List Users can tap on to import backup files from external storage. Tapping on one file to enter the page shown below.

  • Page 79: Figure 18: Auto Backup Settings

    GAC2500 supports manual or automatic backup. First, tap on to select data to backup. Then tap on and select “Auto backup” to schedule an automatic backup Figure 18: Auto Backup Settings Users can also configure the directory to store backup files, as shown below.

  • Page 80: Factory Reset

    Users could reset factory settings via the following ways: Reset via local GUI, via Web page, via the reset button on the back panel of GAC2500. Factory reset will delete configuration info and syslog info, the HDD data and videos will not be deleted.

  • Page 81: Restore To Factory Default Via The Web Gui

    4. Click OK to restore the phone to factory settings. Reset Via Button Use a small pin to press the button Reset button on the back panel of GAC2500 for more than 10 seconds to reboot and restore to factory reset.

  • Page 82: Experiencing The Gac2500 Application Phone

    EXPERIENCING THE GAC2500 APPLICATION PHONE Please visit our website: http://www.grandstream.com to receive the most up- to-date updates on firmware releases, additional features, FAQs, documentation and news on new products. We encourage you to browse our product related documentation, FAQs User and Developer Forum for answers to your general questions.

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