Appendix D: Returning The Unit For Repair - Sensaphone 1104 User Manual

Appendix D: Returning the Unit for Repair

In the event that the Model 1104 does not function properly, we
suggest that you do the following:
1) Record your observations regarding the Model 1104's
malfunction.
2) Call the Technical Service Department at (610)558-2700 prior
to sending the unit to Sensaphone for repair.
If the unit must be sent to Sensaphone for Servicing, please do the
following:
1) Unplug the AC power supply from the wall outlet, remove the
batteries, and disconnect all sensors from the alert inputs.
2) Carefully pack the unit to avoid damage in transit. Use the
original container (if available) or a sturdy shipping box.
3) You must include the following information to avoid
shipping delays:
4) Ship your package to the address below:
5) Ship prepaid and insured via UPS or US Mail to ensure a
traceable shipment with recourse for damage or replacement.
a) Your name, address and telephone number.
b) A note explaining the problem.
SERVICE DEPARTMENT
Sensaphone, Inc.
901 Tryens Road
Aston, PA 19014
107