Table of Contents
Advertisement
Installation and Reference Manual
Using Voicemail Email
If a User wishes to be informed that a new message has been received for a Department via email the
following can be configured. Please note that the Voicemail Email facility must be set up first as detailed
on page 206.
1
In Manager select Departments
2
From the Departments List select the Department required
3
Select the Voicemail page
4
Select the Add Voicemail Contact button
5
In the Telephone Number field enter the email address to
receive the above messages.
6
From the Type list box select Email
7
From the Method list box select the delivery method required:
a
Alert – inform the User of a new message via an email message
b
Deliver – send the new message in an email message. The message will be marked as old on
the voicemail server and deleted after 7 days.
c
Copy – send the new message in an email message. The message will still be considered a
new message on the voicemail server.
d
Deliver and Delete – send the new message in an email message. Immediately delete the
message from the voicemail server.
e
Blank – User can manually send a voicemail message to the email address by pressing 5 and
then 3 after listening to the message.
8
Select Update or Apply when ready.
Setting up SMS Alerts
If a User wishes to be notified of a new voicemail message for a Department via an SMS alert this can
also be configured within the Voicemail page in the Department's configuration form.
1
In Manager, select Departments
2
From the Departments List select the Department required
3
Select the Voicemail page
4
Select the Add Voicemail Contact button
5
In the Telephone Number field enter the email address provided by the SMS provider.
6
From the Type field select SMS.
7
From the Method field select Alert.
8
Select Update or Apply when ready.
Creating an Auto Attendant
The Embedded voicemail provides the ability to configure a single layer Auto Attendant facility so that
callers can select the User or Department to which they wish to be transferred.
Firstly, ensure that the relevant Voicemail Port has been configured with a Dial Plan otherwise the
voicemail server will not be able to dial the digits selected by the caller and the Auto Attendant Server
option has been ticked, then create the Auto Attendant as follows:
1
In Manager select Auto Attendant
2
Select the Add button
222
Working with Voicemail
Installation and Reference Manual v3.2/0410/6
Advertisement
Table of Contents
Troubleshooting
Need help?
Do you have a question about the Maximiser and is the answer not in the manual?
Questions and answers