Error Message And Corrective Actions - Citizen CL-E720DT Technical Manual

4-1. Error Message and Corrective Actions

When an error occurs, the error condition will be displayed on the operation panel. The LED
flashes in red and the LCD shows the error contents.
In case of an error, the printer enters off line except for the following errors.
• LCD: Alarm Head Hot
• LCD: Alarm Cutter Hot
• LCD: Alarm Head Check
Causes/Corrective Actions
Head temperature - high temperature abnormality
• Printing stops temporarily.
Wait until the "SA Head" gets cool.
Head temperature - low temperature abnormality
• Printing is impossible.
Start printing after the "SA Head" becomes warm.
PF motor temperature abnormality
• Printing is impossible.
Wait until the "SA PF Motor" gets cool.
Cutter motor temperature abnormality (Option)
• Cutting action stops temporarily.
Wait until the cutter motor gets cool.
Head open
• Close the head.
Paper end
• Add media.
Paper out (paper position undetectable) - defective
paper loading
• Incorrect positioning of the sensors:
Adjust the sensor position correctly to label media and
the black mark of tag media.
• Incorrect setting of "Media Sensor" submenu:
Match the setting (See Through, Reflect, None) with
media to be used.
• Incorrect sensor adjustment against media to be
used:
Enter sensor adjustment mode by turning ON while
pressing and holding [MENU], [FEED] (
■
[STOP] ( ) keys. Then perform sensor adjustment.
For details, refer to
settings in Factory
Paper jam
• Remove the jammed media.
"2-3-3(3) How to change the
mode" in Chapter 2.
4-1. Error Message and Corrective Actions
LED
Flashing in red
Flashing in red
Flashing in red
Flashing in red
Flashing in red
Flashing in red
Flashing in red
) and
Flashing in red
4-3
Chapter 4 Troubleshooting
LCD
Alarm
Head Hot
Error
Head Cold
Error
PFMotor Hot
Alarm
Cutter Hot
Error
Head Open
Error
Paper End
Error
Paper Load
Error
Paper Jam
CL-E720DT