F10 Communication Failure (Touch Enabled Ovens Only); F12 Firmware Reboot (Touch Enabled Ovens Only) - TurboChef sota Service Manual

Replace the 4-pin communications
cable between the display UI control
board (Phoenix) and the I/O control
board (SAGE). Did this fix the prob-
lem?
NO
Update the Phoenix firmware (call
Tech Support for assistance in
obtaining the correct files for the
USB drive). Did this resolve the
issue?
Update the Phoenix firmware (call
Tech Support for assistance in
obtaining the correct files for the
USB drive). Did this resolve the
issue?
Troubleshooting:
F10: Communication Failure (Touch Enabled Ovens Only)
Cycle power. Does the F10 reappear
YES
after approxiamately 5 seconds?
NO
Troubleshooting:
F12: Firmware Reboot (Touch Enabled Ovens Only)
Replace the I/O control
board (SAGE). If the
problem persists, replace
the display assembly,
which includes the UI
control board (Phoenix).
NO
NO
Return the oven to service.
Contact Tech
Support.
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