Yealink CP920 User Manual
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Yealink CP920 User Manual

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See also: Administrator's Manual , Configuration Manual
CP920 user guide 封面
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Summary of Contents for Yealink CP920

  • Page 1 CP920 user guide 封面...
  • Page 2 Trademarks Yealink® , the logo and the name and marks is trademark of Yealink (Xiamen) Network Technology CO., LTD, which are registered legally in China, the United States, EU (European Union) and other countries. All other trademarks belong to their respective owners. Without Yealink’s express written permission, recipient shall not reproduce or transmit any portion hereof in any form or by any means, with any purpose other than personal use.

  • Page 3: End User License Agreement

    End User License Agreement This End User License Agreement ("EULA") is a legal agreement between you and Yealink. By installing, copying or otherwise using the Products, you: (1) agree to be bounded by the terms of this EULA, (2) you are the owner or an authorized user of the device, and (3) you represent and warrant that you have the right, authority and capacity to enter into this agreement and to abide by all its terms and conditions, just as if you had signed it.

  • Page 4: Gnu Gpl Information

    Yealink CP920 HD IP Conference Phone firmware contains third-party software under the GNU General Public License (GPL). Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and conditions of the license.

  • Page 5: About This Guide

    IP network is ready for phone configuration. Also be sure to read Yealink Products Regulatory Notices guide the Packaging Contents in this guide, and see the for all regulatory and safety guidance before you set up and use the CP920 IP phone. In This Guide Topics provided in this guide include:...

  • Page 6: Table Of Contents

    User Guide for the CP920 HD IP Conference Phone Table of Contents About This Guide............... v In This Guide ........................... v Table of Contents ..............vi Overview ................... 1 Hardware Component Instructions ..................2 Icon Instructions ........................4 LED Instructions ........................5 User Interfaces ........................
  • Page 7 About This Guide General Settings........................27 Power Saving ........................27 Contrast ..........................30 Backlight .......................... 30 Language ......................... 31 Time & Date ........................32 Administrator Password ....................34 Key As Send ........................34 Phone Lock ........................35 Audio Settings ........................37 Volume..........................
  • Page 8 User Guide for the CP920 HD IP Conference Phone Auto Redial ........................80 Call Completion ......................81 ReCall ..........................83 Call Mute ......................... 83 Call Hold/Resume ......................85 Do Not Disturb (DND) ..................... 86 Call Forward ........................87 Call Transfer ........................91 Call Waiting ........................
  • Page 9 About This Guide General Issues ........................145 Display Issues ........................145 Password Issues ........................146 Call Issues ........................... 147 Audio Issues ........................147 Network Issues ........................149 Log Issues ........................... 151 Reboot & Upgrade & Reset Issues ..................153 Regulatory Notices ..............157 Service Agreements ......................

  • Page 11: Overview

    Overview Overview This chapter provides the overview of the CP920 IP conference phone. Topics include: Hardware Component Instructions  Icon Instructions  LED Instructions  User Interfaces  Documentations  If you require additional information or assistance with your new phone, contact your system...

  • Page 12: Hardware Component Instructions

    User Guide for the CP920 HD IP Conference Phone Hardware Component Instructions The following figure shows the primary hardware component of CP920 IP conference phone:...
  • Page 13 Overview Hardware component instructions of the CP920 IP conference phone are: Item Description Three Internal Provide 10-feet (4meters) and 360-degree coverage to ① Microphones transmit sound to other phones. •Toggles mute feature. ② Mute Key •Indicate phone and call statuses.

  • Page 14: Icon Instructions

    User Guide for the CP920 HD IP Conference Phone Item Description • Allows you to connect a USB flash drive (optional) to your phone so you can record calls/conferences and play back recorded files. • Allows you to connect expansion PSTN box(es) (optional) ⑯...

  • Page 15: Led Instructions

    PSTN box is detected High Definition Voice Wi-Fi enabled Bluetooth enabled Bluetooth-enabled mobile phone paired and connected LED Instructions Mute key indicators LED on the CP920 IP phone: LED Status Description The phone is initializing. Solid red The call is muted. Flashing red The phone is ringing.

  • Page 16: User Interfaces

    User Guide for the CP920 HD IP Conference Phone User Interfaces Two ways to customize configurations of your CP920 IP conference phone: The user interface on the IP phone.  The user interface in a web browser on your PC.
  • Page 17 Overview Options Phone User Interface Web User Interface --Firmware --Network --Phone --Accounts Basic Phone Settings --Power Saving --Contrast √ --Backlight √ --Language √ --Time & Date √ √ --Administrator Password √ --Key As Send √ --Phone Lock -- Audio Settings --Ring Tones √...
  • Page 18 User Guide for the CP920 HD IP Conference Phone Options Phone User Interface Web User Interface --Conference --Call Pickup √ --Anonymous Call √ --Anonymous Call Rejection √ Advanced Phone Features -- Recording Using a USB Flash √ Drive --Intercom √...

  • Page 19: Documentations

    Overview Documentations The following table shows documentations available for the CP920 IP conference phone. Name Contents Where found Language Basic call features In the package/On Quick Start Guide and phone English/Chinese the website customizations Phone/Web user interface settings User Guide...
  • Page 20 User Guide for the CP920 HD IP Conference Phone...

  • Page 21: Getting Started

    Entering Data and Editing Fields  If you require additional information or assistance with your new phone, contact your system administrator. Packaging Contents The following items are included in your CP920 IP conference phone package: CP920 IP Conference Phone ...

  • Page 22: Optional Accessories

    Check the list before installation. If you find anything missing, contact your system administrator. Optional Accessories The following items are optional accessories for your CP920 IP conference phone. You need to purchase them separately if required. Expansion PSTN Box CPN10 ...

  • Page 23: Connecting The Network And Power

    Connect the included or a standard Ethernet cable between the Internet port on the phone and the one on the wall or switch/hub device port. The IP phone should be used with Yealink original power adapter (12V/1A) only. Note...

  • Page 24: Connecting The Optional Usb Flash Drive

    User Guide for the CP920 HD IP Conference Phone Power over Ethernet With the included or a regular Ethernet cable, the CP920 IP conference phone can be powered from a PoE-compliant switch or hub. To connect the PoE: Connect the Ethernet cable between the Internet port on the phone and an available port on the in-line power switch/hub.

  • Page 25: Connecting The Optional Expansion Pstn Box Cpn10

    If you need to record calls when using the PSTN box, you can also connect the USB flash drive to the USB port on the PSTN box. Up to two expansion PSTN boxes can be connected to an IP Yealink PSTN Box CPN10 Quick Start Guide conference phone. For more information, refer to...
  • Page 26 User Guide for the CP920 HD IP Conference Phone Phone status (product name, hardware version, firmware version, product ID, MAC address  and device certificate status). Account (SIP, Yealink Cloud or PSTN) status  To view the phone status via phone user interface: , or tap Menu from the Idle screen.

  • Page 27: Basic Network Settings

    Getting Started The phone status is displayed on the first page of the web user interface. Basic Network Settings If your phone cannot contact a DHCP server for any reason, you need to configure network settings manually. The IP phone can support either or both IPv4 and IPv6 addresses. To configure the IP mode via phone user interface: Tap Menu->Settings->Advanced Settings (default password: admin) ->Network->WAN Port.

  • Page 28: Wireless Network Settings

    For more information on these parameters, contact your system administrator. Wireless Network Settings Yealink CP920 IP phone supports Wi-Fi feature. The IP phone can be connected to wireless network if Wi-Fi is available within the area. For more information, contact your system administrator.

  • Page 29: Activating The Wi-Fi Mode

    Tap the Save soft key. The IP phone scans the available wireless network in your area. Connecting to the Wireless Network Three ways to connect CP920 IP phone to the wireless network: Manually connect to an available wireless network ...
  • Page 30 WPS can automatically configure a wireless network with a network name (SSID) and strong WPA data encryption and authentication. Two methods supported by Yealink IP phones in the Wi-Fi protected setup: Push Button Configuration (PBC): The user simply has to tap the WPS soft key on both ...
  • Page 31 Getting Started Push Button Configuration (PBC) To connect to the wireless network using PBC method: Tap Menu ->Settings -> Basic Settings->Wi-Fi. Tap the Switch soft key to select On from the Wi-Fi field. The IP phone scans the available wireless network in your area. Tap the WPS soft key, and select WPS from the prompt list.

  • Page 32: Viewing The Wireless Network Information

    User Guide for the CP920 HD IP Conference Phone Enter the profile name, SSID, WPA shared key in the corresponding fields. If you select WPA-PSK or WPA2-PSK from the pull-down list of Security Mode: Select the desired Cipher type (TKIP, AES or TKIP AES) from Cipher Type field.

  • Page 33: Disconnecting The Wireless Network Connection

    Getting Started To manage the Known Network(s) via phone user interface: Tap Menu ->Settings -> Basic Settings->Wi-Fi->Known Network(s). Tap the Option soft key. Do the of the following: To edit the wireless network profile: Select Edit from the prompt list. Edit the desired wireless network information.

  • Page 34: Registration

    User Guide for the CP920 HD IP Conference Phone Tap the Switch soft key to select Off from the Wi-Fi field. The Wi-Fi icon disappears from the status bar. Wi-Fi is configurable via web user interface at the path Network->Wi-Fi.

  • Page 35: Input Mode

    Getting Started The following table lists the input modes and character (or number) options for the keypad: Input Mode Keypad (title case) abc2ä æå à á abc2ä æå à á ABC2ÄÆÅ 2abcABC â ã ç â ã ç ÀÁÂÃÇ 3defDEF def3è...
  • Page 36 User Guide for the CP920 HD IP Conference Phone If you want to Then you can alphanumeric (2aB) characters that is displayed on the keypad key. characters. You can tap the abc soft key one or more times to switch among uppercase (ABC soft key), numeric...

  • Page 37: Customizing Your Phone

    Customizing Your Phone Customizing Your Phone You can customize your CP920 IP conference phone by personally configuring certain settings, for example, backlight, time & date and ring tones. You can add contacts to the phone’s local directory manually or from call history. You can also personalize different ring tones for different callers.
  • Page 38 User Guide for the CP920 HD IP Conference Phone Enabling the Power Saving To enable the power saving feature via web user interface: Click on Settings->Power Saving. Select Enabled from the pull-down list of Power Saving. Click Confirm to accept the change.
  • Page 39 Customizing Your Phone Enter the starting time and ending time respectively in the desired day field. Click Confirm to accept the change. Configuring the Idle Timeout Idle Timeout specifies the period of time before the IP phone enters power-saving mode. The following three types of idle timeout you can configure: Office Hours Idle TimeOut: Configures the idle timeout for office hours.

  • Page 40: Contrast

    User Guide for the CP920 HD IP Conference Phone The default value is 10, you can set to 1-30. Click Confirm to accept the change. Contrast You can configure the contrast of the LCD screen to a comfortable level. The intensity of contrast ranges from 1 to 10 and the highest intensity is 10.

  • Page 41: Language

    Customizing Your Phone Always Off: Backlight is off permanently.  15s, 30s, 1min, 2min, 5min, 10min or 30min: Backlight is turned off when the phone is  inactive after the designated time (in seconds). To configure the backlight via phone user interface: Tap Menu->Settings->Basic Settings->Display->Backlight.

  • Page 42: Time & Date

    User Guide for the CP920 HD IP Conference Phone To change the language for the web user interface: Select the desired language from the pull-down list at the top-right corner of web user interface. Text displayed on the web user interface will change to the selected language.
  • Page 43 Customizing Your Phone To configure the time and date manually via phone user interface: Tap Menu->Settings->Basic Settings->Time & Date->Manual Settings. Enter the specific time and date. Tap the Save soft key to accept the change. The date and time displayed on the LCD screen will change accordingly. To configure the time and date format via phone user interface: Tap Menu->Settings->Basic Settings->Time &...

  • Page 44: Administrator Password

    User Guide for the CP920 HD IP Conference Phone Time and date are configurable via web user interface at the path Settings->Time & Date. You can also customize the date format. Contact your system administrator for more Note information. Administrator Password The Advanced Settings option is only accessible to the administrator.

  • Page 45: Phone Lock

    Customizing Your Phone Phone Lock You can lock your phone temporarily when you are not using it. This feature helps to protect your phone from unauthorized use. Phone lock consists of the following: The Menu soft key is locked. You cannot access the menu of the Menu Key: phone until unlocked.

  • Page 46: Unlocking The Phone

    User Guide for the CP920 HD IP Conference Phone When the phone is locked, the LCD screen prompts “Phone locked.” and displays the icon Changing the Phone Unlock PIN To change the phone unlock PIN via phone user interface: Tap Menu->Settings->Basic Settings->Change PIN.

  • Page 47: Audio Settings

    Customizing Your Phone Deactivating the Phone Lock To deactivate the phone lock via phone user interface: Tap Menu->Settings->Basic Settings->Phone Lock. Enter the desired PIN (default PIN: 123) in the Unlock PIN field, and then tap the OK soft key. Tap the soft key to select Disabled from the Lock Enable field.

  • Page 48: Ring Tones

    User Guide for the CP920 HD IP Conference Phone You can also tap to adjust the ringer volume when selecting a ring tone. For more information, refer to Ring Tones on page 38. Note- If the ringer volume is adjusted to minimum, the icon will appear on the LCD screen.
  • Page 49 Customizing Your Phone to select the desired account and then tap the Enter soft key. to select the desired ring tone. If Common is selected, this account will use the ring tone selected for the phone. (Optional.) Tap to adjust the ringer volume. Tap the Save soft key to accept the change or the Back soft key to cancel.

  • Page 50: Key Tone

    User Guide for the CP920 HD IP Conference Phone Key Tone If you enable key tone, the phone will produce a sound when you tap the keypad on pre- dialing or dialing screen. To configure key tone via phone user interface: Tap Menu->Settings->Basic Settings->Sound->Key Tone.

  • Page 51: Directory

    Customizing Your Phone Remote Phone Book  Directory Directory provides an easy access to frequently used lists. The lists may contain Local Directory, Favorite Directory, History, Remote Phone Book and LDAP. You can configure the list(s) to be accessed for the Directory soft key. LDAP list is hidden by default.

  • Page 52: Local Directory

    User Guide for the CP920 HD IP Conference Phone The LCD screen displays the enabled list(s) in the directory. If there is only one list in the directory, tap the Directory soft key to enter this list directly. If the remote phone book or LDAP is not configured in advance, you cannot see remote phone Note book or LDAP lists on the phone user interface.

  • Page 53: Editing Groups

    Customizing Your Phone tone (refer to Adding Contacts) >Account ring tone (refer to Ring Tones) >Phone ring tone (refer to Ring Tones). If a specific ring tone is selected, this group will use the ring tone according to the priority: Contact ring tone (refer to Adding Contacts) >Group ring tone.

  • Page 54: Adding Contacts

    User Guide for the CP920 HD IP Conference Phone Deleting Groups To delete a group from the local directory: Tap Directory from the Idle screen. Select Local Directory. If Local Directory is removed from the directory refer to Directory on page 41), tap Menu->Directory->Local Directory to enter the local directory.
  • Page 55 Customizing Your Phone Select Local Directory. If Local Directory is removed from the directory (refer to Directory on page 41), tap Menu->Directory->Local Directory to enter the local directory. Select the desired contact group and then tap the Enter soft key. If the contact is not in any group, select All Contacts and then tap the Enter soft key.

  • Page 56: Editing Contacts

    User Guide for the CP920 HD IP Conference Phone Tap the Option soft key, and then select Move to Contact. Enter the contact name. Tap the Save soft key to save the entry to the local directory. If the contact already exists in the local directory, the LCD screen will prompt "Overwrite the original contact?".

  • Page 57: Deleting Contacts

    Customizing Your Phone Menu->Directory->Local Directory to enter the local directory. Select the desired contact group and then tap the Enter soft key. If the contact is not in any group, select All Contacts and then tap the Enter soft key. to highlight the desired contact.

  • Page 58: Searching For Contacts

    User Guide for the CP920 HD IP Conference Phone You can also delete all contacts by tapping the Option soft key, and then select Delete All. Placing Calls to Contacts To place a call to a contact from the local directory: Tap Directory from the Idle screen.
  • Page 59 Customizing Your Phone Enter a few continuous characters of the contact name or continuous numbers of the contact number (office, mobile or other number) using the keypad. The contacts whose name or phone number matches the characters entered will appear on the LCD screen.

  • Page 60: Blacklist

    User Guide for the CP920 HD IP Conference Phone Click Browse to locate a contact list file (the file format must be *.csv) from your local system. (Optional.) Check the Show Title checkbox. It will prevent importing the title of the contact information which is located in the first line of the CSV file.
  • Page 61 Customizing Your Phone Tap Menu->Directory->Blacklist. Tap the Add soft key. Enter the name and the office, mobile or other numbers in the corresponding fields. Tap the Save soft key to accept the change or the Back soft key to cancel. To add a contact to the blacklist directory from the local directory: Tap Directory from the Idle screen.

  • Page 62: Favorite Directory

    User Guide for the CP920 HD IP Conference Phone Favorite Directory Favorites are the contacts in your local directory that you call most often. You can add up to 1000 contacts as favorites from the local directory. You can view the favorites in the favorite directory.

  • Page 63: Remote Phone Book

    Customizing Your Phone Tap the OK soft key to confirm the deletion. If the contact added to the favorite directory is deleted in the local directory, it will be automatically deleted from the favorite directory. For operating instructions on placing a call to a contact from the favorite directory, refer to the operating instructions of Placing Calls to Contacts on page 48.
  • Page 64 User Guide for the CP920 HD IP Conference Phone Enter the desired refresh period in the Update Time Interval(Seconds) field. The default value is 21600. Click Confirm to accept the change. An access URL and update time interval for a remote phone book is configurable via web user Note interface only.

  • Page 65: Call History Management

    Click Confirm to accept the change. Call History Management The CP920 IP conference phone maintains call history lists of Missed Calls, Placed Calls, Received Calls and Forwarded Calls. Call history lists support 400 entries in all. You can view call history, place a call, add a contact or delete an entry from the call history list.

  • Page 66: Adding A Contact To The Local Directory/Blacklist

    User Guide for the CP920 HD IP Conference Phone Adding a Contact to the Local Directory/Blacklist To add a contact to the local directory (or blacklist directory) from the call history list: Tap the History soft key. Select the desired call history list and then tap the Enter soft key.

  • Page 67: Disabling History Record

    Customizing Your Phone Disabling History Record To disable history record feature via phone user interface: Tap Menu->Features->History Setting. Tap the soft key to select Disabled from the History Record field. Tap the Save soft key to accept the change or the Back soft key to cancel. Search Source List in Dialing You can search for a contact from the desired lists when the phone is on the dialing screen.

  • Page 68: System Customizations

    User Guide for the CP920 HD IP Conference Phone The LCD screen will display search results in the adjusted order. Click Confirm to accept the change. Search source list in dialing is configurable via web user interface only. Note To search for an entry in the enabled search source lists: Enter a few continuous characters of the entry’s name or continuous numbers of the...

  • Page 69: Programable Keys

    Logo customization is configurable via web user interface only. Programable Keys The CP920 IP conference phone supports 8 programable keys. You can assign predefined functionalities to programable keys. Programable keys allow you to quickly access features such as DND. The key type N/A indicates that this programable key provides no functionality until configuration.
  • Page 70 User Guide for the CP920 HD IP Conference Phone Customize specific features for these keys. (Optional.) Enter the string that will appear on the LCD screen in the Label field. Label is configurable only when customizing Softkeys (1-4). Click Confirm to accept the change.
  • Page 71 Customizing Your Phone Label (key label displayed on the LCD screen) Value (the prefix number) Usage: Tap the Prefix key when the phone is idle, the phone will then enter the dialing screen and display the prefix number that you specified in the Value field. You can enter the remaining digits and then dial out.
  • Page 72 User Guide for the CP920 HD IP Conference Phone Phone Lock You can use this key feature to immediately lock the keypad of your phone instead of long tapping . For more information, refer to Phone Lock on page 35.

  • Page 73: Account Registration

    Account Registration You can only register one SIP account (common account) or one Yealink Cloud account on the CP920 IP conference phone. Besides you can register one Yealink Cloud account on up to five Cloud endpoints. If you have connected an expansion PSTN box CPN10 to the phone, a PSTN account is automatically registered on the phone.
  • Page 74 You can register only one Cloud account on the phone, if you want to switch to a SIP account, be sure to exit the cloud account. Configuring Cloud Feature To register a Yealink Cloud account, you need to enable Cloud feature in advance.
  • Page 75 Yealink Cloud Account Registration Two methods of registering a Yealink Cloud account are: PIN code: This method uses PIN code to register the Yealink Cloud account.  Account: This method uses the user’s username (Cloud number) and password to register ...
  • Page 76 Cloud Account Registration is configurable via phone user interface only. Note If you fail to register a Yealink Cloud account by using PIN code, you can re-enter the PIN code according to the prompt or contact your Cloud enterprise administrator.

  • Page 77: Dial Plan

    Save Password field. Tap the Login soft key. If you fail to register a Yealink Cloud account by using an account, you can re-enter the account Note information according to the prompt or contact your Cloud enterprise administrator.

  • Page 78: Replace Rule

    User Guide for the CP920 HD IP Conference Phone The basic expression syntaxes you need to know: The dot "." can be used as a placeholder or multiple placeholders for any character. Example: "12." would match "123", "1234", "12345", "12abc", etc.

  • Page 79: Dial Now

    Customizing Your Phone Enter the string (e.g., 1234567) in the Replace field. Click Add to add the replace rule. When you enter the number “1” using the keypad and then tap the Send soft key, the phone will dial out “1234567” instead. To edit a replace rule via web user interface: Click on Settings->Dial Plan->Replace Rule.
  • Page 80 User Guide for the CP920 HD IP Conference Phone Enter the desired value (e.g., 2xx) in the Rule field. Click Add to add the dial now rule. When you enter the number “234” using the keypad, the phone will dial out “234”...
  • Page 81 Customizing Your Phone The default value is “1”. Click Confirm to accept the change. Time out for dial now rule is configurable via web user interface only. Note Area Code Area codes are also known as Numbering Plan Areas (NPAs). They usually indicate geographical areas in a country.

  • Page 82: Emergency Number

    User Guide for the CP920 HD IP Conference Phone Click Confirm to accept the change. Note The default value of minimum and maximum length is 1 and 15 respectively. Area code is configurable via web user interface only. Block Out You can block specific numbers (up 10) from being dialed on your phone.

  • Page 83: Live Dialpad

    Note Live Dialpad You can enable live dialpad on the CP920 IP conference phone, which enables the IP phone to automatically dial out a phone number without the tapping of the send key. You can also configure a delay, where the phone will dial out the phone number automatically after the designated period of time.

  • Page 84: Hotline

    User Guide for the CP920 HD IP Conference Phone Click Confirm to accept the change. Note Live dialpad is configurable via web user interface only. Hotline You can dial a hotline number immediately upon tapping the off-hook key. You can also configure a delay, where the phone will dial out the hotline number automatically after the designated period of time.

  • Page 85: Using Your Phone With Sip/Cloud Account

    Using Your Phone with SIP/Cloud Account Basic Call Features The CP920 IP conference phone is designed to be easily used like a regular phone on a public switched telephone network (PSTN). You can place calls, answer calls, transfer a call to someone else, or conduct a conference call.

  • Page 86: Placing Calls

    (the call that has audio associated with it) can be in progress at any given time. To place multiple calls: You can have more than one call on your CP920 IP conference phone. To place a new call during an active call, do one of the following:...
  • Page 87 On your mobile phone, place a call to a desired contact. The outgoing call information appears on both your IP phone and mobile phone screen. On your mobile phone, select CP920 as your audio source. Bluetooth: the audio goes through the IP phone.

  • Page 88: Answering Calls

    User Guide for the CP920 HD IP Conference Phone Answering Calls You can answer a call no matter whether you are in another call or not. If you want to answer a new incoming call when in another call, ensure that call waiting has been enabled. For more...

  • Page 89: Recent Call In Dialing

    Using Your Phone with SIP/Cloud Account Recent Call In Dialing To view the placed calls list when the phone is on the dialing screen, you should enable recent call in dialing in advance. To enable recent call in dialing via web user interface: Click on Directory->Setting.

  • Page 90: Auto Answer

    User Guide for the CP920 HD IP Conference Phone You can also enter a few continuous characters of the contact name or continuous numbers of the contact number (office, mobile or other number) to search from placed calls list. Auto Answer You can enable auto answer to automatically answer an incoming call.

  • Page 91: Call Completion

    Using Your Phone with SIP/Cloud Account redial attempts. To configure auto redial via phone user interface: Tap Menu->Features->Auto Redial. Tap the soft key to select Enabled from the Auto Redial field. Enter the desired time (in seconds) in the Redial Interval field. The default time interval is “10”.
  • Page 92 User Guide for the CP920 HD IP Conference Phone party becomes available to receive a call. To configure call completion via phone user interface: Tap Menu->Features->Call Completion. Tap the soft key to select Enabled from the Call Completion field. Tap the Save soft key to accept the change or the Back soft key to cancel.

  • Page 93: Recall

    Using Your Phone with SIP/Cloud Account ReCall You can tap a recall key to place a call back to the last incoming call. To configure a recall key via web user interface: Click on Dsskey->Programable Key. Select the desired programable key. Select ReCall from the pull-down list of Type.
  • Page 94 User Guide for the CP920 HD IP Conference Phone Keep Mute Normally, the mute feature is deactivated when the active call ends. Keep mute feature enables you to make the mute state of your phone persist across calls. When keep mute is enabled and you tap the MUTE key, the phone stays in the mute state until you un-mute the microphone or until the phone restarts.

  • Page 95: Call Hold/Resume

    Using Your Phone with SIP/Cloud Account To un-mute the microphone while dialing: again on the pre-dialing or dialing screen. You can also mute the microphone when the IP phone is ringing. Note Call Hold/Resume You can place an active call on hold. Only one active call can be in progress at any time. Other calls can be made and received while placing the original call on hold.

  • Page 96: Do Not Disturb (Dnd)

    User Guide for the CP920 HD IP Conference Phone Do Not Disturb (DND) You can use DND to reject incoming calls automatically on the phone. The prompt message "n New Missed Call(s)" ("n" indicates the number of missed calls, e.g., 1 New Missed Call(s)) will appear on the LCD screen, and callers will receive a busy message.

  • Page 97: Call Forward

    Using Your Phone with SIP/Cloud Account DND is configurable via web user interface at the path Features->Forward&DND. To configure the DND authorized numbers via web user interface: Click on Features->Forward&DND. Select Enabled from the pull-down list of DND Emergency. Enter the numbers in the DND Authorized Numbers field. For multiple numbers, enter a comma between every two numbers.
  • Page 98 User Guide for the CP920 HD IP Conference Phone Static Forwarding Three types of static forwarding are: Always Forward: Incoming calls are immediately forwarded.  Busy Forward: Incoming calls are immediately forwarded if the phone is busy.  No Answer Forward: Incoming calls are forwarded if not answered after a period of time.
  • Page 99 Using Your Phone with SIP/Cloud Account If you select No Answer Forward: Tap the soft key to select Enabled from the No Answer Forward field. Enter the destination number you want to forward all unanswered incoming calls to in the Forward to field. Tap the soft key to select the ring time to wait before forwarding from the After Ring Time field.
  • Page 100 User Guide for the CP920 HD IP Conference Phone For multiple numbers, enter a comma between every two numbers. Click Confirm to accept the change. When call forward is activated on the phone, the phone cannot forward incoming calls from the numbers specified in the Forward Authorized Numbers field.

  • Page 101: Call Transfer

    Using Your Phone with SIP/Cloud Account The LCD screen prompts a call forward message. Call Transfer You can transfer a call to another party in one of three ways: Blind Transfer: Transfer a call directly to another party without consulting. ...

  • Page 102: Call Waiting

    You can create a conference with other four parties using the phone’s local conference. You can view and manage each participant in the conference call. The CP920 IP conference phone also supports network conference. The network conference URI should be predefined, contact your system administrator for more information.
  • Page 103 Using Your Phone with SIP/Cloud Account When the first party answers the call, tap the Conf soft key to place a new call. The active call is placed on hold. Enter the number of the second party and then tap or the Send soft key.

  • Page 104: Network Conference

    End Call soft key to drop the conference call. Network Conference You can use network conference on the CP920 IP conference phone to conduct a conference with multiple participants. This feature allows you to perform the following:...
  • Page 105 Using Your Phone with SIP/Cloud Account Join two calls together into a conference call.  Invite another party into an active conference call.  Remove a specific conference party.  To use this feature, contact your system administrator for the network conference URI in advance.

  • Page 106: Call Park

    User Guide for the CP920 HD IP Conference Phone Enter the number of the new party and then tap or the Send soft key. When the new party answers the call, tap the Conf soft key to add the new party to the conference.
  • Page 107 Using Your Phone with SIP/Cloud Account It is configured for the Retrieve soft key. Click Confirm to accept the change. Note If the Park or Retrieve soft key doesn’t appear on the LCD screen, please select Disabled from the pull-down list of Custom Softkey via web user interface at path Settings->Softkey Layout. To park a call in FAC mode: During a call, tap the Park soft key (You may need to tap the More soft key to see the Park soft key).
  • Page 108 User Guide for the CP920 HD IP Conference Phone If the call is parked successfully, you will hear a voice prompt confirming that the call is parked. If you want to park the call against desired extension. Enter an extension (e.g., 4605) where you want to park the call.
  • Page 109 Using Your Phone with SIP/Cloud Account It is configured for the Retrieve soft key. Click Confirm to accept the change. If the Park or Retrieve soft key doesn’t appear on the LCD screen, please select Disabled from Note the pull-down list of Custom Softkey via web user interface at path Settings->Softkey Layout. To park a call in Transfer mode: During a call, tap the Park soft key (You may need to tap the More soft key to see the Park soft key).

  • Page 110: Call Pickup

    The phone will retrieve the parked call from the shared parking lot. Call Pickup You can use call pickup to answer someone else’s incoming call on your phone. The CP920 IP conference phone supports directed call pickup and group call pickup. Directed call pickup is used for picking up a call that is ringing at a target phone number.

  • Page 111: Group Call Pickup

    Using Your Phone with SIP/Cloud Account To configure the directed call pickup code on a per-line basis via web user interface: Click on Account->Advanced. Enter the directed call pickup code in the Directed Call Pickup Code field. Click Confirm to accept the change. To pick up a call directly: The DPickup soft key appears on the LCD screen (You may need to tap the More soft key).
  • Page 112 User Guide for the CP920 HD IP Conference Phone Enter the group call pickup code in the Group Call Pickup Code field. Click Confirm to accept the change. To configure the group call pickup code on a per-line basis via web user interface: Click on Account->Advanced.

  • Page 113: Anonymous Call

    Using Your Phone with SIP/Cloud Account Tap the GPickup soft key on your phone when a phone in the group receives an incoming call. The call is answered on your phone. The directed call pickup code and group call pickup code are predefined on the system server. Note Contact your system administrator for more information.

  • Page 114: Anonymous Call Rejection

    Tap the Save soft key to accept the change or the Back soft key to cancel. Anonymous call rejection is configurable via web user interface at the path Account->Basic. Advanced Phone Features This chapter provides operating instructions for the advanced features of the CP920 IP conference phone. Topics include: Recording Using a USB Flash Drive ...

  • Page 115: Recording Using A Usb Flash Drive

    Using Your Phone with SIP/Cloud Account Shared Call Appearance (SCA)  Bridged Line Appearance (BLA)  Messages  If you require additional information or assistance with your new phone, contact your system administrator. Recording Using a USB Flash Drive Call and Conference Recording You can insert a USB flash drive into the USB port on your phone to manually record active calls and conferences, or automatically record once the call is set up.
  • Page 116 User Guide for the CP920 HD IP Conference Phone The Start REC soft key controls the recording function, and is available: When there are one or more calls connected to your phone  During an active call  When calls are on hold or muted ...
  • Page 117 Using Your Phone with SIP/Cloud Account Recording stops and the LCD screen prompts “Record file saved”. If there is insufficient free space (30 or 10 minutes left) on the USB flash drive during recording, recording will not be stopped. When there is 30 minutes left, LCD screen prompts the following: Tap the Cancel soft key to return to the previous screen.
  • Page 118 User Guide for the CP920 HD IP Conference Phone When there is only a call on the phone, tap the More soft key and then tap the End Call soft key, or tap directly. The LCD screen prompts “Record file saved”, the recording icon and recording duration disappear, and the phone returns to the idle screen.
  • Page 119 Using Your Phone with SIP/Cloud Account During the recording, you can do the following: To pause the recording, tap the PauseREC soft key. The Re REC soft key appears on the LCD screen. The LCD screen displays the icon and the duration stops counting. To continue the recording, tap the Re REC soft key.
  • Page 120 User Guide for the CP920 HD IP Conference Phone Tap the Play soft key. During the recording playback, you can do the following: To pause the playback, tap the Pause soft key. The Play soft key appears on the LCD screen.

  • Page 121: Intercom

    Click Confirm to accept the change. Incoming Intercom Calls The CP920 IP conference phone supports automatically to answer an incoming intercom call by default. The phone automatically plays a warning tone when it receives an incoming intercom call. In addition, you can enable the phone to mute the microphone when it automatically answers an incoming intercom call.
  • Page 122 User Guide for the CP920 HD IP Conference Phone Intercom Feature Description Enable or disable the IP phone to play a warning tone Intercom Tone when it receives an incoming intercom call. Enable or disable the IP phone to automatically answer an...

  • Page 123: Multicast Paging

    31 multicast listening addresses and channels. Yealink IP phone supports the following 31 channels: 0: You can broadcast audio to channel 0. Note that the Yealink IP phones running old  firmware version (old paging mechanism) can be regarded as listening to channel 0. It is the default channel.
  • Page 124 User Guide for the CP920 HD IP Conference Phone Sending RTP Stream To configure a multicast paging key via web user interface: Click on Dsskey->Programable Key. Select the desired programable key. Select Paging from the pull-down list of Type. Enter the multicast IP address and port number (e.g., 224.5.6.20:10008) in the Value field.
  • Page 125 Using Your Phone with SIP/Cloud Account to configure the paging list. to select a desired paging group. The default tag is Empty if it is not configured before. Tap the Option soft key, and then tap the Edit soft key. Enter the multicast IP address and port number (e.g., 224.5.6.20:10008) in the Address field.
  • Page 126 User Guide for the CP920 HD IP Conference Phone The LCD screen prompts “Delete selected paging group?”. Tap the OK soft key to accept the change or the Cancel soft key to cancel. If you want to delete all paging groups, you can tap the Del All soft key.
  • Page 127 Using Your Phone with SIP/Cloud Account Paging Barge Paging Barge feature defines the lowest priority of the multicast listening address from which the phone can receive an RTP stream when there is a voice call (a normal phone call rather than a multicast paging call) in progress.
  • Page 128 User Guide for the CP920 HD IP Conference Phone Click Confirm to accept the change. The priorities of listening addresses are predefined: 1 with the highest priority, 31 with the lowest. Note Both the multicast paging sender and receiver’s phones play a warning tone when establishing a multicast paging call.

  • Page 129: Music On Hold

    Using Your Phone with SIP/Cloud Account To resume the held multicast RTP session, tap the Resume soft key. The multicast RTP session is established again. To end the multicast RTP session, tap the End Call soft key.  Note Multicast RTP is one way only from the sender to the multicast address(es) (receiver). For outgoing RTP multicasts, all other existing calls on the phone will be placed on hold.

  • Page 130: Shared Call Appearance (Sca)

    User Guide for the CP920 HD IP Conference Phone Shared Call Appearance (SCA) You can use SCA feature to share an extension which can be registered on two or more IP phones at the same time. The shared line is indicated by a different line icon.
  • Page 131 Using Your Phone with SIP/Cloud Account To configure the shared line settings on phone A via web user interface: Register the account 4603. Click on Advanced, and then select Shared Call Appearance from the pull-down list of Shared Line. Click Confirm to accept the change.
  • Page 132 User Guide for the CP920 HD IP Conference Phone To configure the shared line settings on phone B via web user interface: Register the alternate account 4603_1. (Enter the primary account 4603 in the Register Name field.) Click on Advanced, and then select Shared Call Appearance from the pull-down list of Shared Line.
  • Page 133 Using Your Phone with SIP/Cloud Account Using SCA Feature on the IP Phone This section provides you with detailed information on using the CP920 IP Conference phone in a SCA scenario. You can do the following using CP920 IP Conference phone in a SCA scenario: Placing calls ...

  • Page 134: Placing A Call On Hold

    A or phone B. The LCD screen of phone A displays the information of the incoming call (e.g., “Incoming call: 4605 Yealink”). Make sure call waiting feature is enabled on phone A. For more information, refer to...

  • Page 135: Bridged Line Appearance (Bla)

    Using Your Phone with SIP/Cloud Account Bridged Line Appearance (BLA) BLA allows users to share a SIP line on two or more IP phones. Users can monitor the specific extension (BLA number) for status changes on each IP phone. To use this feature, a BLA group should be pre-configured on the server and one of them is specified as a BLA number.
  • Page 136 User Guide for the CP920 HD IP Conference Phone To register account and configure BLA feature on phone A via web user interface: Register the account 14019833020. Click on Advanced, and then select Draft BLA from the pull-down list of Shared Line.
  • Page 137 Using Your Phone with SIP/Cloud Account To register account and configure BLA feature on phone B via web user interface: Register the account 10462190020. Click on Advanced, and then select Draft BLA from the pull-down list of Shared Line. Enter the desired number in the BLA Number field. Click Confirm to accept the change.
  • Page 138 User Guide for the CP920 HD IP Conference Phone Using BLA Feature on the IP Phone This section provides you with detailed information on using the CP920 IP phone in a BLA scenario. You can do the following using CP920 IP phone in a BLA scenario: Placing calls ...

  • Page 139: Messages

    Messages Voice Mail You can leave voice mails for someone else using the CP920 IP conference phone. You can also listen to voice mails that are stored in voice mailbox. When receiving a new voice mail, the phone will play a warning tone. The LCD screen will prompt “n New Voice Mail(s)” (“n” indicates the number of unread voice messages, e.g., 47 New Voice Mail(s)) and display an icon...
  • Page 140 Tap the Connect soft key to listen to voice mails. Message Waiting Indicator (MWI) The CP920 IP conference phone supports MWI feature when receiving a new voice message. If someone leaves you a voice mail, you will receive a message waiting indicator. MWI will be indicated via an indicator message (including a voice mail icon) on the LCD screen.
  • Page 141 Using Your Phone with SIP/Cloud Account handles the MWI messages sent from the server. But for other servers, the MWI service is solicited, so the CP920 IP conference phone must enable subscription for MWI. Note MWI service is not available on all servers. Contact your system administrator for more information.
  • Page 142 User Guide for the CP920 HD IP Conference Phone To enable Subscribe MWI to Voice Mail via web user interface: Click on Account->Advanced. Select Enabled from the pull-down list of Subscribe for MWI. Select Enabled from the pull-down list of Subscribe MWI To Voice Mail.

  • Page 143: Using Your Phone With Bluetooth Devices

    Using Your Phone with Bluetooth Devices Using Your Phone with Bluetooth Devices The CP920 IP phone supports Bluetooth. Bluetooth enables low-bandwidth wireless connections within a range of 10 meters (32 feet). The best performance is in the 1 to 2 meters (3 to 6 feet) range.

  • Page 144: Pairing And Connecting The Bluetooth-Enabled Mobile Phone

    User Guide for the CP920 HD IP Conference Phone - Tap Menu->Setting->Basic Settings->Bluetooth. Tap Switch soft key to select Off from the Bluetooth field. Tap the Save soft key. The Bluetooth icon disappears from the status bar. Bluetooth mode is configurable via web user interface at the path Features->Bluetooth.

  • Page 145: Making/Receiving A Mobile Call On The Ip Phone

    Using Your Phone with Bluetooth Devices Make sure your mobile phone is showing the same passkey, and then tap the OK soft key on both mobile phone and IP phone. The Bluetooth icon will display on the status bar. Making/Receiving a Mobile Call on the IP Phone You can enable the phone audio feature to make/receive a mobile call using the IP phone.

  • Page 146: Using Your Ip Phone/Pc As Bluetooth Speaker

    User Guide for the CP920 HD IP Conference Phone Using Your IP Phone/PC as Bluetooth Speaker You can enable the media audio feature to use the IP phone as a Bluetooth speaker for music played on your mobile phone/PC. To configure the media audio feature: Pair and connect the Bluetooth-Enabled mobile phone/PC.

  • Page 147: Editing Device Information

    Tap the Edit My Device Information from the Bluetooth field. Enter the desired name in the Device Name field. The default device name is “Yealink CP920”. Tap the Save soft key to accept the change or the Back key to cancel.
  • Page 148 User Guide for the CP920 HD IP Conference Phone...

  • Page 149: Using Your Phone With Pstn Account

    Using Your Phone with PSTN Account Using Your Phone with PSTN Account You can connect optional expansion PSTN box CPN10 to extend functions of the conference phone. Calls can be made using the Public Switched Telephone Network (PSTN). Up to 2 cascaded PSTN Boxes can be installed to an IP conference phone, which allows you to experience the local five-way conference conveniently in excellent speech quality with PSTN.

  • Page 150: Default Account

    User Guide for the CP920 HD IP Conference Phone Tap the Save soft key to accept the change. Default Account To configure the default account via phone user interface: Tap Menu->Settings->Advanced Settings (default password: admin) ->Accounts. to select the desired account.

  • Page 151: Basic Call Features

    The required flash time may be different in different countries or for different gateways/PBX Note servers. For more information, contact your system administrator. Basic Call Features The CP920 supports the following basic call feature: Placing Calls Answering Calls Ending Calls...

  • Page 152: Conference

    User Guide for the CP920 HD IP Conference Phone Conference As one PSTN account can only support one call. To set up a conference, you need to activate a hook flash. A hook flash is a quick off-hook/on-hook/off-hook cycle (just like picking up a handset, laying the handset down on the handset cradle, and then picking it up again).

  • Page 153: Advanced Phone Features

    Using Your Phone with PSTN Account Repeat steps 5 to 7 to join more parties in the established conference call. Advanced Phone Features Recording Using a USB Flash Drive You can use the recording feature when connecting the PSTN box CPN10. But you need to connect the USB flash drive to the USB port on the PSTN box CPN10 in advance.
  • Page 154 User Guide for the CP920 HD IP Conference Phone...

  • Page 155: Troubleshooting

    If the phone is plugged into a power strip, try to plug it directly into a wall outlet instead.  If your CP920 IP conference phone is powered from PoE, ensure that you use a PoE-  compliant switch or hub.

  • Page 156: Password Issues

    User Guide for the CP920 HD IP Conference Phone Why does the phone display "Network unavailable"? Ensure that the Ethernet cable is plugged into the Internet port on the phone and the  Ethernet cable is not loose. Ensure that the switch or hub in your network is operational.

  • Page 157: Call Issues

    Troubleshooting Call Issues Why can’t I receive calls? Check the SIP registration with your system administrator.  Check that DND (Do Not Disturb) mode is deactivated on your phone. Refer to Do Not  Disturb (DND) on page 86. Check that call forward is disabled on the phone. Refer to Call Forward on page 87.
  • Page 158 User Guide for the CP920 HD IP Conference Phone Click Confirm to accept the change. How to make a call using SRTP? You can enable SRTP to encrypt the audio stream(s) of phone calls. The parties participating in the call should enable SRTP.

  • Page 159: Network Issues

    Troubleshooting Select the desired type from the pull-down list of RTP Encryption(SRTP). Click Confirm to accept the change. Note SRTP is not available on all servers. Contact your system administrator for more information. SRTP is configurable via web user interface only. Network Issues How to diagnostic the network? The wrong network settings may result in inaccessibility of your phone and may also have an impact...
  • Page 160 User Guide for the CP920 HD IP Conference Phone Tap the Start soft key. The screen displays the network status information. You can use the ping statistics information to check the network connection situation. The following table shows the network connection situation and ping statistics:...

  • Page 161: Log Issues

    Troubleshooting The screen displays the network status information. The first line of result is information about what you are doing. It shows the target, IP address of the target, the maximum number of hops that will be allowed, and the size of the packets being sent.
  • Page 162 User Guide for the CP920 HD IP Conference Phone Click Export to open file download window, and then save the file to your local system. How to export local log? We may need you to provide a system log or boot log to help analyze your problem.

  • Page 163: Reboot & Upgrade & Reset Issues

    Troubleshooting How to export all diagnostic files? We may need you to provide three types of diagnostic files (including PCAP trace, system log and BIN configuration file) to help analyze your problem. You can export these files at a time. To export all diagnostic files via web user interface: Click on Settings->Configuration.
  • Page 164 User Guide for the CP920 HD IP Conference Phone To reboot the phone via web user interface: Click on Settings->Upgrade. Click Reboot to reboot the IP phone. Note Any reboot of the phone may take a few minutes. How to upgrade firmware? To upgrade firmware via web user interface: Click on Settings->Upgrade.
  • Page 165 Troubleshooting Config->Reset to Factory Settings. Tap the Enter soft key. The LCD screen prompts the following warning: Tap the OK soft key. The LCD screen prompts the following: Welcome Initializing...please wait The phone will be reset to factory settings sucessfully after startup. Reset of your phone may take a few minutes.
  • Page 166 User Guide for the CP920 HD IP Conference Phone...

  • Page 167: Regulatory Notices

    Without prior written consent, no organization or individual is permitted to make  any change to the structure or the safety design of the device. Yealink is under no circumstances liable to consequences or legal issues caused by such changes.
  • Page 168 User Guide for the CP920 HD IP Conference Phone Environmental Requirements Place the device at a well-ventilated place. Do not expose the device under direct  sunlight. Keep the device dry and free of dust.  Place the device on a stable and level platform.
  • Page 169 Regulatory Notices Cleaning Requirements Before cleaning the device, stop using it and disconnect it from the power supply.  Use a piece of soft, dry and anti-static cloth to clean the device.  Keep the power plug clean and dry. Using a dirty or wet power plug may lead to ...
  • Page 170 User Guide for the CP920 HD IP Conference Phone...

  • Page 171: Appendix

    Appendix Appendix Appendix A – Time Zones Time Zone Time Zone Name Samoa United States-Hawaii-Aleutian, United States-Alaska-Aleutian -9:30 French Polynesia United States-Alaska Time Canada(Vancouver,Whitehorse), Mexico(Tijuana,Mexicali), United States-Pacific Time Canada(Edmonton,Calgary), Mexico(Mazatlan,Chihuahua), United States-MST no DST, United States-Mountain Time Canada-Manitoba(Winnipeg), Chile(Easter Islands), Mexico(Mexico City,Acapulco), United States-Central Time Bahamas(Nassau), Canada(Montreal,Ottawa,Quebec), Cuba(Havana), United States-Eastern Time...
  • Page 172 User Guide for the CP920 HD IP Conference Phone Time Zone Time Zone Name East Africa Time, Iraq(Baghdad), Russia(Moscow) +3:30 Iran(Teheran) Armenia(Yerevan), Azerbaijan(Baku), Georgia(Tbilisi), Kazakhstan(Aktau), Russia(Samara) +4:30 Afghanistan(Kabul) Kazakhstan(Aqtobe), Kyrgyzstan(Bishkek), Pakistan(Islamabad), Russia(Chelyabinsk) +5:30 India(Calcutta) +5:45 Nepal(Katmandu) Kazakhstan(Astana, Almaty), Russia(Novosibirsk,Omsk) +6:30...

  • Page 173: Appendix B - Menu Structure

    Appendix Appendix B – Menu Structure...

  • Page 174: Appendix C - Unavailable Features For Pstn

    User Guide for the CP920 HD IP Conference Phone Appendix C – Unavailable Features for PSTN The following lists the main features not available for PSTN: Call Completion   Call Forward  Call Transfer  Call Waiting  Call Park ...

  • Page 175: Index

    Index Index Contact Management About This Guide Contrast Account Registration Copyright Adding Contacts Customizing Your Phone Administrator password Anonymous Call Anonymous Call Rejection Answering Calls Deleting Contacts Appendix Dial Now Appendix A – Time Zones Dial Plan Appendix B – Menu Structure Do Not Disturb (DND) Appendix C –...
  • Page 176 User Guide for the CP920 HD IP Conference Phone Intercom ReCall Recent Call In Dialing Key As Send Recorded Files Playback Key Tone Registration Regulatory Notices Remote Phone Book Replace Rule Language Ring Tones Idle Recording LED Instructions Limitation of Liability...

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