Scanning Troubles; Image Quality Troubles - Oki MC361dn User Manual

Other Troubles

Scanning Troubles

Memo
 If the following information does not solve the trouble, contact Oki Data's customer support center.
Symptom
Cannot start scan job.
Transmission and
reception of e-mail
cannot be done.
Files cannot be saved in
a network file folder.

Image Quality Troubles

Memo
 If the following information does not solve your trouble, contact Oki Data's customer support center.
Symptom
Vertical white lines
appear.
Point to check
Is the machine turned on?
Is the cable connected to the
machine?
Is there any damage to the cable?
Is the network setting done
properly?
Is an error occurring?
Did you connect the Ethernet cable
after turning on the machine?
Is the e-mail address of the machine
set?
Did you enter the wrong e-mail
address?
Is the SMTP server address setting
correct?
Is the POP3 server address setting
correct?
Is the DNS server address setting
correct?
Is another job running?
Is an error occurring?
Is the FTP/CIFS setting right?
Is an error occurring?
Point to check
The LED heads are dirty.
The toner is low.
Foreign materials may be present
on the image drum.
The light-shielding film of the
image drum unit is dirty.
The image drum unit is not
installed properly.
The ADF document glass is dirty.
Turn on the machine.
Check the cable connections and
connect them properly.
Change the cable.
Do the network setting properly.
Follow the instructions displayed on
the display screen of the machine.
Turn off the machine. Connect the
Ethernet cable and then turn on the
machine.
Set the e-mail address of the
machine.
Enter the correct e-mail address.
Check the SMTP server setting.
Check the POP3 server setting.
Check the DNS server address
setting.
Wait until the other job finishes.
Follow the instructions displayed on
the display screen of the machine.
Check the profile settings.
Follow the instructions displayed on
the display screen of the machine.
Wipe the LED heads with a soft
tissue paper.
Replace the toner cartridge.
Replace the image drum unit.
Wipe the film with a soft tissue
paper.
Install the image drum unit
properly.
Clean the ADF document glass.
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Remedy
Remedy
Reference
P.19
P.30
P.30
P.45
P.128
P.31
P.46
P.46
P.46
P.46
P.46
-
P.128
P.57
P.128
Reference
P.170
P.161
P.163
-
P.163
P.168