Warranty Information; Warranty Coverage; Warranty Period - Ravelli Camino Owners & Installation Manual

10. Warranty Information

Pellet Fire Solutions and its partner Ravelli ,
manufacturers of the Ravelli range of pellet
extends the following warranty for their wood pellet
when purchased from an authorised Pellet
Solutions dealer.
10.1

Warranty Coverage

Pellet Fire Solutions warrants to the original owner
of the pellet at the site of installation, and to any
transferee taking ownership of the pellet
original site of installation within two years following the
date of original purchase, that the pellet
from defects in materials and workmanship at the time
of manufacture.
After installation, if
manufactured by Ravelli are found to be defective in
materials or workmanship during the applicable warranty
period,Pellet Fire Solutions
discretian , epair or replace the covered components. r
Pellet Fire Solutions , at its own discretion, may fully
discharge all of its obligations under such warranties
by replacing the product itself or refunding the
purchase price of the product itself. The
maximum amount recoverable under this warranty is
limited to the purchase price of the product. This
warranty is subject to conditions, exclusions and
limitations as described below.
This warranty only covers pellet
and installed through an authorised Pellet
dealer or distributor. A list of authorised dealers is
available on the Pellet
(www pelletfiresolutions .
This warranty is only valid while the pellet
the site of original installation.
Contact your installing dealer for warranty service. If the
installing dealer is unable to provide necessary parts,
contact the nearest authorised Pellet
dealer or supplier. Additional service fees may apply if
you are seeking warranty service from a dealer other
than the dealer from whom you originally purchased the
product.
Check with your dealer in advance for any costs to you
when arranging a warranty call. Travel and shipping
charges for parts are not covered by this warranty.
10.2

Warranty Period

Warranty coverage begins at the date of installation. In
the case of new home construction, warranty coverage
begins on the date of
months after the sale of the product by an independent,
authorised, Pellet Fire
whichever occurs earlier. The warranty period for parts
and labour for covered components is explained in
the following table.
Page 17
18
Fire
at the
will be free
any covered components
will, at its own
that are purchased
Fire Solutions
Fire Solutions website
.co.nz).
remains at
Fire Solutions
occupancy of the dwelling, or six
Solutions dealer/distributor,
Component(s) Parts
Fireplace, Full
stovebody and replacement
parts covering:
Firebox,
panel, & burnpot
Heat exchanger
Pedestals,
Panels & Legs
Electrical items covering
Ignitor (including Full
tube) replacement
Auger Motor
Circuit Board,
decal & mounting
bracket
Blowers
(Convection and
Combustion)
Timers
Sensors
Vacuum Switch
Wire harness
Replacement/spare Parts
All replacement Full
parts beyond replacement
their original
warranty period
or purchased
new from a
Dealer
and exceptions
Burnpot Liner Full
and Brick Liner replacement
Exterior Full
surface replacement
(including plating,
enamel or paint)
Exclusions
Glass
Vermiculite (Firex
600) & ceramic
panels (cast
majolica)
Fibreglass rope
gaskets
Period Comments
5 years Surface
parts
burnpot liner
2 years
and ceramic
labour
panels are
covered
separately (see
and exclusions
below).
2 years
parts &
labour
1 year Evidence of
parts only the original
purchase date
will be required
e.g. a copy of
the original
invoice.
1 years Paint on the
parts & brick
labour lining may peel
over time due
to the extreme
conditions and
is not a .
1 years Colour changes
parts & with heating
labour and tarnish,
discolourisation
and wear
(including
scratches,
etc.)
are not covered
under warranty.
No warranty
No warranty
No warranty