Troubleshooting - AT&T SB67118 Getting Started

Appendix H

Troubleshooting

If you have difficulty with your phone, please try the suggestions below. For
Customer Service, visit our website at
1 (800) 222-3111
My telephone
base doesn't
work at all.
I cannot get a
dial tone from the
corded handset.
I cannot dial out.
. In Canada, dial
• Make sure the power cord is securely plugged in.
• Make sure you plug the telephone line cord securely
and firmly into the telephone base and the telephone
wall jack.
• Reset the telephone base. Unplug the electrical power.
Wait for approximately 15 seconds, then plug it back
in. Allow up to one minute for the telephone base to
reset.
• You may need to purchase four AA alkaline batteries
as backup battery to make the telephone base work in
the event of a power failure. Please refer to Optional
backup battery installation in this user's manual.
• First try all the suggestions above.
• Make sure you plug the handset cord securely and
firmly into the HANDSET jack on the telephone base
and the corded handset.
• If the previous suggestions do not work, disconnect
the telephone base from the telephone jack and
connect to a different phone. If there is no dial tone
on that phone either, the problem is in your wiring
or local service. Contact your local telephone service
provider.
• Your line cord might be malfunctioning. Try installing a
new line cord.
• First try all the suggestions above.
• Make sure you have a dial tone before dialing. The
corded handset might take a second or two to connect
the telephone base and produce a dial tone. This is
normal. Wait an extra second before dialing.
• Eliminate any background noise. Noise from a
television, radio or other appliances might cause the
phone to not dial out properly. If you cannot eliminate
the background noise, first try muting the cordled
handset before dialing, or dialing from another room
by a cordless handset with less background noise.
www.telephones.att.com
1 (866) 288-4268
89
or call
.