Warranty Claims; Complaints; Returns Authorization - Ferno SCOOP EXL Stretcher User And Maintenance Manual

SCOOP EXL Stretcher

9.3 Warranty claims

Contact Ferno's Customer Service immediately if you receive
a product that is suspected to be defective. A representative
will assist the customer through the complaints procedure.
Before returning a product to Ferno Washington Italia s.r.l.,
contact Ferno's Customer Service to request authorisation.

9.4 Complaints

Any complaints must be communicated to the reseller, or to
Ferno Washington Italia s.r.l.'s Customer Service, within 5
days of receipt of the product or of discovery of the alleged
defect.
Claims or disputes regarding a single product does not
release the buyer from the obligation to collect and pay for
other products in the order, unless otherwise agreed with the
seller.
8.1 Technical Support Service
For technical support concerning our products, please
contact Ferno Washington Italia's Technical Support Service.
Telephone (toll-free, Italy only)
Phone
Fax
Email
Internet
For information on using the SCOOP EXL stretcher, and to
schedule training courses on the correct use of the device,
contact Ferno Washington Italia's Customer Service team.
© Ferno Washington Italia ScoopExl - Rel.161115 - ENG
8- TECHNICAL SUPPORT
800 501 711
+39 05 16860028
+39 05 16861508
info@ferno.it
www.ferno.it
9.5 Return authorization
No product will be accepted without the prior approval of
Ferno Washington Italia s.r.l..
Products returned for business reasons, or for reasons
not relating to lack of conformity of the product, will be
accepted only after verification of their condition by Ferno
Washington Italia s.r.l. qualified personnel.
WARNING
Non-original spare parts and inadequate repairs
may cause damage and/or injury. Use only Ferno
original parts and contact only Ferno Washington
Italia's Customer Support.
WARNING
Unauthorized modifications to the SCOOP EXL
stretcher can cause serious damage, injury and / or
unpredictable problems. Do not modify or alter the
stretcher in any way.
Warranty
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