Hpe Smartdrive Icons Or Leds Illuminate Errors For The Wrong Drive Or An Error Message Is Displayed In Post, Hpe Ssa, Or Hpe Ssaducli; Ssd Smart Wear Error; 512E Physical Drive Support; Diagnosing Array Problems - HPE ProLiant Gen10 Troubleshooting Manual

HPE SmartDrive icons or LEDs illuminate errors for the wrong drive or an error message is
displayed in POST, HPE SSA, or HPE SSADUCLI
Symptom
• HPE SmartDrive icons or LEDs illuminate indicating an error.
• An error message is displayed in POST, HPE SSA, or HPE SADUCLI.
Action
Verify that the cabling from the drive backplane to the system board is correct. For server-specific cabling
information, see the Server user guide on page 125.

SSD Smart Wear error

Symptom
A POST message or an IML message is received.
Cause
The device is approaching the maximum usage limit for writes to the device.
Action
Replace the device. For more information, see the server maintenance and service guide on the Hewlett
Packard Enterprise website.

512e Physical drive support

HPE Smart Storage Administrator is able to detect and correct performance issues caused by non-optimal
logical drive alignment for 512e physical drives.
The following scenarios indicate drive support is needed:
• Multiple logical drives exist in a single array.
• An array consists of one or more 512e physical drives.
• At least one of the logical drives in the array is not aligned on a native block boundary. For current 512e
drives, the native block boundary is 4K.
As a response, HPE SSA will display a warning indicating the logical drive is not optimally aligned and that
performance of the logical drive will not be optimal. Additionally, the array will present a "Re-align Logical
Drive" button if the following scenario is met:
• There is enough free space in the array to move the logical drive to be aligned to the native 4K boundary.
• The controller is capable of performing the transformation (requires a cache module with a fully-charged
battery or capacitor connected).
• The controller does NOT have SmartCache enabled.
Customer Value

Diagnosing array problems

Diagnostic tools
To troubleshoot array problems and generate feedback about arrays, use the following diagnostic tools:
• Event Notification Service
This utility reports array events to the Microsoft Windows system event log and IML. You can obtain the
utility from the SmartStart CD or the Hewlett Packard Enterprise website. When prompted for product
information, enter the server model name.
• HPE Insight Diagnostics
HPE SmartDrive icons or LEDs illuminate errors for the wrong drive or an error message is displayed in POST,
HPE SSA, or HPE SSADUCLI 71