Grandstream Networks GAC2500 Administration Manual
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Grandstream Networks GAC2500 Administration Manual

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Grandstream Networks, Inc.
GAC2500
Administration Guide

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Summary of Contents for Grandstream Networks GAC2500

  • Page 1 Grandstream Networks, Inc. GAC2500 Administration Guide...

  • Page 2: Gac2500 - Administration Guide

    . This User Guide describes the basic concept and tasks necessary to use and configure your GAC2500. This document covers the topics of conference environment setups, start conference and the relevant operations like conference reservation. To learn the advanced features and configurations, please visit http://www.grandstream.com/support/resources/?title=GAC2500...

  • Page 3: Gac2500 Technical Specifications

    GAC2500 Technical Specifications The following table resumes all the technical specifications including the protocols / standards supported, voice codecs, telephony features, languages and upgrade/provisioning settings for the GAC2500. Table 2: GAC2500 Technical Specifications SIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP, ICMP, DNS (A record, SRV, NAPTR), DHCP, PPPoE, Protocols/St SSH, TFTP, NTP, STUN, SIMPLE, LLDP, LDAP, TR-069, 802.1x, TLSv1.1, TLSv1.2, SRTP, IPv6,...

  • Page 4: Getting Started

    CE：EN55022 Class B，EN55024，EN61000-3-2，EN61000-3-3，EN60950-1，EN62479，RoHS RCM：AS/ACIF S004；AS/NZS CISPR22/24；AS/NZS 60950；AS/NZS 4268 GETTING STARTED This chapter provides basic installation instructions including the list of the packaging contents and also information for obtaining the best performance with the GAC2500. Equipment Packaging Table 3: Equipment Packaging GAC2500 1 x GAC2500 Main Case.

  • Page 5: Powering Gac2500

    1. Connect the LAN port of the GAC2500 to the RJ-45 socket of a hub/switch or a router. 2. Connect the 12V DC output plug to the power jack on the GAC2500; plug the power adapter into an electrical outlet. If PoE switch is used in step 1, this step could be skipped.

  • Page 6: Integrated Connection

    Integrated Connection 1. Connect the 12V DC to the power jack on the GAC2500; plug the power adapter into an electrical outlet. 2. After the device boots up, connect the Micro-USB port to the USB port of GVC32xx or PC, as shown above.

  • Page 7: Zoom In/Zoom Out

    When the GAC2500 boots up in HOME screen, the LCD will display as below. A registered account is shown in the following figure and users might need register their own account to have the account status displayed.

  • Page 8: Personalized Account

    LCD as well as in web GUI. Auto-answer. If it’s set to Yes, the GAC2500 will automatically turn on the speakerphone to answer incoming calls. If it’s set to Enable Intercom/Paging mode, it will answer the call based on the SIP info header sent from the server/proxy;...
  • Page 9 Account The GAC2500 allows users to add Google account, Exchange account and Email account to the phone. Once the account is associated, the contacts and other settings can be synced up on the GAC2500. For example, users could download Google Play from GS Market.

  • Page 10: About Phone

    Upgrade. Fill in upgrade info. Syslog. Select the level of logging for syslog, and he URL/IP address for the syslog server. Factory Reset. Open and tap on Factory Reset to restore the GAC2500 to factory default settings. Clear Master-slave Remember. Clear master-slave choose history.
  • Page 11 Voice mail Sets if the phone system allows users to access the voice messages by pressing the Voicemail icon on the access GAC2500. For example, in UCM6xxx IPPBX, *97 could be used. number Display Specifies the SIP server subscriber’s name (optional) that will be used for Caller ID display. The configured Name content will be included in the “From”, “Contact”...
  • Page 12 PPPoE Enters the PPPoE password when PPPoE is used. Password Parameters Descriptions IPv6 address Allows users to configure the appropriate network settings on the device. Users could select “DHCP” or type “Static IP”. Static IPv6 Enters the IP address when static IP is used. address IPv6 prefix Enters the IPv6 prefix length when static IP is used.
  • Page 13 Defines the specific URI that the GAC2500 can directly access to without HTTP/HTTPS Bypass proxy for proxy. Table 11: Additional Network Settings Parameters Parameters Descriptions LLDP Enable or disable LLDP. The default setting is disabled. This field defines the layer 3 QoS parameter for SIP packets. It is the value used for IP Precedence, Layer 3 QoS for SIP Diff-Serv or MPLS.

  • Page 14: Gac2500 Web Gui Settings

    Tap on “Reboot” to reboot the device. GAC2500 WEB GUI SETTINGS The GAC2500 embedded Web server responds to HTTP/HTTPS GET/POST requests. Embedded HTML pages allow users to configure the application device through a Web browser such as Mozilla Firefox, Google Chrome and etc.

  • Page 15: Saving Changes

    Web page, users must reboot the GAC2500 for the changes to take effect. Definitions This section describes the 6 options in the GAC2500 Web GUI. Please view Advanced, Maintenance and Status specifications in Administration Guide.

  • Page 16: Contacts Page Definitions

    Toolbar The web UI tool bar is on the upper right corner of the web UI page. Figure 9: Web UI – Tool Bar Turn on/off DND mode. Once enabled, the DND text will turn into red and all incoming calls will be rejected. English Select the display language for the web UI.
  • Page 17 Chose the encoding type of the file, following are available: UTF-8 UTF-16 UTF-32 Big5 File encoding Big5-HKSCS Shift-JIS ISO8859-1 ISO8859-15 Windows-1251 EUC-KR Choose the file type from the drop down, following are available: File type VCard Browse Brows to import a contact file. Export Table 15: Contacts –...
  • Page 18 Choose the file type to export to from the drop down, following are available: File type VCard Export Click Browse to select a directory where to export the contact file. Download Table 16: Contacts – Download Clear the old list Click on the checkbox in order to clear old list.

  • Page 19: Contacts - Groups

    Choose the download interval from the drop-down list, available are: 2 Hours 4 Hours Download interval 6 Hours 8 Hours 12 Hours Username Enter the username of the remote server. Password Enter the password of the remote server. Download server Enter the domain name, the IPv4 or the IPv6 address of the download server.

  • Page 20: Contacts - Schedule

    Delete Delete blacklisted numbers. Manually add Table 19: Contacts – Blacklist – Manually add Number Enter the number to black list. Note(optional) Add a note regarding that number. Add from contacts Users can add blacklist numbers from contacts. Add from call history Users can add blacklist numbers from call history.

  • Page 21: Contacts - Call History

    Select in order to enable the conference repeat and how often to repeat the Recurring conference conference from the drop-down list. Start date Select the conference start date. End date Select whether to repeat the conference indefinitely or set an end date. Conference date If recurring conference is not selected, set the start date of the conference.
  • Page 22 Configures the bind “Username” for querying LDAP servers. Some LDAP servers allow anonymous User Name binds in which case the setting can be left blank. Specifies the bind “Password” for querying LDAP servers. The field can be left blank if the LDAP Password server allows anonymous binds.

  • Page 23: Name Attributes

    Configures the entry information to be shown on phone’s LCD. Up to 3 fields can be displayed. LDAP Displaying Example: Name Attributes %cn %sn %telephoneNumber Specifies the maximum number of results to be returned by the LDAP server, valid range from 0 to Max Hits 4000.
  • Page 24 Figure 10: BroadWorks XSI Settings If users need to use the selected Directory or Call Log categories, please set the categories as “Enabled”, for example, “Group”, “Enterprise”, and “Personal” are checked as below. Figure 11: BroadWorks XSI Network Directories End user is able to rename each directory or call log category. If user types a string into the blank, it will override the default name.
  • Page 25 Figure 12: BroadSoft Directory additional settings 3. After filling the information, open Contact app on the GAC2500 and click BroadSoft contacts. Figure 13: Contact App 4. The correct login information would display the list of contacts, under different groups selected before.

  • Page 26: Account Settings Page Definitions

    Account Settings Page Definitions GAC2500 supports 6 accounts, The Account pages lists General Settings, Network Settings, SIP Settings, Codec & RTP Settings and Call Settings. Account – General Settings Table 23: Account – General Settings Indicates whether the account is active. The default value for the primary Account Account Active 1 is “Yes”...

  • Page 27: Account - Sip Settings

    Defines which DNS service will be used to lookup IP address for SIP server’s hostname. It can be selected from the dropdown list: A Record NATPTR/SRV Mode If it needs DNS SRV resource, which DNS server response more than one result, it should be set to “SRV” or “NATPTR/SRV”.
  • Page 28 Account 2, 5064 for Account 3, 5066 for Account 4, 5068 for Account 5, and 5070 for Account 6. Configures the phone system to subscribe voice message service. If it is set to “Yes”, the phone system will periodically send SIP SUBSCRIBE message for Message Waiting Indication service. GAC2500 phone system SUBSCRIBE supports both synchronized and non-synchronized MWI.
  • Page 29 Determines the minimum session expiration timer (in seconds) if the phone act as a timer refresher. The default setting is 90. Min-SE (s) The valid range is from 90 to 64800. Sets which party will refresh the active session if the phone makes outbound calls. If it is set to “UAC” and UAC Specify the remote party does not support Refresher feature, the phone system will refresh the active session.
  • Page 30 Use Actual Ephemeral Determines the port information in the Via header and Contact header of SIP message when the phone Port in system use TCP or TLS. If set to No, these port numbers will use the permanent listening port on the phone. Contact Otherwise, they will use the ephemeral port for the particular connection.

  • Page 31: Account - Codec Settings

    Defines the amount of time that the server transaction can remain when unreliable response (3xx-6xx) SIP Timer D received. The valid value is 0-64 seconds. Interval The default value is 0. Configures the phone system to remove the outbound proxy URI from the Route header. This is used for Remove the SIP Extension to notify the SIP server that the device is behind a NAT/Firewall.
  • Page 32 2 ITU G726-32 payload type for ITU packing mode. Payload 2 is static and payload dynamic is dynamic. Payload G726-32 Dynamic Specifies the G726-32 payload type, and the valid range is 96 to 127. The default setting is “126”. Opus Payload Defines the desired value (96-127) for the payload type of the Opus codec.

  • Page 33: Account - Call Settings

    Enable Defines the SRTP key life time. When this option is set to be enabled, during the SRTP call, the SRTP key will SRTP key be valid within 231 SIP packets, and phone will renew the SRTP key after this limitation. The default setting is life time “Yes”.
  • Page 34 Allow 311, 611, and 911 or any 10-digit numbers with leading digits 1617 Example 2: {^1900x+ | <=1617>xxxxxxx} Block any number of leading digits 1900 or add prefix 1617 for any dialed 7- digit numbers. Example 3: {1xxx[2-9]xxxxxx | <2=011>x+} Allow any number with leading digit 1 followed by a 3-digit number, followed by any number between 2 and 9, followed by any 7-digit number OR allow any length of numbers with leading digit 2, replacing the 2 with 011 when...
  • Page 35 Sets the phone system to make an anonymous outgoing call. If it’s set to “Yes”, the “From” header in the SIP INVITE messages will be set to Send Anonymous anonymous, essentially blocking the Caller ID to be displayed. The default setting is “No”.
  • Page 36 Configures the network based conference URI (the BroadSoft Standard). If it Conference-URI is configured, end user needs to tap the N-way key during the conference to transfer the host to the remote media server. Configures the ringtone for the account. Users can set ringtones from the dropdown list.

  • Page 37: Advanced Settings Page Definitions

    the phone receives SIP INVITE with Alert-Info header in the following format: Alert-Info: <http://127.0.0.1>; info=priority Selects the distinctive ring tone for the matching rule. When the incoming Distinctive Ring caller ID or Alert Info matches the rule, the phone will ring with the selected Tone ring.

  • Page 38: Advanced Settings - Call Features

    Enables/disables the phone system to omit the LDAP contacts will from LCD Hide LDAP screen. If it is enabled, end user is not allowed to use it in the Contact app. Contacts The default setting is “No”. Specifies how the phone system will send a Binding Request packet to the SIP Keep-alive Interval server in order to keep the “ping hole”...
  • Page 39 Disables the call waiting feature. If it is checked, the phone system will reject the Disable Call-Waiting second incoming call during an active session without user’s knowledge. But this missed call record will be saved to remind users. The default setting is “No”. Enables the QWERTY soft keyboard in the phone app/dialer page.

  • Page 40: Advanced Settings - Tone Generator

    Advanced Settings – Tone Generator Table 30: Advanced – Tone Generator Settings If set to “Yes”, GAC2500 will configure CPT (Call Progress Tone) according to Auto Config CPT by Region different regions automatically. If set to “No”, you can configure CPT parameters manually.

  • Page 41: Advanced Settings - Multicast Paging

    Advanced Settings – Multicast Paging This page will show only if Expert mode is enabled. Table 31: Multicast Paging Sets the threshold of paging calls. If the paging call’s priority is higher than the threshold, the existing call will be hold and the paging call will be answered. Paging Barge Otherwise, the existing call does not be affected.

  • Page 42: Advanced - Mpk Lcd Settings

    Configures the User ID for the corresponding multi-purpose key mode. Configures the display format for the multi-purpose keys. Users could select display “Name”, “UserID”, Display Format or “UserID(Name)”. The “Name” is the name saved in GAC2500 Contacts. The default setting is “Name”.

  • Page 43: Maintenance Page Definitions

    Show Display Name from If check, the name on server will replace the one user configured before. The default setting is “No”. Server Maintenance Page Definitions Maintenance page lists Network Settings, Time & Language, Security Settings, Upgrade, troubleshooting and MPK Settings. Maintenance –...
  • Page 44 PPPoE Enter the PPPoE Password. Password Alternate DNS Configures alternate DNS server. Server Second Alternate DNS Configures secondary alternate DNS server. Server Enable LLDP Enable / Disable LLDP. LLDP TX Configures the interval the phone sends LLDP-MED packet, the default setting is 30s. Interval(s) Layer 3 QoS for Defines the Layer 3 QoS parameter for SIP packets.

  • Page 45: Maintenance - Wi-Fi Settings

    Enters the secret for the 802.1x mode. This option will be appeared when 802.1x mode is EAP-MD5 or 802.1x Secret  EAP-PEAP. Uploads the CA Certificate file to the phone. (This setting will be displayed only if the 802.1 X mode is CA Certificate enabled) Client...

  • Page 46: Maintenance - Time & Language

    Security Mode Defines the security mode used for the wireless network when the SSID is hidden. for Hidden SSID Maintenance – Time & Language Table 36: Maintenance – Time & Language Specify NTP Server Defines the URL or IP address of the NTP server. The phone may obtain the current date and time Address information from the server.
  • Page 47 Specifies which port to use to access the phone ‘s Web UI. By default, if HTTP, the port number will be 80; if Port  HTTPS is selected, the port number will be 443. Admin Configures the administrator password for Web GUI. It is case sensitive with a maximum length of 32 Password characters.

  • Page 48: Maintenance - Upgrade

    Import Clicks the Browse to upload certificate file from PC. The certificate file should be “.pem”, “.crt”, “.cer”, or Trusted CA “.der” format. The Browse button will turn to “Processing” and back to “Browse“ once the upload finished. Certificates Maintenance – Upgrade Table 38: Maintenance –...
  • Page 49 Sets IP address or domain name of configuration server. The server hosts a copy of the configuration Path file to be installed on the GAC2500. Default is fm.grandstream.com/gs. Config File If your HTTP/HTTPS config server has enabled user authentication mode, please fill in user name for HTTP/HTTPS authentication.

  • Page 50: Maintenance - Recording

    Enables the PNP (Plug and Play) feature on the device. If it is enabled, the device will be set as a Enable PNP provision server to send SIP NOTIFY message including the provision URL to response the client Feature phone’s SIP SUBSCRIBE request. This feature will be enabled if the PNP URL is configured. If this setting is enabled, the 3CX Auto provision will be disabled automatically.

  • Page 51: Maintenance & Troubleshooting

    Normal Rename, download, and delete the recording that is saved in Recorder app. Recording. The recording page lists the recordings from calls and normal recording. For each record, users can rename, download, lock, and delete it. If the recording is locked, it cannot be deleted. Or users can batch delete the recordings by checking multiple records and delete them.
  • Page 52 Selects the log priority to display. It can be selected from list below: Verbose (Default Setting) Debug Info Priority Warn Error Fatal Silent (suppress all output) Debug One-Click Debugging Capture the checked info in the debugging list, click “Start” to debug if including “Capture trace” item and One-click click “Stop”...

  • Page 53: Maintenance - Event Notify

    Target Input the domain name or IP address and click “Start to show trout tracing result in page below. Host Maintenance – Event Notify Set URL for specified event, send URL to the configured server when the event occurs on the device, the dynamic variables in which will be replaced with corresponding parameters to realize event notification purpose.

  • Page 54: Maintenance - Device Manager

    Maintenance – Device Manager Table 41: Maintenance – Device Manager Keeps LCD screen turned on after screen timeout when there is Disable Missed Call Backlight unchecked missed call on the phone if set to “Yes”. Default is “No”. Ringing Indicator Configures the LED indicator status when incoming call rings.

  • Page 55: Status - System Info

    Address The configured address type: DHCP, Static IP or PPPoE. Type IPv4 IP address of the phone. Address Subnet Subnet mask of the phone. Mask Gateway Default gateway of the phone. DNS Server 1 of the phone. Server 1 DNS Server 2 of the phone. Server 2 IPv6 IPv6...

  • Page 56: Status - Storage Info

    System up time since the last reboot. Status – Storage Info Storage Info pages displays the available and used space of GAC2500 internal storage and SD card, the following screenshot show an example of the storage info. Figure 15: GAC2500 Storage Info CALL FEATURES GAC2500 supports traditional and advanced call features, including CID, Display Caller’s name, call transfer, etc.
  • Page 57 Disable SRTP Dial *17 Enable SRTP (One-time Only) Dial *18+Phone/Ext. Number Disable SRTP (One-time Only) Dial *19+Phone/Ext. Number Anonymous Call (For all subsequent calls) Dial *30 Cancel Anonymous (For all subsequent calls) Dial *31 Disable Call Waiting (For all subsequent calls) Dial *50 Call Waiting (For all subsequent calls) Dial *51...

  • Page 58: Upgrading And Provisioning

    Upgrade via HTTP/HTTPS firmware server Upgrade and Provisioning Configuration There are two ways to setup upgrade and provisioning on GAC2500. They are Keypad Menu and Web GUI. Configure via Keypad Menu In GAC2500 Settings, select Advanced Settings��Upgrade. Users may then select the upgrade mode and enter the IP address or FQDN for the Firmware server and the Config server.

  • Page 59: Configure Via Web Gui

    Configure via Web GUI Open a web browser on PC and enter the IP address for the GAC2500. Then login with the administrator username and password. Go to Maintenance section, select Upgrade tab. In the Upgrade web page, enter the IP address or the FQDN for the upgrade server and choose to upgrade via TFTP, HTTP or HTTPS (The default setting is HTTPS).

  • Page 60: No Local Firmware Servers

    If there is no HTTP/TFTP server, users could also upload the firmware to the GAC2500 directly via Web GUI. Please follow the steps below to upload firmware to GAC2500 locally. Notes 1. It is HIGHLY recommended that use an Uninterruptible Power Supply (UPS) or it might be fail if emergency cutoff occurs in the process of update.

  • Page 61: Provisioning And Configuration File Download

    When the GAC2500 boots up, it will issue TFTP or HTTP request to download a configuration XML file named “cfgxxxxxxxxxxxx” followed by “cfgxxxxxxxxxxxx.xml”, where “xxxxxxxxxxxx” is the MAC address of the phone, i.e., “cfg000b820102ab”...
  • Page 62 Figure 19: Provision Server Settings Table 46: Provision Server Settings Parameters Description Enables the PNP (Plug and Play) feature on the device. If it is enabled, the device will be set as a provision server to send SIP NOTIFY message including the provision URL to response the client phone’s SIP SUBSCRIBE request.
  • Page 63 Firmware HTTP/HTTPS username Firmware HTTP/HTTPS password Config HTTP/HTTPS username Config HTTP/HTTPS password Figure 21: Config File Upgrade Verification BACKUP GAC2500 provides Backup app to support backup the data and restore data by importing backup files. The interface is shown as follows.
  • Page 64 Choose part of the data and tap on “Restore” to recover. Figure 23: Select Data to Restore GAC2500 supports manual or automatic backup. First, tap on to select data to backup. Then tap on and select “Auto backup” to schedule an automatic backup...

  • Page 65: Factory Reset

    Users could reset factory settings via the following ways: Reset via local GUI, via Web page, via the reset button on the back panel of GAC2500. Factory reset will delete configuration info and syslog info, the HDD data and videos will not be deleted.

  • Page 66: Restore To Factory Default Via Lcd Menu

    Restore to Factory Default via LCD Menu Access to the GAC2500 LCD Settings��Advanced Settings��Factory Reset, tap on Factory Reset, a confirmation message will be displayed. Tap on OK to confirm or return to avoid. Figure 26: Factory reset Restore to Factory Default via the Web GUI 1.

  • Page 67: Reset Via Button

    4. Click OK to restore the phone to factory settings. Reset Via Button Use a small pin to press the button Reset button on the back panel of GAC2500 for more than 10 seconds to reboot and restore to factory reset.
  • Page 68 Increased the length of configuration “Syslog server address” on web UI from 32 characters to 128 characters [Syslog Server Address] Supported contact download server using IPv6 address with subdirectory. [Download server] Supported IPv6 address for Syslog server. [Syslog] Supported IP call via TCP transport. Supported new config file format: cfggac2500.xml for GAC2500 [model configuration file]...
  • Page 69 Removed SIP server field validation in web UI. Firmware Version 1.0.3.13 Updated tool tip for web UI �� Maintenance �� Network settings �� Bypass Proxy For, Multiple IP addresses can be separated by “,”. [Maintenance – Network Settings] Updated that DUT does not support multicast paging using port 0. [Advanced Settings – Multicast Paging] Firmware Version 1.0.3.11 Added support for RED with FEC.
  • Page 70 Firmware Version 1.0.1.34 Dial plan improvements, supports direct IP call. [Dial Plan] Added UCM auto config number in Advanced Account settings. Added Codec Negotiation Priority in Codec & RTP settings. [Codec Negotiation Priority] Added Enable Conference Room Quite Mode. [Enable Conference Room Quite Mode] Firmware Version 1.0.1.26 Removed In-Call Sound EQ and added Voice Mode.

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