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Getting Help
Getting Help
For additional support related to the product or this document, contact Enterasys Networks using
one of the following methods:
World Wide Web
Phone
Internet mail
To send comments concerning this document to the Technical Publications Department:
techpubs@enterasys.com
Please include the document Part Number in your email message.
Before contacting Enterasys Networks for technical support, have the following information
ready:
•
Your Enterasys Networks service contract number
•
A description of the failure
•
A description of any action(s) already taken to resolve the problem (for example, changing
mode switches or rebooting the unit)
•
The serial and revision numbers of all involved Enterasys Networks products in the network
•
A description of your network environment (such as layout, cable type, other relevant
environmental information)
•
Network load and frame size at the time of trouble (if known)
•
The device history (for example, if you have returned the device before, or if this a recurring
problem)
•
Any previous Return Material Authorization (RMA) numbers
Safety Information
Qualified Personnel
The device/system must only be set up and used in conjunction with this documentation.
Commissioning and operation of a device/system may only be performed by qualified personnel.
Within the context of the safety notes in this documentation qualified persons are defined as
x About This Guide
Warning: Indicates that death or severe personal injury may result if proper precautions are not
taken.
Caution: With a safety alert symbol, indicates that minor personal injury can result if proper
precautions are not taken.
Note: Notes identify useful information, such as reminders, tips or other ways to perform a task.
www.enterasys.com/support
1-800-872-8440 (toll-free in U.S. and Canada)
or 1-978-684-1000
To find the Enterasys Networks Support toll-free number in your country:
www.enterasys.com/support
support@enterasys.com
To expedite your message, type [insert correct indicator here] in the subject line.
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