Splicecom Maximiser Installation And Reference Manual page 152

Installation and Reference Manual
Contact Notes
During a call to or from a Contact, when using a PCS 60,
50 or 410/400, a note can be written and stored with the
Contact for future information. The User must select Add
to Contact if the note is to be stored permanently on the
database.
These notes can be viewed within the Notes page of the Contact. Each note can contain up to 128
characters.
For further information on using this feature please refer to the PCS 60 or PCS 410/400 and PCS 50 User
Manuals.
Routing calls from a Contact to a specific User or Department
Calls from a particular Contact may need to be handled by a specific User or Department. The maximiser
can route calls directly rather than via the receptionist first, for example. This feature can be configured
as follows:
Firstly, determine to whom the Contact will be directed:
1 Open the relevant Contact
2 In the Direct Route To field enter the extension number, User or Department Name to which a call
is to be routed.
3 Select Update or Apply when ready.
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Configuring PBX functionality
Installation and Reference Manual v3.2/0410/6