Getting Help - Enterasys RoamAbout R2 Installation Manual

Preface

Getting Help

For additional support related to this device or document, contact Enterasys Networks
using one of the following methods:
World Wide Web:
Phone:
Internet mail:
To send comments or suggestions concerning this document to the Technical Writing
Department: TechWriting@enterasys.com
Make sure to include the document Part Number in the email message.
Before contacting Enterasys Networks for technical support, have the following
information ready:
•
Your Enterasys Networks service contract number
•
A description of the failure
•
A description of any action(s) already taken to resolve the problem
•
The serial and revision numbers of all involved Enterasys Networks products in the
network
•
A description of your network environment (layout, cable type)
•
Network load and frame size at the time of trouble (if known)
•
The device history (for example, have you returned the device before, is this a
recurring problem, etc.)
•
Any previous Return Material Authorization (RMA) numbers
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www.enterasys.com/support
(603) 332-9400
1-800-872-8440 (toll-free in the U.S. and Canada)
For the Enterasys Networks Support toll-free number in your country:
www.enterasys.com/support/gtac-all.html
support@enterasys.com