Getting Help - Enterasys RoamAbout RBT-1602 Installation Manual

Getting Help

For additional support related to this device or document, contact Enterasys Networks using one
of the following methods.
World Wide Web:
Phone:
Email:
To send comments or suggestions concerning this document to the Technical Writing Department:
techpubs@enterasys.com
To expedite your message, include the document Part Number in the email message.
Before contacting Enterasys Networks for technical support, have the following information
ready:
• Your Enterasys Networks service contract number
• A description of the failure
• A description of any action(s) already taken to resolve the problem (for example, changing
mode switches or rebooting the unit)
• The serial and revision numbers of all involved Enterasys Networks products in the network
• A description of your network environment (such as layout, cable type, other relevant
environmental information)
• Network load and frame size at the time of trouble (if known)
• The device history (for example, if you have returned the device before, or if this a recurring
problem)
• Any previous Return Material Authorization (RMA) numbers
http://www.enterasys.com/services/support/
1-800-872-8440 (toll-free in the U.S. and Canada) or 1-978-684-1000
For the Enterasys Networks Support toll-free number in your country:
http://www.enterasys.com/services/support/contact/
support@enterasys.com
To expedite your message, please type [RoamAbout] in the subject line.
RBT-1602 and RBT-1602C Wireless Access Point Installation Guide xi