Yealink CP920 Quick Start Manual
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Yealink CP920 Quick Start Manual

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  • Page 2 Yealink and/or its respective suppliers are not responsible for the suitability of the information contained in this doc- ument for any reason. The information is provided “as is”, and Yealink does not provide any warranty and is subject to change without notice. All risks other than risks caused by use of the information are borne by the recipient. In no...
  • Page 3 We are striving to improve our documentation quality and we appreciate your feedback. Email your opinions and com- ments to DocsFeedback@yealink.com. Technical Support Visit Yealink WIKI (http://support.yealink.com/) for the latest firmware, guides, FAQ, Product documents, and more. For better service, we sincerely recommend you to use Yealink Ticketing system (https://ticket.yealink.com) to submit all your technical issues.
  • Page 4 Yealink CP920 HD IP conference phone firmware contain third-party software under the GNU General Public License (GPL). Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and con- ditions of the license.

  • Page 5: Table Of Contents

    Icons in the Status Bar Call History Icons Entering Characters Customizing Your Phone Yealink Cloud Account Registration Registering a Yealink Cloud Account Exiting Yealink Cloud Account Changing the Administrator Password Screen Saver Changing the Waiting Time for Screen Saver Changing the Language Time &...
  • Page 6 Yealink CP920 User Guide Disconnecting the Wireless Network Connection Connecting a Mobile Phone Using Bluetooth Activating the Bluetooth Mode Deactivating the Bluetooth Mode Pairing and Connecting the Bluetooth-enabled Mobile Phone Syncing the Mobile Contacts to the IP Phone Enabling the Mobile Contacts Sync Feature...
  • Page 7 Table of Contents Viewing Favorites Reordering Favorites Deleting Favorites Deleting a Favorite by Removing a Contact from Favorites Directory Deleting a Favorite by Deleting the Favorite Index Number Blacklist Adding a Blacklist Contact Editing a Blacklist Contact Deleting Blacklist Contacts Deleting a Blacklist Contact Deleting all Blacklist Contacts Moving a Blacklist Contact to the Local Directory...
  • Page 8 Yealink CP920 User Guide Enabling Anonymous Call Placing an Anonymous Call Placing an Emergency Call from a Locked Phone Answering Calls Answering a Call Answering a Call When in a Call Enabling Call Waiting Answering a Call Automatically Silencing or Rejecting Incoming Calls...
  • Page 9 Table of Contents Managing Conference Participants Ending a Conference Call Network Conference Setting Up a Network Conference Recording Using a USB Flash Drive Recording a Call Idle Recording Managing a Call While Recording Resuming a Recording Stopping a Recording Playing a Recorded Call Pausing/Resuming a Playback Fast Forwarding/Rewinding a Playback Stopping a Playback...
  • Page 10 Yealink CP920 User Guide Picking Up an Incoming Call of the Target Extension Picking Up a Remote Call by Intercom Key Answering an Intercom Call Setting Intercom Answering an Intercom Call Messages Voice Mail Setting the Voice Mail Code Receiving a Voice Message...

  • Page 11: About This Guide

    About This Guide About This Guide Thank you for choosing the CP920 IP conference phone, which is exquisitely designed for small and medium-sized con- ference room, meeting for 10 people below. This conference phone provides business telephony features, such as Call Hold, Call Transfer, Call and Conference Recording, Multicast Paging and five-way Conference over an IP network.
  • Page 12 Yealink CP920 User Guide...

  • Page 13: Getting Started With Your Phone

    This chapter provides the overview of phone hardware and screen layout, and introduces how to navigate your phone for the best performance. Topics Hardware Overview Screen and Icons Entering Characters Hardware Overview Topics CP920 Hardware Mute Key LED Indicators CP920 Hardware...
  • Page 14 Yealink CP920 User Guide Item Description Three Internal Micro- Provide 10-feet (4 meters) and 360-degree coverage to transmit sound to other phones. phones •Toggles mute feature. Mute Key •Indicate phone and call statuses. Speaker Provides ringer and speakerphone audio output.

  • Page 15: Mute Key Led Indicators

    Getting Started with Your Phone Item Description • Scrolls through the displayed information upwards. • Views call history list when the phone is idle. • Scrolls through the displayed information downwards. • Views the directory list when the phone is idle. Allows you to connect a universal security cable to your phone so you can lock down Security Slot your phone.

  • Page 16: Dialing/Pre-Dialing Screen

    Yealink CP920 User Guide CP920 Status Bar: Display the default account, feature status icons. The status icons are displayed when features are activ- ated. Soft Keys: Each soft key label indicates the action for the soft key on the bottom of the screen.

  • Page 17: Icons In The Status Bar

    Getting Started with Your Phone Icons in the Status Bar Icons Description Wired network is unavailable Network is unreachable Registered successfully (Yealink Cloud account) Registered successfully (SIP/PSTN account) Speakerphone (hands-free) mode Voice Mail Auto Answer Do Not Disturb (DND) Keep Mute...

  • Page 18: Call History Icons

    Yealink CP920 User Guide Icons Description Idle Recording USB flash drive/PSTN box is detecting USB flash drive is detected PSTN box is detected Wi-Fi enabled Bluetooth enabled Bluetooth-enabled mobile phone paired and connected Phone Warning Call History Icons Icons Description...
  • Page 19 Getting Started with Your Phone Task Action characters...
  • Page 20 Yealink CP920 User Guide...

  • Page 21: Customizing Your Phone

    You can register only one Cloud account on the phone, if you want to switch to a SIP account, be sure to exit the cloud account. To register a Yealink Cloud account, the Cloud feature should be enabled in advance. Check with your system admin- istrator to find out if this feature is available on the phone.

  • Page 22: Exiting Yealink Cloud Account

    (Optional.) Select the desired value from the Save Password field. 5. Tap Login. Note If you fail to register a Yealink Cloud account, you can re-enter the registration information according to the prompt or con- tact your Cloud enterprise administrator. Exiting Yealink Cloud Account Procedure 1.

  • Page 23: Changing The Language

    Customizing Your Phone 1. Navigate to Menu->Settings->Basic Settings->Display->Screensaver. 2. Select the desired waiting time from the Wait Time field. 3. Press Save. Changing the Language The default phone language is English. You can change the phone language. Procedure 1. Navigate to Menu->Settings->Basic Settings->Language. 2.

  • Page 24: Setting A Key As Send

    Yealink CP920 User Guide Date Format Example (2016-09-02) MM/DD/YY 09/02/16 DD MMM YYYY 02 Sep, 2016 WWW DD MMM Fri, 02 Sep Note Your system administrator can customize the date format. Procedure 1. Navigate to Menu->Settings->Basic Settings->Time & Date->Time & Date Format.

  • Page 25: Phone Lock

    Customizing Your Phone Phone Lock Phone lock helps you protect your phone from unauthorized use. You can lock your phone manually when you are not using it. The phone is also locked automatically after being idle for a specified time. Topics Phone Lock and Waiting Time Setting the Phone Lock...

  • Page 26: Unlocking Your Phone

    The unlock PIN length must be within 15 digits. 3. Tap Save. Wireless Network Yealink IP phone supports Wi-Fi feature. The IP phone can be connected to the wireless network if Wi-Fi is available within the area. For more information, contact your system administrator. Note Enabling Bluetooth may degrade your wireless network connection.

  • Page 27: Activating The Wi-Fi Mode

    Wi-Fi Protected Setup (WPS) provides simplified mechanisms to configure secure wireless networks which can auto- matically configure a wireless network with a network name (SSID) and strong WPA data encryption and authen- tication. There are two methods supported by Yealink IP phones in the Wi-Fi protected setup:...

  • Page 28: Adding A Wireless Network Manually

    Yealink CP920 User Guide Push Button Configuration (PBC): The user simply has to press the WPS key on both the IP phone and gate- way/router to connect. Personal Identification Number (PIN): The user enters the PIN generated randomly by the IP phone on the gate- way/router to connect.

  • Page 29: Disconnecting The Wireless Network Connection

    Customizing Your Phone If you select WPA-PSK, WPA2-PSK, WPA-EAP or WPA2-EAP from the Security Mode field, select the desired cipher type first and enter the desired values in the corresponding fields. 4. Tap Save. The connected wireless networks will be saved to Known Network(s) list. Related Topic Activating the Wi-Fi Mode Disconnecting the Wireless Network Connection...

  • Page 30: Activating The Bluetooth Mode

    Yealink CP920 User Guide Activating the Bluetooth Mode Procedure 1. Navigate to Menu->Settings->Basic Settings->Bluetooth or tap 2. Select On from the Bluetooth field. 3. Tap Save. The IP phone scans the available Bluetooth devices automatically. Deactivating the Bluetooth Mode You can deactivate the Bluetooth mode when you no longer use a Bluetooth device.

  • Page 31: Syncing The Mobile Contacts To The Ip Phone

    Customizing Your Phone 5. (Optional.) Tap OK to enable the mobile contacts sync feature and the IP phone will sync the mobile contacts tem- porarily, or tap Cancel to disable mobile contacts sync feature and the IP phone will not sync the mobile contacts. Note If you enable mobile contacts sync feature, you also need to authorize the IP phone to sync the contacts temporarily on the mobile phone.

  • Page 32: Disabling The Mobile Contacts Sync Feature

    Yealink CP920 User Guide Before You Begin Make sure that the mobile contact sync feature is enabled. Procedure 1. Navigate to Menu->Directory->Mobile Contacts. The contacts stored in your mobile phone will display in the Mobile Contacts list. Related Topic Enabling the Mobile Contacts Sync Feature Disabling the Mobile Contacts Sync Feature You can disable the IP phone to sync your mobile phone contacts.

  • Page 33: Handling A Mobile Phone Call On The Ip Phone

    Customizing Your Phone 1. Navigate to Menu->Settings->Basic Settings->Bluetooth->Paired Bluetooth Device or tap ->Paired Bluetooth Device. 2. Tap Option, and then select Detail->Channel Control. 3. Select Enabled from the Media Audio field. 4. Tap Save. Related Topic Pairing and Connecting the Bluetooth-enabled Mobile Phone Handling a Mobile Phone Call on the IP phone The call is made through your mobile phone, but the audio is present on and the call control is done by the IP phone.

  • Page 34: Making The Ip Phone Discoverable

    Yealink CP920 User Guide Related Topic Activating the Bluetooth Mode Making the IP Phone Discoverable If you make your IP phone visible to other Bluetooth devices, other Bluetooth devices can scan and find your IP phone. But if not, your IP phone device name will not display in scanning list of other devices.

  • Page 35: Audio Settings

    Audio Settings Audio Settings The audio settings contain the volume settings, and the available ring tone and key tone settings. You can also enable touch sounds on the phone. Topics Adjusting the Volume Setting the Ring Tone Setting the Key Tone Enabling Touch Sounds Adjusting the Volume You can adjust the audio volume and the ring volume.

  • Page 36: Setting A Ring Tone For The Phone

    Yealink CP920 User Guide Setting a Ring Tone for the Phone You can choose a ring tone for all incoming calls. Procedure 1. Navigate to Menu->Settings->Basic Settings->Sound->Ring Tones->Common. 2. Select the desired ring tone. The ring tone is played automatically. You can tap the Volume key to adjust the ringtone volume.

  • Page 37: Setting A Ring Tone For A Contact

    Audio Settings Related Topic Adjusting the Audio Volume Setting a Ring Tone for a Contact You can select a unique ring tone for various contacts in your directory. This helps you quickly identify callers accord- ing to the ring tones. By default, the Auto is selected, it means that the contact uses the ring tone according to this priority: Group ring tone>Account ring tone>Phone ring tone.
  • Page 38 Yealink CP920 User Guide...

  • Page 39: Directory

    Directory Directory The Yealink IP phones provide several types of phone directories and what the system administrator has set for you. The phones provide the following types of directories: Local Directory Favorites Blacklist Mobile Contacts Google Contacts Remote Phone Book...

  • Page 40: Deleting Contact Groups

    Yealink CP920 User Guide 1. Tap Directory or navigate to Menu->Directory->Local Directory to enter the local directory. 3. Tap Option, and then select Detail. 4. Edit the group information. 5. Tap Save. Deleting Contact Groups You can delete a group from the local directory at any time. Note that you cannot delete the All Contacts group.

  • Page 41: Editing Contacts

    Directory Editing Contacts You can change or add more information to your contacts at any time. Procedure 1. Tap Directory or navigate to Menu->Directory->Local Directory to enter the local directory. 2. Enter the desired contact group. If the contact is not in any group, enter the All Contacts. 3.

  • Page 42: Searching For Contacts

    Yealink CP920 User Guide Searching for Contacts In the Local Directory, you can enter search criteria to find your desired contact quickly. Procedure 1. Tap Directory or navigate to Menu->Directory->Local Directory to enter the local directory. 2. Tap Search. Favorites Favorites are the contacts in your local directory that you call most often.

  • Page 43: Viewing Favorites

    Directory Procedure 1. Tap Directory or navigate to Menu->Directory->Local Directory to enter the local directory. 2. Enter the desired contact group. If the contact that you want to add does not belong to any group, enter the All Contacts. 3. Tap Add. 4.

  • Page 44: Deleting A Favorite By Removing A Contact From Favorites Directory

    Yealink CP920 User Guide Deleting a Favorite by Removing a Contact from Favorites Directory Procedure 1. Navigate to Menu->Directory->Favorites to enter the favorites directory. 2. Highlight the desired contact, and then tap Option. 3. Select Remove from Favorites. A notification is displayed, asking if you want to remove the favorite.

  • Page 45: Deleting A Blacklist Contact

    Directory Deleting a Blacklist Contact Deleting all Blacklist Contacts Deleting a Blacklist Contact Procedure 2. Select the desired blacklist contact. 3. Tap Option, and then select Delete. The phone screen prompts you whether to delete the contact. 4. Tap OK. Deleting all Blacklist Contacts Procedure 2.

  • Page 46: Searching For Mobile Contacts

    Yealink CP920 User Guide Before You Begin Make sure your Bluetooth-enabled mobile phone has been paired with and connected to your IP phones, and mobile contact sync feature is enabled. Procedure 1. Navigate to Menu->Directory->Mobile Contacts. 2. Highlight the desired contact, and then tap Option.

  • Page 47: Google Contacts

    Directory 1. Navigate to Menu->Directory->Mobile Contacts. 2. Tap Option, and then select Update. The phone screen prompts “Updating, please wait…”. Note If you disconnect the mobile phone from the IP phone when the IP phone is updating the Mobile Contacts, the phone screen will prompt “Fail to download mobile contacts!”, and the mobile contacts disappear from the IP phone directory list.

  • Page 48: Placing Calls To Google Contacts

    Yealink CP920 User Guide Placing Calls to Google Contacts You can call your Google Contacts. Procedure 1. Navigate to Menu->Directory->Google Contact. 2. Select the desired contact, tap Send. Remote Phone Book If the Remote Phone Book feature has been enabled by your system administrator, you can access your corporate dir- ectory directly from your phone.

  • Page 49: Call History

    Call History Call History The IP phones maintain call history lists of Missed Calls, Placed Calls, Received Calls and Forwarded Calls. Topics Viewing History Records Adding a History Record to Local Directory Deleting History Records Disabling History Record Viewing History Records You can view a list of up to 100 Missed Calls, Placed Calls, Received Calls and Forwarded Calls.

  • Page 50: Deleting All Call Records

    Yealink CP920 User Guide The phone displays all call records. 2. Select the desired list. 3. Highlight the desired entry, and then tap Delete. Deleting All Call Records Procedure 1. Tap History. The phone displays all call records. 2. Select the desired list.

  • Page 51: Call Features

    Call Features Call Features You can place a call, answer a call, transfer a call, etc. on Yealink IP phone. Topics Placing Calls Answering Calls Silencing or Rejecting Incoming Calls Ending Calls Auto Redial Call Mute Call Hold Do Not Disturb (DND)

  • Page 52: Placing Multiple Calls

    Yealink CP920 User Guide Note Your system administrator can enable live dialpad feature, which enables your phone to automatically dial out the phone Send number after a period of time without tapping the soft key. Check with your system administrator to find out if this feature is available on your phone.

  • Page 53: Dialing A Hotline Number

    Call Features 1. Tap the Recall key. Dialing a Hotline Number You can configure a hotline number and hotline delay. Then the IP phone will dial out the hotline number auto- matically after the delay time when you tap the off-hook key. Topic Setting a Hotline Number and Delay Time Setting a Hotline Number and Delay Time...

  • Page 54: Enabling Anonymous Call

    Yealink CP920 User Guide Topics Enabling Anonymous Call Placing an Anonymous Call Enabling Anonymous Call Before You Begin Check with your system administrator if the anonymous call on code or off code is required. If required, get it from your system administrator.

  • Page 55: Placing An Emergency Call From A Locked Phone

    Call Features Related Topics Enabling Anonymous Call Rejecting Anonymous Calls Automatically Placing an Emergency Call from a Locked Phone Once all keys are locked on the phone, you can only dialing an emergency number or authorized numbers that set up by your administrator, such as 911.

  • Page 56: Enabling Call Waiting

    Yealink CP920 User Guide Procedure 1. Tap Answer. The active call is placed on hold, and the incoming call becomes active. Related Topic Enabling Call Waiting Enabling Call Waiting Call waiting enables you to receive another call when there is already an active call on your phone. If it is disabled, the new incoming call will be rejected automatically.

  • Page 57: Silencing A Call

    Call Features Rejecting Anonymous Calls Automatically Silencing a Call You can silence a call to stop your phone from ringing. Even if you silence the call, the incoming call notification con- tinues to display on your phone. Procedure 1. Tap Silence. Rejecting a Call Manually Procedure 1.

  • Page 58: Setting The Auto Redial

    Yealink CP920 User Guide Setting the Auto Redial Redialing a Call Automatically Setting the Auto Redial You can enable auto redial, set the number of auto redial attempts and the time to wait between redial attempts. Procedure 1. Navigate to Menu->Features->Auto Redial.

  • Page 59: Call Mute

    Call Features Call Mute You can mute the microphone of the active audio device during an active call so that the other party cannot hear you. Muting/Unmuting Audio When you are in a call, you can mute the audio, so that you can hear the other person, but he/she cannot hear you. Procedure 1.

  • Page 60: Resuming A Held Call

    Yealink CP920 User Guide 1. Tap Hold during a call. The phone screen indicates that the call is on hold. The phone will beep softly every 30 seconds to remind you that you still have a call on hold. Resuming a Held Call Procedure 1.

  • Page 61: Deactivating Dnd

    Call Features Related Topics Deactivating DND Icons in the Status Bar Redirecting Incoming Calls Deactivating DND You can deactivate DND when you are ready to resume receiving calls again. Procedure 1. Tap DND when the phone is idle. The DND icon disappears. Redirecting Incoming Calls Topics Forwarding All Incoming Calls to a Contact...

  • Page 62: Deactivating Call Forward

    Yealink CP920 User Guide 1. Navigate to Menu->Features->Call Forward. 2. Select the desired forwarding type and select Enabled from the corresponding field. 3. Enter the contact number you want to forward incoming calls to in the Forward to field. 4. If you select the No Answer Forward option, select the desired ring time to wait before forwarding from the After Ring Time field.

  • Page 63: Performing A Blind Transfer

    Network conference is not available on all servers. Check with your system administrator to find out if it is available on your phone. Topics Local Conference Network Conference Local Conference The CP920 IP phone supports up to five parties (including yourself) in a conference call. Topics Setting Up a Local Conference Call...

  • Page 64: Setting Up A Local Conference Call

    Yealink CP920 User Guide Joining Two Calls in a Conference Joining a Transfer Target and a Transferee into a Conference Joining an Incoming Call to a Conference Creating a Hybrid UC Meeting Holding or Resuming a Conference Call Muting or Unmuting a Conference Call...

  • Page 65: Joining An Incoming Call To A Conference

    Call Features Performing a Semi-Attended/Attended Transfer Joining an Incoming Call to a Conference You can create a conference when the phone receives an incoming call during the call(s) or a conference. Procedure 1. Tap Join when the phone receives a new call. The conference among the original call(s) and the incoming call is set up.

  • Page 66: Muting Or Unmuting A Conference Call

    Yealink CP920 User Guide 1. Tap Hold to place the conference on hold. 2. Tap Resume to resume the held conference call. Muting or Unmuting a Conference Call You can mute the local microphone during a conference call so that the other participants can hear each other except you.

  • Page 67: Recording Using A Usb Flash Drive

    For more information on how to attach a USB flash drive, please refer to the Quick Start Guide for your IP phone on your phone's support page on Yealink Support The size of a single recording file should be less than 2G.

  • Page 68: Idle Recording

    Yealink CP920 User Guide 1. During a call, tap More->Start REC. The phone screen displays a recording icon and recording duration. Idle Recording You can insert a USB flash drive into the USB port on your phone to record an important discussion when the phone is idle.

  • Page 69: Stopping A Recording

    Call Features Stopping a Recording You can stop recording during a call. When you end a call during recording, the recording will also be stopped and saved as *.wav file in the USB flash drive automatically. Procedure 1. Do one of the following: Tap Stop REC.

  • Page 70: Pausing/Resuming A Playback

    The IP phone supports the following 31 channels: 0: Broadcasts are sent to channel 0. Note that the Yealink IP phones running old firmware version (old paging mech- anism) can be regarded as listening to channel 0. It is the default channel.

  • Page 71: Sending Multicast Paging

    Receiving Multicast Paging Managing a Paging Call Sending Multicast Paging Yealink IP phone supports up to 31 groups for paging. You can assign a label to each group to identify the phones in the group, such as All, Sales, or HR. Note Multicast RTP is one way only from the sender to the multicast address(es) (receiver).

  • Page 72: Sending A Paging By A Multicast Paging Key

    Yealink CP920 User Guide If you want to delete all paging groups, you can tap Delete All. Sending a Paging by a Multicast Paging Key Before You Begin Check with your system administrator if the Multicast Paging key has set for your phone.
  • Page 73 Call Features The multicast RTP session is re-established.
  • Page 74 Yealink CP920 User Guide...

  • Page 75: Advanced Features

    Advanced Features Advanced Features This chapter explains how to use the advanced features on the IP phone. Topics Call Completion Call Pickup Call Park and Call Retrieve Shared Line Intercom Messages If you require additional information or assistance with your new phone, contact your system administrator. Call Completion When you place a call and the callee is temporarily unavailable to answer the call, call completion allows your phone to monitor the busy party and establish a call after the busy party becomes available to receive a call.

  • Page 76: Call Pickup

    You can use call pickup to answer someone else’s incoming call on your phone. Check with your system administrator to find out if this feature is available on your phone. The Yealink IP phone supports Directed Call Pickup and Group Call Pickup. Directed Call Pickup: allows you to pick up incoming calls from another phone.

  • Page 77: Call Park And Call Retrieve

    Advanced Features Before You Begin Your system administrator has enabled the group call pickup and set the group call pickup code. Procedure 1. Tap The GPickup appears on the phone screen. 2. Tap GPickup on your phone when any phone in the group receives an incoming call. The call is answered on your phone.

  • Page 78: Retrieving A Parked Call In The Fac Mode

    The phone will retrieve the parked call from the shared parking lot. Shared Line Yealink IP phone supports using Shared Call Appearance (SCA) or Bridged Line Appearance (BLA) to share a line. So that this line can be registered on more than one IP phone at the same time.

  • Page 79: Placing Calls On A Shared Line

    Advanced Features Note Check with your system administrator to find out if SCA or BLA is available on your phone. Topics Placing Calls on a Shared Line Answering Calls on a Shared Line Placing a Call on Public Hold Retrieving a Held Call Remotely on a Shared line Placing Calls on a Shared Line You can have one or multiple calls on a shared line.

  • Page 80: Placing An Intercom Call

    Yealink CP920 User Guide Note Intercom is not available on all servers. Contact your system administrator for more information. Topics Placing an Intercom Call Picking Up an Incoming Call of the Target Extension Answering an Intercom Call Placing an Intercom Call To use the intercom feature, ask your system administrator to set an Intercom key for your phone.

  • Page 81: Answering An Intercom Call

    Advanced Features Answering an Intercom Call By default, when there is an incoming intercom call, the phone plays a warning tone and this incoming call will be answered automatically. You can configure the behavior when receiving an intercom call. Topics Setting Intercom Answering an Intercom Call Setting Intercom...

  • Page 82: Messages

    Yealink CP920 User Guide If your phone is set to answer intercom calls with your microphone muted, you need to tap the Mute touch key to unmute your microphone before responding to the call. Messages You can send and receive voice messages.

  • Page 83: Leaving Voice Mails

    Advanced Features If the voice mail prompt box disappears, it will not pop up again unless the user receives a new voice mail or the user re-registers the account that has unread voice mail(s). Note Your system administrator can disable the prompt box for new message(s). Leaving Voice Mails You can leave a voice mail for other people when they are busy or inconvenient to answer the call.

  • Page 84: Using Your Phone With Pstn Account

    Yealink CP920 User Guide Using Your Phone with PSTN Account You can connect optional expansion PSTN box CPN10 to extend functions of the conference phone. Calls can be made using the Public Switched Telephone Network (PSTN). Up to 2 cascaded PSTN Boxes can be installed to an IP con- ference phone, which allows you to experience the local five-way conference conveniently in excellent speech quality with PSTN.

  • Page 85: Selecting The Country For Pstn Use

    Using Your Phone with PSTN Account Selecting the Country for PSTN Use Procedure 1. Tap Menu->Settings->Basic Settings->Country. 2. Select the desired country. 3. Tap Save. Configuring Flash Time You can configure the flash time to adjust the length of time before a hook flash times out (or the call disconnects). Flash time can be configured from the following options: Auto: It depends on the country that is selected for the phone.

  • Page 86: Conference

    Yealink CP920 User Guide Conference As one PSTN account can only support one call. To set up a conference, you need to activate a hook flash. A hook flash is a quick off-hook/on-hook/off-hook cycle (just like picking up a handset, laying the handset down on the hand- set cradle, and then picking it up again).
  • Page 87 Using Your Phone with PSTN Account Call Completion Call Forward Call Transfer Call Waiting Call Park Call Pickup Anonymous Call Anonymous Call Rejection Intercom Multicast Paging Shared Line Messages...
  • Page 88 Yealink CP920 User Guide...

  • Page 89: Maintaining Your Phone

    Maintaining Your Phone Maintaining Your Phone When your phone is unable to operate properly, you need to investigate or troubleshoot issues among other tasks your system administrator may ask you to perform. Topics Warnings Diagnosing the Network Rebooting Your Phone Resetting to Factory Settings Updating the Phone Configuration Warnings...

  • Page 90: Clearing Warnings

    Yealink CP920 User Guide 1. Navigate to Menu->Status->Warnings. 2. Select Auto-p credentials failed, and then tap Re Provision. 3. Enter valid provisioning credentials, and then tap Save. The phone prompts you whether to provision now. 4. Tap OK. Clearing Warnings You can temporarily remove the warning icon from the status bar.

  • Page 91: Rebooting Your Phone

    Maintaining Your Phone 3. Tap Start. The screen displays the network status information. 4. Tap Back to go back to the preview screen. Rebooting Your Phone The improper operation may cause malfunction. If the malfunction occurs, your system administrator may ask you to reboot your phone.

  • Page 92: Updating The Phone Configuration

    Yealink CP920 User Guide The phone will be reset successfully after startup. Note Reset of your phone may take a few minutes. Do not power off until the phone has started up successfully. Updating the Phone Configuration Your system administrator may ask you to update your phone configurations.

  • Page 93: Appendix - Menu Structure

    Appendix - Menu Structure Appendix - Menu Structure...

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