Getting Help By Telephone - IBM totalstorage 200 Hardware Installation Manual

Getting help by telephone

During the warranty period, you can get help and information by telephone through
the IBM Support Center. Expert technical-support representatives are available to
assist you with questions you might have on the following:
v Setting up your Network Attached Storage appliance
v Arranging for service
v Arranging for overnight shipment of customer-replaceable parts
In addition, if you purchased a Network Attached Storage appliance, you are eligible
for IBM up and running support for 90 days after installation. This service provides
assistance for:
v Setting up your Network Attached Storage 200
v Limited configuration assistance
Please have the following information ready when you call:
v Machine Type and Model
v Serial numbers of your appliance and other components, or your proof of
v Description of the problem
v Exact wording of any error messages
v Hardware and software configuration information for your system
If possible, be at your computer when you call.
In the U.S. and Canada, these services are available 24 hours a day, 7 days a
week. In the U.K., these services are available Monday through Friday, from 9:00
a.m. to 6:00 p.m.
Table 7 provides the telephone numbers.
1. Response time will vary depending on the number and complexity of incoming calls.
purchase
1
Table 7. Telephone numbers for warranted help and information
Austria
Belgium - Dutch
Belgium - French
Canada
Denmark
Finland
France
Germany
Ireland
Italy
Luxembourg
Netherlands
Norway
Portugal
Spain
Country
Österreich
Belgie
Belgique
Canada
Danmark
Suomi
France
Deutschland
Ireland
Italia
Luxembourg
Nederland
Norge
Portugal
España
Appendix C. Getting help, service, and information
Number
1-546 585 075
02-717-2504
02-717-2503
1-800-565-3344
03-525-6905
9-22-931805
01-69-32-40-03
069-6654-9003
01-815-9207
02-4827-5003
298-977-5060
020-504-0531
2-305-3203
01-791-5147
091-662-4270
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