Assistance From Fritz!Card Suppport - AVM FRITZ!Card USB Installation Instructions Manual

Assistance from FRITZ!Card Suppport

5.2 Assistance from FRITZ!Card Suppport
36 FRITZ!Card – 5 Support
Please use the information sources listed above before
contacting FRITZ!Card Support!
For direct assistance, AVM offers FRITZ!Card Support to pro-
vide help when problems arise during installation and the
first steps of operation with FRITZ!Card.
The support desk can be reached by E-mail or by fax.
FRITZ!Card Support then will contact you to assist in resolv-
ing your problems. You will receive an E-mail or a fax.
Should problems establishing connections to remote sites
arise, please try to establish atest connection to the AVM Da-
ta Call Center (ADC) before contacting support. See the
instructions in the FRITZ! manual ("FRITZ!data" chapter). As
the ADC receives a great number of calls, please try several
times. In the case of an error, write down the exactwording of
the error message. Support requires this information to recti-
fy the error.
Support by E-mail
Support requests may be submitted to AVM by E-mail. Please
use the support request form on the AVM Internet pages at:
http://www.avm.de/en/service/support
Fill out the form and send it to AVM support by clicking the
"Send" button.
Support by Fax
If necessary, FRITZ!Card Support also can be reached at the
fax number:
+49 (0)30 / 39 97 62 66
Please include the following information in your fax:
An E-mail address or fax number at which you can be
reached
Personal information like your name and address
The operating system you use, e.g. Windows XP or Win-
dows Me
The D-channel protocol used on your ISDN line